Decided to test drive a Model Y. Made an appointment, and the test drive was great. Our salesman Michael was very patient and helped us at ease to place an order. Pick up was today. It was supposed to be 11am, but I received a phone call informing me that the time is moved to 2pm. Arrived at the dealership. Katherine helped us to check in. She was very friendly. Once our car was ready, Alex helped us to navigate the car before we drove away. Great experience overall. read more

Could not be more disappointed and frustrated with this location. Brought my Tesla in for a repair to the electrical/wiring system. When my car was returned, there were several plastic panels in the interior that were not placed back, cables sticking out of the C pillar, the screws holding the air filter were completely stripped (so now I can't change the air filter, and multiple plastic connectors missing from the piece of plastic attached to the bottom of the car. When that plastic cover on the bottom of the car did finally peel off from lack of plastic connectors it took the entire back bumper with it. Tesla said they couldn't do anything about that unless i just wanted to pay full price for a new bumper. Terrible experience, awful location, did so much damage to my car. read more

Overall, my experience with Tesla "delivery" was OK. I really like the seamless process Tesla has - there is no guessing, pricing is really transparent, and paperwork is taken care of before your "delivery" appointment (I put delivery in quotation marks because delivery means to the Springfield location, not your own address). The part I didn't like - in the app you submit all of your paperwork where it subsequently approved by their team. Our finance paperwork took DAYS to approve - come our delivery day, still not approved. In fact, it was still labeled as "under review" up until one hour after our delivery appointment. This felt beyond frustrating- we planned our whole day around pickup and the Tesla team was extremely unresponsive. However, we got a call 2 hours after our appointment time saying the paperwork we had submitted (5 days prior) had finally been approved. Once we arrived, things were very simple and the staff was very nice. However, I expected their waiting room/facilities to be a little nicer. This location looks a little run down. Elom who helped us was wonderful. She showed us our car, gave us a rundown on how everything worked, and then we were off. Tesla really needs to sort out their application system if they want customers to rely 100% on the app. This really affected our day of experience. read more

Tesla Cars - Car Dealers Near Me - Springfield, New Jersey

I went here to get my car's air conditioner fixed. The service advisor was friendly and I like the fact that they kept me up to date via the app including any update on the actual cost to repair. They also gave me a loaner to use while my car is being repaired. I was able to drop off the loaner after hours by placing the key in the drop off box and then pick up my car from the lot without having to wait for a staff member. read more

I have owned several cars in the past BMW, Mercedes Acura, and now Tesla This is one of the worst dealerships ever They never pick up your phone call Service dates are 2-3 months away You have a simple question about mobile charger or any car question it's impossible to get an answer for them. Unfortunately thousands of people bought Teslas recently and there's always a waiting line here and I don't think this franchise is doing enough to streamline the process. I've watched them for over two years .. Number of Teslas have grown by thousands and two years- the service quality / call center experience /professionalism has been bad then and it's obv gone down now read more

I just recently purchased a second Tesla I loved my first one and decided to go with Tesla again. I went to the same dealership as well because I had a great experience with them in Springfield nj . The salesmen that helped me in the beginning of purchase was Shaun and Odel. They were very helpful answered all my and my husbands questions . When you do all the paperwork and financing on the app it get tricky. First everyone at Tesla that helped with the paperwork was very professional I have to say and they tried to smooth things along which they did the best they could have done. I have to take some blame as paperwork was missing on my end but where I get a little upset is I wish that it was only two people working on a case or client . I had four employees reaching out and not everyone knew the case and what was going on. I do not blame them maybe that's how they work . I wish it was a little easier or only two people work on a client and keep records of the process. Will I use them again for another Tesla Yes!!!They are always professional at work !!!! read more

What do I say :) delivery was so simple in this showroom. You go and accept your delivery (in the app) and it takes you to ur car . Pick up the docs in the car , sign it and drive home ur Tesla ... it was amazing to see everything so much automated . No hassles dealing with sales rep and waiting for hours to get ur car delivered .. The only suggestion I would have is - probably have someone who can walk around asking people if they need help. There is absolutely no staff who smiles or asks people if he can help. Customers are confused as to what to do , and sometimes they wait in line for no reason. Also, after delivery , I wish there can be someone who can tell the basics in the car . Not everyone would have driven a Tesla before . Basic things like charging / and going thro the dashboard would help. Also , there is no water/coffee etc for customers. I feel the customer service could improve vastly ... read more

