I had a great experieence here - the rental car line was super short & it only took me a few minutes to go through the paperwork and pick up my car. Drop off was easy, they sent me a receipt right away. Would use them again! read more

I rented a BMW X7 today at about 5:30 pm and drove it from East Boston to Roslindale. Once parked, I attempted to back out of my driveway but the steering was inoperable. The dashboard displayed multiple warning signs. I rented this vehicle using my business account to transport a few colleagues to a training on the North Shore tomorrow. It is now 8:40 pm and I'm still waiting for tow truck details. On the bright side - I was told to Uber back to the airport locating for a replacement which would be reimbursed. The only issue, is that I have to wait for the original vehicle to arrive back and they close at 12. Unacceptable for SIXT to rent a vehicle that clearly already had significant issues. Very disappointed. read more

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I am extremely angry with Sixt and will never rent from them again. I advise anyone reading this to save yourself the energy and do the same. My disappointing story is not an isolated incident, as there are several other negative reviews with similar stories of customers being scammed with bills for pre-existing damages. I rented a car from Sixt at the Boston Airport last October that was already beat up, poorly maintained, and clearly overdue for service with maintenance lights on when it was handed to me. I reported the existing damage during my rental and was issued a claim number. There is a documented paper trail proving this. Months later, Sixt is now trying to charge me $1500 in repair fees and claiming I never reported the damage. That is completely false and feels like a blatant attempt to shift responsibility for pre-existing damage onto a new customer. Renting out damaged vehicles and then attempting to bill customers afterward is shady business practice. Shame on you, Sixt. If you rent from Sixt, document everything with photographs and be prepared to fight charges that should never be yours. I strongly recommend choosing a different rental company. read more

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Unfair and scammers! I hate doing this-making bad reviews, but we are extremely frustrated! We rented the car for 5 days in Boston. We brought the car back in the same condition as we got. After 10 days we received an email stating that we damaged the car (front) and we own them $1300. When we picked up the car it was already little bit damaged in a different way (back) They found little scratch on the front and saying that we did it.. Which is totally wrong! You can see the photo for what they are asking money. And as I mentioned above after 10 days when we left the car. We looked up at Damage Appraisers and they were red flagged for being scammers!! PS location is in Boston at Logan International Airport read more

SIXT Rent A Car - Small scratch on the car that we have not done.. they are asking $1300 for that - Car Rental Near Me - Boston, Massachusetts

DO NOT RENT FROM THIS COMPANY. Wow, I wish I had looked at the reviews before renting. I choose this company because I could use my American Airline points. After turning in the rental, I was charged $249.99 for a car wash. The car was only used for 150 miles and there was no dirt, bird dropping, sap, or any other anything on this vehicle inside or out. I challenged it on with my credit card company and they supported my dispute. Then I was sent an email from Sixt stating they were sending the disputed amount to a collection agency. DO NOT RENT FROM THIS COMPANY. read more

Terrible terrible terrible customer service rented a car for five days they charge me $3200. They said it was a mistake after calling five times I finally got a person to help resolve my issue a whole month and a half of interest on my credit card, I would not recommend them to anyone unless you own a bank read more

FRAUDULENT CHARGES. BEWARE. DO NOT RENT FROM THIS LOCATION OR COMPANY. THESE ARE REAL AND SERIOUS FRAUDULENT PRACTICES. Like the other reviews I wish I had read, I declined the insurance and was charged for it without my consent turning an $800 rental into a $2100 one. I could have rented from Budget for just a few dollars more without having to deal with this kind of fraud and deplorable customer service. It appears there may be enough instances of these fraudulent practices for a law firm to pursue a class-action lawsuit. read more

Great experience with Sixt! Sammy was fast, knowledgeable, and super helpful throughout the process. She got us in and out in just minutes while making sure we had everything we needed. Really appreciated the efficiency and great customer service! read more

I forgot my backpack in a car I returned and have gone almost a week with no legitimate response, no manager contact and a bot email stating they can't locate my bag. I have pictures of it locked in the car when I returned it and have sent more emails and phone calls than I can count. I would not recommend using such a shady company that can't return a customer's belongings. read more

SIXT Rent A Car - My bag locked in the car after we turned in the keys only to realize we forgot it. - Car Rental Near Me - Boston, Massachusetts

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We had a horrible experience here. The attendant we got our car from was on something and could barely speak. The vehicle we got had a nasty odor of marijuana but we didn't have an opportunity to change the vehicle out. When we returned it we were told we would get a day taken off for the inconvenience but so far nothing has been done. I've called and asked when I will be reimbursed but there is no record of the manager requesting that we get a day taken off. It's cheap and you get what you pay for. read more

