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Enterprise Rent-A-Car

3.8 (71 reviews)
Closed 8:00 am - 1:00 pm

Enterprise Rent-A-Car Photos

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3 years ago

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8 years ago

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8 years ago

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7 years ago

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6 years ago

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15 years ago

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14 years ago

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16 years ago

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14 years ago

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11 years ago

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10 years ago

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16 years ago

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11 years ago

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12 years ago

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8 years ago

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7 years ago

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14 years ago

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18 years ago

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5 years ago

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10 years ago

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6 years ago

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5 years ago

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10 years ago

Louis is the only reason this place gets a 1 star. Was over charged and ripped off by this company. Such a shame.

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Enterprise R.

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9 years ago

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10 years ago

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12 years ago

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12 years ago

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12 years ago

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11 years ago

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15 years ago

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16 years ago

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10 years ago

I rent a car for 1 day to ptown. Its easy to get to and the person who helped me is very nice.

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11 years ago

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12 years ago

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11 years ago

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9 years ago

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9 years ago

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12 years ago

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11 years ago

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10 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

This location is really convenient: open on Sundays, and easily accessible by elevator from the Prudential.

Mentioned in 4 reviews

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Hertz Rent A Car

Hertz Rent A Car

2.5(121 reviews)
0.8 miBack Bay

Extremely Disappointing Experience - Reservation Meant Nothing. We reserved and prepaid for a…read morerental car at the Hertz Boston Park Plaza / Back Bay location, expecting a simple pickup. When we arrived, we were told there were no cars available. What was most frustrating was the complete lack of help from the staff and the store manager. When we asked to speak with the manager, he simply blamed Hertz corporate for allowing overbooking and said this has been happening since summer 2025. Instead of helping us resolve the situation, he told us we had to call Hertz ourselves to either change the reservation to the airport location or cancel for a refund. While we were on the phone with Hertz customer service, the manager who is in the attached photo, explicitly told the agent he was refusing to honor our reservation because he wanted to hold the remaining cars for the next day's reservations. This was shocking. To make matters worse, while we were still waiting there trying to fix the problem, another couple walked in with a reservation from a different location that had closed early (3 PM), and they were given a car immediately. So apparently: Our prepaid reservation meant nothing. The manager refused to release available vehicles. Cars were selectively given to other customers. This felt like unfair and selective service and an abuse of authority. In the end, we left with no car, wasted over two hours, and would have had to travel to the airport location and pay additional Uber costs just to get a vehicle. A reservation should mean something. If Hertz cannot honor prepaid bookings, customers should be told before arriving. This experience was extremely frustrating and disappointing. I would avoid this location entirely.

I would give this location zero stars if I could. I paid for a Manager's Special - specifically NOT…read morethe EV one, and received an Tesla. Was told I'd have to wait until whenever the next car was returned (up to an hour). It was NOT fully charged when I received it, and added almost 2 hours to a 3 hour drive to have to charge it (each way, so added about 4 hours). I was told I could drop off within 10% of battery that I received it at, I did, the receipt states it. and was still charged $8. It's almost impossible to return at the exact battery %. The steering wheel was ripped and car not fully clean on the inside. Nobody offered to show me how to drive a Tesla. I have done after-hours drop off at this location in the past two months, was told I could do it again, and pulled up at night and the gate was closed and I could not get in. I had to pay $50 to park the car overnight and add returning it to my schedule the next morning. The woman the next day was the meanest customer service representative and had no sympathy and would not do anything about it. Never renting from this location again.

Photos
Hertz Rent A Car
Hertz Rent A Car - Hertz Manager refused to assist or honor our reservation.

Hertz Manager refused to assist or honor our reservation.

Hertz Rent A Car - Waiting for a return. No car available for my reservation

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Waiting for a return. No car available for my reservation

Enterprise Rent-A-Car - carrental - Updated May 2026

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