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    Malouf Lincoln

    2.4 (47 reviews)
    Closed 9:00 am - 6:00 pm

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    The tire dust from the driving after the caliper replaced!

    Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer service experience ever. My husband brought my truck for a brake service on March 19 and pick up the next day. It cost us $ 981.30 to replace front rotors with brake pads, repack front bearings and replace passenger side brake caliper and performed brake flush. After driving the truck on Thursday the tire on passenger side shows the brake dust. Brought the truck back to Malouf and Sal said the tire rod is cracked and need to be replace. After my mechanic friend take a look at my truck, there is nothing wrong with the tire rod but the caliper is a rebuilt caliper which look very bad. I went to Malouf this morning and spoke to Joe, showed him the picture of the caliper and the video of the tire. He asked me who change the caliper? I gave him the service paperwork with what was done, he told me to make an appointment to drop the truck, while I was waiting, Joe handed the paperwork over to Sal, and he was very rude to me saying nothing wrong with the caliper and it was replaced. He refuse to listen to any of my explanation or answer my questions, at one point he was very rude telling me: "I don't understand every single word you say! I already told your husband what need to be done!" After put him in the phone with my mechanic friend he finally admitted the caliper they put is not a new one it was rebuilt and the wheel bearing need to be change and the passenger side sway bay end link is broken. This will cost us more than $ 300 to fix it. And he keep insisted will not do anything with the rebuilt caliper. I am sure there will be something else wrong or need to be replace after we bring the truck back to get these extra fix. Very frustrated, for the big dealership with many customer who trusted them, this is how actually they treat the customer. I hope everyone could take a lesson from this and make sure you get the 'new' parts if you do get your service done here.

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    8 years ago

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    10 years ago

    Be wary of their tricky sales tactics. Never purchasing another vehicle from this dealer ever again!!!

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    Page 1 of 2

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    Review Highlights - Malouf Lincoln

    Joe, Dino and Sammy really provide additional support to make the deal work and for consideration on my trade in.

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    Malouf Ford - 2025 Ford Maverick Tremor

    Malouf Ford

    (43 reviews)

    I had a great purchasing experience at Malouf Ford in March of 2025. I dealt with their sales…read moreassociate, Robert Santoro who was friendly, helpful and easygoing. No pressure, no B.S. I purchased a 2025 Maverick they had on the lot. Prior to going to Malouf, I had already researched the Maverick in various trim levels, but also already knew most, if not all the details on the specific one I was interested in. Having that knowledge up front helped the sale process move along smoothly, and quickly. Robert patiently answered any questions I had, and made sure every "I" was dotted, and every "T" was crossed. While negotiating price, I also briefly dealt with the pre-owned sales manager, Justin (if memory serves), who was also pleasant, reasonable and easy to talk to during the process. On delivery day, Robert had my new truck ready to go, right out front, freshly washed inside and out with a full tank of gas for the drive home. The finance manager, Maureen DeLucia also made the process quick and easy with her friendly demeanor and efficiency. We spent more time just having friendly chatter than doing paperwork. Before I left the dealership in my new ride, Robert made sure I had everything I needed and that I didn't have any unanswered questions. I mean, we all know that this is how car buying should be with few exceptions, but the unfortunate reality is it doesn't always go this well. I'm happy to report that each team member I dealt with at Malouf Ford made my car buying experience headache free, quick and easy. Thanks to all!

    i ordered wheel locks from ford accessories with the service fee to install them. I had my…read moreappointment at 8:30, and i went into their service center, their staff pretended like i didnt exist until one of them side eyed me and asked what i was in for, and he took forever to check my car in, and treated me rudely when i was actually reading the papers they handed for me to sign. then i asked a question and he got annoyed at me again, and then went back to pretending i dont exist after he handed me my receipt. i only made my way into the customer lounge bc ive had the pleasure of dealing with their rude/aggressive/pushy manager in the past when i was looking to buy a car from this dealership (dont, they add on at least 5-7k of junk fees), they took OVER 2 HOURS for a simple wheel lock installation (its not an engine rebuild), and i got thirsty and their fridge was nasty and out of their "complementary water". he apologized at the end but it genuinely shouldn't have taken that long

    Malouf Buick GMC

    Malouf Buick GMC

    (34 reviews)

    They misdiagnosed my car for needing an oil change when it needed a head gasket and refused to…read moreadmit that it was the wrong diagnosis it's their loss though because they lost a loyal customer and my car would've been in their shop needing at the least a head gasket but I am going for a new engine

    An unequivocally awful business. Where to begin? How about the fact that they knew we were coming…read morefrom out of state and neglected to tell us that a bank check was needed until the day of, as we were on the road. We were so so lucky that our normal (out-of-state-specific) bank had one singular location that required only a minimal detour. Other information withheld included a fee to ship the plates back home. Fastforward to post purchase, a mere TWO drives later, the truck did not start. Dead battery. How are you as a dealer not going to check the battery of an 8 year old vehicle? Absolutely unacceptable. Can't get any worse right? WRONG. How about an inability to contact amanda or kyle (our rather bland sales guy) for over a week. The whereabouts of the plates: a mystery, and the status of the paperwork: unknown. It's crazy how the communication fluctuated from such a keen eagerness to make a sale to radio silence to your own negligence. It quickly became the day before the expiration of the old tags before kyle finally answered the phone. It turned out they had the plates just sitting there the whole time but "did not have our phone number in the system." Complete BS. Even if that outright lie held any truth, it failed to acknowledge the fact that he had been blatantly ignoring countless calls and numerous emails that were merely inquiring if he could accomplish the small fleet of doing his job effectively. Needless to say, it did not take long to realize he in fact could not do his job swiftly, nor could buick gmc hold any ounce of integrity.

    Malouf Lincoln - car_dealers - Updated May 2026

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