The driver got my car from point A to point B without issue, but the interaction itself left me feeling worse after an already stressful accident. He questioned my account of what happened and then joked that I must have "pretty bad luck or be a pretty bad driver." It felt unnecessary, presumptive, and unprofessional. I appreciated the tow, but not the commentary. As an Asian woman, the whole interaction felt weirdly stereotyped and very "good ol' boy vs. me," which made the comment land even worse. The tow was fine; the unnecessary judgment wasn't. read more

I don't even want to give them one star. Waited 3 hours on the side of the road in this Texas heat and they never showed up. They won't answer your call either. How are they still in business? If your roadside assistance assigns you this company or "Austin Dispatch Solutions" ask for another company! Don't waste your time. They will lie and say that they are on their way through the tow tracking site. They'll even say they arrived. ETA: Well, Ed, all searches lead to you! read more

Texas Dispatch Solutions - Roadside Assistance Near Me - Austin, Texas

Scheduled a tow between 7-8am, I get a text around 7:50 saying they'll be here in an hour. Any tow company that CANT supply a truck at 7am shouldn't be in business. Y'all lazy and inconsiderate. Allstate should cancel y'all contract with them. That's raggedy business, and the phone goes to a cell phone. Trash ahh company can't even get a landline to receive calls. This setup is more bootleg than DVDs once were. DO NOT USE THIS COMPANY, they're slow, don't answer calls, and probably will waste your time and never show. Well guess what Ed!!!! Stop making stupid assumptions and be here on time because guess what my guy, I had every intention for y'all to just drop it off there and I'd have them take care of the rest I just needed it there. Your reply was stupid and confirms how trash this company is. You made a decision without speaking to the customer! read more

Waited 2 1/2 hrs. Was told he was 25 mins away...45 mins later I cancelled and left my for car for the weekend. Will deal with it on Monday. This was the absolute worst experience with a tow service. I recommend never using this service. One star....because zero doesn't show read more

Company is a absolute joke. They will keep pushing your tow for easy close tows. They cancel you then put you back on schedule over and over. read more

Absolutely awful experience. My car stopped working and I needed a tow. Requested a rescue tow service through Allstate and I was linked to this company. Estimated time was 2 hours to be picked up. I waited 2 hours, and it finally said they'll be there in 20 minutes. More than 20 minutes passed and no one came. We called Allstate to see what was going on and they said another 20 minutes. We also tried calling this company 10 times and they did not answer once. We waited more than 20 minutes again and no one came. Called Allstate again and they said they lost contact with this company and Allstate apologized for this company's bad service and asked if we needed another tow. Would never recommend them, wasting everyone's time and has no regard for the customers they apparently serve, if they ever do. Rely to the owner: This is definitely the right business. Also, looking at your other reviews shows the business you created, not just my review. Learn how to talk with customers and communicate as it's a part of your supposed job. read more

Ordered through insurance, they were far away when they accepted the call, and took a while to arrive due to traffic. The pickup and dropoff was quick and easy though. No issues. Really friendly driver. read more

I had a blow out on 71 and Texas Dispatch Solutions were sent to the rescue. David picked up my car on a nice flat bed tow truck and delivered the car (and me) to Discount Tire to get the tire replaced. Clearly David had done a million tows just like this one as he knew exactly what he was doing and had my car on that flat bed safely in no time. David was super nice and we had a nice conversation on the way to Discount Tire. Having to be towed is rarely a fun experience because of the circumstances but David certainly helped lighten the load. read more

Do mot recommend this company. My auto insurance sent this company to me for roadside assistance. I called to confirm that they understood that the vehicle was "in a low clearance parking garage and completely dead. cannot put in neutral." Whomever answered was curt, insuring me "yes, that's what it says". The tow truck showed up and the driver was skeptical he could get in. I literally walked him thru the garage, all the way to my vehicle. He immediately tried to hook up a "jump battery" to it so he could put it in neutral. I said "no, I said it would not go in to neutral." Well, guess what? He was not prepared to tow my truck with all the information I gave them. The tow driver got mad and left me stranded in the parking garage! Good riddance. Cancel this vendor! Call A-Tex Towing 512-383-5900 you'll be treated w/ respect, and you cannot put a price on that! read more

I had Sherza come to get my car towed and he was absolutely incredible! I was planning on getting towed to a repair shop and already had anxiety not knowing what the issue was and leaving it up to a mechanic to charge me whatever they wanted to diagnose and repair. Sherza, who happens to be a terrific mechanic himself, was able to diagnose the issue. It still needed a repair but he was able to get my car started and showed me the exact problem. It saved so much anxiety knowing I could go in and tell the mechanic exactly what needed to be fixed. He likely saved me hundreds of dollars. Thank you! read more

My first time having car issues, so I was very frazzled today. I was connected to the driver and dispatch through my insurance- it was pretty okay, the estimated time was pretty accurate. I had to go to work immediately, and they worked very well around that! The driver communicated well, though I did recieve a call saying that my car had needed a jump start, from dispatch I assume. I was sure it didn't, but contacted the driver after and he confirmed there was no extra charge. The delivered it to our local auto shop, I appreciated their help a lot after such a rough morning. ​ read more

