::CUSTOMER SERVICE REVIEW:: A+++++++++++++ for Vinny…read more A lot of you may not know firsthand what it's like trying to buy a big ticket item as a Black person. Degrading, humiliating, invisible, scammed are some of the words that come to mind based on my 44 years of life. There is no aspect of life where racism doesn't reach. In the case of car buying I try to do all negotiation before I even step foot on the lot because of that but last week I was just there to see if the dream - a Ford Bronco - lived up to the hype. My husband and I were on the lot sitting in the 2 door and 4 door models for a few minutes before being approached by Vinny. He was in a word, amazing to work with. I asked questions, went through the models (I've had an Outer Banks model saved on my computer for the past 2 years lol) and he offered to have me test drive. No hassle - here are the keys let's do it. We had a great convo while driving about cars, interest rates, 2025 refreshes, alternatives. I felt very human as both a Black person AND a woman and that's rare at a dealership. My timeframe to buy is 6 months - and possibly longer if these rates linger where they are ::insert angry face here:: But if I do opt for a Bronco I will be back to shop with Vinny specifically.

Brought my car in for a brake job - they gave me the car back with the battery dead (it was a 1yr…read moreold battery) and one of my tires shredded off because during delivery they drove the car 11 miles on a flat tire. THEN instead of giving me a new tire because they destroyed mine - they took one of my own tires from inside my car that I had bought before bringing my car to malouf to get serviced WITHOUT MY PERMISSION!! They destroyed my perfectly good tire and then took one of my own tires out from inside my car because they were too cheap to replace my tire that they destroyed. The absolute worst customer service I have ever experienced and I have a law suit in the works currently for the theft of my tire. Also Sal tried to fight with me on the phone multiple times because he refuses to take accountability for his mistakes.

Everything. I went to see a BMW 740. I'm trying to get a look at the car. It's parked up against a…read morehuge stinky dumpster. Apparently that's manager parking. Seems appropriate because the place is a dump. It smelled like mold and mildew. The manager is also using the car as his personal car. Ummm, no. Leave the car on the lot. The salesman knew less than I did. He didn't pull the car out so we could get a good look at it. He didn't stay outside and "talk up" the car and its options. I'm pretty sure it's because it was 90 degrees and he knew nothing about the car. I've purchased many, many cars in my lifetime. I've never had such an experience. I've also never paid sticker or online advertised price and I said as much. This guy actually said, "then I guess you're not buying a car tonight". VERY UNPROFESSIONAL! He embarrassed himself. Then this car that's been in PA and NJ from 2022, is serviced in FL a short time after it arrived at Auto Hub. Then it's back. Oh, "that must be a mistake". "Once the car gets here it stays here". Sure, see ya. I suggest finding a reputable, knowledgeable dealer and skipping this place. Now I know why it was a ghost town when we got there at 6 pm on a Thursday night. Super disappointing and a complete waste of time. It wasn't worth the hour drive to get there. We made it worthwhile by going out to eat, nearby!

My husband and I found what seemed like a great deal on a Dodge Charger through cars.com, which led…read moreus to Auto Hub. The car was priced about $7,000 lower than comparable models... almost too good to be true. My husband stopped in, spoke with one of their sales associates, and test drove the car. Everything seemed fine, so we made an appointment for the next day so I could see the car as well. After my test drive, I was ready to make a deal. And that's when everything fell apart. Once we sat down to finalize the numbers, the dealership began adding one questionable fee after another: a $2,000 "mechanic inspection" fee, $1,750 "commission" fee (which we were told was a discount from their normal $2950 fee), plus the standard taxes and DMV costs. Then came the biggest red flag: we were told that if we wanted to pay cash, we'd have to pay an additional 5% fee to make up for the "kickback" they lose from their financing company. The only way to avoid that fee was to finance the car through their preferred lender, with a limited down payment, and an obligation to carry the loan for at least 3 months. In 20 years of buying cars, I've never been told that I must finance a vehicle or that I can't choose my own down payment amount. It's misleading and feels like a scam. To make matters worse, 24 hours later the dealer actually called to tell us that the car had been "sold." The same car that had been sitting on their lot for over 90 days suddenly vanished right after we questioned their fees. It all feels incredibly slimy and shady. Bottom line: the price you see online is not the price you'll pay. Expect around $8,000 in added fees, pressure to finance, and questionable sales tactics. Buyer BEWARE.