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I had an outstanding experience at the Tesla dealership in Springfield. I scheduled a test drive thru the Tesla app and our car was ready when we arrived. The day we tested the car it was a downpour and the sales associate came outside with us to show us the feature of the Model Y while get soaked. He also explained to me how the day of pick up works. I picked up my vehicle 2 weeks later and been loving it since. I have been referring all my friends and family to Tesla of Springfield. If looking into purchasing a Tesla go to this dealership you will not regret. Also before purchasing vehicle use my referral code and get 3 months of full self driving on top of the month free that Elon just put out. Referral code is Https://ts.la/robert965337 read more

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Extremely Disappointed with Tesla Springfield Service I brought my vehicle to Tesla Service in Springfield, NJ, and unfortunately, they damaged the wrap during service. The service manager, Nesi Hida, called and acknowledged the damage, stating Tesla would cover the cost of the repair. She asked me to send a quote and assured me a reimbursement check would be sent. I told her I was hesitant to believe this because in the past, Tesla promised to reimburse Uber charges and never followed through. She reassured me she was the new manager and things would be different. It's now been over two weeks since I sent the estimate and multiple follow-up emails -- not a single response. It's clear the same lack of accountability and follow-through remains. Extremely disappointed in the continued poor customer service and empty promises. Buyer beware. read more

Back to follow up. Still never heard back from the Manager Victor here. Went to the Tesla location in Paramus and they completely fixed our trunk. Apparently this location (springfield) did a crap job. Never needed to go to a collision location in the first place. Wish I could give this place ZERO stars. If you're reading this, don't bother coming to this location. Go to Paramus- better location, better employees, fast and efficient service! read more

Tesla Cars - Car Dealers Near Me - Springfield, New Jersey

9/27/24: Took a day off from work to do basic maintenance. Logged on to the app and followed instructions to drop the car off. Waited two hours then was told they were not going to get me in and I have to reschedule for next month. Apparently I was supposed to check in with a human even though the app clearly stated they were aware it was there. Pic as evidence for my confusion. Rather than work me in after I waited patiently for three hours, I was told I had to reschedule. It's taking two months plus to get an appointment and I'm not confident they'll get it right next time. Remember it's always the customers fault for their lack of organization. I cannot say enough about how awful this place is. As fun as the car is to own, I will never buy another one. They are not worth the frustration when they have issues and there is no customer support to help you. If zero stars was an option... read more

Tesla Cars - A lie telling me my car was checked in when it was apparently not.. - Car Dealers Near Me - Springfield, New Jersey

The staff here is very friendly and helpful. I had a smooth pickup process for my car and was in and out of the service center within 2 hours. They are very busy on weekends so that can be frustrating but the wait is not too bad. read more

Little too much wait time but great dealer just got my new tesla happy about it yes yes tes

Reviews of dealership, not the cars. Shopping for a daily, so scheduled a test drive here. The process to schedule a test drive was super annoying: I'm not sure if this is due to the current limited inventory, but there were very few slots available. Long story, but my appt ended up getting cancelled by them twice, so it ended up taking almost 2 months to secure a test drive. The test drive process itself was super smooth. I arrived 15min early as instructed, and was greeted by an employee as soon as I entered (they have quite a few staff). He had me in the vehicle within 5min and gave me the run down of the unique features that I would need to know. I then had 15min alone in the car to test drive, which was a really nice feature (before this only Porsche had let me take a car for a spin without sending a chaperone). After I was done, I just had to return the keys and ask any questions. No pressure at all. I actually had to return with the family and the guy helping me was able to book us in fairly quickly. During that 2nd visit we were about to check out multiple cars including the performance... Which was a mistake cause now I want a performance haha Definitely prefer the tesla approach to the regular dealer experience. read more

Do not trust the app! Make contact with 2-3 service providers face to face to make sure you are not forgotten. My Tesla Model Y came with a flat tire. They patched it and made an appointment for me to get a free replacement tire in 3 weeks. On my appointment day, it took 5 hours to get my tire replaced. I understand that they are likely very busy. I followed the app prompts accurately and it stated it would keep me updated. After waiting an hour I spoke directly to a service provider and he told me that a technician was assigned to my car and to look at the app for updates. 3 hours later I talk to another provider and learned that they probably forgot about me. It was done within the next 30 minutes. Although they make it seem like they have a faceless process with the phone app, I highly advise you to talk to 2 or even 3 different providers to make sure that you are not forgotten. read more

