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    Texas Marimbas

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    6 years ago

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    Guitar Center

    Guitar Center

    (23 reviews)

    We have purchased a piano, 2 guitars, and a ukelele from this store…read more My uke and guitar were both having issues with loose cable.jack / strap mounts. I needed one tightened and the other rescued from inside and fitted in place. It was late evening. We went to the counter and received some help. We were told that the technician was gone for the day. It required a specialized tool to fix it. We should come back when the tech is in. We thought they would have been more solution oriented as we told them we are return customers. The fact it happened to two instruments was brought up. I thought they would take some accountability. Long story short I went home disappointed. I ordered a bit of hardware to secure the jacks. I watched some videos. I then fished some dental floss through and snagged the interior piece and pulled it through the hole. I adjusted the inside nut, pulled it through and fixed then. There werent any apologies that it happened on two instruments. It was simply - yeah that happens. Bring it back when the tech is in and be can fix them. No offer of a free fix. It just didn't feel like customer service.

    I was wanting to check out guitars, but didn't want to waste anyones time as I didn't plan to buy…read moreone. Figured this guitar center where no one seemed to want to sell a guitar would be perfect for that. Well, I walk in and immediately greeted by two people, asked what they can help with. I said, just tire kicking. As I was looking around a few people actually spoke to me and ended up helping me and giving useful insight on the guitars I was looking at and info on their lessons. What a total 180 from my last visit. Keep it up guitar center!! Bringing my rating up to 4 stars, but if my next visit goes well like this I'll up it review to a 5 star.

    Texas Marimbas - musicinstrumentservices - Updated May 2026

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