This was only my 2nd time ever renting a car, and after my first experience with a different…read morecompany was rough, I was a little worried. But the entire experience at National, from pick-up to drop off was exceptional! I was able to pick from a couple cars that were the size I requested. My previous rental, even with a month's ahead reservation, gave me a car twice the size I wanted with no sympathy for my expectations. But at National, even though I made a short notice reservation, provided me exactly what I needed. The office was a little hard to find, but if you follow enterprise signs you can find it easily enough. I did after hours drop-off which was very easy. Thanks!

Always have an awesome customer service experience with National in SF and when visiting Boston I…read morewas so glad to see this carries over to other cities. We had our pick of cars, they were ready for us when we arrived and the car was in great condition. When we returned early they refunded us the unused portion without even asking. Dominick helped us out for both pick up and return and he was fabulous.

Always happy to recommend Enterprise Rent-A-Car on Melnea Cass Boulevard in Boston. The service…read morewas unbelievably professional, courteous and helpful in every respect. I rent cars from this location fairly frequently and I want to offer my highest endorsement.

We came to this Enterprise on a Saturday morning after making a reservation online. The lady at the…read morecounter told my partner that because she had booked the car using my corporate code, I had to be the one to pay for and drive the car. That had never happened before; nevertheless, my partner was forced to wait in the sitting area for 20 minutes while I made my way down to the location (we had planned on saving time with her picking up the car while I ran errands). When I arrived at the rental car agency, another customer service individual told us the same thing. I asked if this was a new policy -- that the corporate card necessitates the employee paying for and driving the car -- and the customer service rep was very squirrely, refusing to answer the question and say either yes (it was a new policy) or no (the policy had just previously gone un-enforced). Finally, when they proceeded through the reservation, it became apparent that the particular corporate code that my partner had applied DID NOT require me to pay for and drive the car. So she had waited 20 minutes for no reason whatsoever, with little in the way of apology from any of the people working there. We were finally led to a car, which was freshly cleaned although with only 1 bar of gas. One of the three reps we dealt with was really kind and quick, tried to get us into a car and on the road, but I was unimpressed with the service we received from the other two people there. The car itself was nice, pretty clean, handled well, and the location of the rental car agency is convenient but...just a word of caution, in case you're renting with a corporate code!

If I could give Ron more than 5 stars, I absolutely would! I had to call Enterprise Boston to…read moreextend my rental and was very pleased with the representative who answered the phone. Ron, the top tier representative provided truly exceptional customer service. He was professional, kind, and made the entire rental process so seamless and easy -- exactly what every customer hopes for but rarely gets. His attention to detail and genuine care made me feel like more than just another rental -- he treated me like family. Ron is a perfect example of why I continue to be a lifelong Enterprise customer and will keep choosing them for all my rental needs. People like Ron make all the difference -- it's service like his that builds customer loyalty for life. And Ron -- if you're ever up in Richmond, Maine, make sure to stop by Morning Moose Coffee! The coffee (and the mini donuts) will be sure to put a smile on your face-- and I'll make sure you're as well taken care of as you took care of me. Thank you again, Ron. You're a rock star!

If you're looking for a terrible service, dishonesty, lack of integrity, this is your place to rent…read morea car. I will never use them again because of the blatant disregard for our reservation.

I would give this location zero stars if I could. I paid for a Manager's Special - specifically NOT…read morethe EV one, and received an Tesla. Was told I'd have to wait until whenever the next car was returned (up to an hour). It was NOT fully charged when I received it, and added almost 2 hours to a 3 hour drive to have to charge it (each way, so added about 4 hours). I was told I could drop off within 10% of battery that I received it at, I did, the receipt states it. and was still charged $8. It's almost impossible to return at the exact battery %. The steering wheel was ripped and car not fully clean on the inside. Nobody offered to show me how to drive a Tesla. I have done after-hours drop off at this location in the past two months, was told I could do it again, and pulled up at night and the gate was closed and I could not get in. I had to pay $50 to park the car overnight and add returning it to my schedule the next morning. The woman the next day was the meanest customer service representative and had no sympathy and would not do anything about it. Never renting from this location again.

The staff here were friendly and doing their best -- this review is about Hertz's systemic issues…read moreat this location, not the people working it. (And to whoever responds: please don't send a canned "we're sorry for the inconvenience" reply. This needs an actual fix, particularly since many of the other reviews note these problems as well.) - The core problem: Hertz overbooks this location. Reservations don't guarantee a car at your reserved time -- they guarantee a car, eventually. There's no disclaimer telling you this when you book, even a month in advance. - Expect to wait up to an hour or more, again, even if you have a reservation - Reservations have no priority order. Someone booking same-day has equal claim to a car as someone who booked a week out and is already sitting there waiting. - The wait itself is uncomfortable: no water, no coffee, no bathroom on-site. You're sent across the street to the transportation center, which is hard to manage alone. - Part of the root cause: extending a rental is cheap here, so cars don't come back on time and, moreover, the location doesn't stop overbooking to compensate. Other rental companies charge a full extra day for lateness specifically to prevent this cascading effect. - You're also not guaranteed the car class you booked. Get downgraded, and you're stuck waiting longer or accepting "loyalty points" instead of an actual refund -- getting money back requires emailing someone directly. - One employee was resourceful and drove several of us to the airport location to get cars faster, which I appreciated. But this created new costs: I had to pay the airport exit toll myself, and separately, my Loss Damage Waiver ended up charged at $8/day more than my original estimate. Between the wait times, the lack of basic amenities, and hidden cost creep that just came across as greedy, I won't be renting from this location -- or Hertz -- again

