Worst nail salon experience I've had in years. I've been on the hunt for a new nail salon since my previous ride-or-die nail tech moved out of state. This is now my 4th visit and you couldn't pay me to go back. A real shame considering it's within walking distance of my gym
Now onto the events that transpired:
Visit 1: I called to see if I could get an appointment for same day and asked how much for a fill and nail art. Was told $35 for the fill, variable for the nail art. The receptionist Bethany was kind and easy to work with. However, the technician was very gruff and drilling way too hard on my thin nails. He was extremely short with me, saying phrases like "give me your hand now"
I diffused with a joke "normally one ASKS a lady for their hand" to ease the tension, but my entire body recoiled when he said that as I imagine most people, women especially, would when being demanded in that manner. He also used a colored acrylic powder I absolutely did not authorize or ask for in any way shape or form. The receptionist did honor the price I was quoted on the phone however. Then after the fill, which took far longer than normal, he tells me he doesn't have time for nail art and I have to come back another day. Apparently I should've described in great detail the design so the proper time could be slotted. Ooookay. I let it roll off me, book another spot for the next day with Sally, not terribly upset just mildly inconvenienced. Whatever, I think, it gives me an excuse to have another pleasant 15 minute walk from my gym on a nice day.
Visit 2: Smooth, pleasant, Sally is very easy to work with. No complaints here, I'm very happy with the design.
3 days after this visit, 4 days since the fill, I have a nail lift from the first visits poorly done fill. I call to get the nail fixed. After they close for the evening two more of my nails start lifting however they're already closed at the point and I have the first appointment of the day so there is no opportunity to update them. When rebooking my appointment, I specifically ask if they will have time to fix my nail art as well as I had nail art on the 3 nails that lifted.
Visit 3: I arrive 10 minutes late, entirely my fault but had given them a heads up. Luckily the salon is empty. The nail tech fixes my 3 nails. As she's getting close to done she tells me "I don't have time to do your nail art today so you'll have to come back another day." There was no attempt to find any alternate solutions that would work for me
Yall, this is now the second time IN LESS THAN A WEEK that I've had to "return for nail art." I'm honestly so entirely flabbergasted at this point they're honestly willing to inconvenience me to the level of needing FOUR separate appointments to get ONE set of nails that I requested. This is such a first world problem of course, but I was so actually deeply upset that my time was of no value to them, I absolutely won't be returning. Four visits in one week is incredibly unrealistic and unreasonable to stick customers with. I never rebooked to redo my nail art so I'll be wearing this until I go get a fill at another salon. Paid $80 before tip for all of this.
Oh and cherry on top was years and years ago I visited once and was charged $110 for a full set with plain black gel, no nail art. Over 2x of what any other salons were charging at the time. That turned me off for years but gave them another shot and absolutely regretted
Here are the current state of my nails after 3 separate visits :) cute but unfinished and absolutely not worth the headache and stress by a mile read more