I have recommended Terry Pools to everyone who's asked. They installed my budget-friendly pool in 2020 - great build, zero major issues. And when I've had them, they came right out. Liner slipped a little a while after install, Blake stopped by and adjusted it, no problems since. Recently I had issues with my salt system. Blake came out and did everything to diagnose, make sure it was faulty, ended up needing to replace the cell and flow switch - covered under warranty. I am so grateful as I didn't file anything (I didn't even know if it was covered under warranty), so when I called Hayward they asked if installer did it. I didn't know, called up, and Melinda let me know they had submitted everything and it was warrantied! She let me know what to do to mitigate my algae issues while I waited for them to come out and take care of it. Every time I've called up there or interacted with the boots on the ground (mainly Blake), they've all been incredibly nice, customer service oriented, and have created an overall positive experience. I even requested prior calls because I have dogs, and they've contacted me prior to coming out. Anyone who says differently is clearly someone who no one can make happy! Stand by the company I've recommended since the hole was dug - those guys were AWESOME too (now Trinity Land Specialists, I believe). Hope it says a lot that 4 years after build, I can still recommend this business as I did from start to finish in the beginning. I didn't have all the fancy bells and whistles, but have still been treated like a top-notch customer. That's what you get from this family-owned and operated local company! read more