I had a great purchasing experience at Malouf Ford in March of 2025. I dealt with their sales…read moreassociate, Robert Santoro who was friendly, helpful and easygoing. No pressure, no B.S. I purchased a 2025 Maverick they had on the lot. Prior to going to Malouf, I had already researched the Maverick in various trim levels, but also already knew most, if not all the details on the specific one I was interested in. Having that knowledge up front helped the sale process move along smoothly, and quickly. Robert patiently answered any questions I had, and made sure every "I" was dotted, and every "T" was crossed. While negotiating price, I also briefly dealt with the pre-owned sales manager, Justin (if memory serves), who was also pleasant, reasonable and easy to talk to during the process. On delivery day, Robert had my new truck ready to go, right out front, freshly washed inside and out with a full tank of gas for the drive home. The finance manager, Maureen DeLucia also made the process quick and easy with her friendly demeanor and efficiency. We spent more time just having friendly chatter than doing paperwork. Before I left the dealership in my new ride, Robert made sure I had everything I needed and that I didn't have any unanswered questions. I mean, we all know that this is how car buying should be with few exceptions, but the unfortunate reality is it doesn't always go this well. I'm happy to report that each team member I dealt with at Malouf Ford made my car buying experience headache free, quick and easy. Thanks to all!

i ordered wheel locks from ford accessories with the service fee to install them. I had my…read moreappointment at 8:30, and i went into their service center, their staff pretended like i didnt exist until one of them side eyed me and asked what i was in for, and he took forever to check my car in, and treated me rudely when i was actually reading the papers they handed for me to sign. then i asked a question and he got annoyed at me again, and then went back to pretending i dont exist after he handed me my receipt. i only made my way into the customer lounge bc ive had the pleasure of dealing with their rude/aggressive/pushy manager in the past when i was looking to buy a car from this dealership (dont, they add on at least 5-7k of junk fees), they took OVER 2 HOURS for a simple wheel lock installation (its not an engine rebuild), and i got thirsty and their fridge was nasty and out of their "complementary water". he apologized at the end but it genuinely shouldn't have taken that long

Above and beyond! My fourth car from Malouf, one Malibu and three CT5. Painless transactions…read morealways. G.M knows his stuff, Kevin in finance too.

First off in a day when car dealers treat you like an assembly line, Malouf Cadillac and Chevy are…read morejust the opposite. Gene Ponti, Bill T and Kevin (finance manager) are engaging, knowledgeable and the LISTEN. Just picked up our 4th car in 3 years from Malouf and while we could have gone anywhere, we keep coming back. They are honest and fair. I originally thought this one was going to be an XT5 but Gene asked me to give the CT5 a look and I am so grateful I did! Love the car and the ride!! I ended up with the exact car and packages - a rarity today when often your forced to settle for slightly different than your dream car. Thanks Gene and Bill and Kevin!! Best, John A

