I have great appreciation for the Enterprise located in Quincy at 500 Adams St. They have a great…read moreteam that works there and everyone is so kind and generous both times I've been there. I've had a couple unfortunate incidents this year with (2) vehicles that forced me to need a rental vehicle. In my experience from other car rental places, I've always left with a sour taste, due to poor customer service. I work in sales and deal with the public myself, and take pride in doing what's right and making the client as comfortable as possible and taking care of their needs. Well that's exactly what the manger Nin did for me both times I was there! This location can get very busy with phones, walks-ins, etc...and you can tell she is a pro at handling it all (with a smile)! Not everyone can deal with the general public well...but Nin and her crew did a great job to all clientele and myself each time I've dealt with them. Keep up the great work! Best Regards, -Ryan

Title: Charged for a full month of protection I did not authorize…read more I want to share my experience to warn others about a billing issue I encountered with Enterprise. Initially, my insurance company arranged a short-term rental (about 5-6 days) for me at this location. When I picked up the car, I purchased protection coverage and paid a little over $200. I clearly told the staff that I only needed protection for those few days, and asked them to inform me if there would be any additional charges later. After that, my insurance company extended the rental to about one month. I called the branch to confirm the extension and explicitly told the staff that I did NOT want to continue the protection coverage for the extended period. I was told that it would be taken care of. However, after returning the vehicle, I found that I was charged for approximately 30 days of protection, totaling over $900. I never authorized this, and there was no written confirmation. Additionally, I was told I would receive a follow-up call, but no one ever contacted me. I am currently working with my bank to dispute this charge. If I cannot recover the money, I may have no choice but to pay it. I am sharing this so others can learn from my experience: - Do not rely on verbal confirmations - Always request written proof for any changes - Carefully review your final receipt after returning the vehicle I hope this helps others avoid a similar situation.

Steer clear folks. Want the TL;DR? - drove 2 hours out of my way in hopes of returning my rental…read morecar with check engine light on (while out of state). Get there & they had no cars available even though I was told otherwise over the phone. When I brought it up with the manager in Quincy to see if he could make things right - nothing they could do, not even a measly $20 credit. Horrible customer service model. When your car experiences issues while a customer is driving it and costs the customer their time and money - you do what is needed to make things right - . Apparently this is a tough lesson that Hertz Quincy mgmt staff will need to learn via this review and all whom may encounter it. Details: While I had a car from the Quincy Hertz the check engine light came on. When I called road side assistance they explained that although it is the weekend - there's a location about an hour away that can take the car and give a new one. I was out of town at the time in another state so I decided to make the trip just to be safe. After arriving there the lady at the desk tells me she has no cars available and she told the rep I was working with over the phone that she didn't have any. There was nothing they could do. There goes 2 hours of my time I'm never getting back. When I brought this up to the manager of the Quincy Hertz I expected there was something that could be done for the inconvenience I experienced. You would think they would want to make things right for the sake of returning business. Nope. Nothing they can do - is what it is. I won't be going back to give Hertz any business and I sure won't be recommending them to anyone I know. That's for sure!

my wife broke down on the highway so i needed to go get her. rushed to hertz to get a car by the…read moretime they closed. roll in at 5:45 and they tell me they only have one car available and it's $180/day. for a nissan rogue. srsly. eff that. wound up borrowing my friend's car for the evening to pick up my wife and renting a car the next morning from enterprise for like $40/day. i get it - free market and all that. so hertz is totally welcome to charge RIDICULOUS prices if they think they can get it, but the rub is that i'm free to publicly comment on it and let people know. worth it hertz?

I have no complaint against the local agent or the truck, but the reservation process has been a…read morenightmare twice in a row. Each time, I was unable to submit the online form because even after completing it, the form insisted that there were fields that needed to be filled in...even though they already were. So I had to make a phone reservation instead, which takes a LOT longer. The second time I tried to use the form, it somehow remembered me from before and offered a nice discount. But again the form failed to submit and I had to phone it in, but by then the discount code had disappeared and I couldn't get that deal. Also, I understand about outsourcing call centers to India or whatever, but both times I'm pretty sure my operator had never heard english spoken before. Neither of us could understand what the other was saying. The entire process was a prolonged agony of repeated spellings/corrections/respellings of my (very ordinary) name, street, town. I even had to spell-out "comcast" in my email address for god's sake. The operator kept calling it "concast." Budget is providing strong incentive to switch to another rental company.

