I chose the location where I dropped my car off, but I picked up at a different Enterprise location…read moreand my comments apply to both shops & the company as a whole. My car was in for 3 weeks of body repair, during which I had two rental cars and a brief loaner from my dealership. Of the bunch, Enterprise was by far the best to deal with, and they'll be my first choice from now on, any & every time I rent. I feel their pricing and fees were overall the most fair of anyone I dealt with, and the staff at both locations were very professional and courteous at all times. The closest thing I could cite to a negative was a minor wheel balance issue on the car at highway speed, but I have no way of knowing if the previous drivers of the car had ever reported that to Enterprise. I did inform Enterprise by phone about this and they were perfectly willing to exchange the car outright for me with no further questions asked, but ultimately I decided that I didn't have the time & could live with it for the week seeing as otherwise the car was in excellent repair for its mileage. (At turn in I also found out that the car is very near the end of its time in the rental fleet, and at the rate I was charged I can accept that.) Overall, I'm quite pleased with the rental experience & wish I had gone to Enterprise in the first place, and if I ever need a rental again I'll go right back to them.

AVOID DOING BUSINESS HERE! This location falsely charged me…read more$4000 which I am still disputing with CC company. I rented a vehicle from Enterprise while my jeep was at the dealership in July. When I was done with the rental car, I asked Enterprise when/where I should drop it off. They informed me that I could bring the rental to the jeep dealership and leave the key with the service dept and Enterprise would pick it up from there. I did just that, informed Enterprise the car had been dropped off, and believed I was done with the transaction. 30+ days later I get a $4000 charge on my card. Hertz informed me the car was found 30 days later abandoned in a parking lot. They never once called to say the vehicle was missing or that they found it abandoned and damaged. They refused to reverse the charge and gave me no additional information (police report, video from jeep dealership etc). They just expected me to take their word for it as if I didn't do as they said and leave it with the jeep dealership. I was forced to dispute the charge with my CC company. The jeep dealership informed me someone from Enterprise did pick it up from the Jeep dealership which they deny doing. Sketchy, rude and dishonest - I would not recommend doing any business with this location. Seems like a full on scam.

Not sure why there were no other reviews for this location. Rented a car here for a short weekend…read moretrip and am glad I did! There was only one person working, but they had a clear sign, directing me to go out back where they were getting the other cars ready for other rentals. I let him know I was there and he came right back out to the front to help me. My car was ready and clean. He was very friendly, professional, and thorough, and their return process was very easy. I would highly recommend renting a car from here!

Picked up vehicle on 7/28 at Hanover location. Felt empathy for the gentleman in the office as he…read moreseemed to be left with all tasks involved with this office all at once. I was patient waiting for my vehicle. Went over the condition of the car and before I drove away went back in the office to point out the STRONG cigar odor in the vehicle. He came out, mentioned someone's name and agreed that he would note this in the vehicle inspection doc. The odor lingered the entire 7 days and it was nauseating. He agreed and said he would speak to his boss and would provide a $50 discount. NOT great but better than nothing. Never saw the note in the docs they sent me. They applied a $30 credit with no explanation or apology for not honoring the credit agreed upon. FYI - If a customer smokes anything nevermind a cigar in the vehicle, a $400 cleaning fee is charged. NEVER AGAIN. I am sure this was not his fault but WAKE UP bossman! This location needs some help.

I was rented a van that should be removed from the fleet frankly. It was dented and scratched,…read morefilthy inside and out. Wiper blades didn't work well, van shook at 65 mph. I could not go the speed limit in NY and OH! Could not lock the van, locks worked I consistently. I returned and didn't even get recognition of the note i wrote about the issues. Never again.

This is our second time in a row renting from Budget that the car has been absolutely disgusting…read more Everything is sticky and just filthy. it looks like it has never been cleaned at all, never mind after the last renters. we have two small kids and I did not want to even put them in the car. The manager and customer service person were not very helpful and the manager was rude. we will definitely NOT be renting from them again.

This is best Avis location on the state. Joe White is simple amazing with his top notch…read moreprofessional service. I recommend this location too everyone.

The manager who may be the owner is difficult every single time I have used him. He will…read morearbitrarily apply fines and essentially say "talk to customer service". Beyond that his baseline tone and attitude is adversarial immediately and consistently. Horrible franchise.

