Tony and team did a great job. They were very professional and receptive to the changes we wanted. Overall, very impressed with the quality of work. read more

Tony and Heidi are terrific. Heidi has always been very prompt and polite in handling the customers. Tony absolutely knows what he is doing and can break it down to you so you understand it as well. More than anything else, these guys are as genuine, honest and friendly as you can get. They are good people and very professional. I would recommend them in a jif and always hire them again if I need any help with HVAC. TL; DR We got central A/C and heating installed from them 3 years ago. They did an amazing job in recommending the right product (not pushing either way) and installed it very well. Our HoA had an issue with the placement of the outside unit and Tony found a great alternative on the spot. He and his team also thought about all the safety aspects and made it look nice and clean. Heidi also helped us get the inspections done on time. Recently we had a problem - the air was not cooling enough. Tony came by in spite of his very busy schedule. He understood the problem and explained to me what it would take to fix it. He also put a workaround for now so that until that work is done, we have our cooling back to the original level. He did this workaround free to of charge as a courtesy. read more

So thrilled with the experience Tony & his team gave me... Jose,Jason & Jose were punctual,courtesy,friendly,professional & clean. Job took a day & half as promised !! So happy I took my time with multiple estimates,trying to find the perfect contractor, Well worth the wait!! read more

These guys are the best! I called them to inspect my HVAC ductwork in my crawlspace because I suspected there was a leak in it that was pulling smells into my bedroom. The guy that came by did find a leak in the ducting and replaced it, but at the same time, he also noticed the ground seemed too damp to be normal and poked around in the dirt and realized the damp dirt was around the sewer line. He advised me to have a plumber come check it out, so I did. The plumber found out the sewer line was broken and leaking water. This was a huge relief, as the TFF employee was the 5th person (and third company) I had go into my crawl space to help figure out where the weird smell was coming from. But, he was the first person to care enough to actually look around more than the single job he was being paid to do (in this case replacing the ductwork), and finally found the root cause of my issues. Thanks guys! read more

I had A-1 Heating and Cooling look at my AC system. The A-1 technician turned on my AC and proceeded out to look at the unit, he noted the fan was not turning. He wanted $1600 to replace the fan, and additional $3300 to replace the compressor. He then went on to pressure me to buy a new AC system for $5500. I didn't trust the A-1 technician and told him I want a 2nd opinion. I called TFF HVAC to come out. The Tony came out, removed the service panel and immediately told me its was the capacitor. Once it was replaced my AC was working normally. In Tony was honest and straight forward and fast! read more

Tony is the best and so is his crew. Good as it gets! They replaced a 47 year old home furnace. Tony and his 2 man crew arrived at 8:00am on Saturday. Tony did a walk through with his crew. Unloaded the new furnace and supplies. 8:00am start and by 11:30am the old furnace was uninstalled and the new furnace was up and running. Courteous, Clean, Fast and Efficient. What more could you ask for. They put plastic on the carpet and hardwood floors and took the old furnace away. Great price too. Give him a call you will be happy with his work. read more

Summary: Just call TFF and get your HVAC done! Tony and Heidi are your friends in this business. They're not in the business to screw people around, and really take care of you like a friend. Regarding the poor reviews, I think those people are just too difficult to please. You give them the whole world, they are still capable to complain about it. Chill out... In detail: Bought my first home in late 2008, and didn't realize there were so much work to do with old house. Project list was #1 Bath room and overall fix up, #2 Kitchen, #3 Yard, #4 Furnace with new duct work. It was a rusty wall furnace, my contractor removed it during home remodeling, but I didn't have the budget to install new Furnace with duct work. For 6 yrs, we completed #1 and #2 projects, and our family lived without furnace, but using electrical heaters. Over the years, it was quoted $4k~$15k from Sears, Homedepot, Bryant contractor, craigslist handy man, Yelp 5 stars companies. After meeting with Tony from TFF in late 2013, he showed his knowledge and his flexibility to deal with multiple odd jobs for this project. I was ready to start the project, but still trying to get my yard done before the HVAC project. Until this year, I realize my yard project will not be done any sooner, so I decided to get the HVAC done. So, I emailed to Heidi from TFF, and they adjusted the quote accordingly to my needs. I almost gave the job to a Bryant contractor that referred from my friend. That was a close call, since the Bryant contractor provided very attractive price, and it was tough to beat. TFF was willing to work around with my budget (still higher), but I know I can trust Tony, so they took the project. We always hope things will go perfectly, that's not how our world works. They took 2.5 days to finish the installation for the Furnace, AC, new duct work, electrical stuff. Although, the city inspector came to my place 3 times for various items. It was not TFF's fault, sometimes, you do get surprises, one after another. People can always complain little things here and there. With their integrity and ethics, they will continue to be successful in this business. Overall, it was a good experience to deal with Tony, Heidi, Jason, Jose Chavez, Jose ?. Great people to work with. Now my wife is happy, and my life is better :) read more

