We had Fuse Service install a new HVAC system for our home in June, replacing an old furnace and A/C unit that had run its course. This included removal of the old units and ductwork, new ducting throughout, a two-zone ducted heat pump system with two new air handlers, an outdoor heat pump, and a ceiling-mounted cassette unit for our primary suite (a room that gets a lot of direct sun and had always been tough to keep cool with the old system). Teodor, our project manager, did a great job assessing our home and specifying the system. The installation crew, Azamat and Val, did excellent, careful work removing the old system, running new ductwork, and installing all the new equipment. The install took about 7 days. Communication was great throughout; scheduling, installation, and permitting all went smoothly. read more

We needed to replace our 35 year old AC unit that was on its last leg. We went through quite a few different estimates to migrate to a heat pump. Fuse came in significantly lower priced than everyone for a superior system. We wanted to add an additional vent on the main floor, and some dampers for a few of the vents and everything went like butter. Lex and Maxat were the nicest people, arrived on time, left at 6pm each day leaving the house clean. It was a 3 day install and they finished on the third day. Beyond what they needed to do, Lex walked through things that would be checked by the inspectors even on work they didn't do (GFCI plugs close to where the old unit was), and walked me through why they did some of the things they did because I was curious. We're 3 days in so far, but the installation experience was great, and the daikin system is cooling the house great (and I can already see from the energy monitoring systems we have, it's so much more efficient!). read more

I asked so other vendors at first which after a month they told me it cost me $10,000 and they should replace the whole unit Then I called these guys and it fixed the next day with less than $1000. Highly recommended read more

We used them to rewire a room that was having an issue. They were professional and got it done in a reasonable amount of time despite some complexity. They are experts and know what they are doing; I would use them again. Used them a second time, and it ended up being a mistake on my side and they just charged a nominal amount for coming out. Add honest and ethical to professional and expert. Cannot recommend them enough. Thank you Vitalii! read more

Fuse Service - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Vlad did an excellent job installing our new HVAC system. He was professional, knowledgeable, and paid close attention to every detail. The attic installation was very clean and organized, including the air handler, ductwork, refrigerant lines, and drainage. Vlad took the time to explain the system, answered all of our questions, and made sure everything was working properly before finishing. The entire process went smoothly, and the work area was left clean afterward. We're very happy with the quality of the installation and would definitely recommend Vlad and FUSE Service to anyone looking for reliable HVAC work. read more

Fuse Service - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Had Fuse service come by and replace my gas water heater before the Bay area ban and it was a world class experience. Leveraged the chat feature on the website to schedule an appointment and Ben came by the following day to take some photos and do some measurements. Received a written estimate with a Bradford White gas water heater within the hour and pricing was on par with the market. Fuse leverages ServiceTitan for their bid process and even offers a ballpark estimate prior to having a technician come on site for an estimate. Signed the contract electronically and scheduled the service within the week. Numerous text and email notifications and reminders came before the appointment. Derek our plumber arrived shortly after the scheduled window and replaced the gas water heater within an hour. Derek uncovered a valve that wasn't working and was able to also replace the valve using the tools he had in his truck. The entire service was done within the original estimated time! New gas water heater looks and functions great! Thank you, Fuse! read more

Had Fuse come in for a bunch of little plumbing errands that I'd been putting off. They replaced two toilets, the kitchen faucet, re-ran the ice water line, replaced two sets of damaged angle stops, and added a hose bib on the back of the house. The two technicians arrived on time, did a good job and kept my house clean while they worked. They showed me why my kitchen sink was running slow - it wasn't the faucet. Rather, it's due to severe corrosion on the last 1ft of galvanized pipe that hadn't been replaced with copper. read more

Excellent service! They were able to come fix our water pipes and provide us guidance on what to do next, where they explained the pros and cons of everything. read more

Last night, my wife and I noticed a leak coming from under our sink after we ran the dishwasher. I figured that it could be the garbage disposal or something worse, and so I found this company on Yelp with great reviews, and sure enough - Derek came through. I sent the request at 6am, and unexpectedly to my surprise, they were able to come out at 8:30am to diagnose and fix. (We had other plumbing work being done at the house at around 11am and they were able to get the job done immediately.) Thank you Derek! read more

