I'm always skeptical of car rental companies but Enterprise has been very accomodating. You pay a…read morebit of a premium for the cars but, in my opinion, they're well worth it to avoid the hastle. I dinged them one star since they weren't flexible on pricing when it came to continuing our loaner by a couple days. The rate through our insurance company was about 1/5th the price of the non-insurance rate, so when our time ended, we had to change plans to get the car back ASAP.

Everyone at this Enterprise was extremely nice and helpful -- especially Jason. Also, for such a…read moresmall location in Boston, I was impressed that they had a Jeep Rubicon for me!

I'm back to renting frequently from this location again. While the staff has changed since my…read moreoriginal review, the customer service continues to be awesome. As with many car rental places in Boston, they are sometimes super busy, but I've never had to wait more than 10 minutes to get on the road. Extra props to the current team for keeping something I completely forgot in the car (and subsequently forgot to pick up after finding out) until my next rental.

Nightmare. Booked a car over a month ahead for our New England road trip, starting in Boston and…read moreending in Portland, ME. We showed up to the Cambridge location the day of our reservation only to be told they did not have a car for us at all and there was only 1 car available within 1 hour of the city. They refused to provide transport to that location so we had to pay for an uber. Enterprise thinking it can treat customers this way - shrugging its shoulders and saying too bad, we just don't have a car for you at the location you booked in advance - is absurd. Complete mismanagement. You know how many cars you have reservations for then you do not have any cars available. 0 stars for this location. Do not use. Thankfully, the second Enterprise location in Waltham was accommodating and had more than 1 available car, so we ended up in something we were more comfortable driving (small SUV rather than a large pickup (the large pickup was allegedly the only car available according to Cambridge)).

This was the most efficient car rental agency I have ever done business with. I rent cars often for…read morework, and the agency near my home always takes longer than expected, the billing is off, and the whole process usually takes at least a half hour. My family was in town for vacation and shopping around for the best car price. The staff were super helpful on the phone, giving us various scenarios about what would be cheapest. When we picked up the car, we were out in 10 minutes. The staff was nice and super helpful. The only reason I gave 4 stars instead of 5 was because the voltage thing that the GPS Usually needs to run did not work, therefore we could not use a GPS and had to rely on data use from our phones. The staff are great and i would rent here again. It's located in the prudential shopping mall in the corridor on the way to the Sheraton hotel

Always happy to recommend Enterprise Rent-A-Car on Melnea Cass Boulevard in Boston. The service…read morewas unbelievably professional, courteous and helpful in every respect. I rent cars from this location fairly frequently and I want to offer my highest endorsement.

AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.

ALERT ALERT, STAY AWAY from this location, this is the worst AVIS location in the US. Horrible…read moreexperience, they just left me stranded, and provided me with a vehicle that was illegal. Avoid this location like the plague. Had to issue one star because zero was not possible.

HIDDEN FEE #1: When I asked about the $29 "fuel surcharge" on the printed receipt, the agent…read moremumbled something about it being satellite-triggered?! HIDDEN FEE #2: $7 "convenience charge" for $3.55 in tolls. AND although I reserved an electric car about 2 months in advance, the only car they had was a gas SUV. 100% dissatisfied and will not be back.

Steve was amazing! we wanted to change our pick up location and he sorted everything. he was…read moreefficient polite and professional. thank you Steve - you made our holiday that bit easier!

Absolutely atrocious business. Truly the worst customer service experience I have ever suffered…read more I rented a vehicle and returned it within the required time frame, and in spite of that they leveled a late fee for the rental that was more than twice the rate I had agreed to. This was the result of faulty information given to me by a customer service representative over the phone, whose information apparently was contrary to their policy. In spite of the fact that I was in compliance with what I was told, they are refusing to refund any of the money. This company is the snakiest and most disgusting company I have ever given my money to. In addition to this, when we were renting the car, the woman working at the counter shouted at a group of customers who were having a quiet conversation. I BEG you not to go to Avis. They are truly appalling.

I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road…read moretrip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up. Long story short, do not rent from this company.