Went into the Springfield location today. 1 person was on the phone, the other working at his computer. I walked up to the guy working on the computer, stood there for about 2 minutes. He wouldn't even look up at me, forget about saying something like, I'll be right with you sir! What an awful experience!! I assume, since they don't work on commission, they couldn't care less about a customer!! Haven't bought one yet, and now maybe I won't bother! read more

Went in, and the first guy I talked to was extremely rude and condescending. Seemed completely bored out of his mind and treated every question I asked as if it was the dumbest thing he's ever heard. (Even though I only asked questions like "How does financing work? How does the tax credit work?" read more

I enjoyed the test drive of a tesla 3 today. I had never been in a Tesla car, so I signed up for a test drive. Website sign-up was easy. Once registered, I went to the location where all Tesla cars were getting delivered or test driven. Once I got into the building. I waited in line to get service. The service guy walked me to a car and opened the car and gave me a card key, and told me some critical information about the turn signal and how to change gears. The controls in the vehicle were very user-friendly. And he left to let me drive alone. He did not even come with me. That was weird, I was hoping I could ask a dozen questions about the car while test driving, so I drove around for about 15 minutes to return the vehicle. I gave the card key back. There was no pushy salesperson. I asked a couple of things about a car and purchase info (also tax incentives). Then I just walked out of the building, no pressure. It was so lovely. If I decide to buy the next car, I will look at Tesla. One thing I was a little annoyed with or did not like driving the car was it stopped soon as I let off the gas and pushed to go again, no coasting. I thought that was a little weird. read more

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Can see why people would have a difficult time. The website when ordering online was not the greatest and the link to make an apportionment didn't work so I was assigned a day/time which was actually for the best since it was a quiet time and day and route 22 can be a mess, especially making two quick u-turns (Yikes) You do need to go through the checklist if ordering online and make sure you have everything filled out and photos of license,insurance, etc before so most of the paperwork is done. However, Stephanie who was my delivery specialist was great and really helpful. Took time to explain things and cared. There is hope the experience isn't always terrible seeing from other reviews! read more

Tesla Cars - Car Dealers Near Me - Springfield, New Jersey

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I stupidly bought one of these tin car trash cars 2 years ago. Worst mistake I have ever made. Just one mechanical and electronic issue after another. They are literally the modern day version of the Ford Pinto. They really need to just drop all pretense and replace the "T(esla)" symbol with a S W A Z T I K A. Avoid them like the bubonic plaque. read more

This is Tesla's new service center where they service cars, they have a small show room and also perform deliveries of new cars. There are a few chargers (NEMA-1450) in the front parking lot although they are not superchargers. I recently purchased a new Model X and Tesla set me up with Springfield location for the pick up. Upon entering the staff was extremely friendly and seemed genuinely excited to show off the features of the cars. After that one of the sales guys walked me through some paperwork to sign off and handed us our keys. The entire process took about 30 minutes to complete and we were on our way. By far the best car buying experience I have ever had. Also the most amazing car ever. Every car service dealership should learn how to do fast and efficient service from Tesla! read more

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Very poor customer service. Great car, terrible support. I love the vehicle but hate the service. read more

Visited their service department recently and after a few days of driving around we realized they didn't bolt the seat to the car. The back seat is just loose and can be lifted or moved around. Unbelievable! I drove my kids around before realizing it was like this. How unprofessional are they?! Just lazy, incompetent, reckless work. Someone could get killed with this sort of oversight! Completely unsafe. read more

Tesla Cars - This is a seat that is not in any way attached to the car. - Car Dealers Near Me - Springfield, New Jersey

Extremely smooth pickup process, everything was straight forward and appreciated the minimal need of contact with Tesla individuals given the current situation with Covid. Hoping that my 2nd pickup will be just as smooth! read more

