The staff at Houghton is patient, knowledgeable, and personable. They will go out of their way to…read moreget the right instrument in your hands. Instrument trials are easy with free shipping even on returns of new instruments. Email questions are answered quickly and intelligently. I have been playing brass instruments since 1976 and have not had a more pleasant remote purchasing experience than this. Buy with confidence from Houghton Horns!

What a wonderful experience!! I had to bring a baritone twice for 2 separate issues, and each time…read morethe experience was top notch. The staff is so friendly, the location is clean and just has an overall inviting feeling when you walk in the door. I have used 2 other stores in the past and I will never go back. Houghton Horns will always have my business. I took the baritone to another location first and was told it would be 2 weeks BEFORE it could be looked at. The quote was $300. And the employee there (Bell's) was very short with me and rude. I then went to Houghton and was told I would likely have it in a day or 2 and the cost was over half the price! And the employees are just so genuinely nice. I regret the many other visits to Bell's and Music & Arts. I promise, you will love this great company!

25,000 sf of antiques?! Yes, please!!…read more This store has something for everyone! The store is laid out well and the booths are nicely organized and professionally displayed. There is room to walk within each booth which is nice. I spent 1 1/2 hours strolling the two floors of this antique mall. I will definitely return!

Two stories of unique vendors/booths. From furniture to knock knacks. Tea bar inside too, very nice…read moreplace to spend a couple hours perusing.

Two old budget guitars…read more New strings and set-up Fantastic work Reasonable price Feelin good Sounding good Thanks!

Amazing guitar maintenance and setup. One of the best if not the best I've ever had. Brought my PRS…read moreSE in and it's better than new. Will be coming back here for future setups for sure and also recommending as well. Thanks.

i don't usually rate. i went to this place to restring a guitar that was given to me. i've been…read morewanting to get into guitars for awhile, and the guy there was cordial and answered all my questions i had about guitars. he set me up with an amp he recommended (line 6). very nice place

I always buy two guitars on vacation. So the selection looked good. Went in to buy a Martin dread…read morejr and one other undecided. gave it to my son to play, 8 y/o and played since he was 3 takes better care of his instruments than most adults. The clerk came and took it out of his hand and said those were for "serious buyers only" LMAO Headed to guitar center in Arlington to purchase, I'm sure the owner is a good guy but your clerk lacks serious situational awareness.

Extremely unprofessional and disappointing experience. Our first violin class was canceled without…read morenotice, and we only found out after arriving at the school. The second class was also canceled with just 10 minutes' notice. This happened back-to-back. I had to leave work early and drive all the way both times. My child has not attended even a single class. What makes this worse is that the school is now refusing to issue a refund, even though no service was provided. Expecting a 30-day notice when the school itself keeps canceling classes last minute is completely unreasonable and ridiculous. This shows a lack of professionalism, poor communication, and no respect for parents' time or money. I do not trust this institute anymore and would not recommend it to anyone.

Negative if I could! This business sucks!!!…read more I signed up for 2 lessons for $119. This is what I agreed to and what I was told I was paying for. On 12/4 I get billed for $169. I contacted the office and am told that because their auto scheduler automatically scheduled her next appointments that I am responsible. The educator was late once and no showed the second appointment. They are heartless uninvested music teachers that don't care or prioritize our children's futures or talents. They had my daughter waiting for 40 minutes, the educator was late her first lesson and no showed her second appointment. I did not request a refund. I was ready to count it as a loss, but they decided to charge me an additional $169 just to cancel. This establishment is TRASH!! If you want your kids to have a genuine music teacher, DO NOT bring them here!!! #thetruth

Have frequented this particular location several times for various reasons (purchasing of a new…read moretrumpet / trumpet servicing / random accessories for French horn). Every time I have come in the associates have been very professional, friendly and helpful. The location is well organized and clean.

I ordered a trombone for my son as a Christmas present more than two weeks ago. I was told that it…read morewas at their warehouse in Kansas City and that it would arrive within 2-7 business days. That' didn't happen. I called several times and they didn't know or couldn't find it. I told them that Christmas was a week away and that I needed a status of it. I received no assurances. Today, 12/21/24, I got a call that inform me that they were still working the issue. It broke my heart knowing that my son would not get his Christmas present. I spoke to my son and told him that I would make it up to him somehow. Will not be buying there again.

Amazing guitars, picks, and cables! I wish their pedal options were more plentiful though...read more

We have purchased a piano, 2 guitars, and a ukelele from this store…read more My uke and guitar were both having issues with loose cable.jack / strap mounts. I needed one tightened and the other rescued from inside and fitted in place. It was late evening. We went to the counter and received some help. We were told that the technician was gone for the day. It required a specialized tool to fix it. We should come back when the tech is in. We thought they would have been more solution oriented as we told them we are return customers. The fact it happened to two instruments was brought up. I thought they would take some accountability. Long story short I went home disappointed. I ordered a bit of hardware to secure the jacks. I watched some videos. I then fished some dental floss through and snagged the interior piece and pulled it through the hole. I adjusted the inside nut, pulled it through and fixed then. There werent any apologies that it happened on two instruments. It was simply - yeah that happens. Bring it back when the tech is in and be can fix them. No offer of a free fix. It just didn't feel like customer service.