The manager got back to me to let me know my repair (a new engine on a two month brand new 2026…read moreequinox) was done. I got no information on the reports I requested which I describe below. My car has been with them since 1/9/ and it is ready to be picked up tomorrow. For this inconvenience, they said that they would comp my January payment. That is it! Totally unacceptable and I deeply regret leasing 4 vehicles from this dealership. Stay away. As soon as you sign, they will abandon you and defer all the issues elsewhere. I reached out to the manager of Chevrolet on 1/17 and, as of this posting on 1/22, have not received a response. I am requesting the initial report explaining why Chevy Malouf deemed my 2026 Equinox sellable when it now requires a full engine replacement after only a month and a half. The vehicle was also brought in for service less than a week after I received it, and I am requesting the invoice/report detailing what was diagnosed and what repairs were made at that time. After that visit, the check engine light was turned off but came back on two days later. This raises concerns about whether proper testing was conducted or if the light was simply reset without addressing the underlying issue. I plan to add all related documentation to my pending case with General Motors (GM) as well as with Consumer Affairs. I still have several unanswered questions: Am I responsible for my monthly payment if I did not have possession of the vehicle for much of January? Wasn't my lease calculated based on a brand-new vehicle with its original engine? Now that the vehicle requires a major repair, shouldn't the lease be reassessed, as the value is no longer the same? Why was I never offered the option to exit this lease and start a new one with a different new vehicle? I initially asked about this when the check engine light first came on and was told, "I don't know how you're going to do that." Today, Chris, the service manager, contacted me to let me know the new engine has arrived and repairs will begin. He has always been great to deal with. I am simply frustrated that I am having to deal with major service issues so early in my lease. There are still ongoing issues with this vehicle. I have had it for only two months, and this brand-new 2026 vehicle now requires a complete engine replacement. It is unbelievable that General Motors is choosing to replace the engine in a two-month-old car rather than doing the right thing and providing me with a completely new vehicle. I have completely lost trust in this vehicle. This has been, without question, the worst experience I have ever had purchasing anything--let alone something as significant and expensive as a vehicle. Due to the severity of this situation, I have opened a formal case with General Motors and filed a report with Consumer Affairs. It appears that the dealership is simply following General Motors' direction rather than taking ownership of the situation and advocating for the customer, despite being the entity that sold me the vehicle. This lack of accountability and customer support has only added to my frustration. I'm following up regarding ongoing issues with my leased vehicle, which I received on October 25. Since then, the check engine light has come on three separate times. While I appreciate that your team agreed to meet me at my home to swap out the current vehicle, I was later informed that there is no way for me to receive a different vehicle. This has left me feeling stuck with a car I no longer trust. I believe the right and fair resolution would be to replace this vehicle entirely or offer a comparable alternative to make up for the inconvenience and repeated issues I've experienced. Again, this is my 4th vehicle with them, so I have been loyal. Additionally, I have concerns about how the initial service visit was handled. When the check engine light first came on and I brought the vehicle in, I was told, "It was close to closing time when you brought it in, so they just checked it quickly." I find this response unacceptable and negligent, considering the seriousness of a check engine warning. I was also asked to provide proof of where I was told I could get my new car at the same payment rate as before, which I have done -- I can provide the screenshot again if needed. At this point, my confidence in both this vehicle and the service I've received is gone. Their solution is this is the car I leased, so I am stuck with it and have to deal with getting service on a brand new 2026 Equinox.

Told me the car was perfect after he did a walk around because I'm from out of state. I drive 7…read morehours to discover the drivers window was all scratched. the drivers fender is dented. Touch up paint on the hood. Plastic rubbed on the rear hatch. And more. With 30 years experience did they make a mistake and honestly miss all of those things or misrepresent the car's condition to get me in the door? You decide. Read others' reviews.

Met with Mr. Hamza Imtiaz, Toyota Client Advisor on Labor Day…read more I explained the type of car I was looking for, returned in October to test drive two used cars Once I decided on a 2019 Honda Civic with low mileage, he was able to work within my budget for cash A true gentleman, no high pressure Picked up my car today I highly recommend you contacting this person

I never do this, but I have to share my experience here…read more Purchasing a vehicle should be an exciting experience. Unfortunately, this dealership turned it into a frustrating and disappointing ordeal from start to finish. The most basic expectation when taking delivery of a vehicle is that it has been properly prepared and inspected. Apparently, that standard is too much to ask here. When I received my vehicle, the door thresholds were covered in dirt and grime, there were obvious smudges across the hood, and, most concerning of all, there was a scratch that should have been identified and addressed long before handing the keys to a customer. It looked as though no one had bothered to perform even a cursory inspection before delivery. The lack of attention to detail was matched only by the dealership's incompetence when it came to scheduling. Something as simple as arranging an appointment became a needless headache. Poor communication, confusion, and an apparent inability to coordinate was too much ask here. To make matters worse, the experience in the finance office was shockingly unpleasant. The finance manager was rude, and displayed a level of arrogance that left me wondering whether customer satisfaction means anything at this dealership. Rather than treating customers with respect and professionalism, I was given an attitude. Between the dirty condition of the vehicle, the visible cosmetic damage, the scheduling chaos, and the unacceptable attitude from management, this dealership failed at virtually every stage of the customer experience. If they cannot take the time to properly clean, inspect, and present a vehicle before delivery, it raises serious questions about the quality of everything else they do. I would strongly caution anyone considering doing business here. There are plenty of dealerships that understand the importance of professionalism, preparation, and respect for their customers. Unfortunately, this is not one of them. After voicing my concerns to management, they stated they would like to resolve this issue. It's 21 days since I responded to their email and still haven't hear a word from them. Delivering Customer Frustration!