I should preface my review with a "Star Rating" breakdown... My love of the Tesla brand and my overall experience of driving my Model 3 LR since July 2018: 5-Stars My overall delivery experience and interactions with the Sales staff of Tesla Springfield: 4-Stars My overall experience with Tesla Springfield Service (Management & Service Techs) both in person and on the phone (EVERY call in to Springfield will be a 10-15 min. wait IF you're lucky): 1-Star Granted I think that this location is completely overwhelmed with the volume of cars and often OCD nitpicking Tesla owners, but that aside, my direct interaction with SEVERAL staff members during my last service attempt was completely unprofessional, disorganized and embarrassing. I had set up an appointment with Springfield to address some Autopilot errors in my Model 3 after being repaired after my Tesla vs. Deer accident. My honest review of that recommended, "Tesla Certified" shop can be found in my Yelp reviews, but point being, my car needed some more TLC. I showed up in Springfield at my scheduled appointment 12/20/18 to pick up a service loaner and be on my way, but this is where the confusion and issues started. The first tech who greeted me said maybe we can just check it out and you won't have to leave it.... so after 30-min wasted standing around during rush-hour, I was finally given my non-EV loaner directed by a more astute Tech's understanding of the pre-filed notes in my file. What was discovered two days later is that although the "Certified" Tesla shop had run up a HUGE bill on my insurance claim they either overlooked or damaged the front radar sensor during reassembly. Great! Problem solved right? Not so fast... So I was called to pick up my car and when I showed up on 12/22 the car developed yet ANOTHER safety system error and could not be released, so I left disappointed once again in the loaner. Now my car sits for days between being diagnosed, service holidays and eventual replacement of a VCM unit until 12/31/18 when they finally offered to deliver my vehicle to my work. Vehicle is delivered; all errors are gone, good to go finally? NOPE Guess what's missing? My aftermarket front all-weather floor mats!!! I assumed that they must have been removed for service, sitting on the side someplace, but sure enough after two days of calls, emails with pictures and aggravation their solution is just to pay for my STOLEN mats. I told them straight out the biggest issue is that customer property is going missing with employees being the only ones who have access to cars..."Service Manager" response, "yeah, it's weird they would only take the front ones". Unbelievable!!! Could they identify who worked on my car, moved the car, washed the car? Probably not, because their service is so disorganized and scattered I'm sure 10+ people were in and out of my car. Try to get the same Service Tech on the phone at Springfield...I dare you! It will be days running in circles between them taking down your number, never returning calls and having to explain your frustrations to a new face who doesn't really care anyways. Stay away from this place! Bottom line, Tesla is the future, but working with the Springfield Service Department is like trying to get life advice at Walmart during Black Friday. I have owned and serviced cars from many brands like Jeep, Scion, Infiniti, Lincoln and most recently Chrysler and have NEVER had such a poor level of service, follow up OR anything stolen from my car... which is truly sad considering the amazing cars and brand Tesla is building. read more

Tesla Cars - My Model 3 LR Delivery day 7/2018! - Car Dealers Near Me - Springfield, New Jersey

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Great Car but terrible Dealership and Customer Service. If your car comes with any defects, reject the car outright. They will scam you. My experience purchasing a Tesla Model Y - We picked up our car in September. There were a few minor defects and we were told they would be fixed right away by a service appointment. 2 months later and I am still waiting for my appointment. No one gets back to me. They don't pick up the phone. They have rescheduled my visit twice. They cancel hours before the appointment telling me they don't have the parts. They tell you that you cannot return the car if you have applied to the NJ EV rebate program. This is illegal by the way. The NJ Lemon law does not stop you from returning the car. Your warranty says nothing of this. I love my Tesla don't get me wrong, but go to another dealership. Do not buy from this place. They are scam artists. If they don't fix my car ASAP, I will pursue legal channels. read more

When my lease recently ended for my Tesla 3, I returned the car to the Springfield, NJ facility and picked up my new Tesla Y. Due to the incompetence of the staff at the Springfield, NJ facility, the car was never properly checked in as returned. As a result, Tesla charged me for an additional month's lease. For the past 6 weeks, I have been trying to get a refund from Tesla's Lease Returns, but there has been no response to my emails. Furthermore, I had to bring back my Tesla Y because there was a loose bolt rolling around under the back seat. I will NEVER lease another car from Tesla again.!!! read more

This review is in reference to my service experience. From the start I was given misinformation and was not provided with the correct expectation of how the service works at Tesla. I am a new Tesla owner and had an issue with a vehicle that was purchased second hand but to no fault of Tesla. The agent who did my intake became my advisor and from the gate provided me with misinformation. He was not very responsive and did not know how to properly address issues. When you call the service team for help you are left on hold with no check in no set hold on expectations. You are literally just placed on hold until Jesus comes. I feel if you are busy you should answer the call and take a message providing an estimated time for a call back. The saving grace of my entire experience was when I was connected with Brandon. He knew his stuff, did not set unrealistic expectations and followed through on what he promised. The team made initially the wrong diagnosis of my vehicles issue, causing it to extend the amount of time that my vehicle was in service. Brandon made sure that I was not charged for that part but also the diagnostics nor the labor associated with my service due to all of the back and forth and issues. Brandon is truly the reason that this review is a 3 star review and not just 1. The team at the Springfield office need 10 more service reps just like Brandon. If you go there ask to be assisted by Brandon. You will not regret it. Thank you Brandon for all of your efforts. read more

