I've used this plumbing company a few times for one of my rental properties, most recently in May 2025. On those jobs, I worked directly with Justin, and he was great - knowledgeable, professional, and responsive. I trusted his work enough to refer him to another client. He also provided a one-year guarantee after rodding the sewer line (this is important) for $650. Unfortunately, my experience today (Jan 2026) with the office was very disappointing. I called around 9:00 AM for a backed-up line that was still under warranty. After several follow-ups, I was told maybe someone could come out later in the evening. There was very little urgency, despite this being an active backup that could impact tenants. I had to keep texting just to confirm my messages were received. When I followed up again in the evening, I received multiple back-and-forth calls repeating information already discussed earlier in the day, along with unnecessary explanations that felt dismissive. In the end, no plumber was sent and the warranty was not honored. I ended up paying $500 for another plumber who arrived within 20 minutes and fixed the issue. Justin himself is excellent, but based on this experience, the company's communication and response, especially regarding warranties, was frustrating and unreliable. Use caution if you're relying on their guarantee and dealing with urgent matters. read more

Terry's Sewer - Plumbing Near Me

The technician Justin was very knowledgeable and polite. He had the expertise to make sure my drain was open in a very short time. He was on time and communicated with me over the phone before he arrived to troubleshoot the problem. I would definitely recommend Terry's Sewer and my tech Justin. read more

Loved the business description and they said that they did backflow preventers and drains in their yelp description but when we called to ask about it we were told quite curtly that they do not provide those services. We asked if they could share a referral with us and we were told no and dismissed promptly. Would not recommend this business in terms of their apparent service levels based on our initial inquiry phone call. read more

Our upstairs shower/bath was leaking through first floor ceiling. Justin responded to my call within the hour and was at our house that afternoon. Justin made effort effort to diagnose without cutting; when cutting became necessary, he was very conscientious about where and how much he cut. Justin spent a long time ruling out possible sources of the leak. After a long diagnostic process, we were 'pretty sure' we knew what the problem was. I was prepared to call it a night. But that wasn't good enough for Justin. He revisited a couple possibilities and discovered the actual issue. I really appreciated his perseverance (it was a physically demanding process) and his dedication to solving the problem. read more

Thorough and explained everything while going through the process. Will definitely recommend him.

Justin does a good job, is candid and competent. Does not try to sell an unnecessary service. I appreciate the guidance that he provides.

I had called Terry's looking for someone to help me with my clogged bathtub and bathroom sink. Jim showed up in less then an hour and fixed both my problems immediately. He gave me some tips on how to keep it from further clogs like buying a strainer to keep hair from going down drains. The price was VERY affordable. I would highly recommend using them in the future. read more

A few nights ago during the rainstorm my basement flooded over and water was coming in too steady for me to go down and check what was going on. I'm so thankful to have found Terry's 24hr neighborhood pluming service because after calling several other plumbers with no avail, they had a plumber in my basement within the hour, the customer service was also exceptional in person and over the phone! read more

Impressed! I called around 7:45pm because several drains on my house were not draining properly or at all! To my surprise Justin arrived 15 mins later and fixed the issue immediately. He is extremely knowledgeable of his profession and gave us several pointers to prevent this issue from happening again. I would absolutely recommend Terry's Neighborhood Plumbing if you are looking for a quick response, knowledgeable and professional plumbers. Oh, and the price was sweet compared to others offering emergency calls. read more

I have had a problem with my utility drain not draining and most recently a flooding issue. I called Terry to make an appointment. He offered me a free estimate post a job he was currently working on. I then asked" Do you have time to provide the service?" He replied "of course, I can be there within the hour". Not only was he on time he was early ready to work. His prices were so reasonable I had him do extra work to ensure I got everything rodded and cleaned to prevented any further clogs. I have now placed him into my calender for regular maintenance. Terry thank you for your prompt and thorough services. read more

Very responsive and thus deserving of the 4 stars. I reached the answering service and she said Justin would call within 20 minutes and indeed he did. I withheld a star because I think the cost of their service is high- I paid $ 300 to have a toilet installed. To their credit, Justin was in and out within 30 minutes so they are efficient. Perhaps the high price tag is worth it just to move on with your life. Justin is professional, respectful, knowledgeable and an asset to the business. read more

Today I dropped a piece of electric razor down the sink drain. Given my incompetence when it comes to plumbing, I immediately thought I'd need a plumber to take apart the pipes to get it out. But when I called Terry's in hopes of scheduling an appointment, they instead recommended I use a shop vac to suction the thing out. Thanks for the tip -- I appreciate the honesty and thoughtfulness, and saving me time and money! read more

I called Terry's because our sewer line was undoubtedly clogged after years of neglect. They were able to come out the same morning I made the call and cleared a wad of tree roots from the line about the width and length of a possum. Yeesh. Anyway, they charged a fair price and did great work. I recommend them and will make sure to call them for maintenance service each year. read more

