YES - the food was good, but JAVI "from Hialeah" WAS THE BEST WAITER I AND MY PARTY OF 11 HAVE EVER HAD! EVERRRR! MIGHT SAY IS IS THE BEST WAITER IN THE WORLD - GIVE THIS MAN A RAISE!
THE PLACE: Located in Sweetwater, the restaurant has its own large free parking lot. Inside, tables and booths (mostly) are available, with warm lighting and upbeat country music playing. Ever so often, certain songs come on that prompt servers to dance to a specific choreography.
THE FOOD: On our visit, we were a group of 11 and ordered a variety of dishes, with all being great. Price vs portion and quality are outstanding.
Drinks: Sangria 5/5, Frozen Margarita 5/5, Peach Lemonade 5/5
Appetizers: Cactus Blossom 5/5 & Chilli 5/5
Entrees:
Sirloins 4/5
Beef tips 5/5
Ribs 5/5
Herb Crusted chicken 5/5
Grilled Shrimp 4/5
with sides like Caesar salad 5/5, Corn 5/5, Mac & Cheese 4/5, Mash 5/5, Loaded baked potatoe 5/5.
Desserts: Granny Apple Classics 5/5, Big'ol Brownie 5/5 & A Banana bread(?) with Ice cream 3/5 - great flavor but hard in some areas.
THE SERVICE: The hosts and other restaurant employees were friendly and seemed very engaged in their work, but the star of the show was Javi (short for Javier). What an extraordinary service received! Truly, I know its a bit much, but I don't know how else to highlight it. Javi approached our table promptly, with warmth, charisma, and a huge smile. He shared the menu and took our drink orders - which were then delivered quickly. He brought us extra bread. Upon getting ready to take our orders, he advised he numbers the placement of each of our seats (on his notepad), to take the food order in order, and to have the food delivered in the same matter - seems like common sense, but I have NEVER seen a waiter work like this. Then, when each of us told him what wanted, he would advise us of the possible upgrades to the dish if we were interested and then repeated our order back to each of us to confirm it was all correct. Again, I have never seen this form of thoroughness. He checked on us multiple times through our food wait time (20 mins max?), and refilled our waters/drinks without being asked too. When the food arrived, the order was perfect for everyone and delivered in order as well. Once everyone had their plate, he asked us all to cut into our steaks to see if we were satisfied with how they were cooked - they were. While we ate, he checked on us a few times (without being overbearing). Toward the end, we ordered a variety of desserts & told him we were celebrating a birthday, and asked if they could sing for us. They eventually all came around and made a fun and memorable birthday experience for my Dad. He gave us all peanuts and at the end, Javi rang up our bill- and again, all correct.
Javi truly made such a difference in our day and our dining experience. I have eaten in restaurants in different countries and different states and have never experienced such remarkable service. I implore management to consider a promotion for such high-quality care. Javi is the type of employee who makes a company look good and leaves a positive impression on customers - and that should be sufficient reasoning for retention and promotion. read more