Our first SIXT rental started reasonably well but ended with a serious after-hours return failure at Boston Logan. At pickup, the app only showed a small Subaru hatchback despite our SUV reservation, but the counter representative was helpful and got our family into a Volvo XC40. The real problem came at about 4:30 a.m. when we returned the vehicle. The SIXT return entrance was blocked, an alarm was sounding, and there was no SIXT staff available. I called customer service, and after they were unable to reach the branch, I was told to leave the vehicle on a public street with the keys inside, take a photo, and walk away. We refused to do that. My wife ultimately found Hertz employees inside the garage who helped us figure out a safer place to leave the car. The entire situation took more than 45 minutes and we barely made our flight despite building in extra time. Other SIXT customers were arriving and dealing with the same issue. To SIXT's credit, Senior Branch Manager Jazz Hernandez later gave us an excellent response, acknowledged the failure, and escalated it internally. Unfortunately, SIXT then followed that with a $10 "goodwill" voucher, which felt almost comically out of proportion to what happened. After I pushed back, they increased it to $100. We were also billed $31.98 in administrative fees on just $5.95 in tolls. After another round of emails, SIXT eventually refunded those fees. So the final outcome was better than the initial experience, and some employees handled things well. But the lack of after-hours support, the instruction to abandon a vehicle with the keys inside, and the amount of effort required to get basic issues corrected made the overall experience far more stressful than it should have been. read more

Not impressed and will not be using them again (I was a repeat customer before this rental). Vehicle had road rash on the front left wheel when I picked it up. I took a video and the damage is visible on the video (but the video is not as clear as a still photo). I have asked repeatedly for them to check their photos/videos from the 3D scan they took prior to me leaving but they have not responded or addressed my request at all, and have only asked for my video, which I provided. Just repeated generic emails asking for my insurance information (which I provided when I rented the car) without responding to my inquiry. Now that I have researched how aggressive/lopsided their damage claim process is and the apparent lawsuits related to it, I will never use this company again and do not recommend it. read more

The service and products were great from the get-go. I enjoyed the car, and the price was exactly what was quoted--no last-minute extra charges or surprises. Booking the reservation online was a simple and convenient process. ​However, I am leaving a 2-star review due to the unprofessional and rude behavior I experienced when returning the vehicle. ​The gentleman working at the return area was incredibly impolite. When I pulled up, he gave no instructions and simply handed me the tablet. There was no clear signature box or line on the screen, so I was understandably confused. When I asked for clarification, he snapped, "Sign! For God's sake." ​Furthermore, I realized shortly after that I had left my sweater in the car. I went back to ask for permission to re-enter the vehicle, and he replied rudely, "It's open!" without even looking at me. It was a very unpleasant end to an otherwise good rental experience. I hope management addresses this behavior, as it significantly detracted from an otherwise smooth transaction. read more

SIXT Rent A Car - Car Rental Near Me - Boston, Massachusetts

I rented a car from SIXT last week. SIXT made it easy to do everything ahead of time. Then, when I arrived, I just had to walk to the car, where the keys were waiting for me inside. Their check in process made it easy! Boston definitely isn't the easiest place to rent a car but no issue with SIXT compared to other companies! read more

The car was great, but the location in the airport was really difficult to find; it isn't the same place as the other car rental counters. Caused me a lot of unnecessary stress. read more

I had a great experience. They upgraded me - but the car was too big for me. Ended up with a nice BMW X1. Moses was a gem. Return was painless. Would rent again. read more

I rented a BMW X7 today at about 5:30 pm and drove it from East Boston to Roslindale. Once parked, I attempted to back out of my driveway but the steering was inoperable. The dashboard displayed multiple warning signs. I rented this vehicle using my business account to transport a few colleagues to a training on the North Shore tomorrow. It is now 8:40 pm and I'm still waiting for tow truck details. On the bright side - I was told to Uber back to the airport locating for a replacement which would be reimbursed. The only issue, is that I have to wait for the original vehicle to arrive back and they close at 12. Unacceptable for SIXT to rent a vehicle that clearly already had significant issues. Very disappointed. read more