Everything about this location is backwards. They don't have what you prepaid for so they expect…read moreyou to pay more for what they do have and do not try to accommodate the customer. Management is lacking customer service etiquette and how to resolve problems without the involvement of corporate. Been at the location for over an hour and no issue has been resolved. Will never attempt to rent with this company again.

Rented the Rolls-Royce Cullinan from Bluebell Exotics for my friend's bachelorette party. Car was…read moreperfect and their customer service went above and beyond to accommodate us. We loved the red interior of the car-- it looks soo good in the pictures. Fantastic experience for all of us!

From the owner: Bluebell Exotics is the only luxury transportation company in the area that offers both high-end…read morevehicle rentals and chauffeur services featuring ultra-premium cars like the Rolls-Royce Cullinan and Mercedes-Maybach S580. Whether you want to drive in style yourself or enjoy a chauffeur-driven experience, we deliver top-tier service, professionalism, and unforgettable rides. Perfect for weddings, corporate events, VIP clients, or anyone looking to make a statement.

this place is straight up insane. not only did they give me a reservation online. they charged us…read morefor the tea. and because my mother in law had pets and I rode in her veh to pick up my rental. we were flat out refused service. " due to smell of dog" like how the fuck rude can you be? then denied rental because supposedly we didn't book in advance or call to confirm. I did call to confirm however the phone number they have listed was answered by a women claiming to work at a nail salon. This almost ruined my holiday. but I refuse to let ignorance cancel my celebrations

Manager straight up lied to us on several accounts. Told us every company takes a $500 deposit if…read moreyou use a debit card, on top of what we already paid before we got there. We went next door to alamo and alamo said they don't take any deposit for debit cards. Alamo also matched the original price dollar gave and gave us a free a free upgrade to a truck for our inconvenience (even though they weren't the company giving us the trouble!!). Dollar's manager also lied to us saying that the 3rd party should have told us about this in fine print -- we pretended to order another car just to see if this was true and it was not. We called the third party and immediately got a refund and they said this happens a lot.

First time to use a carvedilol right service service. I wrote a super review for the trip to Logan…read more The return trip the morning that THE BLIZZARD was to start really really impressed us. Our plane was 4 hours late arriving after midnight on Sunday. David was right there in one of their wonderful cars . He was phenomenal and delivered us to the Cape at 2:30a.m. and was charming. He carried our bags inside for us, and he still had an hour+ ride to his home. I need to mention that we are elderly and should not have worried that someone would be there. They were there and with chocolates!!

All I can say is WOW! My daughter was traveling alone and I was looking for a ride service that was…read moretrustworthy and reliable. I found that and so much more. Dean (the owner) reached out to me personally to go over any questions or concerns that I had. He even shared his phone number in case something else came up. He was always responsive, professional, and very kind. My daughter's driver, Todd, went above and beyond. He reached out in advance with his phone number, willing to answer any questions I might have. He kept me updated on her flight. He not only got her to campus safely, but waited while she got checked in, took her bags to her dorm, and sent us a pic of her in her new space. It was so much more than we could have hoped for. My daughter was delighted with the surprise of chocolates and water in the car and she loved chatting with Todd. He is an absolute gem. I wish I could give this company more than 5 stars. Truly. If you need a ride and you're around the Providence/Boston area-don't hesitate to give them a call. You won't be disappointed!

I wasn't impressed at all. Generally I don't like to give bad reviews, but I didn't receive what I…read morepaid for. I ordered the superior was, all the shiny wash, extras, etc. When the machine started to spray the soap, it barely sprayed anything on the car. It soaped the side of it, a bit on the hood and nothing on top of the car. I have a sunroof and it was obvious that I didn't get any of the shiny soap there. I wouldn't visit this location again. Daniel K

Enter at your own risk!!!! During the pre "hand" wash before…read moreentering the full wash, my medallion was broken off the hood of my Mercedes. Manage nub decided that my car was old (rotted) & it would've broken off eventually, so it's not their fault. Well it was fine up until he put his hands on it. It's metal, so rot =rust right!?y medallion was fine, no rust, no rot, HE BROKE IT! That's whack! They won't get another penny of service from me! Apparently all in Mass. Have the same management so.... CAUTION unless your drive a 2016 model car