I had a wonderful experience thanks to Carson, who was so kind and helpful. I felt as if he really…read morewanted to make sure that I was happy with the car that I rented, and he did everything that he could to make the rental easy and stress free (including connecting my phone and setting up my GPS for me). Enterprise demonstrates how much they care about their customers through hiring such exemplary staff members. I will be back here again the next time I need to rent a car.

Remarkably good service -- just picked up my car, and the man at the check-in was very friendly,…read morehelpful, and patient. I'm used to rental car customer service experiences being lackluster but he was really excellent. Did not get his name but he was working 3pm on 5/28/26.

Our first SIXT rental started reasonably well but ended with a serious after-hours return failure…read moreat Boston Logan. At pickup, the app only showed a small Subaru hatchback despite our SUV reservation, but the counter representative was helpful and got our family into a Volvo XC40. The real problem came at about 4:30 a.m. when we returned the vehicle. The SIXT return entrance was blocked, an alarm was sounding, and there was no SIXT staff available. I called customer service, and after they were unable to reach the branch, I was told to leave the vehicle on a public street with the keys inside, take a photo, and walk away. We refused to do that. My wife ultimately found Hertz employees inside the garage who helped us figure out a safer place to leave the car. The entire situation took more than 45 minutes and we barely made our flight despite building in extra time. Other SIXT customers were arriving and dealing with the same issue. To SIXT's credit, Senior Branch Manager Jazz Hernandez later gave us an excellent response, acknowledged the failure, and escalated it internally. Unfortunately, SIXT then followed that with a $10 "goodwill" voucher, which felt almost comically out of proportion to what happened. After I pushed back, they increased it to $100. We were also billed $31.98 in administrative fees on just $5.95 in tolls. After another round of emails, SIXT eventually refunded those fees. So the final outcome was better than the initial experience, and some employees handled things well. But the lack of after-hours support, the instruction to abandon a vehicle with the keys inside, and the amount of effort required to get basic issues corrected made the overall experience far more stressful than it should have been.

Not impressed and will not be using them again (I was a repeat customer before this rental)…read more Vehicle had road rash on the front left wheel when I picked it up. I took a video and the damage is visible on the video (but the video is not as clear as a still photo). I have asked repeatedly for them to check their photos/videos from the 3D scan they took prior to me leaving but they have not responded or addressed my request at all, and have only asked for my video, which I provided. Just repeated generic emails asking for my insurance information (which I provided when I rented the car) without responding to my inquiry. Now that I have researched how aggressive/lopsided their damage claim process is and the apparent lawsuits related to it, I will never use this company again and do not recommend it.

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.

The rental process was smooth online. When I went to the window in the garage to check in, it was…read moreclosed. I walked around in circles because there were no clear directions that rerouted me to the next open Avis station. For someone from out of town not familiar with the layout and with no map of the parking lot, this was irritating. I finally checked in. The employees working the desk were great and friendly. I had to give my info all over again. I thought that was done, but it wasn't. My email and confirmation number got me nowhere. Now thinking about it, maybe I was charged twice lol. I will check when I get home. When I rented the car. I purchased insurance, and I got a quote. When I got to the desk, it was a different price, higher. They had no insurance listed for me. I got to the area where the rental cars are. The employee working the area, a lady, handed me the keys and left. I had two dents and questions. I had to flag her down. She didn't seem to want to be helpful. It was a slow day. She was on the phone on a personal call and eating inside an SUV. I drove out of Mr. Toad's Wild Ride airport road as happy as can be. That airport had me going in circles. I was driving for maybe 7 minutes when I heard a sound. I looked down, and the low oil canister sign appeared. Two minutes later, the check engine light came on. Right after that, the low gas alert came on, omg. A scary experience for a woman driving alone in a state she has never been to. I called Avis and told them about the issue. They were apologetic and had good customer service. I told them I didn't want to go back to the airport, but I would exchange it at the nearest location. I did a prayer and drove to it with the little alarms going off. They gave me another vehicle. The process was smooth. It was just time-consuming, and I am here for cork and not fun. I didn't have the time to waste.

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a…read moreyounger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car

this just keeps getting worse. We can't get out of the Dollar/Thrifty garage at Boston Logan…read morebecause there is no attendant, Oh, 15 min later he's back. He had to go on break. Unbelievable.

If I could give zero stars I would. AVOID THIS LOCATION AT ALL COSTS. Horrible service and hours…read morelong waits. I stood in line for 45 min only to be told they had no cars available (I had a reservation) and it would be another 30 min-1 hour for a car. I went over to Sixt and got a car in 5 minutes. No line.