We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

First time walking in, customer service was fantastic and the prices were reasonable. David went…read moreabove and beyond to help us find the right strings for our guitar and taught my son how to restring the guitar and tune it. Definitely recommend them.

Roberto did a great job cleaning up and stringing my "new" used parlor guitar! As always, they take…read morethe time to answer any questions and are super helpful. I'll be back, thanks!

I have been working with the Buraks for almost a decade. They have always produced quality work and…read moreprovided excellent customer service. I worked with Nicholas a few weeks ago because my cello was in dire need of repairs. I got my bridge, soundpost, and strings replaced, as well as a seam repair, for a very fair price. Nick was communicative the whole process. Edward (my cello) came back as good as new. My previous cello was made by their luthier, and it is still in excellent condition. I am very fond of that instrument. I trust Wayne Burak and Associates with my repairs, upkeep, and everything else associated with my instruments. I highly recommend them to anyone.

I was extremely impressed by my experience. It's my experience that if a violin shop doesn't ask…read morequestions about your level of playing, your preference in tone, your budget and so forth, it's not worth a visit. Burak asked all the right questions, brought violins specifically for the preferences I shared. I had his undivided attention for an hour while we went through an impressive number of violins...at least a dozen. He didn't pressure me. He gave me honesty and the freedom to pick an instrument that I enjoyed. He discounted a new case and even offered a free rehair for my bow. Amazing service. A kind man. Tremendous selection. He remembers your name; he makes sure he has your best interest in the center of the sale. I live quite some distance from their shop, but they have a very happy customer.

I went inside Guitar Center for the first time. I have driven by them many times in North…read moreArlington. I never stopped before because I do not play any instruments. We stopped by to get a gift card for Christmas. I am glad I went inside the store was fun just to look around. Guitar Center has much more than guitars. If you want a guitar, they have new or used guitars electric or acoustic. All price range and name brands. Plus, they have different rooms with drums, synthesizer, speakers, and part and accessories. Service was good store was big plenty of stuff. This is a fun store to look around maybe it will inspire you to learn to play.

This team of musicians that teach and guide customers is phenomenal. My son is taught by Mr. Zach…read moreProtono, and he is a very gifted instructor. Within a year my son was playing music by Rush. Mark Tenorio is an awesome coordinator and does a great job of setting up showcases for the students to share their progress. All of the staff has been extremely kind and they are all super humble. Go visit this location!

Great value, great service, solid violin repairs. I recommend Jack and his many years of experience…read morein the Arlington area.

Jack helped me with a beginner cello, including new string set up. Very knowledgeable and a true…read morecraftsman. Great conversion while he works too.

My daughter is starting band in Jr High and I needed supplies. Was going to go through Amazon, but…read morethey couldn't deliver everything on time. Went to Rivard and they had everything in stock, provided incredible personal service and I saved money over Amazon's prices. Anything I need for band will be bought here. I'm not too far away, but if I were, I would make the drive for the service and price you get here.

I took my trombone here to have a rotary valve fixed. I drove all the way from Waco because I had…read moretried to get it fixed in Waco and they could not fix it. Long story short, these guys refused to let this trombone defeat them. They did a great job and the price was very reasonable in my opinion. They also did a repair on the case and fixed a small dent in the tuning slide. I will not hesitate to go back there in the future. They also carry some really nice instruments for sale and a lot of accessories too. Excellent instrument repair shop!!