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    5 months ago

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    Troy F.

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    Ideal Turf Austin

    Ideal Turf Austin

    (9 reviews)

    I contacted the Austin office in Hill Country Galleria on Oct 8, fully described the scope of my…read moredesired project and location. She said she woukd talk to some guy (forget his name) and they would call back. NINE DAYS LATER.....today is Oct 18.....nothing. No return call, not the courtesy of any response, professional or otherwise.....just.....nothing. Given this, I can only imagine how poor communication would be during a project with them. Clearly, I'm walking away from them and think any prospective customer should consider my experience as a warning before attempting to deal with them.

    Ideal Turf provided the lowest estimate out of three. They also demonstrated work in my…read moreneighborhood in Austin. Know that, the sales person and project manager are not one and the same. You really need to be there when they're performing work. Tell them exactly what you want. It helps if you speak Spanish. I found it difficult to communicate what I wanted and it showed in the final result. I had an irregular design so sales and operations were reluctant to accommodate. I accepted the change so as to not generate more turf waste and get a little more turf area. This is a Fort Worth company. The crew came down from DFW to ATX. As a result, some obvious scheduling issues arose. Communication was missing. It made the process difficult. I am very understanding of rain delays and work backlog due to COVID. However the scheduler overlooked dates I was unavailable and the crew delayed after not having the turf available. When the crew shows up to work is when you need to be available. Customer service is not this company's strength. The process from initial sales meeting to project completion took nearly 3 months 4/16/21-6/11/21. Understandable during rainy season and the number of people wanting putting greens in their backyard during COVID. The crew used some of my tools and drank a couple sparkling waters from my garage. I confirmed this w/ crew lead. Turf was laid out in the street. Cars drove over it. Ideal's contract states they charge extra for removing existing landscaping and you'd need to deal with any existing drainage issues ahead of time. Take that literally. They lay out crushed rock and level it, but if you have any uneven grades or existing rock/pavers needing to be removed like I did, hire a landscaper first. In all the company did what they said they'd do, installed synthetic turf for the agreed upon price that was lower than competitors. Some of the edging is rough and a portion is not straight, but the turf quality is good.

    Smart Turf Artificial Grass - Artificial grass is low maintenance around the pool area.

    Smart Turf Artificial Grass

    (20 reviews)

    Smart Turf installed my putting green in late February 2022 and within eight weeks, the turf…read morestarted showing signs of imperfections such as wrinkling and lack of adhesion to the surface. I have been attempting to get Bo and Eli at Smart Turf to honor their one year installation warranty for the last two months with no success. If you are looking at Smart Turf, you should be aware they sub-contract the installation work and these sub-contractors have no time to warrant their installations. This is not what I was told when I agreed to move forward with Smart Turf after interviewing more than five companies. Smart Turf and their installers are driving new business only and do not have the business controls and management structure to take care of warranty work for existing customers. I have had six no-shows from their installers in the past four weeks. I have made several attempts to contact the Smart Turf Corp office and have not heard back from any executive of the company. I would not do business with Smart Turf based on my very poor experience.

    I am so glad to have come across Smart Turf. We recently built a pool and we wanted to have a no…read moregrass landscaping. We have pavers and gravels for walkway but we have this large middle part next to the playscape for my kids. Smart Turf has competitive bids when I was looking for a company. I reached out to 4 companies and really liked our salesperson - Bo Vandergriff. He was very knowledgeable of their product. (Yes, they manufactured their own product that will be installed in your backyard.) I never felt pressured about setting my time/schedule because when I talk to him at first, our pool wasn't finished yet. He waited until it is right for us to install the turf. He sent me reminder emails to check up on the process. Their guys that installed it were very professional and polite. They were friendly while explaining to my husband the step-by-step of the process. We absolutely love our forever green space. We definitely recommend Smart Turf.

    US Turf

    US Turf

    (23 reviews)

    If there were six stars I would give it to them. Jacob and his crew worked tirelessly to turf the…read moredog run in our backyard, and the results were truly exceptional and exceeded my loftiest expectations. Clean borders, no seams, smooth and level. With the staircase and multiple contours that they had to contend with, it wasn't a typical typical dog run, but they cut the turf perfectly to the complex area and the project came out extremely clean. They even installed a french drain at no extra cost when they realized it would be necessary to preserve the integrity of the turf. They nicked an irrigation pipe which was completely reasonable and expected, given the criss-crossing network of pipes, but they were quick to own up to it and repair it with no questions asked. This team is just starting out in Austin in an effort to expand beyond their Las Vegas home base, which explains the low (but positive) number of ratings. Give them a chance; I promise you won't be disappointed.

    UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise…read more They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me.UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise. They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me.

    TexasTurf - artificialturf - Updated May 2026

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