I did not buy my 5 series here, but I now come here for service. The BMW dealership where I did get my car was great, but service was always a sticking point. They were fine for the routine stuff, but something that required a bit more legwork...not so much. I've had a rattle in my headliner for just about a year now, and my previous dealership had my car for a combined 3 weeks over the course of 2025 trying to fix it. I get it, it's hard to pinpoint sometimes, but after 3 videos and 2 road tests with the shop foreman all confirming the noise, the latest visit this past Fall (9 days) resulted in a "it's coming from the passenger seat and we need to order a part that's on backorder" - needless to say, I gave up, and said magical part has yet to materialize. I took a few months off from this adventure, and brought my car to Springfield in December. A simple 7-minute drive with the foreman confirmed the noise, its origination point, and it was fixed within 3 days. I got a loaner no problem, and I now have my car back less a noise that was driving me nuts every time I hit a bump. And Jersey City has a lot of bumps. This is a very long winded way of saying they clearly pay attention to the big and the small, and the hunt for the elusive headliner rattle proved no match for the team. Cherry on top, the drive to Springfield vs. my old dealership is a lot better anyways. read more

First time using this BMW Service department and left feeling satisfied. Spoke to Jessica on the phone she was helpful and knowledgeable. Jason kept me well informed regarding my car which I had to get towed in due to coolant light coming on. Love all the external features and updates via text. Jason was responsive to my questions and concerns! Car wash was much needed due to all the snow so thank you for that. High five to the all the team who handled my car with such care and a quick turnaround ~1.5 days. Will be back. Highly recommend!!!! read more

BMW of Springfield - Outside Service Center - Car Dealers Near Me - Springfield, New Jersey

Patrick was extremely professional and got me an amazing deal. I am very happy with my x 3. He knew exactly how to captivate my attention by offering me exactly what I needed. He gave me friendly advice in terms of color inside and made it possible to get me a comfortable monthly payment. I highly recommend him to friends, family and even random people who ask me about my new car. He got himself a loyal customer for life. I am in love! read more

Stan, Gus, Nick. Dream Team! Stan is a relationship manager, not a salesman. He helped guide me into which car is best for my wants and needs and raised relevant pros/cons that I had yet to consider. Stan has gotten me into my dream car and I am absolutely elated. Gus is super knowledgeable when it comes to the features within the car itself. He helped to answer all of my questions and show me features that I otherwise would have never found. Nick is very patient and helpful. He assisted me in weighing the options for extended coverage / protections. He was not pushy at all and enabled me to feel that I was getting a good deal while being covered. I was not happy with the sales process. After I said that I would buy the car at MSRP, the next day I was told that an out of state person is offering $10,000 above MSRP but the dealership would try to do something for me. They eventually came back saying that I could have the car but added $2,500 over the MSRP. They clearly fabricated this story to get more money out of me. Be prepared for the sales manager to try to get one over on you. read more

Purchased my 10th BMW from this dealership recently and highly recommend this dealership. Professional, reliable and fairness are the primary reasons. The whole team goes out of their way to exceed expectations on the whole buying experience. From Jack Ferreira to Ryan Hamtil to Marcos Silva and Nick Scheetz they are experts and make us feel like VIPs! Another great buying experience! read more

BMW of Springfield - My latest ride! - Car Dealers Near Me - Springfield, New Jersey

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Unprofessional concierge service staff. They really need to up their hiring standards. Called for service was met by an unprofessional female chewing on gum while talking and a condescending attitude to match. For a premium brand like bmw -image and presentation should be everything, but it's gone far off the deep end. Take your business elsewhere. read more

i have been buying and servicing my various BMWs since the early 80s. i have nothing but praise for all aspects of the dealer including the former owners and the present. Paulo has been my service advisor for a number of years and i have noting but good things to say about him, his knowledge of the cars greatly assists in his recommendations for service He certainly deserves a 5 star rating, if not higher, if available. he is certainly an asset on both a professional and personal basis. read more

