After calling ahead twice and being very specific about seating due to Covid, our group of 9 older people were assured we could be seated at a table with an empty chair and space between each person, in a separate room/area of the otherwise very busy restaurant. Fast forward...the separate area was simply the back of the restaurant, the 9 of us were crammed into two booths (5 in a six seater and the other 4 in a four seater). Across an isle from each other? May as well not even been together. Right on top of each other in these booths, forget having room, there wasn't even elbow room. Literally the most disturbing event in a public setting for me since Covid began. These people couldn't care less about social distancing the guests. I'm not with any of these others ever, except 1 time per month - if that. No, I have no idea how careful they are on a daily basis. No, I don't want to sit literally 6" from someone's face. It was a filthy, disgusting, dangerous situation and I am still counting the days till I feel I would be out of the woods. Grab that almighty dollar TX Roadhouse. Without a doubt that's all you care about. read more

Worst place yet! Don't go here, please! It's not good. No food Choices! HORRIBLE! I'm telling you!

Recently used their online ordering, when arrived at designated pickup time was kept waiting 20 minutes. When arrived home food was cold, called restaurant, was told would receive refund but after a week, still nothing. Will not recommend or eat here in future. read more

My Boyfriend and I usually get take out from Texas Roadhouse because it is usually very busy. This time, my boyfriend and I decided to go early and enjoy a special date night out. First things first, there are plenty of tables but they don't have enough people to seat us and we have to wait. Finally once someone comes to sit us, they get our rolls but forgot the butter. Okay not a big deal we just ask out waitress. Our waitress comes over, we ask for the butter and order our drinks, she brings us back our drinks and forgets our butter. So we ask again. Finally we order. We ask when we order to separate this on two separate checks since it is not a special occasion, we just wanted to eat in. I ordered a 6oz sirloin with jack cheese and mushrooms. The waitress asked if I wanted Onions. I said no (Onions are the one thing I wont eat). Our food comes out and what does my sirloin have? Jack cheese and onions. No mushrooms. I have worked in customer service before and I know how annoying it is, so I don't ask for a new one but I do tell the waitress. My Boyfriend was also going to wait to eat his until I got a new one and I didn't want his to get cold. I tell the waitress. Then the manager comes over, I tell him, he offers to get me a new one... but there would be a 20 minute wait. I told him no but I was very disappointed and I was mad I spend the extra 2 dollars on mushrooms and jack cheese where I didn't even get to enjoy the cheese since it stuck to the onions. Finally it is time to leave and our check comes by. Not only was I still charged for the jack cheese and onion mess, the waitress didn't apologize since she did say she wrote it wrong, she forgot to separate the checks. My boyfriend didn't want to deal with it he just wanted to leave at this point so he paid. When our waitress brings back our receipt she forgets to give my boyfriend his card, and almost lost it. At that point we had enough, and all they offered us was some free bread to take home. It will be a very long time before we come back here if we even do. And if we do, we are getting the takeout. Don't waste your time and money here, I could have had a better steak and better customer service at Applebees. read more

In town on business and this was best choice nearby. Wednesday night. Seated at bar. Semi-crowded and typical ambience (good music, sports on tv's and noisy...which I enjoy). One bartender who's ok. Not too attentive, but available when you need something. I ordered NY Strip (Med rare) with baked potato and green beans. Steak was a great cut but it was overcooked - more like medium. I was disappointed b/c it looked to be a nice, thick cut. I considered keeping it but it's expensive and asked for a do over. She took it away (along with potato and left green beans) and said she'd bring another in a few minutes. The new steak (and potato) came about 10 mins later (great!) and it definitely wasn't as nice a cut. It was much thinner and almost looked like a sirloin but can't be sure if it was or not. It was cooked properly and tasted ok. Potato was dry though and now green beans are cold. The manager never asked if my second steak was cooked right and I wasn't offered a discount on it. I expected at least an apology from someone for the inconvenience. I did get the tab and was charged for one beer instead of two. Not sure if that was a mistake or a freebie for the issue but if I had to guess it was a mistake. Overall, it's kind of what I expect from Texas Roadhouse in any city. I really want to love the food here BC everything else is usually so great, but most times I'm a little disappointed in the food given the prices they charge. I will come back to TR for sure but maybe not this locale. The food lacked as did the service here. read more

I had a very nice young lady as my waitress, she even remembered that my husband liked his water without ice... as always I ate too much loved what I got and went crazy for the bread with cinnamon. Great prices read more