While the service experience at Boston Logan Airport and the car itself were pleasant, the communications following the return of the rental car were nothing short of a mess. Upon returning the car, I received a "return receipt" identifying damage to the two right side tires. There was no damage to the car returned. The documentation was dated and stamped prior to the return of the vehicle and the images of the "damaged" car in the claims portal were a different model and color than the car I rented. A week later I received an email receipt for a 9-day rental under the same reservation number as my 2-day rental. And my credit card was charged for a 9-day rental. I sent an email outlining the events and received NO response. At this point I am left to believe this is fraudulent customer abuse. It is unfortunate that the business operations of Sixt do not support the car experience. Trust is everything, and my trust in Sixt has been broken. read more

Honestly, I picked these guys because on kayak they showed the best price. Not a good price mind you but a few dollars better than the competition. But I really feel like I got hosed by them because it was super early in the morning. I was half awake and not paying close attention. But essentially I have insurance coverage through my credit card. But in addition to that, I got more coverage through kayak when I made the rental, but then when I was there in line, the gal behind the counter, convinced me that Boston is as "at fault state" which is a bit misleading. Long story short the insurance was more expensive than the car rental itself and by the time all said and done I paid well over $650 for about four days. I really feel hosed. read more

Extremely Disappointed - Unsafe Vehicle, Poor Service, No Resolution I've been a loyal Sixt customer for years, renting both internationally and in the US for my business and vacation travels. Unfortunately, my recent experience was unacceptable. After flying from Italy into JFK, I returned my BMW 7 Series rental in Italy and picked up a BMW X5 from Sixt JFK. While driving overnight to Boston, I noticed the X5 had extremely high mileage, was dirty, beat up, and had severe tire balance issues that caused the entire car to shake dangerously. I immediately reported the issue via the Sixt app and was told in writing to exchange the car at the nearest Sixt location. I drove to the Westin Hotel Sixt in Boston, where I overheard another customer complaining about a broken-down vehicle. When it was my turn, I was told there were no cars available, no upgrades, and they would not honor the exchange request. The manager, who came out with a dismissive attitude, refused to help--even after I showed him the official email instructing me to exchange the vehicle. Instead of helping, they took the car away entirely and left me stranded. I had to rent a taxi to another company just to continue my trip, making me late for critical business meetings and causing serious disruptions to my work. Even though I know Sixt is "too large to fail" and appears to have grown too comfortable in that position, that is no excuse for treating loyal customers this way or ignoring serious safety concerns. To make matters worse, I have yet to receive a single phone call from Sixt about the incident. The only communication I've received has been irrelevant and unhelpful email responses. This was not only poor customer service but a total disregard for my safety and business commitments. People with that kind of attitude should not be in management. I've trusted Sixt for years, but this experience has shaken my confidence in the company. Add to all this: I forgot an item in the vehicle, I drove back with the rental from another company and they were actually cleaning the vehicle to rent to another customer!!! -Attached is the official SIXT email instructing me to exchange the vehicle locally -- which the Boston Westin Hotel location refused to honor -- and a photo of the site manager who delivered that refusal. I share these so people can see the proof of SIXT's instructions and the person representing them at this location. read more

SIXT Rent A Car - Proof of Email from Sixt instructing me to take to nearest SIXT to exchange. - Car Rental Near Me - Boston, Massachusetts

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Horrid experience. Sixt emailed me to say I would get 20% off my next rental if I downloaded their app. I did so and no coupon showed up, either in email or on the app. I tried multiple times to use the app and get the discount. No luck. I called their customer service. Was told they could not help on the phone and I needed to email. So I did so. Several days and multiple emails later, they refused to fix the problem and honor the promised discount. They told me 'not their problem' and could only be done through the app. I told them the app wasn't providing the promised discount and they didn't care. Refused to put me in contact with a supervisor to fix the issue. Refused to provide me with the discount they had offered in writing (and I sent a screen shot of the email offer of the discount to them to prove it). HORRID experience with fraudulent offer. No customer service. read more

car had more scratches than they claimed when we picked it up, so took a detailed video. no new scratches when we returnEd but they are claiming there are (likely caused by their staff) and are trying to get money out of us. agent tried hard to sell insurance due to the "risk of scratches" which is now suspicious considering they did not disclose a vast majority of them when we picked the car up. Turns out they have a history of this and paid out a Class Action lawsuit over it 6 years ago read more

