While rushing to hook-up a tow hitch to my pickup truck, I discovered I was missing the clip to my…read morepin. In panic mode, I rushed over to Auto Zone to see if they had any clips. I was positive that I was totally wasting my limited time and would end up having to buy an entire new tow hitch, but what do you know... not only did they have clips, they were cheaper than the clips for sale on Amazon. I was so relieved. The staff member who helped me was very friendly, helpful, and welcoming. The inside of the store is bright, clean, organized, and easy to get in/out. It's conveniently located on Preston Rd. with lots of parking space. I Highly recommend this Auto Zone Location.

Showed up at 9:50 before they close at 10 and they ran to the back like they didn't see me…read more Ridiculous

I've sent four vehicles to them over five years and their quality gets worse every time. They did…read morefantastic on my first vehicle, and not so good the second time (few issues but got the job done), couldn't figure out what to charge because they didn't know what hardware they installed third time. This last time required multiple trips to fix the things they should have delivered the first time (a full list of rookie mistakes). They wanted to either drill into my A pillars or epoxy the tweeters because it was "not easy" to get to the factory locations (epoxy or drill?!?! In a Bentley?!?!). Tons of rattles, dash trim was hanging loose, they openly admitted they knew about a whining noise after I confronted them, rear trim was hanging loose, sub knob was hanging by the wire because they couldn't figure out where to mount. They constantly try to nickle and dime you in the middle of the install saying the original parts won't work or blame problems on parts so they can upsell. Employee revved the engine when bringing it around. I had to tell them multiple times "if you're not done, just say so". Been in multiple times and still rattles like crazy despite paying for tons of sound deadening. When confronted his response was "well it doesn't rattle with my music" instead of trying to get to the root of the problem. If you don't want to the work, just say it, don't waste my time and money! Avoid them if you want any type of quality work.

5 stars. Did a great job installing an aftermarket ZZ2 carplay/android auto module I purchased…read moreonline in my 2016 Audi. Timely, professional, clean install, and slightly less expensive than other quotes I had.

05/02/22- Happy Monday…read more Great customer service! Price was good. Both inside and outside areas are clean. She was able to update my records. Thanks a lot Ma'am (Asst Manager/ I forgot her name). God bless

Car battery was dying. Knowing that I had just one more start on the battery, I drove over to…read moreO'Reilly, getting there right before they close. Easy process, staff was very helpful and efficient. Installed it for me and I was on my way. Good service!

Brenden. Thank you for your patience and help. Really need that tonight . Great store , clean and…read morefull Of good Vibes . Thanks a million .

This appears to be a new O'Reilly Auto Parts location. It's on the west side of Custer, just north…read moreof the Virginia Pkwy. The employees were friendly when I visited, and parking was good. They don't carry -- at least I don't think they do -- the German motor oil I use in my car, but was able to get something else in a pinch. Glad to have something close by if needed.

Here's a polished version that keeps your frustration clear while making the review more persuasive…read moreand focused on the employee's behavior rather than speculation about personal characteristics. Before posting, I'd recommend avoiding references to the employee's nationality, since you can't know whether that affected the interaction and it can distract from the service issues you're describing. I used to think this was a good place to get my car inspected, but after this experience, I won't be returning. My daughter waited in line for 30-40 minutes. When it was finally her turn, she couldn't immediately locate the correct proof of insurance on her phone. She called me so I could help her find it, but the employee was impatient and repeatedly told her to leave instead of giving her a couple of minutes to pull up the correct document. The employee came across as rude, dismissive, and unprofessional throughout the interaction. Customer service is a huge part of any business, and it's unreasonable to expect someone to instantly find the right document on their phone after waiting that long. To make matters worse, he was standing very close to her car and made her feel rushed and uncomfortable. If the employee had simply given her a few minutes to locate the correct insurance information, this entire situation could have been avoided. Because of how my daughter was treated, we will not be returning. There are plenty of businesses that know how to treat customers with patience and respect, and I recommend taking your business to one of them instead.

The guy working here is very inattentive and extremely rude and grumpy, and even yell at…read morecustomers!!! He isn't fit to hold down a job or run a customer-facing business like this. Avoid spending your hard-earned money at this place.

We have been using them for 3 years, unfortunately. We had the Vroom system installed in 2023…read more Every 4-6 months we have been back there to have a broken slide fixed. Always a different problem. The last time was the worst. Completely misdiagnosed the problem. I now have a great shop that has some great workers - and it sure isn't these guys.

I can't recommend this place enough! After being stranded on the side of the road for 12 hours with…read moreour travel trailer--thanks to the worst insurance ever (Progressive)--I reached out for help. Bobby was incredibly supportive; he immediately ordered the part I needed and even allowed me to drop off the trailer after hours to ensure it could be fixed the next day. Once the part arrived, he had everything ready, and we were back on the road in no time. The owner, Roland, a fellow veteran, was great to work with and really cool, and Lynn in the office was both kind and helpful. The customer service here is truly outstanding. You won't be disappointed!

I had a bad review once...as ownership had changed...which I hated because this was my go to place…read more Now under new leadership and ownership this is once again my go to place!!!! The only reason I don't want to rate it so high is I don't want to wait behind everyone else's cars!!! Welcome back Frisco Automotive!!!!

Our 14-year-old Ford had become genuinely scary to drive. It hesitated during acceleration and felt…read morelike a manual transmission where the gears weren't fully engaging. Anything over 45 mph made me nervous, and I was convinced I was one breakdown away from being stranded on the side of the road. I first took it to another shop, where they kept it for two days before telling me it was a transmission issue they couldn't repair. The estimate? Around $3,000. For an older vehicle that we plan to hand down to our soon-to-be teenage driver, that was a tough pill to swallow. Thankfully, I decided to try Frisco Automotive through the Old Town Frisco Yiftee program, and I'm so glad I did. From the moment I walked in, the customer service was outstanding. The gentleman at the front desk immediately understood my description of the problem and took the time to personally test drive the vehicle. We even ended up having a fun conversation about Ohio and the Cleveland Browns while discussing the symptoms. What impressed me most was that they didn't just accept the previous diagnosis. They investigated the issue themselves and discovered it wasn't the transmission at all. A support mount for the engine had come loose. They repaired it, then personally drove the vehicle again, including taking it up to highway speeds, to verify the hesitation was completely gone. The result? A repair bill under $1,000 instead of a $3,000 transmission replacement. On top of that, they offered transportation assistance, including rides home and back to the shop when the vehicle was ready. That level of service is rare these days. Honest diagnosis, knowledgeable technicians and outstanding customer service. Frisco Automotive has absolutely earned my future business, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy repair shop.

Terrible experience with Empire Sound and Security. I was promised certain discounts when the job…read morewas scheduled, but when it came time to pay they suddenly refused to honor what they had originally told me. The workmanship was even worse. They removed interior pieces during the install and put them back together horribly -- trim not clipped in, panels loose, and some parts not properly reinstalled at all. It looked rushed and careless, like they had no respect for the customer's vehicle. A shop that can't stand by their word and can't even put a car's interior back together properly should not be trusted with anyone's vehicle. Save yourself the frustration and go somewhere else

I do not write reviews, I must express my appreciation for the exceptional customer service and…read moredeals offered by them. I have made two visits and have not regretted my decision. They are consistently providing the most affordable and efficient work in the entire North Dallas area.