Amazing service! We had AC's secondary drainage flow. TFF guys came on time, knew exactly what the problem was and fixed it in very short time. Plus performed additional checks and fixes within given time window ie at no extra cost to us. Totally recommend their service for all your AC needs. read more

_Replaced old furnace and ducts _Install new AC We are really pleased to have selected TFF after getting couple of quotes. Their pricing was comparable but based on previous reviews on Yelp we went with them. Tony & his team were great through-out the process right from giving a quote to getting the job done. They are extremely professional but friendly at the same time. They were really patient in answering my questions This review wont be complete with out mentioning Heidi. We had 2 month wait time to get approval from HOA, Heidi tried her best to see if we can get approved faster. She was very prompt and excellent in scheduling & preparing paperwork for Inspections. After the work, the team cleaned up the house as if no work was done. I would definitely recommend them for any HVAC issues. read more

I own a HERS testing company and we've tested many residential jobs for TFF. They do fantastic work. Heidi and Tony are highly responsive, professional and take pride in what they do! read more

Very responsive to all requests and questions. Had a full HVAC system installed and old floor furnace removed. Showed up on time for quote and completed project ontime and within budget. Both Tony and Heidi were great to work with. The team doing the work were friendly and clean. Took great care of my dog while I was at work. Thank you!!! read more

I had TFF HVAC remove and replace my asbestos covered ductwork, as well as install a new air return. Heidi was super responsive via e-mail and made coordinating the whole process very easy. She coordinated with the abatement company to get the old ductwork removed on the day before the install, and also coordinated with the city to help get a permit. On the day of the install, Tony showed up and explained exactly what would be done. His crew was friendly and did a great job - they finished early, patched up the walls, and left the house in a clean state. The actual installation also looked good - it passed HERS testing and a city inspection. Overall, would highly recommend TFF HVAC. read more

They came out to resolve a A/C issue. Very professional, friendly. Tony and Heidi we really nice and helpful with resolving this issue. Amazing customer service. read more

Had a problem with moisture near the HVAC. Tony was able to stop by within a day and diagnose the problem. Turns out, it wasn't an HVAC problem, but a dryer vent issue. Tony was very personable, clean, careful and knowledgeable. He didn't charge for the visit. He is definitely our go to with any future HVAC needs. read more

We have used TFF HVAC multiple times for our home and rental properties. Tony and Heidi are awesome to work with. Quick response, fair prices, excellent follow up with any issues. We had a friend who lost their A/C during the heat wave. Tony went over same day and got it running for them, when all other companies were quoting a two week wait period. I would recommend TFF with no hesitation! read more

Our heater stopped working couple of weeks back. Toni and Heidi were able to get us a quick quote and a great price on the hvac system on a short notice. We had the new system installed in two days and Toni's team was extremely professional in finishing the work on time and cleaning up after they were done. read more

Tony was able to figure out what was wrong with my AC (the capacitor) and fix it within 10 minutes.

This review is solely based on the initial contact with TFF and not their service/products. My fiancé found TFF on Yelp and he scheduled an appointment with them at 10:30am today. Unfortunately, another contractor got their schedules mixed up and arrived 3 hours earlier than planned and we asked TFF to wait. This was totally our fault and we accept responsibility here as we should have honored our appointment time with TFF but we were thrown off by how early the other general contractors arrived. We recognize that their time is valuable we later on apologized profusely. Tony, the owner, texted my fiancé and stated that he could not do business with us because of our error. He was professional about it but we are human and we messed up. It seems that Tony does not believe in giving people second chances. If Tony had left it at that, we would have understood. However, my fiancé called him back immediately and was apologetic and Tony dropped a couple of subtle but extremely petty and unprofessional comments on the call. 1. Tony said he is "not dying for more business," so he "respectfully" declined our job. This was such an unnecessary and rude comment... and just because he "respectfully" declined the job doesn't make what he said respectful. 2. Tony told my fiancé that he shouldn't see a bad review for this. This sums up Tony's unprofessionalism in a nutshell. After this ordeal, I went through all the one star reviews and Tony's replies are reflective of the petty and catty responses we received from him. I don't write many reviews but we were so disappointed with our experience with TFF that I was compelled to give everyone a heads up of what dealing with TFF may be like. read more