NOTICE a PATTERN of SIXT NOT returning their customers belonging! If you KEEP another persons belongings it IS STEALING or THEFT condoned by the management of SIXT! I accept that I left my new clothes purchased with tags still on and in original bag but NOT everyone's dishonesty and lack of follow-up even weeks later! Alex did not open doors, check both inside & outside as you usually do at my rental car drop-off. My clothes are in hands of one of your employees! Reported weeks ago no response from you. I no longer want to do any car rentals with you. Please refund my pre-paid reservation for July for full refund! I do not give my business to any company who cannot be trusted to return my belongings or management who thinks nothing of it and no one ever responds! read more

THEY DONT EVEN DESERVE A STAR! I booked a car for August 2nd at the BOS location, and the so-called manager, Farley (who refused to provide his last name "for security purposes"), denied me a vehicle, claiming my temporary Massachusetts license was invalid. For context, Avis accepted the exact same license without issue. When I presented my international license, still NOTHING. Even when I showed my husband's license, they refused. Then came the most ABSURD excuse I've ever heard: they told me that a Toyota cannot be driven to Canada. This was clearly just a way of AVOIDING honoring the RESERVATION I had already paid THOUSANDS of dollars for. To make matters worse, I booked through EXPEDIA, and it's been over TWO WEEKS with no refund. I've EMAILED and CALLED multiple times with no resolution. This company has cost me not just money, but also significant stress and wasted time. At this point, they should be compensating me for the emotional distress they've caused. Currently seeking legal action. read more

Beware of this company! Rented a car 1 year ago and had a tire blow out on the freeway (hadn't driven off road or hit anything). Did Sixt apologize for the inconvenience and lack of proper maintenance on the vehicle - NO. They sent me a bill saying that I was responsible to pay $800 for tire replacement and towing, since I hadn't taken full protection from them. They have since bothered me constantly and have sent two collection agencies after me. I have rented 100's of cars from other companies over my lifetime and have never seen something like this from a rental company. It appears to me to be a racket to threaten people to pay for their expensive full coverage. I will never rent from them again! read more

When my family and I rented three SUVs for the week, we each rented separately. We declined the insurance they offered to us.. In our conversations with the person at the desk, they confirmed back to us that they understood we were declining insurance. But then when they asked for our signature on the contracts, they had added the insurance we all declined. At the end of our trip, we were all separately billed for that insurance charge. To their credit, they refunded all three of us along with giving us a stern warning. I would say they were honest in their business dealings once caught and called out, and dishonest up until that point. read more

I drove my rental vehicle through highway tolls and paid at the tolls booth everytime. SIXT sent me a bill with extra fees for the tolls, which I already paid for the tolls. I had to go and get all my tolls payment online and submit them to SIXT, it was SIXT's mistake read more

This is the most dishonest rental company I have ever dealt with. I rented a car for two days for a total price of $73 (according to the contract I signed at their front desk when I got the car). But I received an invoice for $1084, yes, $1084 because Sixt said I rented the car for 10 days. Thanks God I took pictures when we got the car and when we returned it. We were not even in Boston anymore the day Sixt said we returned the car. We were 2500 miles far away. Then I called Sixt and they agreed to lower the total cost to $216, which is still more than twice what I signed for at the time I rented the car. And this is the second time Sixt ripped me off. Never ever I will rent car from Sixt. They are real scam! read more

This company is an absolute scam. First, hidden fees on the initial rental. Then, they tried to give me a car with a warning light on that also reeked of god knows what. Then, it took them 45 minutes to get their system to work to replace that car, after which no apology or explanation was given. And then, upon return, a $250 cleaning fee, which I'm sure my efforts to contest will have absolutely no effect on. Believe the reviews, people. These guys aren't legit. read more

HORRIBLE BUSINESS. I got lost walking around key west and received a parking ticket for $132.80. Nbd. Received the bill on 3/14/25 and called the number to pay it. It said to settle by 03/18/25, if paid before then, total due was 94.99. So I followed the instructions and was connected to an automated payment system for Professional Parking Management-the issuer of the invoice. Done, payment confirmed. Then on 03/19/25, Sixt charged my debit account for $132.80 I never spoke with a Sixt representative, never authorized payment to Sixt, and when I paid the parking company directly, I used an entirely different card. I contacted my bank and they created a claim right away and contacted Sixt explaining all of this. Sixt is still emailing me looking for $90! Completely ignoring the fact that I did not authorize that payment bc I already paid it....SHADY AF. DO NOT USE THIS BUSINESS. read more