Horrible experience.. i went to buy a used car and I told them i would pay cash. They came back with a high price and said the internet price is for financing. So i said I would finance it. They then came back with the same ridiculous high price. The sales manager is a liar and plays games. I got up and left. Waste of time. They're nice to you until you negotiate. Then they lie and want to rip u off. read more

Vaughndobson@aol.com: My experiences with BMW, since early 2012 through present-day 2025, has been empirically professional and with excellent quality service, thanks, primarily, to my business relationship with Paulo Augusto whose genuine care for our vehicle's needs and the delivery of necessary services has kept our 2007 BMW X5 on the road running like its going to be with us for a quite a while more -- we, also, have a 2024 X5 - newly-bought - and our only service provider for that vehicle will be Paulo Augusto and the skilled professional team @bmwspringfield. read more

Stan and Matt were great! Thanks for all of your help with my car buying experience!!!

Update 7/20/23 I changed my rating of this dealership because they actually works with the BMW dealership here to get the car fixed. It's up and running now. Special thank you to Brad Vaill! If only Yelp had a negative star option!! I have been to several BMW Dealerships (current BMW owner). However, this dealership is by far THE WORST! I purchased a car from them out of state a few days ago. Drove it back home and the next day it had to go in to the shop at the BMW dealership here. It's been there for 2 days now with the techs still working on it! TURNS OUT THEY SOLD ME A CAR THAT HAS A WATER DAMAGED AMPLIFIER!!! Do yourself a favor, save yourself the headache/frustration and venture to another dealership as this one is not worth it! read more

BMW Springfield is certainly one of the top dealerships in North Jersey. They're reliable, responsive, and operate with integrity. The Service team is professional and top notch. They acknowledge their (rare) errors to the customer and do everything possible to ensure complete satisfaction. Extra love to Anthony - I've had BMWs for 8 years and he's been BY FAR the best service advisor I've had. He worked with me over a few weeks on a tricky situation and advocated for me to reach a satisfactory conclusion. I can reach out to him at any time and he always contacts me promptly and is helpful. Keep up the great work, I'll certainly return again! 5 stars! read more

I had a very great experience yesterday!!! Everyone there was so nice and actually work with me to get me into my new wheels. Chris L was my salesperson and he didn't try to force me into anything and listened to what i wanted... Adam my finance manager was good too... thanks again for my new ride.. Hope to do business again with you guys!!! read more

Liars and crooks. Brought my old BMW there for service and they proceeded to tell me it needed $10k in work. I thought because of the age (8-years but only 80k mikes) they were right. When I traded it in the dealer said there was nothing wrong. I didn't think much of it until I brought my new BMW there. How is it possible that my current vehicle needs the exact same $10k in work? Coincidence or a scam? It's a scam. Rude woman not even greeting people at the door. Made me wait an hour just to drop off my car. Used to have snacks and refreshments when it was JMK but they couldn't be cheaper now if they tried. Scam artists, cheap, and rude. Never again! read more

Isabella Souza is my client advisor at BMW Springfield NJ. She created a great experience for me and my wife in purchasing a new BMW X3. Super easy process, fast delivery and very friendly! I will definitely buy from Isabella again. read more

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Fast forward 8-9 years later and I'm still coming here. Even though I got my newest car from Freehold - I still come here for service some of the time for convenience of where I live etc. If I ever have to come here for service.... I am very comfortable. On the spur of the moment visits when my tires need to be changed etc - I could wait in the waiting area which they did over. It has more of an open space to it now. Comfortable seats , Tv , 2 massage chairs and a pantry to get snacks and beverages. The service people always update me. If I need a ride someone while I wait- they can provide you with a shuttle somewhere close by. If I know I need a car because I'm doing something longer like a detail etc ... then I call ahead and schedule for a car rental. Process is smooth for the most part . I've never had an issues with the car rentals. Listen - when your car breaks down or needs repairs- it can suck BIG time . Really helps to have things like the tire/wheel service when you buy/lease your car. I've got them with every BMW and is worth it! Trust me! Some of the other devices are ehhh and sometimes you can live without them . I know that when the odometer goes over 100,000 then it's time to get a new car because it's sucks to repair after that. Everything starts to need replacement. Unless you have someone or a husband etc that knows how to fix things without going to dealership then do yourself a favor and get a newer model! Otherwise any visit to any dealer sucks cuz you will be pissed at all the things you need to replace. When you are under warranty- oil is changed, tires and rims replace, breaks replaced. So much less stress. Trust me - my last car - I tried to fix everything after 100,000 miles ... and I pretty much know everyone at the all surrounding BMW dealerships due to all the service I needed lol Anyway getting back to this dealership. I am usually very comfortable at the facility while waiting for my car and service is pretty good to me - from the men that greet u at your car to the front desk to your personal service rep to car parts person. read more