Terry and his team took care of us last weekend with basement water issues. They were prompt and professional and explained the issues with detail and thought. I really appreciate their work and intend to use them in the future as needed. read more

My tub was literally draining out onto my basement floor because of old plumbing. Justin and Andrew replaced everything and was done in one days time. I'd recommend them to everyone. Very professional. read more

I had dropped my keys down a manhole. Terry and the guys came out and manually drained the water enough for Justin to get my keys. I am so happy I called them! read more

Recently my husband stepped out of our downstairs shower at 5:45 am into a pool of water. We do not typically have water in our basement, in fact the River Forest flooding that frequently occurs because of the nearby Des Plaines River has never reached our house in the 14 years we have owned our home. Later that same day of our problem we attempted to clear the water from our basement (even though it was still not at all clear as to its origin) but by evening the water instead of receding, appeared to be rising! We called Terry because we found his website after a Google search and he claimed to be a 24 hour plumber in our area. Right from the start, Terry put us at ease because of his professional approach to diagnosing the possible problem and within an hour (at 11:00 pm) Terry and he associates came to our home to assess the situation. We are very impressed that Terry and his staff are not only extremely professional, competent and punctual but have reasonable prices as well. They stated that they would call us by 10:00 am the next morning and they called exactly at 10:00 and by 10:40 they had installed our brand new sump pump! If you are in search of a great plumber, we highly recommend Terry's Neighborhood plumbing and Sewer Service! read more

My basement began backing up with sewage with even a small amount of rain. The smell was rancid, and after Shopvacing it up twice in ONE week we Yelped for plumbers in the area. We originally had someone from Oak Park come out and tell us it wasn't the pipes, that we had to install a "back water" valve which would run us at least $3000. I called Terry's on Mother's Day night at 9pm, and he answered the phone. He would have come out that night, but I insisted we would live through the weekend. He said he'd come by on Monday. He was prompt and came with help. They rodded out the pipes, and sewer, pulling out a beer bottle, and huge tree roots! They worked tirelessly for 4 hours, and stayed at the quoted price (very reasonable). I would recommend these guys to anyone! And will be keeping his number in my phone for future plumbing needs. THANKS TERRY! read more

I've had these guys out at least 3 times over the years to help when my basement floor drain starts the first sign of high water. They come in and blast through any roots or other hang ups and stick to the price quoted. The best part is how prompt they always are. I called today around 7pm to see if they could come by tomorrow and they said, "how about tonight." I didn't want to pay for emergency service and they assured me that it wouldn't be. They took care of things quickly and cleaned up everything. Good guys. read more

after inquiring about the rate, , the Secretary transferred me to someone else. He asked for job details, said doesn't specialize in that and then hung up phone. I don't think that was good service. read more

We had a very good experience with Tim and team. Had a pipe burst a couple evenings before Christmas. Got a human on the phone right away (despite being off-hours) and set up something for the next morning. They called twice to let me know how long it would take to get here and that they were on the say. Quick, solid, straightforward and reasonable price. Very clear explanation of what they were going to do and why. Would use again. read more

My tenant came back from vacation to find her toilet and tub all backed up, and the trap was overflowing. I called Terry's and they were out within an hour and resolved the problem quickly. The emergency call was expensive, but the technicians Mark and Ivan were very professional, and thorough. I would recommend them and I would definitely use them again. read more

I called Terry to schedule just a routine check up on hour home. Hadnt had it done in a few years. He was willing to come out that same day if needed. I was not home and scheduled it for the next day. Service was prompt, professional and reliable. A team came out and they were great. The service call did not take too long. They rodded the pipes, cleared line from catch basin out to the street. Checked our flood system. Unclogged our utility drain and then even cleared shower drains and checked bathrooms. They were reasonable and I will not hesitate to use them again. read more

Terry and companion came within an hour of my call. It wasn't an emergency but they were prompt verifying address before arrival and calling when on my front stairs so I would be prepared. I had a leaky bathtub faucet and shower head and the sink to the tub needed to be drained. They replaced the cartridge and rodded the tub all within two hours even with a water main that was acting up about shutting the water off. Pros and was a fair price. They are licensed, bonded and insured as well and that matters! I recommend them and we have an old two flat house over 100 years old. read more

We called Terry's plumbing on a Saturday when a second floor pipe broke and water cascaded into our living room - and of course then we had house guests with no water. Within two hours we had Mark and Ivan - who worked for two hours locating and repairing the pipe, which was behind a wall. They were professional, friendly, cleaned up afterwards perfectly, and the cost was reasonable. While they were there they also took care of our catch basin and gently reminded us not to wait for 10 years next time. Their service was excellent and when needed we will call them again. As many Oak Park plumbers were unavailable on the weekend this was a very, very welcome service. read more