Absolutly horrible. Go anywhere but here. This is the only rental company that does not accept…read moredebit cards. It does not matter how much money you have in your account. I made a reservation a week in advance online as my vehicle needs some repairs. I needed the car to go visit family that was depending on me to be there. 90% of the rental cost was charged to my debit card but when I went to pick the car up they proceeded to inform me that as of September 1 they no longer accept debit cards only major credit cards. I personally do not have a credit card as I do not believe in spending money you do not have... therefore I was not able to pick up my rental that was already paid for and subsequently let my family down all thanks to hertz. Their reasoning was that some people used their debit card then cancelled it after and took the car... to my knowledge you can cancel a credit card just as easily as a debit card and car theft is still car theft. If you have a drivers liscence on file... which you need to rent the car to begin with... how exactly is it a problem??? will never again go through this company credit card or not. So disappointed and disgusted!

Made a reservation on the website for the Hanover location, got my confirmation number and all…read moreseemed well. Then I get a call an hour later being told there's no cars and I'll have to find a different location, though they didn't think there was anything available. I asked if they could call for me and find out what locations have cars available as if I have to rebook through the website it's clearly not accurate and calling to book results in a 5% surcharge. Was told that's not her job and she's leaving soon anyways and has other things to do and I was wasting my time talking to her when I could just call myself. Ended up calling Brockton location and they were able to honor my reservation . Despite the convenience of the hanover location, will be sure to book elsewhere when visiting family and friends, as we do frequently being a military family stationed on the west coast.

I'm Active Duty Military and rent cars quite regularly. I'm very familiar with the process and have…read morehad several bad interactions with most major rental companies. This was not one of them. This was hands down the best experience I've ever had and it's not even close. I showed up and was immediately greeted by Jonathan Meehan. He was professional, courteous and direct, he introduced himself as Jon, shook hands and made solid eye contact showing he was involved and I wasn't just another customer. It's the day after thanksgiving and he immediately asked how my day was, intently and sincerely unlike most people who deal with customers all day. The conversation was unforced and engaging. He thanked me for my service twice, and couldn't have been any more welcoming or respectful. The guy has upper management written all over him. Not a doubt in my mind If I was an unhappy or disgruntled customer he would have been able to easily and fluently articulate, counter and navigate a conversation argumentative in nature with minimal to no confrontation. Being enlisted in the military you are forced to talk and work with a lot of people. My job is to literally evaluate subordinates on qualities including courtesies, professionalism, communication, and Jonathan is what I try and teach my employees to act like and project to the public. Today's visit to Enterprise and this single interaction put them atop of my list of rental car companies.

Scam artists. This rental agency is in the same building as Best Chevrolet, which I love. I had to…read moreleave my car for service and Best was going to pay for the rental. I was responsible for a $18/day charge for insurance, which was fine. I had the car for 3 days, dropping it off on Saturday when enterprise was closed. I get a message this morning from Enterprise (from a blocked number, and with no return number left) saying "the final charge will be $347.00 for the 5 day rental." I called them back, after looking up the number since they didn't leave me one. I explained that I had the car for 3 days "Oh, well we were closed Saturday, Sunday and yesterday so we logged the car as back this morning." Then I told him that Best was paying for the rental and should only be charged ~$60. He said he'd check with his manager. I then called Best to let them know and they promised to straighten it out. I will never use this rental agency again.

Look at my Google review,a long story short, they kept my deposit, because of dog hair, 1. My dog…read morewas in the car for maybe 20 minutes total,I was going to the airport. 2 he is a service dog, which means by the American disability act, they are allowed everywhere, not with this place, so u can imagine the type of company ur dealing with..i have constantly traveled over the years with my service dogs,this is the first time in maybe 40 years, someone has denied a service animal, and like the other countless reviews, of the same exact reason, not returning the persons deposit,they have an excuse for everything, so im sure one is coming after this..also u would think I owned a huskie or German shepherd, all this dog hair, there talking about, came from a " short haired" Chihuahua, which weighs about 8 pounds..so u can imagine the tons and tons of hair all over the car, by the way ,this is sarcasm..stay away..dont believe me,look at the other reviews

From the owner: We save you time and money with affordable rates and no hassle. Your time is very important to usread more