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    Texas Tech Physicians

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    11 months ago

    Helpful 16
    Thanks 4
    Love this 17
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    Sun City Orthopaedics & Hand Surgery Specialists

    Sun City Orthopaedics & Hand Surgery Specialists

    1.6(5 reviews)
    3.2 mi

    Despite extremely long waiting times in the waiting room, the treatment itself is good. I had a…read moreconversation with Toni, the office manager, over an incident of a lost shipment of medicine, and during this conversation it was clear that from her standpoint, that she defended these long wait times by comparing to other perceived wait times at other businesses like this. My contention is that they have "normalized" these wait times of over an hour in the waiting room alone. It is very clear that they have lost site of good and average CUSTOMER SERVICE. I was shocked to even see a video in their waiting room where one of their doctors even defends these extremely long wait times. Luckily, in my case, I likely will only have to revisit once every 6 months. This attitude they carry is Not conducive to good business practices. The scheduling by this business is truly in need of real change. The simple solution is to understand that this type of business is unacceptable and even arrogant on the part of Sun City. If you can't or won't either space out appointments or hire more Doctors to handle the overload, then it is clearly partly the fault of the customers who tolerate it. In the end, its always about the $$/profit greed huh?

    I had hand surgery here and when I showed up the morning of surgery, I get told a specific ampunt…read moreout of pocket for the surgery, which I paid in full. Three weeks later I receive a bill for 3 times the amount and they are telling me that this is the actual total. I go back and forth with the staff, send them multiple times the email stating the total that was paid, and they still persisted. Six months later they then admitted to what I had been saying all along. The staff isnt as smart as they look in their medical clothes. I would look elsewhere unless you are ready to go back and forth with the billing. As for the surgery, it took months for me to have mobility of my fingers where as other people who had the same surgery elsewhere were healed up within 2 weeks. Over a year later and I still dont have full range of motion. talk about regrets!

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    Sun City Orthopaedics & Hand Surgery Specialists
    Sun City Orthopaedics & Hand Surgery Specialists
    Sun City Orthopaedics & Hand Surgery Specialists

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    Texas Tech Physicians - internalmed - Updated May 2026

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