DO NOT RENT A SIXT VEHICLE ANYWHERE! There's something seriously wrong with this company. During my rental back in August the windshield just cracked out of nowhere from the side over the driver's view. I reported it immediately via their app and didn't hear anything back, so I reported it again. They never acknowledged my report till I turned the car in and explained what happened to the attendant. They had my card on file for incidentals, so I assumed if they were going to charge me they would do it quickly. They didn't and waited till December 5th (more than 90 days after my rental) to give me an invoice for almost $800 and expected me to pay it within 10 days!! I immediately started emailing them including the documentation I had from first reporting the crack that they neglected to respond to. Again no response for almost a month. All they did was re send the bill to me and then blamed me for trying their different email addresses to get someone's attention. Legally they only have 30 days to charge a renter for any damages! I have NEVER experienced this with any other car rental place!! read more

I had a dispute with Sixt on an issue concerning coverage that I mistakenly signed off on, they were able to hear me out understand the issue and refund it as a goodwill gesture. I have and shall continue to use SIXT as my primary and preferred car rental agency. read more

Read these reviews and do not rent from SIXT. A couple weeks after return of the rental, received an email that there was damage to the car. There was no damage to the car. The car was parked the whole time in a gated hotel parking lot. What you read is true, they are trying to get money from you! Dont rent! read more

do not rent from this company!! we were just charged $800 for damage!! false! scam!! they just had to pay 11 million for a class action for false damage claims .....but they continue to do it!!! read more

Never checked my rental car in after I returned it. I was repeatedly billed for 2 extra days after being credited by my credit card company. Sixt Boston recharged me again despite me have a timestamped photo of when I dropped my car off. Avoid this location and its lazy employees! I have rented from Sixt in Europe and other locations in the US but I will NEVER rent from Sixt at Boston Logan Airport ever again! You still owe me $123.51 and an apology ! read more

SIXT Rent A Car - Look closely and you can see the Sixt porter in my returned car. Returned before deadline, NOT 2 days afterwards!!! - Car Rental Near Me - Boston, Massachusetts

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NEVER again! They charged me hundreds of dollars for a little dirt in the trunk. They will rip you off. They are already overpriced. Be aware!!! read more

Asked if I wanted a toll transponder at desk. Declined at first, but when I went to get the car downstairs from the desk, another clerk asked me again saying the charge would be $15.99. When I receive my final invoice, I am charged $15.99 A DAY!! I called and had it corrected, or so I thought. A couple weeks later I received an invoice for tolls plus an administrative charge of $31.98. I called to ask why and was told it was because I didn't have a transponder for tolls. I explained i did and the error the clerk made by just stating $15.99 and not $15.99 a day. I was told I could either pay the tolls with the administrative fee or they could charge me for the $15,99 a day fee ( I rented a car for 5 days). Anything to get some kind of fee from you. Your associates made errors and we still pay or risk getting more fees. Bad Business read more

OMG I am seeing all these reviews. I had a great experience, dropped it off no problem. Flight was late so I called and they said 2 hours isn't a big deal. So I get my billy day after and then I get a bill a few days after just finalizing it. Then 2 weeks later they send me a picture of a tiny scratch on the hood. 2 weeks after I dropped it off paid for it and now they want $550. The mark is probably the size of a staple. It is so small that it could have been there before I rented it or even after I rented it and I never even noticed it because it's that small. Photo is listed below and they want $550 for this. This is really a scam and never come near this place. I think we're looking for more cost effective options and they are taking advantage of us Enterprise or Hertz is the way to go, pay a little more because this place is horrible. read more

SIXT Rent A Car - Car Rental Near Me - Boston, Massachusetts

I travel weekly for work for 25 yrs. I rented from SIXT at Westin Hotel, Boston. I returned the car one day early to the parking garage and SIXT attendant. The next 8 days I received emails from SIXT stating the car wasn't returned and the last email said they would contact the police. I spent at least three (3) hours a day trying to reach a person to assist as I was in NYC. I called the Westin Front Desk and the manager went to the SIXT counter to relate to the person to fix this mistake in their system. I spoke to some idiot in Tunisia who said to contact Jose. Rivera @ Sixt. I was disconnected, told supervisors were in board meetings (!), on and on. It really was the WORST CUSTOMER SERVICE I have ever encountered. Finally, Charlie from Roadside Assistance helped me. EIGHT DAYS LATER. Now I received an $85 bill for a $25 toll. THERE ARE NO TOLLS where I drove. AND A $65 SIXT SERVICE FEE. SIXT CUSTOMER SERVICE IS TERRIBLE. STAY AWAY FROM THIS COMPANY. read more

SIXT Rent A Car - Daily email received from Sixt. - Car Rental Near Me - Boston, Massachusetts