Went for Father's Day, and ended up with a tray of drinks shattered and spilled across our table and laps. My wife is on blood thinners, which made the situation not just bothersome, but truly dangerous. The manager comped the meal, but after saying he would set us up to come back again on him, we never saw him again. So we got to sit there, in our wet clothes, and eat a free meal, which took an hour to get in the first place. Seriously upset and let down by the way this was handled. My wife actually had glass in her lap!! Thank God she wasn't cut. Would've been nice to have the manager at least come back to say "I'm sorry and I hope you'll be back." read more

Haven't gotten take out since pamdemic started. We decided to get ribs from Elyria Texas Roadhouse. We were very impressed with their take out, they were so organized, we did not even have to get out of our cars & our order was ready early. Did I mention, the ribs were delicious as always. read more

Well worth the money compared to ma pa Places!! Steak and veggies are awesome!! Great value for your money. Nice size baked potatoes!! Go today, repeat next week!! read more

This place is always good. Call ahead it's packed normally or even when it's not packed I still have to wait. The bread comes fast! The food is some what quick. The servers are awesome! read more

We love coming here! Steak is always delicious and the bread is to die for! We had the best waitress her name was Jenna and her tag said she's been working here for 9 years! She was absolutely amazing! So kind and helpful and fast service! My Grammy loves the prime rib, it's always so tender and melts in your mouth. Definitely stop in and try the steak and ask for Jenna! :) read more

We are NOT a huge fan of chains - but the consistency of food quality and excellent service keep us coming back. We often sit at the bar- as the bartenders are EXCELLENT here. The service and speed of food is always consistent. This is an extremely well-managed Texas Roadhouse and we have never been disappointed at this location. read more

Amazing veterens day experience!! Went with my father and sister, also vets and had the best time ever! Menu was limited, but many choices. My dad had a pork chop, mashed potatos, gravy, and corn. I had a sirloin steak, loaded baked potato, and salad. Our server, Aswilda, was amazing and their with a big smile whebever we needed Anything. They were beyond busy, but we were seated quickly, and the timing of the food was on point. Salad was amazing, meal was great. Even got a thank you card made by local school children (Thank you Wellington) and a little present of small candy bars wrapped with a ribbon. What an absolutely fabulous tribute to veterans. Texas Roadhouse, we salute you!!! read more

I score this not because of the food but because of the service . We sat down and took for ever for the waitress to come to our table. We had to ask for the complementary roles while the other waitress friends were sitting next to us received 9 baskets of roles and we waited . Then my Meal comes with no sides not kidding there not done yet . Meal was warm at most . I guess this locations caters to their friends . By far the worst Texas road house I've been at .... read more

Just moved to Avon Lake 2 weeks ago and wanted to find a steakhouse nearby. We tried Texas Roadhouse last minute on a Saturday night hoping it wouldn't be a long wait (with our 18 month old lol). We were told it would be a 15 minute wait....more like about 3 minutes and our buzzer went off!! We sat and had Lisa for a server...she was fantastic!! Knew her stuff and was all over refills and checking on us. Our 18 month old didn't like the green beans and she happily got her applesauce instead with no problem and quickly! Great service especially when we expected a long wait. We will definitely return and hope to get Lisa again!! read more

The host staff at this location is a JOKE. I called at 3:50 PM to call ahead for my party that would be there that evening, to which they told me "call back at 4. That's when we open" . Seriously? How unprofessional. Why even answer the phone? Every time I have been here they barely greet you, after telling them I am meeting a group there, they stare at you then tell you to look around yourself! They seat the guests, they should at least have an idea where the parties are sat and lead you in that direction. Then when leaving not one of the 5 hosts leaning against the counter can tear themselves away from their conversation to say "have a nice night" or even a simple "bye". The only thing that is keeping me from giving 1 star is the wait staff. They are always pleasant and nice. Now the managers just need to get their host staff on the same page. read more

Amazing food and staff but if you get there around the dinner dash expect to be waiting, 35 minutes to a hour and a half for a seat. Besides that once you're finally seated the waitresses are prompt and efficient, even when it's crazy busy. I come here to eat 1-4 times a month so you can say I'm a satisfied customer. read more