My experience was seamless. From the time I dropped off my vehicle, Uber to/from work and picking it up was excellent. Communicate was awesome via text. Would highly recommend this dealership for service. read more

My experiences at BMW of Springfield have always been very pleasant, and my most recent visit resulting in me upgrading my vehicle was no different. From initial introduction to the end of the sale, Isabelle was amazing. She made the car buying process less stressful than it usually tends to be. She wasn't pushy for a sale, laid out all my options and was very patient with me as I went back and forth. Ince my decision was made, Isabelle was very efficient in getting all my paperwork processed in a timely manner so that I didn't spend my entire day at the dealership. At the end of the sale, Mathew from the genius department, assisted me in reviewing a lot of the new features in my vehicle. He was so kind, knowledgeable and very helpful. It was nice to have him take his time going through everything as some times one may not be aware of all their vehicle has to offer. He took care of my old car, provided me with the keys to my new one and away I went to enjoy my truck. I'm very happy with my experience and will continue to do business here at Springfield. read more

Terrible experience. I was buying a used m340i as an out of state purchase. I searched a long time for the exact car, color, and set of options I wanted. I researched the dealer too, and thought the reviews were reliable. Isabella misrepresented the condition of the exterior and interior: she described the exterior as "perfect" but when the car arrived, there were a dozen nicks and dings, and scratches down to the metal on each front door. Scratches to the interior leather as well. Months of back and forth with a "Guest Experience Director" in which I jumped through one hoop after another only resulted in a denial of responsibility. Caveat emptor - this is not an honest business. read more

Let me preface this review by saying, there are closer bmw dealerships to me. While originally looking, had I known how far Springfield was from me, I would not have made the endeavor. So I went up here to check out a particular car, but ended up getting a better deal on something else. I found this place on the internet, and touched base with the salesman there. It was this salesman, Ray, that really sold me on purchasing my new car. He is friendly, knowledgeable and a straight shooter. I've contacted him multiple times since my purchase and he's helped me every time! While there was a minor issue with another department being salty (I chose to finance with my bank rather than them), it was Ray that kept me at this dealership; he makes this dealership 4 stars in my opinion. read more

After having stopped by 2 prior dealerships with less than stellar experiences, I managed to strike gold with BMW of Springfield! I got a great deal on a brand new 2023 X3 and also turn in a lease early with one year left. Ryan Hamtil was as no-nonsense a sales rep as one could hope for with none of the games a lot of dealerships play! On the first day, Christian from the Genius group helped me on the test drive to get familiar with the controls of the car itself. On the next day, Gary from finance showed me the options and went over my monthly payment. On delivery of the car, Andrew from the Genius group went over setting up my new car and making sure all my questions were answered. This was about as pleasant an experience as one could hope for during the chip shortage era and I hope to be a lifelong BMW customer with this first one! Thanks, BMW of Springfield Team! Update: So about 6 months after I picked up an X3 from this dealer (for which I gave a 5-star review), I was in the market for an X7 and cross-shopping against the GLS450. I would essentially be buying 2 cars from them in less than a year so surely they would treat me right, I thought. In my initial visit, I asked for at least a $500 discount which was rejected and they made me feel like I should be privileged to pay MSRP. I went home and initiated a TrueCar search and the exact car I was looking at came up w/just under a $500 discount. Armed with this info, I went for a 2nd visit with my wife to finalize our decision. I presented the TrueCar offer to the dealer upon arrival and, surprise, surprise: Springfield BMW would not honor the offer. After the test drive, my wife liked the car but she had an affinity for Mercedes. The dealer tried to reason with her but she was not convinced. If you were in my position, you probably would have done the same as me and stayed quiet as you were not given any financial incentive to continue. This dealership lost out on a transaction (we bought a GLS) and confirmed the following: 1) An existing customer can and will be treated like any other customer (I could get MSRP or better from Paul Miller or any other number of local BMW dealers). 2) They will not honor the TrueCar price and should probably rethink their relationship w/TrueCar! read more