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I shopped around to get my gas water heater replaced with an electric hybrid heat pump water heater and decided to go with Fuse Service. They were priced very competitively and the offered the specific water heater I wanted which was the Navien hybrid heat pump. I'm so glad I chose Fuse. From the day that Tim the estimator came out to give me the estimate all the way to when the technicians came out to do the installation, it was a simple and easy transaction. They're all very nice, knowledgeable, and professional. Fuse also offers one of the better warranties compared to their competitors. Communication throughout the process was great and scheduling was easy. I'm thrilled with the new heat pump water heater. After a few days of using it, you can't tell the difference from the gas heater. It heats water relatively quickly. The heat pump is also super energy efficient which will save me a lot of money in the long run. Overall, Fuse did an amazing job. The technicians were very meticulous with the installation and you can just tell they know what they're doing and have a lot of pride in what they do. They took their time and did everything right the first time so there would be no issues with it passing inspection! read more

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Update: In what I am pretty convinced was a total coincidence, shortly after the heat pump was installed our gas hot water heater stopped working. I couldn't find anything that the installer would have done to cause it since the symptom was that the gas flame would not stay on. I called Fuse to see what they had to say and within a hour two technicians came out to take a look. After a couple hours of troubleshooting they thought it might be the control board. Of note they didn't charge us for their time. The gas HWH was to be replaced by Fuse with a heat pump based HWH so it seemed silly to invest much effort. Unfortunately there wasn't one of their electricians available for a couple of weeks to install the needed sub-panel. On a follow up call to Fuse, I reminded them that we also have an EV charger in the garage that they might be able to temporarily "borrow" the circuit. The next day the team of Ronnie and Alex came out and installed the new HWH using the EV charger's circuit (having to use a public charger was a small price to pay to having hot water). Once again, a professional job with great attention to detail. Last week Zorik the electrician arrived as scheduled to complete the installation. He worked with me on where I would prefer the sub-panel be installed. Within a few hours, our EV charger was back in business. I appreciated that Zorik took the time to review what breakers were moved so that I could update my records. I was confident that the job (and the others) were all were properly compliant with the building codes. Worth noting, the technician from an independent company came out to do the duct work testing (which passed). As he was leaving the subject of Fuse came up. His comment was that they are the best in the Bay Area. read more

Wilson came to our house on time and refilled the freeon very quickly. The service is prompt and professional.

Henry and Alex did a fantastic job installing our new heat pump system! They worked hard over two days to get everything set up perfectly. They were punctual, professional, respectful of our home, and extremely knowledgeable. The new system is running great. Huge thanks to Henry and Alex for their hard work--I definitely recommend this team for your HVAC needs! read more

After a frustrating start, David appeared and fixed the problem away. Thank you, David! read more

Fuse Service - David with my working thermostat! - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Fuse has done a couple of jobs for various utility work like plumbing, and their estimators and workers are very knowledgeable in their field. Price is reasonable and their quotes are helpful to understand the exact work to be done. I would strongly recommend Fuse for anyone needing electrical or plumbing work. read more

Sergei did an excellent job installing our RO system under the sink and he fixed a leak from plumbing under our home. He is an excellent plumber. read more

