I went to pick up the car that I was renting Sunday at noon time. I showed up an hour early and…read morethey said they did not have my car that would be there in an hour. But, he then stated that he could not guarantee me that I was gonna get my car. I had rented a luxury car, which is a BMW or an Audi or nicer. I paid an extra $89 for a three day rental. So, when they didn't have the car, I did not get upset and I said fine. Give me a lower car. They did. But he then said it was only a dollar less and when I said that's not right he said what would you want me to do? I don't control the pricing. I rent from national car rental, which is the company that owns enterprise almost every week because I travel for business. So, needless to say I will never rent from this location again. Plus, if I could give it a zero, I would.

a female employee helped me check out a car here. I quickly looked around the car and saw some…read morevisible damages, asked if these damages are already noted down. she said they know and the details should be in the contract I got through email. (I still don't know what she is talking about) she never actually looked around the car with me even after I reported the damages on the car, gave me the key and left. I took a close-up and wide pictures of the damages before I jumped in to the car, returned it the night. next morning, I got a voicemail from her saying there are some damages on the car. I called and asked for more detail, she simply said 'damages on the bumper'. I came to the store in person, all of a sudden she is too busy cutting up paper letters on the floor and another employee starts helping me. We looked around, i saw no new damage. The employee points at a dent the front bumper and says they will have to contact my insurance to proceed. I showed him the pictures I took, clearly showing the damage was a pre-existing one. He said he sees the damage was a pre-existing one and I'm all set. I told him what had happened when she was helping me checking out the car and left. she said they already know about the damages, turns out she didn't. never cared to actually look around the car (what A SHAME), tried to charge me for the damage. no sorry no compensation. Overall, I was lied to, and possibly attempted to a fraud. Ive been a customer of enterprise for years, I recommend enterprise when my friends are looking for a rental car. they have been nice and professional to me all along but she is dissolving my trust on this company faster than the quick dissolving tablets in water.

Do NOT come here! Biggest scam company I've ever come across. There's an Enterprise down the street…read morethat's actually an honest company. Someone hits my car, but luckily the driver is responsible (which is not something I can say about Rent-a-Scam here) and reported the accident. As such, their insurance company agreed to cover all of the costs of the repair and rental car. Despite this, I was forced to provide a credit card but was reassured that it was just a formality. Three days after I return the car my credit card is charged for $151. Can't believe they lied straight to my face. I called them immediately and was told by a guy named Micah, "oh yeah I see you returned the car on time and there wasn't anything wrong with the car, I'm not sure why you were charged - let me talk to my manager". I get a call back the next day that they would provide a refund. This was March 23, over a month ago and no sign of a refund. I have called again and the same guy Micah said to e-mail the manager because for some reason he doesn't know how to e-mail himself (the company is clearly all around incompetent). E-mailed the branch manager, James Ney, and no reply. It's been a month - I shouldn't have to beg for my own money, lol. If anyone has been in a car accident and has had to file an insurance claim, you know the process for getting insurance to pay can take weeks. I was already weeks without a car. I had to ask coworkers to pick me up and take me home. So to add insult to injury on an already awful situation, I'm out $151. Way to go, Hertz. You've successfully scammed me for your own selfish benefit. I hope everyone else reads this and stay away so they can avoid renting from a seriously shady company.

Very BAD ! DO NOT come here. I rented a car on February, but they made a big mistake, they charged…read moreme 2 times. Well, That's okay. I called them again and again, but 5 months passed, I didn't get the refound Wtf ? Only money in their eyes ? B#%ll@×s#: /t???

They lie and cheat to add additional insurance to your bill…read more Shame on them for unfair business practices.

Last weekend, I rented a minivan from Budget in Norwood, MA to my daughter graduation and helped…read moreher to move out, it was the best rental experience I had. I tried for a long time to secure a minivan for this trip but no luck from the website. I talked to Tom and he suggested me to reserve the biggest car possible from the website and he would see what he can do. Then he went above and beyond to secure a minivan for me from the nearby Budget location and also gave me an excellent price. In the past four years, I travelled to Princeton at least 2-3 times a year to see my daughter, Tom always gave me the best car in the lot and listened attentively to my questions. His customer services is superb. Even though it is a long drive to Princeton, but the rental experience with Budget in the past four years made my journeys enjoyable and memorable thanks to the top notch friendly and very professional customer service I've received from Tom.

Rented a larger vehicle for the weekend and I was so pleased with the whole process. Customer…read moreservice was phenomenal, no issues with the vehicle and it was perfect for the snow storm that weekend. A representative even drove me home after I returned while I was booking my Uber. Highly recommend!

By far the best Hertz experience I have had in my 5-6 rentals. I've had an issue almost every other…read moretime that I have dealt with Hertz but this place was quick and easy to solve every question and concern that arose. When I called to confirm because I was confused a bit by the app which had me picking up at "Boston Executive FBO", they quickly explained the situation, moved my location accordingly and even got me a lower rate than I was seeing online. I also had to call another time to verify some info and both times were pleasant experiences. When picking up here in person the process was seamless. The gentleman who helped me was very friendly and quick to get us out the door. The van we rented (for a fantastic price) was also in amazing shape compared to our previous van rental in Pittsburgh. Very happy with the experience at this particular location!

Reserved a car at Avis (Las Vegas) for a business trip, and for the second time they were…read moreabsolutely awful. I waited 45 minutes in line, and when I got to a representative she was absolutely clueless. When I inserted my company credit card it can back rejected which I knew was an error because I used it all day with no issues. Instead of retrying the card she said I had to call my credit card company. I ended up cancelling my reservation and taking an Uber to my hotel. At the hotel my credit card worked fine. I would not recommend Avis at all, there are cheaper and more reliable place to rent from. Stay away!!!!

The only reason for the two stars is because the gentleman at the front desk is reasonable, yet…read moresomewhat apathetic to the concerns of customers. It seems that overbooking is a routine practice for budget. Cars are available if you are lucky to arrive when another customer drops off. If youre not? Tough luck. You can wait if youd like. I happened to be the lucky one. Customer service on the 1800 number is awful. Rude. Confrontational. If they dont like something they drop the call or transfer to another rep. Ive been ping ponged between 6 reps (!) to get one day extension. They all mentioned fees but could not tell me what they are. They last rep flatly said "i cant tell you what the fees are, do you want it or no?" When i replied "my friend, what are the fees?!" He just hung up. If you have an issue you are stuck. Period. Go to enterprise. No issues there over multiple rentals, for me.

Took three cars to get one that was clean, didn't smell like smoke or was empty of washer fluid…read more Nothing like a few delays when you just arrived at Atlanta Airport. And also forgot, no help from anyone at the check in desk.

My experience here was Horrible. Just plain flat unacceptable I had with my recent Avis rental. I…read morereceived the wrong car from what I reserved, and the vehicle provided was very dirty and poorly maintained. customer service sucks, Despite bringing this to the attention of the staff, I was given no refund, adjustment, or proper resolution, just a bunch of excuses. This level of service is extremely disappointing and does not reflect the standards Avis claims to uphold. I expect the vehicle I pay for to match my reservation and to be clean, safe, and ready for use. I also expect fair compensation when Avis fails to meet those obligations. Front desk employee very rude. Pis Advice stay away from this rentals company they a ripoff.