When I tried to take delivery for a new car, I noticed the doors were not closing correctly. I brought this issue to the service managers and sales team; they tried to convince me that it was ok, it was a normal problem with the tesla Y model, and their service team will fix it later. I am not sure they understand that when somebody pays $63k for a car, it's a normal expectation to have a good quality car. So, I declined to take the poor-quality car. The sales and delivery team did their best to make me feel guilty and unlucky that they shipped me a poor-quality car. Now we have a new problem; my old trade Tesla car does not show in my app, while the new car shows up in my App. I can not operate or report any issue with my car for the next new days until their delivery team sorts out the problem. In short, it is good to own Tesla until you do not have problems. Once you have a problem, wait for days or weeks to bring a resolution and be ready to stay on the phone for a long time for any customer service. One more issue everybody should be aware. I own Lexus, and I have never had a tire puncture in the last 10+ years; with the Tesla Y model, I had a tire puncture many times in less than two years. Each time I need to replace a new tire. I believe there is something fundamentally wrong with their tire. read more

I been waiting for my license plates , yesterday the UPS driver Delivered a EMPTY ENVELOPE. We calls this dealer and Willy only apologized claiming that there is no manager at that point . I asked him to leaves notes to a manager to call me next day asap . Never got a call however around 11 am in called the dealer and MARIA after her rudeness and lack of acknowledge on how continue w this Tesla Fiasco she decided to hang up the phone on me . Driving in my way to the dealer someone call me , telling me that nothing they can do but I have to go and file a complaint at police dept. Maria blame UPS and when I called UPS they blame the dealer ... CAN YOU IMAGINE MY FRUSTRATION. When to police dept and file a claim , I have a car can't drive , a payment that Tesla require and a bunch of negative unproductive individuals that can resolve an Issue that had created . Final situation. My license plates and registration w as stolen. By the way I have to run around and fix it . Advise STAY AWAY FROM THIS DEALER .. and the manager of this location should be fire read more

Saw so many bad reviews and I wondered why. So I decided to write my own. I bought two Teslas that both were delivered via this location. The first experience was a bit chaotic, but on time and friendly. The second time around they were more organized and a lot friendlier. I've been here after a year with both cars for minor service calls. Every time I was treated very good and although I agree that the Keurig machine coffee isn't the best, that's not what I came here for and it was a nice unexpected addition. A plus. By the way. both cars are pristine and working correctly after a year. We drove one of them all the way to Florida with the free supercharging miles. Cannot complain. read more

The customer service at the Springfield NJ center is the WORST I have ever experienced. They rarely answer the phone and when they do, the people they have answering the calls give AI like answers such as "I understand your frustration, but this can be resolved on the App." The App is not user friendly and is incapable of answering questions. I left my car for service, was told nothing for 2 days and then, when I called and waited 30 minutes on hold; after holding I complained and got an estimate for $10,000.00 of work without a phone call explaining anything. Instead of providing loaner vehicles, they claim to provide $100/day in uber credits, but now, after complaining and indicating I want to come pick up more car to be serviced elsewhere, I found out they cancelled the uber credits. I am now on hold again for 25 minutes. Tesla is a crummy company without any appreciation of the people that buy their cars!! read more

This is a terrible service center. Very disorganized. I had a scheduled appointment that was covered under warranty. I signed off on it and took off from work to get the work done. When I got there they changed their mind and would not cover the repair due to a systems problem that didn't record the several mobile appointments that would have stamped my request 3 weeks earlier. The manager was very rude and non-caring. I would consider purchasing another manufacturer in the future if this is how they organize and run their service read more

completely disappointed with the customer service people, not good at all. learn how to be professional, you guys are letting tesla reputation down. manager of springfield tesla himself is hopeless and covering his staff/people. that chinease guy who is standing with arabic beard guy at front desk and one white guy, only jason is okay apart from him all are completely unprofessional and rubbish, very rude. must be sacked from their job or they will carry on letting tesla reputation down. people have already given less than 1.5*/5*. read more