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UPDATE: From Customer service "Sep 5, 2026 This sounds incredibly frustrating, especially when you were just trying to find out if the laptop was still in the car. We're sorry you couldn't reach the local branch and didn't get replies after emailing, and that the lost-item process felt so complicated. We'll be reviewing how lost-item requests and follow-ups are handled so communication is faster and clearer. Please contact us directly so we can take another look at your request details. - Jan" Well, now I need to respond to the customer service comment added to my original post. (see above) They responded so quickly and want me to contact them directly, but there is no LOCAL number to call. If only that were possible when we first started contacting them. Can someone help with this? ORIGINAL: First, I wish I had read Yelp before even using Sixt. I am posting the review I sent to their email requesting a review from us. This review is based entirely on the customer service we received after returning our rental car. My son accidentally left his MacBook in the back pocket of the driver's seat. We realized it about 30 hours after returning the car. At that point, there was no way to contact the Boston Sixt location directly. All we wanted was for someone to check the vehicle to see if the laptop was still on the property or, if the car had been rented again, to contact the current renters. That was never an option. Instead, we had to call the 800 number and submit a lost-item request through a third party, Faundit. Their confirmation email specifically instructed us to contact Sixt Boston with any questions. I emailed the provided address at least three times and never received a response. We called the 800 number almost every other day for updates. Two weeks later, we finally received an email stating that they were unable to find the laptop and asking us to share our experience. If Sixt genuinely wanted to help customers, they would provide a way to contact the local branch directly and, most importantly, actually respond to customer emails. Yes, leaving the laptop in the car was my son's mistake. But the lack of communication and the way Sixt handled the situation were extremely disappointing. The customer service was frustrating, unresponsive, and unnecessarily complicated. I would not recommend Sixt based on this experience. read more

Positive: -Nice car but not what we reserved. Pick up line smoother than others we've experienced at Logan. Negatives: -During our approximately 4:30 a.m. return at Logan Airport, the SIXT return entrance was inaccessible, an alarm was sounding, and there was no SIXT representative available to assist us. When we called for help, the representative was unable to reach anyone at the branch and ultimately instructed us to leave the rental vehicle on the public street at Logan with the keys inside, take a photograph, and walk away. The instructions by Customer Service were irresponsible and unsafe. Had we followed those instructions without taking further initiative, the vehicle (and all other behind us!) could have been stolen, damaged, towed, cited, or subjected to airport fines and fees. Everyone unloading their luggage would have to walk on a public street to get into the garage. Multiple cars continued to arrive and were stuck behind us on a city street. After 45m of searching the entire car rental complex, my wife found a safer solution. After speaking with several employees from competing rental companies (since SIXT had no one there!), two Hertz employees graciously helped us determine where the vehicles could be left securely inside the garage. No one from SIXT ever arrived and the alarm blasted for 45m+ - entrance to the garage still closed. After sharing feedback with the branch manager, we were optimistic that resolution would be found. But the solution SIXT deemed appropriate was to offer a $10 credit for the unacceptable service, and then send an email charging a $35 "Administration Service Fee" for a toll usage. We will NEVER rent from this company again. First and last time. read more

Worst car company ever!! Do not rent from this company, even if they're the cheapest available. As somebody who travels 2/3 of the month and rents cars, they will get you every time. read more

I had a great experieence here - the rental car line was super short & it only took me a few minutes to go through the paperwork and pick up my car. Drop off was easy, they sent me a receipt right away. Would use them again! read more

Don't waste your time. I reserved a car online but when I got to the airport they immediately started a rental on a far more expensive BMW. I told them that that wasn't the car I reserved and the employee said she thought I would like to "drive in style". Finally got my car but after returning I still have not received my $200 deposit. Many calls later and also being hung up on, no deposit still. read more

I am extremely angry with Sixt and will never rent from them again. I advise anyone reading this to save yourself the energy and do the same. My disappointing story is not an isolated incident, as there are several other negative reviews with similar stories of customers being scammed with bills for pre-existing damages. I rented a car from Sixt at the Boston Airport last October that was already beat up, poorly maintained, and clearly overdue for service with maintenance lights on when it was handed to me. I reported the existing damage during my rental and was issued a claim number. There is a documented paper trail proving this. Months later, Sixt is now trying to charge me $1500 in repair fees and claiming I never reported the damage. That is completely false and feels like a blatant attempt to shift responsibility for pre-existing damage onto a new customer. Renting out damaged vehicles and then attempting to bill customers afterward is shady business practice. Shame on you, Sixt. If you rent from Sixt, document everything with photographs and be prepared to fight charges that should never be yours. I strongly recommend choosing a different rental company. read more

