This is our second time in a row renting from Budget that the car has been absolutely disgusting…read more Everything is sticky and just filthy. it looks like it has never been cleaned at all, never mind after the last renters. we have two small kids and I did not want to even put them in the car. The manager and customer service person were not very helpful and the manager was rude. we will definitely NOT be renting from them again.

I was rented a van that should be removed from the fleet frankly. It was dented and scratched,…read morefilthy inside and out. Wiper blades didn't work well, van shook at 65 mph. I could not go the speed limit in NY and OH! Could not lock the van, locks worked I consistently. I returned and didn't even get recognition of the note i wrote about the issues. Never again.

I would stay away from this place. I rented a car and needed to extend it 5 days. No one told me…read morethat they would charge me same for 5 days as 7. According to Hertz, their policy is that a week is 5-7 days. This is absurd. When I asked both the local and the national office to point me to a place where that policy is written down, no one could provide me with an answer. When I asked for a two day refund, I was denied. When I asked for the car back, they said the contract was closed. I could have kept the car for an additional 2 days at no extra charge. UgggggggggH! This is addition to the bullshit Vehicle Licensing Cost Recovery fee that they don't mention until you pay your bill. It is added to the quoted weekly rate. It 9.02% of the total charge. It's the definition of a junk fee. One last thing, when I called the national office they kept repeating the same line. "I'm sorry for the inconvenience. There is nothing we can do." It didn't matter what I said, they just kept repeating that line. I could have said 'It's raining today." and she would have said "I'm sorry for the inconvenience. There is nothing we can do." I asked to talk to a supervisor and the woman told me she didn't have a supervisor! OMG!

We have had the pleasure of working with Danilo Rodriguez twice while looking to rent a car. He has…read morebeen so friendly, helpful and accommodating and easy to work with always with the customers wishes foremost. I would definitely recommend this Hertz location and Mr. Rodriguez in particular.

The manager who may be the owner is difficult every single time I have used him. He will…read morearbitrarily apply fines and essentially say "talk to customer service". Beyond that his baseline tone and attitude is adversarial immediately and consistently. Horrible franchise.

I rented (out-of-pocket) from this location for over a year. I worked with Nicole…read more I was extremely uncomfortable with Nicole's conduct as my rental agent. One example: I called someone else within the company to ask a question, and the next morning Nicole called me at home and yelled at me for speaking with anyone but her. I was severely chastised for about 20 minutes. I could hear that she was afraid that others in the company might see her as "uninformed", and I could also tell based on a previous conversation that she was taking her anger at someone else, out onto me. I did not appreciate being called while having my morning coffee in peace, and being dumped on like that. At the end of my long relationship here, (about $15,000 later), at the 11th hour, Nicole extended my rental without my permission, authorized funds in my bank account I didn't approve, and was avoiding my phone calls. This was done to cause me harm, stress and worry. I had finally been able to buy a car. Nicole did NOT like this. I suggest Avis find another representative to work at this office. I do not see things ending well with this one.

Made a reservation on the website for the Hanover location, got my confirmation number and all…read moreseemed well. Then I get a call an hour later being told there's no cars and I'll have to find a different location, though they didn't think there was anything available. I asked if they could call for me and find out what locations have cars available as if I have to rebook through the website it's clearly not accurate and calling to book results in a 5% surcharge. Was told that's not her job and she's leaving soon anyways and has other things to do and I was wasting my time talking to her when I could just call myself. Ended up calling Brockton location and they were able to honor my reservation . Despite the convenience of the hanover location, will be sure to book elsewhere when visiting family and friends, as we do frequently being a military family stationed on the west coast.

Manager was either having a Bad day or always miserable. He was rude unfriendly I was completely…read moreoffended by the way I was spoken to. Being someone who works with customer service I expected a minimum of common courtesy and respect did not even receive that. I'd go to Enterprise next time I get free rentals with the points program and respect from the customer service rep.