We recently bought a gas fireplace, and while choosing the unit in the showroom was easy, the…read moreinstallation process was frustrating and poorly explained. We were told all we needed was a gas line run and a general contractor to build the wall. That wasn't accurate. The information provided was incomplete. It listed wall-support dimensions but left out critical electrical requirements and details about the non-combustible materials needed for the surround. Because of these omissions, we had unexpected extra costs for an electrician and additional materials that should have been disclosed from the start. We were also not informed that Delaware regulations prevent installers from connecting a new gas line--something they clearly knew ahead of time but didn't mention at the time of sale. This caused another unnecessary expense. What made the situation even worse was the response when we called after the installation to express our frustrations. They were flippant and dismissive, especially when it was suggested to create a checklist to help future customers avoid the same issues. If you're considering buying from them, insist on a detailed walkthrough of the entire installation process before committing--exhaust planning, electrical needs, non-combustible material requirements, and any state-specific regulations. The lack of clear communication made this more stressful and costly than it should have been.

Purchased an electric fireplace which was installed on 02/20/25…read more Magen and Chris came to install the unit. Chris was a fantastic craftsman and he did everything possible to make this fireplace look like it was always there and he did that. From the sale at the showroom to the installation at our home everything went perfect and everyone from Fireplace Supply where all very friendly, professional and helpful. I would highly recommend this store. Thank you for giving us a beautiful fireplace. John & Barbara Frankford Delaware

Mike is usually very punctual and gets the job done. However, after some work on our gas fireplace…read morethat involved removing the gas feed at the valve last winter we seemed to notice a slight gas smell but thought it was residual from the work done. This is a second home so the next time we came down and opened the door you could really smell the gas leak! I bought a gas detector at Home Depot and found the gas coupling at the feed valve was leaking. This was on a weekend but I needed to get this fixed for my family's sake. I gently tightened the coupling the rest of the way after finding it loose by about a 1/4 turn. Retested and the leak was gone. Dunno perhaps they were in a rush to get to another job but darn - that was kinda dangerous.

Mike and his son did an excellent job to repair our gas fireplace remote system. He was punctual,…read moreprofessional, and knowledgeable. He performed a routine maintenance check, and was very clean when completing it. I would highly recommend him and his work to anyone who needs this service.

Well, what can I say, other than these are the only people that said what they would do and then…read moreover-performed in every aspect of the job. Perfectly professional, knowledgeable people in every detail from sales to installation to follow up, along with recommendations for every aspect of the project. Oh, did I mention how clean they managed to keep things ...with an absolutely totally dirty job ahead of them. My living room now has a beautiful pellet stove in my fireplace and they even managed to make it look better than it was before they started. If I hadn't seen it done... I could not have imagined how they did what they did in so little time and the damn thing weighed 550 LBS. But they had an awesome team that made the impossible look easy. So in closing when you see their web page and have ANY need in their area....do yourself a favor...and use these people... They get it done on time...under budget... and satisfaction is assured due to the attention to detail...and their absolute adherence to your requirements!!!!! Guess that about covers it. That Fireplace Store The only place to use as far as I am concerned!!!!!!!! Happy owner of an Enviro M55 The M55 Cast Iron Pellet Fireplace Insert

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Owner can't keep a commitment. Cannot be trusted, NO followup. First visit, "all three heat pumps…read moremust be replaced".....they were fine all winter..... Requested a quote...."Crickets". Called back 3x, owner cannot be reached. Stay away. Found much better reliable service. 'zero".

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

Had a tree fall in my yard. Needed it cut firewood size. Whatever! I can't lift any of these…read morelogs! I asked if I was going to be able to lift any of that wood. "Well its fireplace size. You can roll it". I have terrible arthritis and my mom is almost 80! We're not rolling anything! These guys came, didn't announce that they were here, just went to work, but they sure announced themselves when it came time to get paid! Didn't even give an invoice for the work. Called their boss on the phone and told him. " Well I didn't know you needed one. Why do you need one anyway if your insurance already paid you?". Well, I still need an invoice to give to the insurance company anyway! I wouldn't recommend these guys ever! Upon further inspection, the workers drove their large work truck on my already damaged lawn and put large ruts in it with their tires. The wood they cut up is fireplace sized... If my fireplace was as big as my kitchen (and I have a very large kitchen!). There is NO moving these logs. I don't even know someone who could heft them! These people are INCOMPETENT!

Mrohs Gas has been our provider for over 15 years at our home and many more when we had the grocery…read morestore. We have never had a time when our tanks ran empty or near empty and their technicians are top notch, polite and clean. We had a friendly Labrador, and although we brought her in when they came to refill the tank, they always made sure the chain link gate they used was closed when they left so Lacey could go out without us having to make sure her 'escape route' was in tact. I have appreciated their efficiency and standards, 5 star all the way.

I hired Mrohs Gas to recommend and install a ductless heating and air conditioning system at my…read more1960's beach cottage in Fenwick Island Delaware. This job was quite a challenge as it is a very old beach cottage. They gave honest advice and proposed a Fujitsu system with 5 units inside the house. They had challenges in getting this system installed, including going under a wet house to run the coolant lines to the opposite side of the house from the main outside unit. They did this job with great care (because of the old exterior), knowledge of the system, and professionalism of the installation. It is beautiful and has provided an extension of our season from early in the spring through to late fall. We are extremely happy. We thank them for their dedicated professionalism.

Technicians were friendly, knowledgeable, and efficient. Good value, too. I recommend and will use…read moreagain.

We used this place to assemble an outside pergola. The crew did a good job but there was a small…read moreissue after they left. It was not easy getting them to return.