Unfortunately it's not possible to give zero stars. The car we got had stained upholstery but…read moreworked fine. We agreed to return it to the same location in Harvard Square. "DO NOT," the agent warned us, "under any circumstances use the automatic PlatePass to pay tolls." This caused some consternation when we had to go through a toll that was automated. We figured Thrifty would bill us the amount, about $2. A few days later when we went to return the car before going to the airport, a handwritten sign on cardboard informed us that the Harvard Square location was closed (in the middle of a Tuesday) and we would have to go to downtown Boston to return the car. Never mind that we needed to catch a flight. We tried for a while to get in touch with Thrifty central, which proved impossible. Finally we gave up and drove to Boston, dropping the car off with a surly rental person there. The icing on the cake? Getting a $10 bill from Thrifty for going through a toll pass and not using the automatic PlatePass. Never again, Thrifty. Never again.

UPDATE: If I could give them more than 5 stars I would!…read more I rented a car from the on 12/9 that I didn't particularly like so I asked if I could stop by after work and exchange it. It would be a mad dash from Natick to Cambridge but I was pretty sure I could get there a few minutes before they closed. Instead, they drove my new car to me at work and took the one I had originally rented! Amazing! Thanks guys! You rock! We always rent from these guys when we need a car. They're friendly, professional, and help

I was in an auto accident and the person who hit me insurance covered this rental. The person who…read moreinitialy assisted me was able to set me up with a car without authorization but rushed the process. Not only did he give me a vechicle that wasn't equivlant to my sedan, the car had no winshield wiper fluid, air in tires low, muffler fluid maybe leaking since it sound like a go-kart and smelled like masked marijuana. I pointed out the markings when we went over the car together and he kept brushing it off saying not to worry about it because it was preexisting. He rushed to get me out of there and sent the invoice to the wrong email. When I tried to fix it, and asked for a business card he said he didn't have one but gave me a number to call. It wasn't a direct office line and I ended up waiting on hold for 20 minutues until I was actually able to speak with someone in the office to get it corrected. The entire process took longer than expected (he had the incorrect information and was confusing me with another customer. I had to tell him to double check) and I was running out of time and had get back to work. I had a better experience when I returned the vechile and voiced my concerns. Expecially, when she noticed the small dents on the hood and I told her that I reported this to the agent who set me up with the car and he told me not to worry about it. She reassured me that I wouldn't get charged. When I asked for a printed receipt, they had issues with their printer but she made sure my email was actually correct and it was sent immedately which I appreciated. She also apologized multiple times (event though it wasn't her fault) and offered me a 1 day of free rental and tank of gas. I highly doubt I will be coming back but I appreciate the gesture. She's the reason this reivew did not have one star.

This is a decent place for rentals. I really like their selection of cars, they seem to always have…read morethe top-notch Ford Titanium line, whereas the Boston Logan Airport only has Ford base models. My only issue with Budget is that their website sucks and sometimes you don't get a rental if they've overbooked. The guys here are as accommodating as they can be, and they've removed some fees from my rental, after realizing there was a miscommunication.

NO STARS... Never EVER again. Three weeks is how long it's taken me to write this following the…read moreabsolute worst (non)rental experience in my life. My vehicle was changed by Budget the night before my cross country trip (reserved 6 weeks prior). I was told vis email to use a different vehicle, which did not suit my purposes. When I called to ask for additional assistance I was YELLED at by someone identified later as a regional manager.'. After yelling at me he hung up on me. I called back and spoke to a pleasant woman who offered to try to find a vehicle for the following day. Less than one minute after speaking with that person, same awful guy called me back to yell at me again.. tell me that he's cancelling all of my reservation history, and hung up on me again! I'm still in shock over being cut off, told my reservation was being cancelled and 'do not call Budget back again today.'. No worries, I won't ever call Budget back. I'll walk first. Three cheers for Enterprise. They took care of us like pros... same day.

I highly recommend renting a car from Cesar! If you just need a reliable, clean car to drive for a…read morewhile, you can't beat Bargain. Cesar rents his cars for a fraction of the price of places like Enterprise. The cars are older, have a few dings but they are reliable cars. i rented last year from him for 6 weeks last year and 6 weeks this year after having some car issues. Cesar is just the nicest man and will work with you. He has various locations to pick up and return cars in the Merrimack Valley. You can pick up in one location and leave it at another location. Cesar has been so good to me. I can't even begin to tell you how kind this man has been to me. Lisa Doran

Great to work with. Owner and staff very nice. SUV was clean and well maintained. Will definitely…read more rent from them again