[Experience After Project Completion] After the projects were completed, I wanted to provide a more balanced update based on our overall experience. First, I want to give special recognition to the installation crew, especially Dem and Elmar. They were exceptional throughout the project. They treated our home with respect, made every effort to keep the work area clean, minimized dust, mess, noise, and disruption whenever possible, and genuinely cared about getting everything working properly. Their professionalism and workmanship were the highlight of our experience, and they deserve recognition for their hard work. I also want to acknowledge our estimator and project manager. They were polite, professional, easy to communicate with, and handled their responsibilities well during the planning and coordination stages. Unfortunately, customer service remained the weakest part of our experience. Fuse advertises 24/7 customer service, but that was not what we experienced. When we encountered urgent issues during the installation, our calls, voicemails, and emails went unanswered for an extended period. Ironically, the only time our concerns received prompt attention was after I posted my reviews on Google and Yelp. What made this even more frustrating was the contrast with the billing department. Billing-related inquiries were typically answered within about an hour, while requests for assistance with active installation issues often received little or no response. That inconsistency gave the impression that customer support was prioritized only after public reviews were posted rather than when customers actually needed help. The installers, estimator, and project manager earned our appreciation through their professionalism and dedication. However, the company's customer support did not meet the standard implied by its advertised 24/7 service. I hope Fuse improves its responsiveness and accountability, because the quality of customer service should match the quality of its installation team. [Experience Before Project Completion] We hired Fuse to install a heat pump HVAC system, including replacing the entire ductwork, as well as to replace our water heater. During the HVAC installation, the crew cut open sections of our drywall but left them unfinished. We had to arrange for a handyman team through Fuse to repair and cover the damaged areas before the HVAC installation could be completed. This created inconvenience. After the first day of work, we completely lost access to hot water. As a result, we had no hot showers and were unable to use several household appliances, including our washing machine and dishwasher. Fuse advertises 24/7 service, but that was not our experience. We called nearly every Fuse phone number we could find through Google and AI search tools, but every call was answered only by an AI bot. We left multiple urgent messages and received no response. We also emailed customer service and several Fuse employees involved with our projects, but none of our emails were answered. When the Fuse representatives first came to inspect our home and provide estimates, they were friendly and professional. Unfortunately, once the projects began, communication and customer support essentially disappeared. It felt like no one was taking responsibility for resolving the issues we encountered. Based on our experience, the installation quality and especially the lack of customer support after the work began were very disappointing. - - Project Numbers: 223655204 (HVAC System) 225484279 (Handyman) 225186290 (Water Heater) read more

Fuse Service - Published Business Hours - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Austin and Victor came to my house to install heat pump HVAC system for the house. TJ ey installed a Daikin system with 5 indoor units. They are super friendly and professional with a lot of knowledge. They made sure all steps follow the guidelines and explained to me what they are doing whenever I approached them. They cleaned all work area at the end of each work day. The installation is phenomenal. Highly recommended. read more

Dem and Ryan came to install a new furnace/AC system because my old system failed and water leaked everywhere. They were extremely professional and courteous. In addition, their work ethic was second to none! They worked through the intense heat (90 degrees!) and still got the job done efficiently. Dem and Ryan were simply incredible. Fuse has won my business because of them read more

If you're looking for a reliable HVAC team in the Bay Area, I highly recommend Fuse. Jeff made the entire paperwork and discount process incredibly easy, making sure we received all our upfront savings on the spot without any hassle. His communication was great, and he really went the extra mile to make sure our final documentation was 100% accurate for our local programs. Our lead installer, Vlad, was fantastic. His attention to detail during the install was impressive. The Daikin Fit system is so quiet we can barely hear it running, and the air quality is much better thanks to the high-end filter system Vlad integrated for us. It's great to work with a company where both the sales and the technical teams are this professional. 5 stars for Jeff and Vlad! read more

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Martin MA was professional, knowledgeable, honest, and punctual. He arrived on time as promised, quickly identified the issue, explained everything clearly, charged a reasonable price, and provided excellent service. I highly recommend Martin and FUSE SERVICE. read more

I am super impressed with the Fuse team across every step of the process. What impressed me? The professionalism, the responsiveness and the attention to detail. I started with a request to several HVAC vendors for an assessment and quote for a new heat pump HVAC. Fuse got back to me the same day - others, never returned my outreach. From the first sales visit, everything was very well done. Written quotes, a specific project manager visit (twice to reconfirm when we changed the quote), separate communications regarding permitting, and then an incredible installation team. Every day a text when they were on their way. Dedication to doing the job right. Cleanliness. Attention to detail in every aspect - much of which is not visible to anyone. I can't recommend them enough! read more

Fuse has done two major projects for me, and they both went very well. They are competitively priced, great customer service, and quick turnaround. Highly recommended! read more

Their prompt & timely replies; although, I was able to clear the restricted drain problem myself.