LOVE the service department (This review is strictly for the SERVICE DEPARTMENT)- these guys ALWAYS TAKES CARE OF ME!!! So I came here yesterday for an oil change and the service advisor informed me that I had an oil leak and so offered me a loaner. I came on a Wednesday so I wasn't there long at all. He was courteous, answered my questions, and gave me my options. The GREAT thing that I LOVE about this dealer is that every time they've given me a loaner- they've always given me a new model car or a higher series (gift and a curse lol). When I first came to this dealer I was driving a "2005 3 series" - they gave me a "2014" 3 series loaner and I ended up trading my car in for that same model. Then I came for another service appointment and they gave me a 4 series loaner and guess what!? I later on (within the year) purchased the 4 series!! These guys know what they are doing but in a good way! I once made the mistake of going to another BMW service department?? NEVER AGAIN- the service was HORRIBLE and I had to wait all day to get my car serviced. As long as you guys keep doing what you are doing - you will continue to have a loyal customer ;) read more

The service Dept is epic much better than the Park Ave. BMW. The receptionists are epic ..( well the one she seemed to be glacial) let's just say the majority of the women are Latino and one that wasn't to kind is not Latino Service advisor Paulo is dope! read more

Purchased a new BMW here over a month ago and am still waiting on Registration transfer (which they charged me for). I had to put on my own Temporary plate at the dealership (borrowed a screwdriver from the front desk) - I was pushed to a random associate after paperwork was signed and they forgot about me. I called a week before Temporary plates were due to expire (I am still waiting on the registration), letting the dealer know that I was concerned the plates would expire before receiving the registration. First off - He did not know who I was. He just gave me a generic "Trust me i've done hundreds of these, the registration will be there before the temp plates expire." Plates have expired, still no registration. Now I can't reach him at all (left multiple voicemails) and my car has expired plates. If management is monitoring this, or maybe know who could help, feel free to drop a message. Thanks. read more

This is my first experience with BMW Springfield. I had a great experience with all of the staff from the beginning to end . They were professional, Gabriel followed up and answered all of my questions. However I felt the cleaning of the car was not to my liking. The middle console of my car was not even wiped down and the back seat was not vacuumed. The outside was cleaned well. I hope the next time I'm back it's cleaned better Thanks read more

From 5 star to 1 star. First time for this. Several of us leased BMW's from this dealer back in 2017. At the time they were very attentive, had excellent service and fair pricing. Now, we can't get the GM Gene Mosco to even respond to any inquiry on a new lease. Gene is not an honest person. Says one thing and does another as long as he gets what he wants. I personally sent him a ton of business and he never did what he said after. In fact, stop responding completely. Mike Blomgren the new car sales manager also failed to respond to any inquiry about a new car lease. Several of our leases end at the end of March 2020. What kind of car dealer especially a luxury brand doesn't follow up or even try to see if you want to re-lease? The one you want to avoid doing any business with. Must be a new way to sell I've never considered. Why BMW would allow this to represent their brand is beyond me. Clearly the owner of the dealership has put too much faith in his Fox guarding the Hen house. read more

They quoted me 5K for two gaskets. Because they're BMW, they think all their owners are rich. They were professional there but that's to be expected because they are luxury car dealership. take your car to an offbrand mechanic to save some money. read more