Picked up my new used car today, and TJ and the rest of those involved were very professional and…read moremade my purchase pleasant, so hats off to TJ and the crew. If I were to consider another car, Malouf GMC in North Brunswick would be my first stop. They deserve the five stars.

They misdiagnosed my car for needing an oil change when it needed a head gasket and refused to…read moreadmit that it was the wrong diagnosis it's their loss though because they lost a loyal customer and my car would've been in their shop needing at the least a head gasket but I am going for a new engine

I have purchased many cars over the last 28 years and have experienced a very diverse group of…read moresalesman within the more popular makers. I have yet to have all my needs met; being comfortable, respected, educated and more importantly impressed-- until now. My experience at Acme Nissan was simply amazing and they did more than meet expectations-- they exceeded it. From the beginning I was met with a warm receptionist and asked to wait briefly in a very nice and pleasant setting. The salesman "Andy Patel" in short is an amazing salesman and even a better person. He came across as genuine and not the typical car salesman-- his attention to detail, overall knowledge and interpersonal skills really sealed the deal. The entire staff at Acme Nissan should be commended for their professional presentation and the ability to truly relate to the average buyer. I would recommend Andy and the Acme staff to any car buyer

This review is for the service department. Although I normally post only positive reviews, I am…read moreextremely unhappy and frustrated after dealing with this place. It's been almost a year since I had the very unfortunate experience of taking my car here for the first time to resolve an issue, which left me with nothing except a headache and more problems ever since then. I would give negative 0 stars if it was an option. They charged me over $800 to replace an alternator (on top of $600 to remove my remote start system which they "claim" was causing issues). The first alternator they gave me was faulty (which they refused to acknowledge until I brought screenshots with proof from other places such as Autozone). They replaced the alternator with ANOTHER faulty one, which I just had replaced by my mechanic this week for $600 (much less than what Acme charged). I was there a total of 4 times last summer trying to resolve this issue, each time leaving with more problems than I went in with. My battery lights kept going on every time I left, and my car eventually wouldn't start several months later, due to alternator issues and issues with wiring that occurred only after Acme technicians messed with my car. When I tried speaking to a "manager", I was given the runaround about how none were available and would call me back. Six months later I finally received a call back, only after I started a case with corporate. The only solution that was offered was to waste my time bringing my car back AGAIN to a place that caused me nothing but problems since I went to them. Why would I want to do that and end up with more problems and headaches down the road?! Horrible customer service. I made it clear several times that I wanted some sort of compensation for the large amount of money and tremendous time wasted, taking a day off work to bring my car to my mechanic, being without a car for weeks last summer, and just overall awful experience. Needless to say, I got nowhere with it and am now out $1500 in addition to the new alternator for another $600, and $300 to fix the wiring issues, so well over $2,000. I have never experienced anything like this before in my life. I've been going to my mechanic for about 20 years and never once had an issue. I went to Acme once and have had nothing but issues. Definitely would not recommend. I am usually very fair and give people the benefit of the doubt, but in this case, I needed to express my frustration because this was definitely not resolved in a way that was beneficial, fair, or satisfactory to the customer. I also read several other reviews on here about people who brought their cars for service and ended up with more problems than they had to begin with. Normally I take those types of reviews with a grain of salt, but in this case I can't help but believe them after my own experience.

the twins used to work on my car many years ago when i lived in NJ. they were kind, professional,…read moreand always did an amazing job! I will never forget them

Excellent and honest car repair services. They will always be clear about what needs to be done and…read morewill communicate with you. I had brought my car in for something rather small but would definitely want to consider future services there.