First time walking in, customer service was fantastic and the prices were reasonable. David went above and beyond to help us find the right strings for our guitar and taught my son how to restring the guitar and tune it. Definitely recommend them. read more

Roberto did a great job cleaning up and stringing my "new" used parlor guitar! As always, they take the time to answer any questions and are super helpful. I'll be back, thanks! read more

Great place the staff is very professional and very informative, I would recommend everyone to go and purchase from here.

Pretty good place to go in, the guitars are good and the amp are good too. I went couple of times just to play some guitars. I would definitely go here again! read more

Amazing service workers were friendly and helpful. I bought a trombone cupmute and arrived early then expected and had an amazing customer service definitely recommend if need a instrument and affordable. read more

Music & Arts - Trombone cup mute - Musical Instruments & Teachers Near Me - Arlington, Texas

In response to Edward R, I'd like to say thank you to Music & Arts for taking reasonable and responsible actions to help protect employees and customers stay as safe as possible. Commend you even more for having masks available for customers. read more

SOOO Pissed off right now I can't see straight! Had to run and errand and on my way back stopped in Music & Arts to grab some guitar strings. Only 1 other person in the store, and as I'm grabbing my strings, the employee walks up and tries to hand me a mask to wear. I said no thanks, I don't need it and won't wear one. He replied that it is Corp Policy. I said I will NOT wear it and the law said I don't have to. Again, Corp Policy... So, I dropped the strings and said that I will shop elsewhere! Therefore, Music & Arts (AND their parent company Guitar Center!) can go Stick it, I will never set foot in there again. I can just wait to order online. read more

Went there for alto sax rental they gave me a brand new one,great customer service and offered to fix it when damaged,highly recommend this for instrument rentals and buyouts read more

Nice, very small, music store. Has plenty of different types of instruments, guitars: electric and acoustic, small compact pianos and keyboards, brass instruments and wooden, a few drums, music books and etc. Basically all the stuff you'd expect to find at a small music store. Prices are decent but still a bit pricey. They have a lot of different types of products, but they don't have much variety for that product line. So meaning they have guitars but not much selection, they have amps, but not many, same for cables, accessories and stompboxes. So it's very locally owned and clean (which I can appreciate). But again lack of product selection and price is kind of a turn off. It seems kind of a good store for beginners. Sure, they might not get as much variety big box stores offer, but it also doesn't give you that sensory overload that usually scares new musicians and consumers. So it's a lot less intimidating. Also you don't have vultures of sales people trying to up-sell you products, warranties and services you probably don't need last minute. So it's perfect place for someone who's just starting off and just need the basics and some advice on where to start IMO. I'd say a great place for young kids to start off. The people there are EXTREMELY nice and love to talk to you. They'll explain and answer any question without any frustration or attitude as you used to getting at large music stores. They are inviting, friendly, professional and passionate about music and helping you and your kids to learn all about it. Check it out and rock on. read more

They had everything ready when we got there & were in-and-out in no time!

It's a smaller store, but it had what I needed (a music stand) and the staff was nice enough (yet a little slow though). It's not a Brook Mays or a Guitar Center but it has the basics. read more

Called for a repair job for my bass guitar. Employees were courteous and offered quick and professional repair for the broken "A" string. Would recommend to those who desire a music store that also repairs in a convenient location. read more

Felicia made the whole experience easy and amazing! I'm definitely going back. Great rental prices and service. Thanks M&A!

I bought a piano book and they ordered to the publishers. I paid it and they promised as soon as the book arrived they will call me. That was 2 months ago! I have been in the store at least 3 times since then, and every time, after 30 minutes waiting, they tell me they don't know anything. Every time I go it's a different employee blaming the last one for messing with my order. I called the publishers and the said: "call the store" read more

While the store in Arlington is great, the parent company in Maryland was very rude and I was treated as if I was nuisance. If you have to deal with their customer service - RUN the other way. If you rent an instrument from this company, you will, at some point, have to deal with the parent company unacceptable customer service. My daughter is a student at a local school district and they contract with Music & Arts to provide instrument rentals to students. We signed a contract to start renting an instrument, but was rejected when they ran a credit check on my credit. I have a credit protection plan that denies all requests without my approval. Music & Arts notified me I would have to give them a $500 deposit to rent their instrument. I became a little suspicious of this company when I called the customer service number printed boldly on the contract and was immediately routed to a recording stating the number was not working and to try again later. So, I tried to use their website hoping to find another way to contact them. Surprise, their website was not working either. I called the local store and they provided me with a direct phone number - but it was not a toll free number. I get the sense they don't want to be bothered. After sitting on hold for 20 minutes, and redirected 3 times, the customer service representative I spoke to was very disrespectful and not professional. As a result, I will take my service and my money to another instrument store. Sadly, customer service is NOT a priority with this company. I can only imagine if you have to deal with them to cancel your rental agreement or try and resolve any issues with them. read more

Follow up on my original review: After retrieving our unrepaired cello from Music & Arts, we took it to the original manufacturer, who is also in Arlington. The luthiers immediately noticed the bridge had been replaced with one that was completely wrong for the instrument (too tall and was bowing in the middle). We had not requested a bridge replacement from Music & Arts. We feel certain that one of the orchestra teachers would have noticed the ill fit long ago, as it would have been detrimental to the instrument. Unfortunately, since Music & Arts did not charge us anything, we do not have any documentation of the bridge replacement, therefore no recourse for the additional repairs. read more

Rented and alto sax for my daughter who later decided it was not for her. We returned the instrument and 5 months later we are still being charged after several complaints. I would not under any circumstance do business with or recommend this company to a friend. read more