Tony is all you could hope for. We called him one hot day when our AC just wouldn't cool the house. He came over, checked out the system and told us what we needed to do to fix it. He gave us a quote to reduct the house (an old house not set up for AC) and suggested some other options that would improve the comfort in our house. We decided to delay doing the work but when we called him back 2 months later he honored his quote, scheduled the work within 2 weeks and turned up on time. The work was completed quickly and Tony and his team left my house cleaner than they found it. He made sure, once the job was finished, that we were totally happy and we are. We now have a house that is so much more comfortable and we are using less energy. You need HVAC work done - call TONY, he will fix it!!! read more

These guys are awesome! Last week heard a water dripping noise in the attic when AC was running. Went upstairs & sure enough the drip pan was overflowing with water. Somehow the main drain pipe has become dislodged, it looks like the people who installed the unit forgot to put PVC glue on it. Still, wanted to make sure there's no other leaks in the unit since I haven't had maintenance since I bought it 3 years ago. Called a few 4/5 stars HVAC companies & Tony gave the best quote and he's the highest rated also... no brainer! Sean came the next day at 12pm sharp.. took a look upstairs, confirmed the issue and fixed it. He noticed that the drip pan wasn't hooked up to the overflow pipe and he fixed that also. As a bonus, he also replaced the air filter & gave me some good tips on basic AC maintenance, like replacing filter every month during summer and every 3 months in the winter. Very knowledgeable & cool guy!! I know who I'm going to call or refer for any HVAC issues in the future!! read more

We had several quotes from various service providers before deciding to go with TFF. What I liked about Tony was that he was very straight forward and was able to give me a very good idea of how much the project would cost right off the bat. I appreciate knowing what to expect instead of waiting for his emailed quote later in the day or days later like other companies. Communications with his wife was prompt and efficient. Tony's crew arrived bright and early each day and the project was done in less than 3 days. Our babies and doggies were enjoying the new AC in no time. We would recommend Tony and his crew to anyone in a heartbeat. =) read more

Amazing job! Thank you Tony & Heidi!

Interviewed 3 HVAC contractors and chose TFF. Needed central air installed in my 1990's vintage home. TFF replaced the furnace and installed AC. Job was done in one day. Crew cleaned up after themselves. Totally satisfied. read more

Exceptional!! Can't say enough good things about Tony at TFF. He is everything you want in a contractor - honest, professional, knowledgeable, high quality and stands behind his work. Tony doesn't try and upsell you. He is very willing to talk about your options and give you time to do your research. He will not put pressure on you to make a decision. He wants a long term relationship and to build your trust. His crew came and did a full furnace and AC replacement on a system that was nearing 30 years in age. They took care to explain my options on install day and did the work quickly and professionally, and even left my attic cleaner than they found it! They don't cut corners or try and do a quick fix. He was also more than willing to come out and do a couple of minor adjustments after the install for no additional charge. Truly one of the very best!! read more

About 6 months ago I had TFF replace my furnace and AC unit, in addition to redoing my ducting, and installing a new smart thermostat. Tony and his team did a great job. He was extremely easy to work with, and took care of any issues that popped up without any hesitation. TFF took care of the system's testing and inspections, so I didn't have to worry about anything. Afterwards, Tony personally came out to make a few adjustments on a weekend. The entire system is working flawlessly. I have not hesitation in recommending TFF. :-) read more