I agree with the other reviewers who had a bad experience while getting the delivery for their cars. Pretty disorganized place.., the attitude of the employees is pathetic. Actually rude. Not enough space for customers to sit. No directions on what to do. Delayed delivery even after completing all the paperwork online, setting up and appointment and also getting a couple of confirmation calls from them for the appointment. With the white decor, they think of aping apple, they first need to learn the art and science of customer service... and build processes around the same. It is a very good car though... but I dread going back there and interacting with them for service. read more

I love the car first of all, but I really do not like how unorganized this place nor how unfriendly their people are. Like other reviewers said when picking up the delivery - I waited for 2 hours before someone was able to show me to my car even though I had arrived on-time for my appointment - what was the point of having an appointment? My coworker received her car at home in Long Island on the day of her appointment! The waiting room was so bared, they didn't have enough chairs for customers who came for the deliveries or the car services. There's hardly any signs letting people know what to do when they arrived. The Kurig machine didn't even have any coffees, let alone the creamer nor was there any cups. These cars are expensive, but you wouldn't know it if it was based on the treatments. I am still waiting for my plate and registration when it has already been almost a month of waiting - let's hope this comes in soon. Seriously, I had better services when I bought my Mazda, and Mercedes-Benz. Disappointed. read more

They are awful customer service and attitude. We sent our car for the annual checkup and maintenance, they stated that we needed new tires. We gave the approval and mentioned to please let us know when was it completed. Instead, they gave us a loan car for the day or so. We handed our car to them with no damage to our tires, they are a 20-inch rims for a model 3. When we were told to pick our car, he rims of our tires were all busted and scratch. They even had pieces of the scratches, we sent them pictures and ask them to fix it, we followed the app, because if you call, they will leave you hanging for hours so you grow tired and hang up. We contacted them through the app they ask for photos, we provided photos before and after and they didn't bother to respond. Instead, they ignored us and close the ticket without any issues. They only care if you purchase a car after that you are screwed if something happens to your car. If there were stars minus to give, they will win them all. I wouldn't give them even a star. The service has gone downhill for years now. I will never again buy a tesla with such an AWFUL service. You go there to service your car and comply with maintenance, not to have them damage it. read more

Quality control on my newly purchased model 3 is awful, if not non existent. Went to pick up my brand new car, only to find multiple fit and finish issues with the body, and multiple pieces of glass that was chipped and deformed, and a rear glass panel that was inserted too far forward showing the glasses weep holes and no doubt creating another point of leakage in the Tesla due to all the poor seals so there would be problems downstream. Refused to take delivery and Springfield found me another new car that day. That problem car will 100% be given to another sucker rather than be fixed immediately with Tesla hoping the next customer doesn't notice all the defects and poor workmanship. Unfortunately, because the Vin for the newly found car was different, my insurance was no good and a new policy and id card could not be created for a day. So, after an hour of waiting at the dealership, an inspection of a car that should never have been permitted to leave the factory, and thirty minutes of time trying to get insurance updated due to Teslas sloppy workmanship, I left and now need to return another day (30 min drive each way) and begin the painful process again. Clearly, Elon is churning out cars without regard to craftsmanship and had I taken the first car and relied on the dealerships assurance they could fix it all later, I would be stuck with a lemon and fighting Tesla in court rather than here on Yelp. Unless you really need to get a Tesla, I would recommend staying far away until this software company understands the need to put out a QUALITY car that has easy part availability and reasonable repair times. read more

I've been waiting to pick up my Tesla for almost an hour. I arrived on time for my appointment but no one is available to help me. I can't believe how disorganized they are. read more

Tesla Cars - Car Dealers Near Me - Springfield, New Jersey

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Horrific experience from delivery to post-delivery service. Since picking up a "new" Tesla Model 3 there were scratches and damage all over the vehicle. Trunk, doors, A-pillar, seats, grill, headliner, you name it and there was probably some damage. After scheduling service to repair these issues, their service department did an absolutely abysmal job at correcting the damage. And then when I approach them about it, they just completely ignored me. (Their "advisors" Jeny Vargas, Angie Ayo were completely useless.) This is the last place I'd take my car for service, and likely my last Tesla due to this experience. I should have rejected delivery when I had the chance, now I'm left with a car that has streaks of the wrong color, poorly replaced parts, and it looks used despite being a few weeks old. read more

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