I'm back to renting frequently from this location again. While the staff has changed since my…read moreoriginal review, the customer service continues to be awesome. As with many car rental places in Boston, they are sometimes super busy, but I've never had to wait more than 10 minutes to get on the road. Extra props to the current team for keeping something I completely forgot in the car (and subsequently forgot to pick up after finding out) until my next rental.

Nightmare. Booked a car over a month ahead for our New England road trip, starting in Boston and…read moreending in Portland, ME. We showed up to the Cambridge location the day of our reservation only to be told they did not have a car for us at all and there was only 1 car available within 1 hour of the city. They refused to provide transport to that location so we had to pay for an uber. Enterprise thinking it can treat customers this way - shrugging its shoulders and saying too bad, we just don't have a car for you at the location you booked in advance - is absurd. Complete mismanagement. You know how many cars you have reservations for then you do not have any cars available. 0 stars for this location. Do not use. Thankfully, the second Enterprise location in Waltham was accommodating and had more than 1 available car, so we ended up in something we were more comfortable driving (small SUV rather than a large pickup (the large pickup was allegedly the only car available according to Cambridge)).

Steve was amazing! we wanted to change our pick up location and he sorted everything. he was…read moreefficient polite and professional. thank you Steve - you made our holiday that bit easier!

Absolutely atrocious business. Truly the worst customer service experience I have ever suffered…read more I rented a vehicle and returned it within the required time frame, and in spite of that they leveled a late fee for the rental that was more than twice the rate I had agreed to. This was the result of faulty information given to me by a customer service representative over the phone, whose information apparently was contrary to their policy. In spite of the fact that I was in compliance with what I was told, they are refusing to refund any of the money. This company is the snakiest and most disgusting company I have ever given my money to. In addition to this, when we were renting the car, the woman working at the counter shouted at a group of customers who were having a quiet conversation. I BEG you not to go to Avis. They are truly appalling.

-Website offers GPS, but Cars didn't had GPS. -Money paid…read morefor GPS is called "non-refundable Prepay" -Kia-Car was not at all similar to Volkswagen Golf. I'm okay if something unexpected happed and I get a similar car, but not having any car ready 1,5hours after I had booked my car is incacceptable, expecially because it was not mine.

No stars! Omg lolololol I reserved a transit van online from these guys, walked there only to be…read moretold that they did not have the van I reserved but that they could give me a mini van instead. Fine! Not a terrible suggestion! But THEN, they tried to charge me $80- $50 more than the price quoted for the other van. "Listen," I said- "I need this van for 4 hours- not the entire day. " They were like, "oh, well, $50 then". So, they want me to pay $22 dollars MORE because the van I reserved was not there? I brought this up to them- nicely! I might add and then they were just like, "yeah, that's the best we can do" (shrug). Wtaf, right? I was like "uhhhh, yeeeaaah, that's not going to be acceptable for me" and I walked out. The one star reviews for this place go back 6 years. I don't know what's going on with this place, but they obviously don't give a SH*T about anything resembling customer service, but like, in a professional way, like it's their primary job to not give a shit . I give this establishment an unprecedented 5 Sh*ts!

Mixed experience…read more First off, the good stuff: it was the best deal through costco travel, the wait first time around was quick on a Tuesday morning, returning on a Monday morning was also very quick, a brand new fleet of ford focus hatchbacks which are nice to drive, the manager was nice and reasonable, and location was easy for me to access. Overall, I would've given it a 5-star for a value, efficiency, and great rental car, if not for... The lady who works there. I read google reviews of this place and she seems infamous. SBasically, she seems pretty unhappy to be working there, was looking to pick a fight from the outset, argued with us, and then accused me of something based on my race.

I showed up on Sunday and waited in line for 45 minutes while the only two employees helped a total…read moreof three customers. Now I'm third in line (of 8) and all employees are nowhere to be found. (The phone is ringing incessantly.) I got a good rate through Costco/American Express. Hopefully it all ends well, but it has been a terrible customer experience so far.

Amazing expertise on domestic and foreign cars. Grant is speedy, great value for a job well done!read more

David was extremely helpful and transparent about all the cars, answering questions and giving…read moreadvice even for buying from other dealerships. all of the paperwork as done so quickly as well

I got 3 quotes from different shops after my truck got sideswiped and Webster offered a better…read moreprice than any 3, fixed components the other two places said they couldn't, and ultimately saved me a ton of money while getting the job done the next day in a couple of hours and overall having friendly service. I highly recommend them for any body work!

I called and they were able to get me in and out the same day. Everyone was incredibly friendly,…read moreand they successfully popped out a dent that three other places said couldn't be fixed. I couldn't be happier with the experience. Travis was especially great to work with. Highly recommend!

Got referred to them through insurance. They fixed the initial dent but someone scraped the car in…read morethe parking lot overnight and they fixed that too free of charge. Not only was the dent fixed, but the panels that were worked on were completely clean and free of scrapes, even minor scratches from rock chips and the like. The car looks brand new on that side even though I bought it 7 years old. My rims on the far side of the car were scraped, and they smoothed those out and filled them in even though they absolutely didn't have to. And the job was done early! Staff were really kind and courteous through the whole process.

SAC repaired some non-insurance covered body damage and not only did their excellent work end up…read morecosting less than the initial estimate, they detailed the entire car inside and out so when I picked it up it looked like it just came from the dealer's showroom. I highly recommend this business!