Sixt Management should be ashamed of the policies and lack of personnel training. I was left stranded late on a Friday night in San Diego when the Sixt manager would not rent me the car I had reserved because I had a temporary drivers license. That is what the state of Rhode Island gives you when you have a change of address. It had all the pertinent information on it including my photo. In addition, I had about 15 other forms of identification. That license was sufficient for the TSA and an Alamo car rental in another city, but not at Sixt in San Diego. She said it was Sixt company policy. Since it was over the holiday's none of the other rental companies had a car so, I had to pay for taxis to go everywhere. Sixt needs to change their policy and train employees to use reasonable judgement. read more

I wish I could give 0 stars. First they tried to use coercive language when renting me the car asking if I wanted partial protection or cover the whole car when my insurance already covers rentals. Then there was no paperwork, no walk around, or anything other means of noting prior damage on the car when picking up or dropping off. They then tried to claim there was a 1.5in scrape on the front bumper and that it would cost over $900 to repair. This company is shady, nobody is willing to talk to you or assist you, and they will try and gouge you on damage with no means of protecting yourself. read more

it you dont have to talk to anyone, everything works out fine ... BUT i left an item in the car ... i have made over 15 phone calls since then trying to retrieve this item. 3 times to the 800 number. the staff are slow witted. i filled out the form online. the CSRs REFUSE provide the local branch number, but i was able to find it by calling the hotel where the branch is located. i have called that branch 13 TIMES. and no one answers and no returns the phone. such a simple issue, but i have wasted so much time on this ( i rented in cambridge from sixt, but could not find a listing) avoid this company read more

When arriving at the Denver International shuttle was waiting got to Sixth and there was a long line barley moving we waited over 30 minutes agent wasn't friendly when returning car we were running late to get to the airport asked the first guy we saw where to return the car and could we get a ride to airport he said the shuttle is over there so he couldn't take us person checking the in we asked her she said hang on and didn't return we went inside nobody's around the manager came out of the bathroom asked him he said the shuttle is outfront no ones in the shuttle we tell everyone we talked to we need to get to the airport finally shuttle driver comes he's farting around like stalling once again let's go we're going to be late 45 minutes later driver was very rude didn't help us with luggage and dropped us off at the wrong door. read more

update: still waiting for someone to contact me to discuss. opened multiple complaints with the bbb about the poor business practices. left messages with customer services as well as the claims department. for anyone renting with sixt, document via camera photos, video and the app every minute scratch even if almost none on the car body and wheels. this way, if the auto-scanning camera system picks something up when returning that the human eye could not you have some evidence. read more

Everything was smooth and easy. Admittedly I had to wait about 15 minutes for a car which they had to clean, but I was 10 minutes early only 20 minutes after they opened. My agent was casual and comfortable, and I have to say the most honest non-salesman experience concerning fees and gas, assuming I wanted to pump myself and recommending the cheaper toll option because I wouldn't need the pricier option. The return was surprisingly easy and quick, just left the key in the car and walked away. Good car too. No complaints, happy to use them again. read more

This review applies only to the SIXT at Toronto airport. It was ridiculous trying to find the SIXT Rent A Car. The instructions were baffling to two people with master degrees. Once we got there (it took at least 40 minutes) we had to wait and the man behind the counter was unbelievably rude. I don't remember encountering such overt rudeness ever! It was impossible to call any SIXT human being for assistance. Horrible!!! We used SIXT in other countries and they were delightful. read more

We rented a minivan recently from Sixt in Boston. Check-in was easy and worked fine. Got the car and used it with no issues. Then because of the impending winter storm, we moved our flights up and ended up returning the car a day early. We didn't even try to get an adjustment for one less day, we just accepted the loss. Upon return, the process was easy and the person who accepted it said everything was good. I then received my return receipt saying as much. Then, eight days later, I received an invoice in my email that they had charged $250 to my credit card for "Special Vehicle Cleaning" without any further explanation. I have since emailed their support team with no response and have tried to call their help line and sat on hold for an hour before getting disconnected. The car condition was perfectly acceptable and we did not smoke in it at all. This is fraudulent, scam-like behavior. If nobody from Sixt can help in getting this charge reversed, I will be disputing the charge with my credit card company. **UPDATE** I finally got on the phone with their customer service after total cumulative wait time of 1.5 hours and spoke with a customer service rep who said it was done by the branch itself. He said that as a "one-time goodwill gesture," they would refund the charge. When I asked for clarification as to why it happened in the first place, he could not answer that question. There is nothing in the rental agreement about cleaning except for in the case of smoking. I will not ever rent from Sixt again. read more