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DO NOT RENT FROM THIS COMPANY. Wow, I wish I had looked at the reviews before renting. I choose this company because I could use my American Airline points. After turning in the rental, I was charged $249.99 for a car wash. The car was only used for 150 miles and there was no dirt, bird dropping, sap, or any other anything on this vehicle inside or out. I challenged it on with my credit card company and they supported my dispute. Then I was sent an email from Sixt stating they were sending the disputed amount to a collection agency. DO NOT RENT FROM THIS COMPANY. read more

Unfair and scammers! I hate doing this-making bad reviews, but we are extremely frustrated! We rented the car for 5 days in Boston. We brought the car back in the same condition as we got. After 10 days we received an email stating that we damaged the car (front) and we own them $1300. When we picked up the car it was already little bit damaged in a different way (back) They found little scratch on the front and saying that we did it.. Which is totally wrong! You can see the photo for what they are asking money. And as I mentioned above after 10 days when we left the car. We looked up at Damage Appraisers and they were red flagged for being scammers!! PS location is in Boston at Logan International Airport read more

SIXT Rent A Car - Small scratch on the car that we have not done.. they are asking $1300 for that - Car Rental Near Me - Boston, Massachusetts

i'm not sure if they're trying to scam customers or what, but i cannot recommend them. My experience with Sixt started out great and ended up being one of the worst rental car experiences I've ever had. The pickup process was smooth, the vehicle was great, and I was impressed enough that I recommended Sixt to family and friends. Unfortunately, everything went downhill after I returned the car. First, I was charged more than the amount originally quoted. A manager eventually acknowledged the mistake, corrected the charges, and assured me that my $200 security hold would be released. Nearly two months later, I am still trying to get that $200 back. I've made multiple phone calls, sent emails, and spent hours following up. Every time I'm told the same thing: "The hold was released, just wait longer." Yet no one has been able to provide documentation or actually resolve the issue. As if that wasn't frustrating enough, about a month after I returned the vehicle, Sixt started contacting me claiming I had damaged the car. This was shocking because an employee completed a walk-through inspection with me when I returned it and noted no damage. After several more calls and a lot of wasted time, Sixt finally discovered that the damage occurred after my rental period and was caused by another customer. Being wrongly accused of vehicle damage weeks after a documented return inspection is unacceptable. Having a $200 hold remain unresolved for nearly two months despite repeated follow-ups is even worse. I rent cars frequently and have never experienced this level of disorganization, poor communication, and lack of follow-through from a rental company. What began as a great first impression turned into a frustrating and time-consuming ordeal. Until Sixt resolves the outstanding $200 and improves its post-rental customer service, I cannot recommend them. Run and i mean run away from this company. read more

Absolutely appalling service. The car was not ready hours after the original pickup time. The car was dirty. The car had 0 fuel in it. The receptionist was rude and dismissive. I was supposed to get a $50 reduction in fare for the inconvenience which we did not receive. Because it was so empty, I filled the tank and got no credit for returning the car extra fuel. Absolutely awful service. Overcharged. I intend to make formal complaints. read more

Absolutely appalling service. The car was not ready hours after the original pickup time. The car was dirty. The car had 0 fuel in it. The receptionist was rude and dismissive. I was supposed to get a $50 reduction in fare for the inconvenience which we did not receive. Because it was so empty, I filled the tank and got no credit for returning the car with fuel. Absolutely awful service. Overcharged. I intend to make formal complaints. read more

I would give 0 starts if i could. Nasty desk agent who didnt want to be bothered. spent most of the time texting on her phone. Tried to charge me double the deposit amount listed on my reservation and then said my credit card was no good. I got the credit card company on the line and they validated the amount was good and they showed no attempts to charge on it from sixt. She didnt care said the machine said it was bad. I had to go elsewhere and wound up paying double last minute. Save yourself the grief and go anywhere and that agent should be fired. read more

