I have been to Aveda for services several times so it's a shame that I'm having to write this…read morereview to get any type of recognition. I booked an appointment for a scalp treatment and massage on 2/13/24 for the appointment to be on 2/23/24. I live in Livonia, a 30 minute drive both ways.
I get to my appointment and I'm sitting in the chair waiting for my appointment to start when the worker comes up to me and says "I'm sorry, we have a worker on disability and cannot perform your massage" I'm sorry what? I'm literally sitting here waiting for it right now, I just drove 30 minutes, you couldn't have canceled before?! She says there's a different treatment I can get, it's a "stress relieving facial" and I'm thinking okay, for my inconvenience, it's on the house? Wrong. It's 20% off that's the best she can do. I ask, what about me driving 30 minutes to get here, paying for downtown parking, and your mistake for not canceling me, what do I get in compensation for ruining my Friday night? I get 20% off my next service and the manager will call the next day to hopefully make it better.
Well, 2 days have gone by and no call from the manager. 20% is the best that you can do? How about paying me for the $15 in gas, $3 in parking, and another $10 for the inconvenience. Obviously joking, but 20% is ridiculous! What? Do you think $5 off my next service so this can happen again?! I've come here at least half a dozen times and this is the most unprofessional I've ever seen! You had 10 days to figure this out! You didn't even have the audacity to cancel the day of, better yet when I'm there! And then a manager doesn't even call to make this right?! Unless this is straighten out I will never come here again.
DON'T COME HERE UNLESS YOU WANT TO GET CANCELLED WHILE YOU'RE IN THE SALON!
20% off what a JOKE