4-1/2 Stars Only because of one person who answers the phone that I think really should be fired…read moreThis is for the cancer side. I was referred to Dr Mendel. Very profession. Went over the treatment plan. While he sees you once a week during treatment, don't get me wrong. He quickly runs through like an assembly line. May sound bad, but, if you need the time and have questions. He stays and answers. He doesn't mind at all.
During treatment I was also referred to Bethany, she is fantastic. Sits you down, goes through everything, scans, biopsy results, types of additional hormone therapy. She is the reason I returned this year for the follow up.
My only problem is communication. I called after calling the Las Cruces location to cancel that appointment. I ended up just leaving a message, my information phone number. need to cancel. The one time I really needed it? I was in Wyoming, fantastic campsite 1-1/2 hours away from cell reception. Got my reminder on fourth of July weekend for the appointment reminder. So, I ended up calling both west/east side, options for existing and new patients. Same message, name, birthdate, phone number and I need to cancel. When I finally got someone to answer? Well, I calmly tried to explain. Goes like this: this is... I've been trying to call, left 4 messages(got cut off with a hostile "I didn't get any message on this machine.............) I let her rant, then said I needed to cancel, out of sate, I just had the bloodwork done so it probably wouldn't be back in time in time to keep the appointment and just make it telephonic. She gave me a date. Since it's 1-1/2 hours away down a road I got three flats on. I went 2+ hour ahead of time. Sat for hours waiting. 30 - 45 minutes I call them, they say I didn't have an appointment. Seriously think she did it on purpose. Wile I let her rant about the 4 messages. I didn't tell her it was under 4 different options. with messages left. In all reality it was 5 if you include the first time about a month earlier when I cancelled the Appointment at the Las Cruces location.
Once again though? Most of the time it is easy to get a hold of someone. I have bad luck at times for the important calls.