WARNING: After I wrote my review below on Yelp last week, Tony (owner of TFF) has harassed, threatened, and bullied me by calling me 8 times, sending 1 text message, and sending 2 emails. His threat to me was that if I do NOT remove this Yelp review, he would report alleged un-permitted AC work at the house. Wow - and enough said. If you're reading this review, I'll let you decide the character of the business owner. -- BEWARE. Please read the other 1-star yelp reviews to understand the possible issues or treatment you could get before proceeding with this vendor. Personally, I am astounded by the great reviews on Yelp compared to my experiences with Tony.  My experience in one word... was beyond "awful" in customer service. Have you ever experienced a vendor making a mistake, then blaming it on you, yelling at you for being upset about the mistake and miscommunication, and telling you they are not going to do the work for you so that they can teach you a lesson or two about life??? In terms of my story, I contacted TFF HVAC a few weeks back regarding a dryer vent pipe replacement project. Tony sent an estimator to the home to look at the problem so that I can be provided with a quote. The estimator took some photos and gave it to Tony. Tony or Heidi emailed me a quote/contract. I called Tony to clarify the project approach & contract to make sure we were on the same page. I shared that I would like to install a dryer vent box and I asked Tony to confirm the size of the box I should order - a 2x4 or a 2x6. Tony said 2x4. I said ok. When I went online to order the box, many folks reported issues with fitting a 4 inch pipe through a oval hole of the 2x4 box. To be cautious, I consulted with Tony via email about this concern. Heidi, in lieu of Tony, responded via email "Tony asked that you pls order the 2x6". I replied "Sure, I will order the 2x6 then." Tony and his crew showed up on our scheduled date. When he arrived, Tony said that he doesn't recommend going with the agreed approach we discussed about as part of the contract. He said 2 other alternate approaches were better. I didn't understand and couldn't picture what he was recommending so I asked for more clarification. I could tell that Tony started to get frustrated by the questions being asked and that he wasn't getting his way (which was to accept his recommendation without more questions). In my view, this conversation should have happened much earlier. Problem was: Tony sent an estimator and took photos, but the estimator was inexperienced and the photos did not illustrate what Tony needed to know. So, Tony had to change the approach/strategy on the day-of. Tony instructed his crew to check the spacing of the wall to confirm whether there was enough space to fit the 2x6 dryer vent box I purchased. His crew started to work as instructed, but Tony lashed out at them and said "NO! That's not how you do it." He rudely took the measuring stick from them and proceeded to demonstrate his superior skills. He confirmed that it would not fit a 2x6 dryer vent box and berating me why I didn't listen to his original instructions to purchase the 2x4. I said I confirmed over email and his wife (Heidi) on behalf of him asked me to change it to 2x6 at final confirmation. I, then, got upset for being blamed for ordering the wrong product, wasting $50, and pushed back that the error was due to miscommunication on the part of his wife. Instead of apologizing for a mistake made in error by his wife, he began to yell and lash out at me for 10-15minutes. He yelled at me for being a complaining customer, who has a bad attitude, blame-shifts others, and changes my mind on things. Getting a hint quickly (perhaps from many prior experiences I gathered), his crew immediately and quickly started to pack up without hesitation and any questioning or drop of a word. Tony, then, tore up the contract right in front of me to prove his point. While they packed, to pacify the situation to get the job done, I pleaded Tony that I'll accept the fault for ordering the wrong product and apologized for getting upset and wrongly placing blame on his wife. I pleaded with him that I promised family friends that I would get the job done for them over the weekend and for him to consider completing the work as we have already spent so much time on it. I said I'm fine with whatever he recommended or changed and will go along with the plan. He said 'I am not going to waste time on customers like you. I am having my crew leave so that you can learn a lesson or two about life and get your attitude adjusted. ALSO, I KNOW YOU WILL LEAVE A NEGATIVE REVIEW ON YELP, BUT YOUR REVIEW WILL NOT MATTER BECAUSE I HAVE HUNDREDS OF OTHER REVIEWERS TO OFFSET YOUR REVIEW' Wow!!! Speechless and in tears. And now angry to be treated so poorly by the most rude, bullying, & unprofessional contractor I have worked with. I do not recommend doing business with TF read more

They were very easy to work with. Installation was fast and workers even checked other ducts in the house. The owners honored the discount they offered even after it expired. They even came back to explain the instructions to my parents once again. Great price and great service. Highly recommend them! read more

Tony came to give us a quote. It seems pretty obvious that I would choose him for our new HVAC installation based on all the good reviews. I found him very talkative and not listening well. Through my questions, I was planning the design of HVAC. He constantly diverting to different irrelevant subjects and I needed to bring him back to main subject. I continued to work with him. Through the final adjustment of the plan for installation, he suddenly revoked and canceled the business without any proper reasoning. On the other hand, that ends up as a good thing for us, because we called on Sandium and started working with Sandium, which honestly I could not imagine any company can come close to them. I give two stars just for Heidi's professional business. read more