Unreliable, don't ever use their service . They kept me waiting for 4 hours by telling me another 30 mins they'd be here and never arrived

They were assigned my case and they never showed up or answered their phone. When they did I was sent another number and was told to send my location, they told me 20mins. 20 mins turn into 4 hours an still no one. read more

Took over 3 hours to get to me, driver took pictures of vehicle said he had wrong truck and left No ETA of when he'd be back and then I received a message that service had been canceled Worst service ever read more

My daughter was assigned this company through Progressive and initially told 60-90 minutes which she understood as it was 8:30am, however, after 90 minutes she called for an update and they told her they were on the way and would arrive in 20 minutes. They still did not show up so she called again and went straight to voicemail, however the VM was full. She called Progressive and they reached out to the company and let us know it would be another 20 minutes. At 1:30pm, I called Progressive to ask for an update and they tried 3 times to call the company. When they got no answer, they cancelled the service and called Storm Towing, they were there in 20 minutes. Save some time and just call Storm, they wont leave your daughter sitting alone on the side of the road for 5 1/2 hours. Almost every 1 star review is from an Insurance Roadside assistance customer. I understand not wanting to take jobs assigned by an insurance company, but just say that when the customer calls and stop wasting everyone's time telling them you'll be there in 20 minutes. read more

Popped a tired on I35 with my six year old son and year old daughter in tow (along with two dogs). Requested help via Ford Assistance and then caught a Lyft home. After an hour and a half I accidentally fell asleep, the dispatcher from Texas Dispatch Services tried to get a hold of me to no avail. I woke up a half hour later and when I contacted them I was a little grumpy. They were so nice and explained they were the second company dispatched. They'd already had to move on because Ford hadn't sent the location. But then they immediately sent someone to go get my car. I was so worried that it had been impounded. Thank you so much! You've helped a mama not have a morning panic attack lol! And also calmed me down. read more

Texas Dispatch Solutions - Popped tire - Roadside Assistance Near Me - Austin, Texas

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This place is a joke! 1 is being too generous. If I could give zero stars, I would. Waited 3 hours for them to be a no show. Called 1.5 hours in, they said they were 10 mins away. 2 .5 hours in they said they were in the parking lot. After that they never answered. Stay clear unless you're extremely desperate! read more

So I'm assuming this company is an insurance fraud playground. I was assigned this company by my insurance and they said they would be here at 12:30. I was waiting, no one. Then i got a completed tow message, followed by a text from I'm guessing was the driver saying they are on the way. I waited over an hour outside near my vehicle and no one showed up. I called the number that texted me, didn't ring. I called the company number provided by my insurance, no answer. I looked at the reviews and it seems to be similar circumstances for other individuals. This company is trash and any time you see their name run away! read more

Overpromise on time and they ended up being almost 2 hours late. I will also let my insurance company know.

Waited for 6 hours and tow truck never came. Glad I wasn't stuck on the side of the road somewhere. And it Is impossible to get a human on the phone. Absolutely unacceptable. read more

I went threw my insurance for a tow truck. Was told they would be to my house between 530 and 6. From 6 to 745 I called and it went to voice mail. When someone finally did call me they were rude aggressive and argumentative. Demanding my information. They ended up hanging up without resolving anything. Do not recommend this company. read more

Wow! What a relief. Thank you Texas Dispatch Solutions. Our car broke down so I called my insurance company for roadside assistance. Texas Dispatch Solutions arrived on time. The driver was clearly experienced in what he was doing and knew how to load and unload the car without scraping the front bumper. Prompt and professional. I highly recommend them. read more

Zero stars. My insurance company connected me with this company, they said they would be there within 90 minutes. Never showed up. Never answered their phone. Worthless. read more

Requested a tow service through progressive. Was told directly through the tow company 30 more minutes after sitting there for 2 hours. Fast forward almost 6 hours later and they finally pull in after endless calls with progressive and virtually no contact with the towing company. Extremely frustrating experience. read more

Like many others here I was connected with TDS via my insurance's roadside assistance. After waiting five hours, with repeated assurances that they were on their way and would be there in 30 minutes, I had to cancel. Later I tried again (my car was still dead) and again was connected to TDS. This time it took three hours for them to arrive. I will say that when they did finally show up they were helpful, but the overall experience was unacceptable. read more

Very professional driver and friendly I am really satisfied with the quick dispatch and the price. read more

Driver showed up 4 hours late, argued with me and was hard to understand. Terrible service. He drove away and did not help me.