Be careful with this company. They don't provide clear pricing upfront and only tell you the cost after the work is done. During a simple AC check-up, the technician added freon without clearly explaining whether it was necessary. I live in a new house and had no issues with my system. But he said I was low, might be a leak. I didn't go with looking for leak (as he suggested) as it felt silly, as my house is only couple of years old. And none of the neighbors had a problem with freon leak. I ended up paying around $500 for something I'm not sure I even needed. Overall, the experience felt pushy and not transparent. Prices are quite high. read more

Constantin did an excellent job diagnosing our inoperative air-conditioning system, and repairing it on the spot. I was glad not to make a second appointment. Our kaput AC was fully working again, within about two hours. He didn't try to sell me on anything, offering a range of costs for various repair options. He patiently took the time to clearly answer questions. read more

Eugene Tom and Nick were Very professional in the heat pump installation work. The clean up and patch up work they did after were also reliable work. The space for future service, paint work and drywall patch up were also really neat. read more

Fuse Service - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Fuse is a fantastic company. When our 25-year-old air conditioning system finally needed to be replaced, I got quotes from several HVAC companies. Fuse stood out immediately for their professionalism, friendly service, and excellent communication throughout the process. Serge and Earle were outstanding. They were professional, courteous, honest, and took the time to answer all of my questions. Replacing both our furnace and air conditioner was a significant job, but they worked efficiently, maintained a positive attitude, and completed everything on the schedule they promised. Their pricing was fair, transparent, and competitive with the other quotes I received. There were no surprises--just high-quality work and excellent customer service. If you're looking for an honest, reliable, and skilled HVAC company, I highly recommend calling Fuse first. If I owned a second home, I wouldn't hesitate to have Fuse install the HVAC system there as well. read more

very nice work. They did a fantastic job, did everything needed for getting permits from the city. Thank you so much!

Provide great services, knowledgeable on the work he done and very professional. Will keep his number for future works.

Provided excellent service from quote to completion. This was a small job to "de-gang" several light switches in 3 bathrooms to individual light switches. The price was competitive and the work was completed professionally, including all cleanup. read more

Eugene and Tom did my new heat pump and ductwork. Everything were clean and high professional. Recommend Fuse service. read more

Fuse Service - Heat pump - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Very dishonest company. Called for an issue and they gave estimate of over $1200 for replacing Blower motor and fix the Freon leak. Got the AC serviced from another technician and cost only $200 to replace a capacitor. read more

Easy and fast way to schedule a free estimate and maintenance call. Technician was great to talk to. They provided details about how the HVAC works. They were not pushy about replacing the system since there were still very many years left on it. read more

Had HVAC ductwork in my crawlspace replaced by Fuse and overall I was pleased. I knew I had issues and got quotes from a few different companies. I found Fuse to be straightforward and honest, and also didn't try to oversell me. They got me a quote quickly which was reasonably priced, and quickly answered a few questions I had. Once I approved the quote, they quickly scheduled a survey by a project manager and then the installation of the ductwork. The installing techs were on time, respectful, professional, did quality work, and cleaned up afterwards. I would have no problem hiring Fuse again if I need their services. Shout outs: Martin, Eugene, Seth, Ruslan, Asyl. Thank you for your help. read more

I contracted with Fuse Service to replace an old furnace and air conditioner system with a new heat pump. The service was impeccable, the quality of parts is top notch and the responsiveness of the technical team (led by Eugene) was outstanding. All in all, I think the upgrade is well worth the cost of the new system. read more

I used Fuse Service to replace my 23-year-old furnace/AC with a heat pump and to replace old tank water heater with tankless water heater. Both projects were done concurrently, which saved time, and with high quality. Special thank you to Eugene (), and his teammate Tom, who worked on the heat pump and air handler, and to Ben (), and his teammates Ronnie and Scott, who worked on the water heater! Pleasure working with such professionals! read more

Eugene and team did great job with AC installation and ductwork. They all are professional and well trained. I had great experience with them. read more

Austin and Victor were extremely efficient and very professional in installing the air conditioning. Had installed 3 in my home and it was done in 2 and half days. I am also glad they installed before the next heat wave. They did a masterful and exceptional job. Would recommend FUZE for your air conditioning needs!! read more

The company was prompt in responding to my request and gave me a quote upon a video call consultation. Samson was here in the morning as promised and completed the work as promised within the specified time. Sam helped me in great deal in setting up the appointment as quickly as possible for the above said issue. read more