Refused to move a table so our group could sit together. Advertise they have call ahead seating, but they won't seat you till EVERYONE is there; I'd like to take a seat and start some appetizers and drinks. They don't even bother getting a table for you till you ALL get there, so what's the point of call ahead seating? read more

I am back! The results are even better than last time. Our server, Pat, was spot on in every aspect of customer service. He took our order quickly, correctly,with a smile and a very positive attitude! He also had a fun and warming laugh which was contagious. My wife and I had just come from a very serious hospital visit but he warmed our hearts with the precision of an experienced surgeon! All our food was excellent just like our last visit. My wife's steak was done perfectly as were my ribs. Then I attacked the salmon which had been temping me with its wonderful herbal vapor and Wow! It was so rewarding to taste all that I had been inhaling. If you love dinner rolls then you'll love theirs. They are warm, soft and so yummy! Will I have to stop now because writing this has made me hungry again so I am going to go finish off my left overs! read more

We had the best steak dinner this evening. It was with my sister and our 87 year old mother. DANTE was super and took exceptional good care of us. He went above and beyond. Great personality and more servers should be like him! He is a keeper! Yes I made sure I told the manager too! Seems like alot of reviews are always negative read more

Excellent food and service! We went to Texas Roadhouse on a very busy Saturday night. Despite the crowds our food was served promptly, fresh and hot. The ribs were fall off the bone and the ribeye steak was tender and cooked to temperature. Our waitress, Sierra, was excellent. We could see she had many tables, but stilled delivered hot rolls, kept our drinks full, and stopped back to ask how we were doing multiple times. The manager even made time to stop and ask how our meal was. On the way out, 3 different workers told us good night and someone even held the door open. 5 stars for customer service!!! read more

This used to be my favorite place to get me a nice steak but now when I go there it's not the same like it used to be they use cheaper quality meat the meat is dry like the Mojave desert and the place needs to be remodeled and it smells read more

It was our second time and we were not disappointed! Even more friendly and food was delicious too. The steaks were perfect made. Kids are very welcome!! read more

Music is WAAAAAAAAAAAAY too loud- can't enjoy a nice conversation with my date. Food, as usual is good, though.

Horrible!!! I gave this place another shot! Yeah never again!!!! Try to serve a cheap sirloin for an expensive filet!!! Then my son orders his tbone med well and gets it med rare!!! I am not paying 20 dollars a plate for us to have a horrible experience all the way around!!! I do not recommend this place!!! Poor quality for the price you pay!!! read more

First time back in years & now I know why we stopped going..as soon as we are seated the booth seats are ripped & the foam is coming out. HORRIBLE service. Even my daughters ask where is the waitress.when she does show it's another bit of time just to get the drinks. And once again disappeared. In short mine & one daughter ribs over cooked - other daughters Mac and cheese ICE cold. That was a joke finding waitress to send back. Had to give it to another one to take back.1 star because the rolls are still good. read more

Service was satisfactory. While steak was good, it certainly was not cooked to an internal temperature of 160°F as requested. Pork chop was inedible, way too salty, was removed from bill without requesting. Prices were reasonable. read more

The food is great. However, the noise level in this restaurant is very loud. I am not sure why, but every time I go, I can barely hear the people I'm eating with. This is an issue for me. Be prepared to wait if you go because this place is crowded all the time! read more

Prime rib on weekends is amazing. Sides and apps are hit or miss. Drinks are good. Steaks are always cooked to temp. Never had a problem with over or under cooked. read more

Great food and service every time I come. My only issue is something minor always seems to happen to us every time we come that prolongs our meals. read more

One of the worse dining experiences I have ever had! Our food order was lost somehow and after 2 hours, we finally received our food. Management was very accommodating and comped our meals, only to turn around and say that the gift cards I was using would not allow them to use the last 10.00 on each of them, and they needed another 30.00, unknown to us was the fact that they had already taken all of the money off the gift cards. So they actually stole 30.00 from us. No way to prove it, but be careful if you use a gift card. I will be letting all of my friends know about this! read more

Called for carryout and drove 30 minutes to pick up. Not only did they run out of one single thing I ordered, they never called me nor did they make the rest of my order. I inquired about a different cut of steak and asked what SIZES they had and was informed, "12oz medium well and 12oz well done." Ummmmm did I miss something?! read more