FRAUDULENT CHARGES. BEWARE. DO NOT RENT FROM THIS LOCATION OR COMPANY. THESE ARE REAL AND SERIOUS FRAUDULENT PRACTICES. Like the other reviews I wish I had read, I declined the insurance and was charged for it without my consent turning an $800 rental into a $2100 one. I could have rented from Budget for just a few dollars more without having to deal with this kind of fraud and deplorable customer service. It appears there may be enough instances of these fraudulent practices for a law firm to pursue a class-action lawsuit. read more

I forgot my backpack in a car I returned and have gone almost a week with no legitimate response, no manager contact and a bot email stating they can't locate my bag. I have pictures of it locked in the car when I returned it and have sent more emails and phone calls than I can count. I would not recommend using such a shady company that can't return a customer's belongings. read more

SIXT Rent A Car - My bag locked in the car after we turned in the keys only to realize we forgot it. - Car Rental Near Me - Boston, Massachusetts

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Terrible terrible terrible customer service rented a car for five days they charge me $3200. They said it was a mistake after calling five times I finally got a person to help resolve my issue a whole month and a half of interest on my credit card, I would not recommend them to anyone unless you own a bank read more

We had a horrible experience here. The attendant we got our car from was on something and could barely speak. The vehicle we got had a nasty odor of marijuana but we didn't have an opportunity to change the vehicle out. When we returned it we were told we would get a day taken off for the inconvenience but so far nothing has been done. I've called and asked when I will be reimbursed but there is no record of the manager requesting that we get a day taken off. It's cheap and you get what you pay for. read more

Great experience with Sixt! Sammy was fast, knowledgeable, and super helpful throughout the process. She got us in and out in just minutes while making sure we had everything we needed. Really appreciated the efficiency and great customer service! read more

While the service experience at Boston Logan Airport and the car itself were pleasant, the communications following the return of the rental car were nothing short of a mess. Upon returning the car, I received a "return receipt" identifying damage to the two right side tires. There was no damage to the car returned. The documentation was dated and stamped prior to the return of the vehicle and the images of the "damaged" car in the claims portal were a different model and color than the car I rented. A week later I received an email receipt for a 9-day rental under the same reservation number as my 2-day rental. And my credit card was charged for a 9-day rental. I sent an email outlining the events and received NO response. At this point I am left to believe this is fraudulent customer abuse. It is unfortunate that the business operations of Sixt do not support the car experience. Trust is everything, and my trust in Sixt has been broken. read more

this place fucking blowsssssss. how is it possible for a reservation to be made and then we get to pick up the car and they give up my car. and expect me to pay an additional two hundred and fifty fucking dollars to get the exact same car. wasted over an hour getting an even smaller car when we already paid and reserved prior to landing. read more

Honestly, I picked these guys because on kayak they showed the best price. Not a good price mind you but a few dollars better than the competition. But I really feel like I got hosed by them because it was super early in the morning. I was half awake and not paying close attention. But essentially I have insurance coverage through my credit card. But in addition to that, I got more coverage through kayak when I made the rental, but then when I was there in line, the gal behind the counter, convinced me that Boston is as "at fault state" which is a bit misleading. Long story short the insurance was more expensive than the car rental itself and by the time all said and done I paid well over $650 for about four days. I really feel hosed. read more

