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Services - Texas Made Builders
Balcony addition
Deck construction
Detached garage construction
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While I give props to Kena Galvan for working hard to get our insurance company to provide us with a better settlement after the 2021 Electric Grid failure, that's about the only positive thing I'll say about Texas Made. I do believe Kena has good intentions, but the other senior partner, Ryan Mitchell, cannot deliver. He just does not have the knowledge, eye for detail, or temperament to do interior home remodeling. Cutting corners when you don't know how to fix something is not going to make the customer happy, and refusing to fix it in the most immature way possible is not becoming for a company just getting started. After Texas Made occupied our home for four weeks, as the customer, you'd expect the contractor to be mostly finished, especially when they sent the 2nd invoice a week into the project saying they were 50% done. We should have known there would be problems when Ryan and his crew did not bother to put up dust barriers to protect parts of the house not being worked on, such as the kitchen and second floor. We are still cleaning up dust and debris left behind in those areas, as well as areas their cleanup crew missed before we moved back in. Generally, though, while they were doing the bulk of the work, if we saw problems, or had issues, they were quick to address them. When there was a misunderstanding due to lack of note taking on their part during the walkthrough, causing them to purchase the wrong molding, they made it right. Up until after we moved in, we were okay with the work. It was after that the problems really began. Once we did move back in, Kena told us that they have just a few things to finish up and would be back the next week to do so. They did not return for 24 days, giving us plenty of time to find things that needed to be either corrected or completed, and creating our punch list. Of course, sickness cannot be helped. Whatever else they had going on, like other jobs or travel, probably could be helped. When they finally did return, they actually worked a total of 3 1/2 hours over two days, with the rest of the time spent by Ryan throwing tantrums, screaming things like "don't give a f#$k what the customer wants." This really does not give customers confidence that you will do a good job on any work from there on out. Kena tried, but did not succeed in putting the blame on us for giving our punch list too early, as if that would be a reasonable excuse for tantrum throwing by a grown man. The second day Ryan and his crew were only on the premises 40 minutes before walking off the job. Ryan kept getting calls about a fence installation, so evidently he was eager to move on to the next job. He ended up walking off the job after threatening to have my elderly mother removed from the home because she dared ask a question of Kena and Oscar, the painter. Before leaving, Kena asked that I call her to set up a time for completion, but she never returned my call, responded to my email several weeks later asking to dissolve the contract, and has essentially ghosted me. If anything, I hope our job was a learning experience for them. Hiring good sub contractors to do things you are not specialists in (like stairs, flooring, painting, and drywall repair) is a good thing. It may cut into the business profit, but at least you do not ruin your budding reputation as a company who is "building relationships" with "quality construction." Stair treads popping off as you go down them because they were incorrectly installed is not fun, despite the surreal feeling you may have as you fall down them. In one of his tantrums, Ryan stated that he did not care if he ever did any work for us again. Don't worry, Ryan. You'll never get that call.
1 year ago
3 years ago
Business owner information
Kena G.
Thank you, Julian. It has been our pleasure to serve you and your…
4 years ago
While I give props to Kena Galvan for working hard to get our insurance company to provide us with a better settlement after the 2021 Electric Grid failure, that's about the only positive thing I'll say about Texas Made. I do believe Kena has good intentions, but the other senior partner, Ryan Mitchell, cannot deliver. He just does not have the knowledge, eye for detail, or temperament to do interior home remodeling. Cutting corners when you don't know how to fix something is not going to make the customer happy, and refusing to fix it in the most immature way possible is not becoming for a company just getting started. After Texas Made occupied our home for four weeks, as the customer, you'd expect the contractor to be mostly finished, especially when they sent the 2nd invoice a week into the project saying they were 50% done. We should have known there would be problems when Ryan and his crew did not bother to put up dust barriers to protect parts of the house not being worked on, such as the kitchen and second floor. We are still cleaning up dust and debris left behind in those areas, as well as areas their cleanup crew missed before we moved back in. Generally, though, while they were doing the bulk of the work, if we saw problems, or had issues, they were quick to address them. When there was a misunderstanding due to lack of note taking on their part during the walkthrough, causing them to purchase the wrong molding, they made it right. Up until after we moved in, we were okay with the work. It was after that the problems really began. Once we did move back in, Kena told us that they have just a few things to finish up and would be back the next week to do so. They did not return for 24 days, giving us plenty of time to find things that needed to be either corrected or completed, and creating our punch list. Of course, sickness cannot be helped. Whatever else they had going on, like other jobs or travel, probably could be helped. When they finally did return, they actually worked a total of 3 1/2 hours over two days, with the rest of the time spent by Ryan throwing tantrums, screaming things like "don't give a f#$k what the customer wants." This really does not give customers confidence that you will do a good job on any work from there on out. Kena tried, but did not succeed in putting the blame on us for giving our punch list too early, as if that would be a reasonable excuse for tantrum throwing by a grown man. The second day Ryan and his crew were only on the premises 40 minutes before walking off the job. Ryan kept getting calls about a fence installation, so evidently he was eager to move on to the next job. He ended up walking off the job after threatening to have my elderly mother removed from the home because she dared ask a question of Kena and Oscar, the painter. Before leaving, Kena asked that I call her to set up a time for completion, but she never returned my call, responded to my email several weeks later asking to dissolve the contract, and has essentially ghosted me. If anything, I hope our job was a learning experience for them. Hiring good sub contractors to do things you are not specialists in (like stairs, flooring, painting, and drywall repair) is a good thing. It may cut into the business profit, but at least you do not ruin your budding reputation as a company who is "building relationships" with "quality construction." Stair treads popping off as you go down them because they were incorrectly installed is not fun, despite the surreal feeling you may have as you fall down them. In one of his tantrums, Ryan stated that he did not care if he ever did any work for us again. Don't worry, Ryan. You'll never get that call. read more
3 years ago
I hired Texas Made Builders to replace my fence. I was given an appointment and met Ryan, who arrived on time. He listened to what I wanted and gave me a few suggestions on options. He provided me with a fair quote the next day. We scheduled the job for the following week. Ryan and his crew showed up - again, on time and got to work. They removed the old fence and installed the new fence in sections to minimize the disruption to our dogs. I wanted a gate with an arch and loved how it turned out. Should we need a fence, or any other projects completed, we will definitely call them first! read more
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