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    CertaPro Painters of Western North Texas

    3.2 (16 reviews)
    Open 7:00 am - 7:00 pm

    Services - CertaPro Painters of Western North Texas

    Drywall repair

    Fixture refinishing

    Interior wall painting

    9 More Services

    Exterior painting

    Interior painting

    Painting interior elements

    Room painting

    Exterior staining

    Interior staining

    Room staining

    Wallpaper installation

    Wallpaper removal

    CertaPro Painters of Western North Texas Photos

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    Kelsey D.

    Although I have never felt the need to leave a negative review on a company, I feel very strongly that any potential clients have the right to know the experience we had with Certapro. We recently moved to Aledo and needed the inside of our home painted. We had only seen the house once due to COVID, so companies were giving us quotes based on a 3D tour and dimensions of the home until we got possession of the home for a walkthrough. It came down to Certapro and another local company who offered us less. However, we had told the head painter at Certapro that we would give them an opportunity to meet the price and stuck to our word. The contact we signed quoted us $5500 for the job. The head painter (Jeremy) decided to get almost half way through the job to tell us it was going to be more in materials then we expected due to the original color being darker than he expected (which he had obviously seen before telling his painters to begin the job). When we arrived to look at the progress one evening, all of the painters were gone but our air conditioner was set to 60 degrees ( in the middle of the summer) for what was obviously an extended amount of time. Jeremy then came to the house unannounced once we had moved in to our house to talk to us about the price. I told him he'd have to talk to my husband who had been dealing with the cost from the beginning. He instead continued to try to explain the excessive extra cost to me with ambiguous and meaningless numbers that were contradictory to all of the statements he had made. When I expressed that to him and said he needed to talk to my husband, he said my husband was "squabbling" with him and being dishonest. He then implied that we couldn't afford to pay for the job..I had to ask him to leave my home and contact my husband directly. When he did contact my husband, he said I was "disrespectful and belittled him" which was inaccurate and ludicrous, especially considering I had already asked him to talk to my husband instead which he decided not to do. Not only did they end up charging us $2,000 over our contracted amount, but they continuously called us dishonest and made many inaccurate statements along the way. They later offered to lower the price by $992 if we agreed to sign a non-disparagement stating that we could not write any reviews or speak of their company at any time INCLUDING dates that had already passed. If we did, they would charge us $10,000. Contrary to their incredibly rude and disrespectful assumption that we couldn't AFFORD to pay the bill, we paid them $6,992 ( $1,492 over contracted agreement) in full and refused to sign the non-disparagement agreement. We truly believe the owners of this branch are incredibly dishonest and would find any way possible to get the $10,000 from us if we signed the agreement. We are good people with good intentions and refuse to sign a legal document to prevent us from telling others about the incredibly upsetting and unsatisfactory experience we had with them while simultaneously allowing them to speak so poorly of us as clients when we agreed to pay them a reasonable amount for the extra cost for paint (also important to mention that the receipts they showed us did not, by any means, make up for that amount of money) Attached are photo examples that demonstrate the damage that was caused to cabinets, windows, carpets and walls due to their poor workmanship. There are approximately 43 more to go along with them. My goal is not to slander a company, but to prevent any other person from having to go through this experience. We are just happy that we are able to move on and hire the other company to fix Certipros' mistakes. It is important to note that if you read reviews, specifically on Yelp, that the owner ( and also father of the head painter previously referred to) continuously blames the client in extensive and lengthy "counter reviews" for what appears to be ongoing customer service and ethical issues on their behalf.

    Anyone who has ever painted anything RED knows - RED is hard. CertaPro made sure my front door was perfect!!

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    Ask the Community - CertaPro Painters of Western North Texas

    Review Highlights - CertaPro Painters of Western North Texas

    I, for one, will be recommending Jeremy and Certapro to everyone.

    Mentioned in 11 reviews

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    CertaPro Painters of Western North Texas - painters - Updated May 2026

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