Excellent surgeon. Dr. Torres was also helpful with questions and explaining procedures before and…read moreafter surgery for my family member. Will be recommending Dr. Torres to others who need joint replacement.

Despite extremely long waiting times in the waiting room, the treatment itself is good. I had a…read moreconversation with Toni, the office manager, over an incident of a lost shipment of medicine, and during this conversation it was clear that from her standpoint, that she defended these long wait times by comparing to other perceived wait times at other businesses like this. My contention is that they have "normalized" these wait times of over an hour in the waiting room alone. It is very clear that they have lost site of good and average CUSTOMER SERVICE. I was shocked to even see a video in their waiting room where one of their doctors even defends these extremely long wait times. Luckily, in my case, I likely will only have to revisit once every 6 months. This attitude they carry is Not conducive to good business practices. The scheduling by this business is truly in need of real change. The simple solution is to understand that this type of business is unacceptable and even arrogant on the part of Sun City. If you can't or won't either space out appointments or hire more Doctors to handle the overload, then it is clearly partly the fault of the customers who tolerate it. In the end, its always about the $$/profit greed huh?

I had hand surgery here and when I showed up the morning of surgery, I get told a specific ampunt…read moreout of pocket for the surgery, which I paid in full. Three weeks later I receive a bill for 3 times the amount and they are telling me that this is the actual total. I go back and forth with the staff, send them multiple times the email stating the total that was paid, and they still persisted. Six months later they then admitted to what I had been saying all along. The staff isnt as smart as they look in their medical clothes. I would look elsewhere unless you are ready to go back and forth with the billing. As for the surgery, it took months for me to have mobility of my fingers where as other people who had the same surgery elsewhere were healed up within 2 weeks. Over a year later and I still dont have full range of motion. talk about regrets!

Receptionist couldn't be bothered to say hello or give me instructions on where to go as a new…read morepatient. When I asked her if they were going to be on time she rolled her eyes and smirked. I told her I had worked graveyard and needed to sleep during the day.. she basically hinted strongly that the doctors didn't care. When I reminded them that they had woke me up three different times yesterday to tell ME to come early and to be on time for the appt, they looked embarrassed. Very unprofessional clinic and clearly not concerned about your pain, health or time. It's all about them and their inability to get to work in time.

The physician I saw there was top-notch with excellent credentials, but the office staff??? After…read morewaiting on hold 2 times for more than 20 minutes and leaving unreturned messages 4 times, I went to the office in person and was assured my request would be solved in 4 or 5 business days. 3 weeks later it hadn't been done. I learned from other health professionals that they never counted on getting anything from them. They don't need my business.