Extremely smooth transaction. Marcos was great every step of the way, highly referred by a family friend, and I couldn't be happier with my new i7! read more

I made an appointment to test drive a 3-series with Cristian. He was friendly, respectful, and helpful through the process, even when I told him I had some issues with the car and its structural layout (the B and C pillars were blocking my blind spots more than I was OK with). He was professional about it, and most importantly, did not try to give me the hard sell or to pull the "we could work with your needs" situation. When I told him I'd keep the car in consideration if one could be had with blind spot sensors, he said that he would be happy to help me track one down and bring it in when the time came. I felt like I was well-treated through every step, even when I had brought up something that couldn't really be overcome. It was respectful, even when I wasn't an instant paying customer - that's the mark of professionalism. I'll be keeping an eye on the dealership going forward in hopes that I can work with Cristian when my purchase situation comes up. read more

Brought my car in for service and Gabriel took care of everything. He kept me updated and advised me of what the issue with my car was as soon as he knew. Great experience all around. The staff here is great. read more

Customer service department is always excellent. They are straight forward and very competent. Jacob has been there many years and is very good at what he does. Unfortunately, Sales department is another story. read more

Recently purchased an X3 at Springfield BMW Had the very best experience w our salesman Chris Laurenzi...he worked hard to find the perfect car... was extremely patient, not pushy!! Chris made buying a new car very enjoyable and pleasant. Our genius was very helpful explaining all the technology. Our finance man again was pleasant to work w as well. read more

I recently purchased a BMW 7 Series from BMW of Springfield and worked with Steve. Steve was honest, responsive, and very efficient. I told him what I was looking for and what I was willing to spend, and he helped me make a deal. I went to several BMW dealers (including OpenRoad (where I had previously purchased a car)...and they were all into playing games and wasting my time. Steve at BMW of Springfield wasn't like that at all. He was respectful of my time, and a professional salesperson. I would recommend Steve and BMW of Springfield to anybody looking to purchase a BMW. read more

Isabella was my representative who was knowledgable and understood my needs. It was an easy purchase dealing with her. I would highly recommend Springfield BMW. read more

Top notch purchase experience from first conversation with sales person, to professionalism of my car delivery team! they sent one of their "BMW Genius Specialists" to walk us through our new vehicle at our home! Amazing team. read more

I had a very pleasant purchasing experience. This particular dealership did not always have a great reputation. I was very hesitant to go there because of that. I was urged to "just go" since I was right across the highway. Well, I'm glad I did! Walked out with the exact car I wanted! Felipe is an AMAZING client advisor. Very patient, helpful, and personable. Andrew, one of the BMW Geniuses, was great as well. I can honestly say that I'm glad this dealership's reputation has made a complete 180 - I will definitely be a return customer for service and purchases. read more

Felipe was a significant asset in the purchase of my new i4 e Drive40. I could take care of most of the paperwork before arriving at the dealership. This made for a short wait while the car was being prepped. BMW stands behind its service, and it is present in its sales team. There are some technical errors with the car, and the service was able to get me an appointment quickly to assist with my needs, along with my car protection. read more

Great service, friendly people, and nice new waiting space!

Very satisfied with BMW Springfield. Leased a new 760 and needed a new battery (not the dealers fault at all) and i was in and out within 1 hour with no appointment. Totally satisfied. read more

We were amazed at the service we received at the BMW of Springfield. Before finalizing the car at this dealership, we did visit other BMW dealers, but hands down this has been our best experiences. But you want to go to this one and find Steve Burrack, he's the one you should be looking for apart from the car you wanna see. The service was smooth, right from introduction to the possession of the car. Steve was quite involved in the process, he followed up frequently until we had our first BMW with his advices and tips. Way to go Steve! Felt like a go to guy to talk, and his professional recommendations and honest opinions were a driving factor to go ahead. Looking forward to work with him in the future!! Highly recommend this dealership and Steve! read more