Extremely Disappointed - Unsafe Vehicle, Poor Service, No Resolution I've been a loyal Sixt customer for years, renting both internationally and in the US for my business and vacation travels. Unfortunately, my recent experience was unacceptable. After flying from Italy into JFK, I returned my BMW 7 Series rental in Italy and picked up a BMW X5 from Sixt JFK. While driving overnight to Boston, I noticed the X5 had extremely high mileage, was dirty, beat up, and had severe tire balance issues that caused the entire car to shake dangerously. I immediately reported the issue via the Sixt app and was told in writing to exchange the car at the nearest Sixt location. I drove to the Westin Hotel Sixt in Boston, where I overheard another customer complaining about a broken-down vehicle. When it was my turn, I was told there were no cars available, no upgrades, and they would not honor the exchange request. The manager, who came out with a dismissive attitude, refused to help--even after I showed him the official email instructing me to exchange the vehicle. Instead of helping, they took the car away entirely and left me stranded. I had to rent a taxi to another company just to continue my trip, making me late for critical business meetings and causing serious disruptions to my work. Even though I know Sixt is "too large to fail" and appears to have grown too comfortable in that position, that is no excuse for treating loyal customers this way or ignoring serious safety concerns. To make matters worse, I have yet to receive a single phone call from Sixt about the incident. The only communication I've received has been irrelevant and unhelpful email responses. This was not only poor customer service but a total disregard for my safety and business commitments. People with that kind of attitude should not be in management. I've trusted Sixt for years, but this experience has shaken my confidence in the company. Add to all this: I forgot an item in the vehicle, I drove back with the rental from another company and they were actually cleaning the vehicle to rent to another customer!!! -Attached is the official SIXT email instructing me to exchange the vehicle locally -- which the Boston Westin Hotel location refused to honor -- and a photo of the site manager who delivered that refusal. I share these so people can see the proof of SIXT's instructions and the person representing them at this location. read more

SIXT Rent A Car - Proof of Email from Sixt instructing me to take to nearest SIXT to exchange. - Car Rental Near Me - Boston, Massachusetts

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car had more scratches than they claimed when we picked it up, so took a detailed video. no new scratches when we returnEd but they are claiming there are (likely caused by their staff) and are trying to get money out of us. agent tried hard to sell insurance due to the "risk of scratches" which is now suspicious considering they did not disclose a vast majority of them when we picked the car up. Turns out they have a history of this and paid out a Class Action lawsuit over it 6 years ago read more

NOTICE a PATTERN of SIXT NOT returning their customers belonging! If you KEEP another persons belongings it IS STEALING or THEFT condoned by the management of SIXT! I accept that I left my new clothes purchased with tags still on and in original bag but NOT everyone's dishonesty and lack of follow-up even weeks later! Alex did not open doors, check both inside & outside as you usually do at my rental car drop-off. My clothes are in hands of one of your employees! Reported weeks ago no response from you. I no longer want to do any car rentals with you. Please refund my pre-paid reservation for July for full refund! I do not give my business to any company who cannot be trusted to return my belongings or management who thinks nothing of it and no one ever responds! read more

Horrid experience. Sixt emailed me to say I would get 20% off my next rental if I downloaded their app. I did so and no coupon showed up, either in email or on the app. I tried multiple times to use the app and get the discount. No luck. I called their customer service. Was told they could not help on the phone and I needed to email. So I did so. Several days and multiple emails later, they refused to fix the problem and honor the promised discount. They told me 'not their problem' and could only be done through the app. I told them the app wasn't providing the promised discount and they didn't care. Refused to put me in contact with a supervisor to fix the issue. Refused to provide me with the discount they had offered in writing (and I sent a screen shot of the email offer of the discount to them to prove it). HORRID experience with fraudulent offer. No customer service. read more

THEY DONT EVEN DESERVE A STAR! I booked a car for August 2nd at the BOS location, and the so-called manager, Farley (who refused to provide his last name "for security purposes"), denied me a vehicle, claiming my temporary Massachusetts license was invalid. For context, Avis accepted the exact same license without issue. When I presented my international license, still NOTHING. Even when I showed my husband's license, they refused. Then came the most ABSURD excuse I've ever heard: they told me that a Toyota cannot be driven to Canada. This was clearly just a way of AVOIDING honoring the RESERVATION I had already paid THOUSANDS of dollars for. To make matters worse, I booked through EXPEDIA, and it's been over TWO WEEKS with no refund. I've EMAILED and CALLED multiple times with no resolution. This company has cost me not just money, but also significant stress and wasted time. At this point, they should be compensating me for the emotional distress they've caused. Currently seeking legal action. read more