Zad picked up my classic car today and it was by far the best towing experience I've had. His communication was great and his knowledge of how to best tow a vehicle of this size and age was beyond impressive. He took time to explain everything he was doing and the reasoning behind it. He took such great care in getting my beloved car up on the truck and secured tightly. If you need a specialty vehicle towed, or any car for that matter, definitely give Texas Dispatch Solutions a call! read more

Texas Dispatch Solutions - Roadside Assistance Near Me - Austin, Texas

if I could select zero stars I would! absolutely terrible service! I called over 20 times (no exaggeratio) because I was trying to contact the rescuer to tell them the directions on how to get to me because my phone was losing batter and never got an answer. after calling my warranty company they were able to connect me to the rescuer marc or Marco someth like that. when I got on the phone with him he told me he would be there in 20 (after I've already waited over 3 hours) and he never showed up and never called back when he knew he had my number and I didnt have his read more

poorest service . Gave ETA 5 mins and came in 50 mins.... TOOO BAD OWNER DO't know how to talk also

Texas Dispatch Solutions was dispatched through my insurance company roadside assistance. After waiting 2.5 hours, the driver called to say he was dropping off one car and would be headed my way. The driver finally showed up another 1.5 hours later...almost 5 hours after requesting the tow. Phone calls were sent directly to voicemail and my insurance company was not able to reach anyone to get information. I understand wait times, but this was beyond unacceptable. Once the driver arrived he took 30 minutes to hook the car up to tow, barely making it to the repair facility before they closed. read more

Haven't left a yelp review in years and felt obligated to redownload the app. Would leave zero stars if I could. Answered my initial call 3.5 hours ago confirming it would be a flatbed truck so I know they were assigned this job from the beginning. They knew my car model, and therefore that the address was correct. I was told 75 minutes, then they just kept adding 20 mins until 3.5 hours passed and Costco is no longer open. Thank god I'm not stuck on the side of the road. Called numerous times with no answer, I even got a text message from an iMessage number telling me a driver was on the way. Another hour passed. I texted the number back, called it, got no response. My insurance company called them and again they confirmed a driver would be here in 15 minutes. That was not the case. As you can see by the responses to numerous other reviews by people experiencing the same thing, this is not a company you want to do business with. If you, like me, got to the yelp page after waiting for so long with no response, just call your insurance company and ask for a reassignment. It is not worth it to deal with this company, I'm not really even sure how they are still in business. read more

First said they would come in 90 to 120 minutes. After that timeframe, updated arrival to another 90 minutes. Insurance provider called to check on ETA and Texas Dispatch was rude and hung up on my insurance provider. read more

Like others, this company was contracted through my roadside assistance and they did not show up. Like others reviewers here, Texas Dispatch Solutions provide an ETA through the Roadside Assistance app, and an hour later they still did not show up. Reached out to the company directly and the owner (Ed) hung up on me without answering questions about updated ETA. Follow up phone calls were all sent straight to voicemail. Then after looking up other reviews, I asked my roadside assistance to not send Texas Dispatch Solutions, and find another provider. read more

What could improve? The accuracy of saying they're going to pick you up! The customer service over the phone. They are super rude and when you call them out they hang up and block your phone number, meanwhile I am stuck on the side of the road with my 2 year old and 1 year old. I requested roadside assistance tow at 12:15 and it's 5 pm now and ultimately ended up canceling because I got blocked when I asked what was going on with my tow. Rude jerks and don't deserve anyone's business. read more

5/20/25 I called to get a confirmation because my insurance said this company would send a confirmation email/text. I received neither so I sent a text-no response, so called twice and by the second call, I was met with a very rude man who wouldn't let me talk and cut me off. All I wanted was to confirm that they got the dispatch. I was suppose to ride along but decided against it being a woman and him being very rude. Called my insurance to get the call re- dispatched to another company. read more

I called and they forwarded my calls I have 3 kids in the car waiting for an hour very rude do not recommend!

These guys were amazing. Abdul went beyond the call of duty and way past his working hours to make sure that my car was picked up and delivered properly, and that I was okay before he shut it down for the day at 3:00 a.m. I found Texas Dispatch Solutions and their driver, Abdul, to be very professional and caring. It was a great experience for me. Thank you guys! read more

This company is ran by a clown. Whoever is on the dispatch line will get aggressive if you try to communicate. Hire someone who can speak with courtesy. 3 hours and no communication from this company. I can not comment on the service or value this company provides because the driver never showed up. If the driver or dispatcher is in a good mood you might get 5 star service or you probably have to be friends or family in order to get that so the company gets a great review. Unfortunately I don't know these people so here's my honest opinion, if your insurance company assigns you this company just cancel the rescue and request a different tow truck service. Edit: I'm upset because it feels like whoever is responsible is running on their own time. What happened to punctuality and communication. Everyone seems to be running on their own time is all. I scheduled an appointment as well as set an alarm to be prepared for today but that doesn't matter now. I'm going to continue with my day and not let this experience affect me because at the end of the day the customer is always right, right? I hope you can sort this out as a business owner. Thank you for reaching out though, it shows that you care and are willing to improve. Have a good one. read more

Great communication and knowledgeable driver for EV vehicles especially. Follow up after drop off was very detailed. Would highly recommend read more