Tony and team are very professional. We did complete AC/Furnace install and they did great quality work at a competitive price. They will take care of you after the install as well if any issues come up. Their team is very responsive and professional. Fell free to msg me if in doubt but if you want to install HVAC or repairs TFF HVAC is the best in business. read more

After researching and getting quotes from 2 other HVAC companies we decided to go with TFF. Tony and Heidi were easy to talk to and quick to respond. Heidi was very patient with me and answered all my questions. On the day of our HVAC installation, Tony and his crew were very professional. They were on time, polite, and did an excellent job of cleaning up after. We now have a brand new HVAC system that works wonderfully for a reasonable price. Thank you TFF! read more

Tony and Heidi were fantastic during our entire project. We had our old asbestos-covered ducts removed by one of their subcontractors and Tony's team then came and installed a brand new system in a single day. The crew were incredibly kind and worked cleanly and quickly. After they left the place you wouldn't have known they'd been there except now our HVAC system worked! Tony and Heidi have been a pleasure to work with and really have set the bar for my interactions with any of the other contractors. read more

Go figure, our 60-year old furnace decided to give up on us on the coldest day registered in San Jose this year. Not knowing who to hire, we went on yelp for ideas. Based on yelp reviews, I called over 3 different companies from yelp and got a couple referrals from neighbors. TFF was one of the companies I called. In the initial screening process, TFF didn't necessary stood out to me because not only Tony was the last that returned my call (I found out later that they are swarmed with 60 calls a day and are still catching up. Considered that, I'm pleasantly surprised that Tony called me back the next day); I actually also didn't get to meet Tony in our initial appointment because he was a little bit late to our appointment and I cannot wait. At the end since none of the referral pane out schedule wise for us and the rest all have the similar availability, we decided to TRUST yelp reviews (Hate to say it, yelp have steer us wrong before), and took a leap of faith with TFF. I am so glad we did that! I met Tony and his crew on the day of install. He is this nice gentle giant (He is very tall) that seemed very caring, competent and professional. He explained to me how long it'll take, when the inspection is scheduled,... His crew went right to work. The lead guy reminded us to turn off our computers before he start turning some of our breakers off. After install, I heard the crews calling each other to thoroughly test out the system to make sure it works and clean up the area. Before they left, the lead guy also gave me a head up telling me there should be no problem with inspection, but once a while the inspector do discover something. If that happens, they'll come right out and fix it and make sure same thing won't happen again. (Very professional and real) When I finally checked my e-mail, I also found Heidi's e-mail reminding me about our inspection tomorrow. Now, that's end-to-end great customer service. Anyway, the warning ended up was not needed. The inspector came the next day; he examined our install, checked all the wires and even took out his measuring tape to measure the flutes. He was very pleased to see what Tony's crews have done. He actually told me in satisfaction that they did a great job and I hired a very good company. Overall, I'm glad I got to meet great people like Tony, Heidi and their crews through this experience. I would definitely recommend them to whomever that need any furnace or air condition work done. read more

I had an excellent experience with them. First of all, they gave a very fair price on the market, nothing can beat that. Second, they have really friendly and experienced staff. Tony was flexible to do inspection late in the evening. Angel was knowledgeable to answer any questions I had during the two days of work, which I stayed him tried to help, but not of much use. At the end, they went through the work and thanks for the business. I will definitely recommend them to anyone looking for a good ac installation company! read more

I am very content with the effort and diligence that Tony put into fixing our furnace. TFF installed our furnace three years ago and it stopped working yesterday. I called him at 7:40 am and he arrived promptly at 8. He immediately noticed the error code from the unit and replaced a blown fuse. He offered to go an extra mile and replaced the wiring from the thermostat just to make sure that the wire is not shorting. But best of all, he benevolently made the service free of charge! What more can I ask for... I highly recommend Tony and TFF! read more

Tony is great. But the worker under him has problem. The key point is that my heater has no problem, but they said some circuit was bad and had to change the whole board there. After they left, I tested myself, the heater works no problem. I am not sure if this is a cheating or a lack of capability to diagnose. I would rather believe it was the former. They quoted the parts as $150. And I called back to Tony, he said $80 - $125. I understand that people make some money by re-selling the parts. But I believe this has nothing to do with business re-selling, but he wanted to put some money in his own pocket, tipping himself. Anyway, the feeling is very bad. I would give one start if not Tony's good communication. Thank you Tony, but sorry I am really not satisfied with what your team did here. read more