My husband go there every Saturday night & have been for 11 yrs. We recently moved to Strongsville and still drive to ther. .It's like anywhere else you may have a problem anywhere you go once in a while. but we are always treated very well. if my steak is undercooked ,whick any one can do occasionly. they fix it. you all have to remember these people don't make a lot of money [they depend on their tips] and not too many peoplewant to work for a place like this and they have a hard time keeping goof help. If they get a new cook most of the time you will know it. most of them have to learn a lot.Good cooks is also hard to find. Some waitresses just have a bad personality, but some times we have to look over that. If you don't like your waitress tell the manager and see what they can do. I myself have done that, but I still go back and ask for a certain waitress. Eleanor Huff Strongsville Oh read more

Average over the top steak house. Good butter, and they serve free peanuts. It's average overall, in every way. It's not always consistent with the flavor of its food, but not disappointing. read more

This is the worst Texas roadhouse experience ever. First of all we called for call ahead seating as we were on a road trip. We were left on hold for the entire 25 minutes it took to get there and they never picked up. The only good part of the experience was we were seated right away. They gave us rolls and butter however, we were not given any knives or silverware until we had to ask for them. Then our waitress came back to quickly to take our order and when we asked for a minute she didn't come back for 10 or 15 more minutes-way too long to review the menu. She then took our order and then disappeared again for at least 15 more minutes. I had to ask a nearby waitress if they could find her and make sure our order was put in. She then brought one in our party of four their salad but did not bring Chili for the others. Then she disappeared for another 20 minutes and we had to ask another nearby waitress to check on our food and our waitress. Our waitress then came by and told us that she had put in an order for more bread for us. I told her that we did not want any bread we just wanted our food. She disappeared again and I spoke with another waitress to see if she could check on our food for us. Finally our waitress brought out our food and the bread we did not ask for. She made a comment that she didn't realize the bread was going to take so long. Of course my shrimp was cold and my husbands French fries were cold at this point. Mind you we never received the chili. We asked for the chili to go and were told that was possible but they didn't have any spoons to send with it. Our waitress told us that she could get us a metal spoon and she wouldn't notice when we took it with us. Of course we did not steal the silverware. We then asked her to get us the bill and some boxes so that we wouldn't have to wait for those later. She did return with the bill and three boxes for our party of four. When she disappeared again I asked yet another waitress to bring us a fourth box. As I was exiting the restaurant the hostess told me to have a good evening. I told her it had to get better than my experience there. Of course she didn't ask me what was wrong with my experience or offer to help in any way. That was the most shocking part of the entire experience I spoke with three waitresses other than our own and the hostess and none of them offered to make the experience better or get a manager to remedy things. Of course we will not be returning and don't recommend this restaurant to anyone. read more

It should be zero stars. I had the worst experience at this restaurant. When I was walking out, the manager asked me as I was walking out the doors. If there was anything he could do. I responded by saying it's too late. Unfortunately, now there is going to be q negative review. Thanks for not responding. I will make several reviews on social media outlets. Thanks to the manager of the Elyria restaurant and no response from corporate. read more

Our waitress Glenda did a wonderful job... took very good care of us!! The girls at the front were horrible! When is it appropriate to be grabbing each others butts and crotch while at work?? Completely inappropriate!! The manager was standing there during this ridiculously embarrassing behavior! read more

I wasn't too sue how I would enjoy a restaurant that had empty peanut shells on the floor ...But I have to say from the very first visit I loved it . The atmosphere is casual , fun, and always busy . The food is absolutely delicious , if you have never eaten at Texas Road House then you are missing out ! (: lunch & dinner prices are in the median cost range ...depending on what you order but believe me it's well worth every cent read more

We were traveling trough and stopped here without really knowing anything about this specific Texas Roadhouse location. We were pleasantly surprised! Out waitress was friendly and attentive. Food was prepared just right. Medium stake was indeed medium. Baked potatoes were great. Both my husband and I agreed we got a new appreciation for TR. read more

We went to dinner early on Saturday to celebrate my Dad's 80th birthday. My parents showed up before the rest of our party of six, were seated in a large booth, and served bread and drinks. The wait staff then forced them to leave the table and go back to the waiting area and stand because the rest of our party had not arrived yet and were 10 minutes out citing "We don't seat a party until all the guests arrive", even though they had. When we arrived, we waited another 15 minutes to be seated at a table that was too small and we had to eat with our coats on our laps. Two of our six meals weren't cooked as requested and had to be sent back. When they came back, one of the side dishes was wrong. Poor management, poor staff and poor food. I won't go back again. read more