I chose this location because of its close proximity. My car needed some repairs today so I booked…read morea Camry for today's outing. When I arrived to their office, nine sharp, there were people already waiting in the office. Unfortunately there was only one staff member and four or five people in front of me. I've rented from this place for years and I've never had a problem until today. The one staff took his sweet time with each customer before me. I think he was just trying to sell them on a couple of add-ons. Whatever he was doing, it was a super slow process. Finally around 9:30-9:35'ish, a second staff finally shows up, but she also took her sweet time talking with one of the car preps before coming up to me to sign me in. She gave me a cheap smile and we were shown the car. By that time, I was livid and told her to skip the walkaround and give me the damn key and sign the digital waivers. In either way, I never made it to my destination because it started raining halfway there and I was already exhausted and frustrated from driving. Even with the rain, we could've shaved off a good twenty-thirty minutes from the trip had they got me on the road in time. So if you're reading this, thanks for nothing! This was one of my personal days that I had to waste and figured I could spent it at some Ren faire all the way down in CT. Such a waste!

Avoid this office. The rental car was dirty and in poor shape (Nissan Sentra 4 door with Maine…read moretags). The battery died. Enterprise charged me for two roadside assistance dispatches for one service to jump the battery. I am still in the process of sorting out the mess. The rep at the Hanover office took no responsibility for assisting with a resolution - maintaining that she was not a mechanic and had nothing to do with Enterprises Roadside Assistance component. Zero customer service from office staff.

Not sure why there were no other reviews for this location. Rented a car here for a short weekend…read moretrip and am glad I did! There was only one person working, but they had a clear sign, directing me to go out back where they were getting the other cars ready for other rentals. I let him know I was there and he came right back out to the front to help me. My car was ready and clean. He was very friendly, professional, and thorough, and their return process was very easy. I would highly recommend renting a car from here!

Terrible. Rented a car here long ago and threatened to charge me extra because of gas even though I…read morefilled up the tank. No English either, good luck

Had a travel nightmare thanks to a broken part on our Delta airplane. Company stayed in touch with…read moreus the 8 hours it took to get home to Boston. Very grateful for their service in a trying situation. Steve D. from Norwell

We hired a black car from SN Limo Service to drive us from our wedding venue back to our hotel…read more Sean was our driver. He was the most professional person! He was polite, opened the door for both me and my husband, and had water bottles waiting for us. He congratulated us on our marriage, and we had a lovely conversation with him while he drove us. Sean is the nicest person and it was a pleasure to meet him. Couldn't have asked for a better driver!

I'm Active Duty Military and rent cars quite regularly. I'm very familiar with the process and have…read morehad several bad interactions with most major rental companies. This was not one of them. This was hands down the best experience I've ever had and it's not even close. I showed up and was immediately greeted by Jonathan Meehan. He was professional, courteous and direct, he introduced himself as Jon, shook hands and made solid eye contact showing he was involved and I wasn't just another customer. It's the day after thanksgiving and he immediately asked how my day was, intently and sincerely unlike most people who deal with customers all day. The conversation was unforced and engaging. He thanked me for my service twice, and couldn't have been any more welcoming or respectful. The guy has upper management written all over him. Not a doubt in my mind If I was an unhappy or disgruntled customer he would have been able to easily and fluently articulate, counter and navigate a conversation argumentative in nature with minimal to no confrontation. Being enlisted in the military you are forced to talk and work with a lot of people. My job is to literally evaluate subordinates on qualities including courtesies, professionalism, communication, and Jonathan is what I try and teach my employees to act like and project to the public. Today's visit to Enterprise and this single interaction put them atop of my list of rental car companies.

Scam artists. This rental agency is in the same building as Best Chevrolet, which I love. I had to…read moreleave my car for service and Best was going to pay for the rental. I was responsible for a $18/day charge for insurance, which was fine. I had the car for 3 days, dropping it off on Saturday when enterprise was closed. I get a message this morning from Enterprise (from a blocked number, and with no return number left) saying "the final charge will be $347.00 for the 5 day rental." I called them back, after looking up the number since they didn't leave me one. I explained that I had the car for 3 days "Oh, well we were closed Saturday, Sunday and yesterday so we logged the car as back this morning." Then I told him that Best was paying for the rental and should only be charged ~$60. He said he'd check with his manager. I then called Best to let them know and they promised to straighten it out. I will never use this rental agency again.

My dog got sick in my car and they cleaned it so well, you'd never know! I waited about 30 minutes…read morefor it to be cleaned, vacuumed and shined up.

If you're looking to bring your car back to showroom quality good-looks, either for your own…read moredelight or for resale, this is the place to go. Back in 2003, I brought my dark blue 1995 BMW 525i to Classic Shine to detail it for private resale. When the owner Brian finished with it, I almost had regrets about wanting to sell it - all the tiny scratches were gone, the finish back to its lustrous shine, and the interior carpeting and leather like new. Just last Friday, I had to go back for an emergency visit with my immaculate 2009 Civic Si Coupe after my miniature schnauzer barfed on the passenger seat. Not leather, but a mesh fabric which needed thorough extraction and shampooing. After twenty minutes at Classic Shine, it was as if this canine accident had never happened. Highly recommended.

This is our second time in a row renting from Budget that the car has been absolutely disgusting…read more Everything is sticky and just filthy. it looks like it has never been cleaned at all, never mind after the last renters. we have two small kids and I did not want to even put them in the car. The manager and customer service person were not very helpful and the manager was rude. we will definitely NOT be renting from them again.

I was rented a van that should be removed from the fleet frankly. It was dented and scratched,…read morefilthy inside and out. Wiper blades didn't work well, van shook at 65 mph. I could not go the speed limit in NY and OH! Could not lock the van, locks worked I consistently. I returned and didn't even get recognition of the note i wrote about the issues. Never again.

A++ Best in the Business rented a car a few years ago so I went back today same great service…read morebelieve he said his name was Cam set me up with a brand new car like last time thanks again!

Let me start by saying the customer service here was pretty good! On time and the drop off was…read moreeasy. The car is the big issue here as it was filthy and smelled! The car should of never been rented to anyone. This rating is solely on the fact of the car being awful.

Absolutely fantastic service! Very friendly and accommodating. We had direct communication with…read morethe driver and Terry was super responsive. They arrived early to pick us up and the car was extremely clean and professionally maintained. Our airline was 4 hours late leaving Athens, Greece and we missed our connection. Since there were no other flights available I had to take the Amtrak home. Joel was more than flexible with changing our pickup date, time and location. Thanks Joel for your understanding! I do travel for a living and going forward Coastal is now my go to for transportation services. Very highly recommend you book with this very professional company.

Amazing service. The driver, Alex, was so professional and kind. Picked up at Boston Logan…read moreairport and dropped off at Hyannis Ferry Terminal. Also for the return trip a few days later. Very accommodating to schedule changes. Extremely clean and comfortable car. COVID precautions were taken (mask worn 100% of the time. Sanitizer in the vehicle). Highly recommend.