In 2009, we talked to 7 different local AC companies (including Sears) before choosing to go with Tony. Although his estimate was higher than the other estimates, we went with Tony because he was the only one that suggested dual zoning for my parent's 2-story house, and replacing the old furnace. We think the other AC guys didn't mention dual zoning plus replacing old furnace because they either didn't wanted to do the hard work (putting in new duct), don't have the know-how, or afraid we would reject their estimate because doing both would cost us a lot of $$$. It did cost us a lot $$$ but we went ahead w/ Tony because we liked his suggestion & the fact that he would be doing the actual work (while some other guys only came out to do the estimate and contract it out to someone else to do the work). We were pleased with Tony's work but I give Tony 3-stars here because after a year, it was very hard to get Tony to come out take a look at the unit because it was starting to make a lot of noise. We had such a hard time reaching him that we had to find someone else to come out and carve out an opening so the air flow can lessen the noise (an original suggestion by Tony). Tony did finally come out afterwards, months later, but although he tried his best to fix the noise until night fall, we never fully got the unit to work perfectly and soundlessly as we had hoped. The duct going into one of the bedrooms was making this horrible whistling noise that it was impossible to sleep at night, but we knew Tony wouldn't have the bandwidth to help us fix that. We had an understanding that there's a 5-yr labor service warranty but learned quickly that it was impossible to get Tony out again. read more

Had these guys out to replace my ducting. The process from beginning to end was phenomenal. When they came and did the work they realized I was missing a line and handled it no problem. It is very hard to find a quality HVAC company. These guys made sure what I was looking to get done was done In a timely manner. They also managed asbestos removal as well. Solid work all around. read more

Tony returned my call in a timely manner, present a comprehensive plan. I end up choosing TFF not only because Tony's proposal is practical, honest and meet my needs, but also due to the easy communication with Heidi and Tony. They make a great team! They did a good job when I was traveling and finished everything in time! I would highly recommend TFF HVAC to my friends. read more

We had our heater and ducts completely replaced back in October 2013. We didn't like to jump to conclusion. So, after three months of continuous use we are finally ready to give a honest and reliable review. We wanted someone reliable, respectable, and reasonably priced. We had a total of five quotes from heating companies within the Fremont, San Jose and Contra Costa area, but none exceeded the professionalism of TFF. They started the job at the time as scheduled and ended the job as scheduled. My whole house was cleaned and vacuumed at the end of each day. Tony updated us through out the job and even added an extra vent and duct at no charge to my kitchen area. Tony and the crew even widened my vent space to my living room and bedroom for maximum comfort. We thought it would be extra cost but Tony said they liked to make sure their work exceeded the expectation and that it wasn't the money that mattered it was making sure the job was done right and keeping customer happy was their top priority. Wow we were so impressed. Our two- stage heater is quiet, keeps our 1700 sq-ft house warm and toasty. There are no problems what-so-ever. The control panel is easy to use. Heidi, Tony's wife or left hand responded quickly through e-mails and made the city inspection easy. TFF did such an amazing job. So, if you want a responsible, honest, and reasonably priced contractor with a good heart look no further go with TFF. You won't regret it. They are busy, so if you don't get a call back from them keep calling or email Heidi. She will take care of you. read more

What can I say about TFF? In two words, they ROCK! To recap, in April 2016 we hired them to replace our aging central heating, air conditioning and duct work. Not only were they prompt and efficient as well as friendly and helpful. Even the city inspector was impressed by the quality of their work. The only minor glitch was trying to relight the pilot on the water heater. Tony came out the very next day and relit it. He even went above and beyond by helping us install a new toilet "guts ". He didn't have to do that but was gracious enough to help out. Talk about customer service! Fast forward to this past Wednesday. The AC was really struggling to keep up with the increasing heat. Even though it was after normal business hours, I fired off an email to Heidi asking for a service call. Knowing they would be really busy with the upcoming heat wave, I figured I would at least make the request hoping to get something in the following week. Heidi, being her usual prompt self, responded within the hour. She indicated that yes, they were super busy but would try to fit us in somehow. The next day, Thursday, she said Tony would squeeze us in on Friday between 8:30 am and noon. Tony actually got here just after 8:00 am. Good thing I was up early and dressed Less than 10 minutes later he determined the unit just needed recharging. Israel came by about 2:15, checked the pressure, tested for leaks, recharged the unit, tested again, and we were good to go! Israel is a member of Tony's crew and he rocks too! I love these guys and would recommend them to anyone anytime! read more