1. Alan’s Car Rentals

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Somerville, MA

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Alan’s Car Rentals

2.3 (3 reviews)

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.9(125 reviews)
2.5 mi•Central Square, Riverside

Many thanks to Griffen for helping us sort out a complicated return that included an insurance…read moreclaim for a cracked window. Realizing our frustration, none of it do to him, he took care of it and made us lifetime renters at his location when we visit our daughter in Somerville. I don't usually write reviews but wanted to show him our appreciation. Can't wait to tell our friend who lives near us in Steamboat Springs and was a former president of Enterprise what a great service culture the company as demostrated by Griffen.

Nightmare. Booked a car over a month ahead for our New England road trip, starting in Boston and…read moreending in Portland, ME. We showed up to the Cambridge location the day of our reservation only to be told they did not have a car for us at all and there was only 1 car available within 1 hour of the city. They refused to provide transport to that location so we had to pay for an uber. Enterprise thinking it can treat customers this way - shrugging its shoulders and saying too bad, we just don't have a car for you at the location you booked in advance - is absurd. Complete mismanagement. You know how many cars you have reservations for then you do not have any cars available. 0 stars for this location. Do not use. Thankfully, the second Enterprise location in Waltham was accommodating and had more than 1 available car, so we ended up in something we were more comfortable driving (small SUV rather than a large pickup (the large pickup was allegedly the only car available according to Cambridge)).

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Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Budget Rent A Car - Horrible car from Budget Car Rental Nassau Bahamas Airport

Budget Rent A Car

1.1(10 reviews)
2.5 mi•Cambridgeport

No stars! Omg lolololol I reserved a transit van online from these guys, walked there only to be…read moretold that they did not have the van I reserved but that they could give me a mini van instead. Fine! Not a terrible suggestion! But THEN, they tried to charge me $80- $50 more than the price quoted for the other van. "Listen," I said- "I need this van for 4 hours- not the entire day. " They were like, "oh, well, $50 then". So, they want me to pay $22 dollars MORE because the van I reserved was not there? I brought this up to them- nicely! I might add and then they were just like, "yeah, that's the best we can do" (shrug). Wtaf, right? I was like "uhhhh, yeeeaaah, that's not going to be acceptable for me" and I walked out. The one star reviews for this place go back 6 years. I don't know what's going on with this place, but they obviously don't give a SH*T about anything resembling customer service, but like, in a professional way, like it's their primary job to not give a shit . I give this establishment an unprecedented 5 Sh*ts!

I rented a SUV from The Avis/Budget car rental at 350 Mass Ave Cambridge last weekend for our…read morefamily trip. Shortly after I returned the car on Monday I realized that I had forgotten some personal items stored at a hidden trunk compartment. When I called it was impossible to speak to a human. After about 30 minutes of trying and finally getting a human (clearly sitting thousands miles away) to help me, I was told to go to a budgetlostandfound.com website to file a report. But the website does not list this location as an option so I couldn't file a report. The very next day I went back in person and spoke with an employee. He was helpful and gave me the key to look at the SUV. At that point, when I checked the SUV, it had been cleaned and nothing was there. The guy told me that he would call the cleaning company and see what he could find and call me back. He never did. I went back in today again and had the most unpleasant experience speaking to a woman named Kim. She repeatedly insinuated that it was my fault and there was nothing they could do for me. I openly and honestly admitted that it was my fault bit I simply wanted a report of the lost items so I could file an insurance claim. She wouldn't have it at all, insisting, at that point, very openly and rudely that "it was your fault" and that they are a franchised location not directly owned by Avis / Budget - signaling that there is no need for me to complain to corporate. I wasn't looking for them to solve the problem but I was looking for empathy and some display of decent customer service. All I got was "this is above my pay grade and it is not our fault", "file a complaint all you want, it won't matter to me" attitude. I would never go back to that location for car rental ever again. Not would I ever rent from Budget / Avis for that reason.

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Ignorant, Rude, Gruesome, Disrespectful Rep name Anna from Budget Car Rental Nassau Bahamas Airport "Budget At NAS"

Alan’s Car Rentals - carrental - Updated October 2026

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