When my family and I rented three SUVs for the week, we each rented separately. We declined the insurance they offered to us.. In our conversations with the person at the desk, they confirmed back to us that they understood we were declining insurance. But then when they asked for our signature on the contracts, they had added the insurance we all declined. At the end of our trip, we were all separately billed for that insurance charge. To their credit, they refunded all three of us along with giving us a stern warning. I would say they were honest in their business dealings once caught and called out, and dishonest up until that point. read more

I drove my rental vehicle through highway tolls and paid at the tolls booth everytime. SIXT sent me a bill with extra fees for the tolls, which I already paid for the tolls. I had to go and get all my tolls payment online and submit them to SIXT, it was SIXT's mistake read more

Beware of this company! Rented a car 1 year ago and had a tire blow out on the freeway (hadn't driven off road or hit anything). Did Sixt apologize for the inconvenience and lack of proper maintenance on the vehicle - NO. They sent me a bill saying that I was responsible to pay $800 for tire replacement and towing, since I hadn't taken full protection from them. They have since bothered me constantly and have sent two collection agencies after me. I have rented 100's of cars from other companies over my lifetime and have never seen something like this from a rental company. It appears to me to be a racket to threaten people to pay for their expensive full coverage. I will never rent from them again! read more

This is the most dishonest rental company I have ever dealt with. I rented a car for two days for a total price of $73 (according to the contract I signed at their front desk when I got the car). But I received an invoice for $1084, yes, $1084 because Sixt said I rented the car for 10 days. Thanks God I took pictures when we got the car and when we returned it. We were not even in Boston anymore the day Sixt said we returned the car. We were 2500 miles far away. Then I called Sixt and they agreed to lower the total cost to $216, which is still more than twice what I signed for at the time I rented the car. And this is the second time Sixt ripped me off. Never ever I will rent car from Sixt. They are real scam! read more

Never checked my rental car in after I returned it. I was repeatedly billed for 2 extra days after being credited by my credit card company. Sixt Boston recharged me again despite me have a timestamped photo of when I dropped my car off. Avoid this location and its lazy employees! I have rented from Sixt in Europe and other locations in the US but I will NEVER rent from Sixt at Boston Logan Airport ever again! You still owe me $123.51 and an apology ! read more

SIXT Rent A Car - Look closely and you can see the Sixt porter in my returned car. Returned before deadline, NOT 2 days afterwards!!! - Car Rental Near Me - Boston, Massachusetts

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This company is an absolute scam. First, hidden fees on the initial rental. Then, they tried to give me a car with a warning light on that also reeked of god knows what. Then, it took them 45 minutes to get their system to work to replace that car, after which no apology or explanation was given. And then, upon return, a $250 cleaning fee, which I'm sure my efforts to contest will have absolutely no effect on. Believe the reviews, people. These guys aren't legit. read more

HORRIBLE BUSINESS. I got lost walking around key west and received a parking ticket for $132.80. Nbd. Received the bill on 3/14/25 and called the number to pay it. It said to settle by 03/18/25, if paid before then, total due was 94.99. So I followed the instructions and was connected to an automated payment system for Professional Parking Management-the issuer of the invoice. Done, payment confirmed. Then on 03/19/25, Sixt charged my debit account for $132.80 I never spoke with a Sixt representative, never authorized payment to Sixt, and when I paid the parking company directly, I used an entirely different card. I contacted my bank and they created a claim right away and contacted Sixt explaining all of this. Sixt is still emailing me looking for $90! Completely ignoring the fact that I did not authorize that payment bc I already paid it....SHADY AF. DO NOT USE THIS BUSINESS. read more

OMG I am seeing all these reviews. I had a great experience, dropped it off no problem. Flight was late so I called and they said 2 hours isn't a big deal. So I get my billy day after and then I get a bill a few days after just finalizing it. Then 2 weeks later they send me a picture of a tiny scratch on the hood. 2 weeks after I dropped it off paid for it and now they want $550. The mark is probably the size of a staple. It is so small that it could have been there before I rented it or even after I rented it and I never even noticed it because it's that small. Photo is listed below and they want $550 for this. This is really a scam and never come near this place. I think we're looking for more cost effective options and they are taking advantage of us Enterprise or Hertz is the way to go, pay a little more because this place is horrible. read more

SIXT Rent A Car - Car Rental Near Me - Boston, Massachusetts