Nothing short of excellent service. Whenever I go into…read moreValley pools, they are always helpful beyond necessary. Bob will try his best to assist, and give you knowledge to keep your pool and components running the best they can. He's even gone as far as said, "Take this one home, give it a try, this will tell your part is faulty or not." when referring to whether or not I have to replace my salt cell. That's going above and beyond!! Prices are great, convenient location for Madison residents. Installed my next-door neighbors liner, and he has said nothing but a great experience, will be using them when time to replace my liner.

Great communication through pool install and amazing support with the field service crew!read more

Alabama Pool Kings (APK) gets highest ratings for customer service & integrity! Through no fault of…read moreAPK, we received a "new" custom spa from the manufacturer (CalSpa) that was damaged. While CalSpa distanced themselves from the problem, APK stepped up & ordered a replacement spa. Dustin, APK owner, incurred additional out-of-pocket expenses on the new spa & accompanied the delivery to ensure everything was done right & we were happy. APK staff are knowledgeable & friendly. Janie was amazing throughout the whole ordeal. APK delivery guys were great! John & Fred were efficient, smart & strong - they handled the delivery & placement of the spa expertly. We appreciate APK & how they turned a bad situation into a winning outcome. We would do business with them again! Thank you APK! Kerry & Brenda

Great Service! Polite people with great prices and great attitudes. I went in to treat my pool, and…read morethey provided me with a FREE water test and helped direct me to what I needed.

Went to Johnson Pools this past week looking for a pump strainer. I have to say that I received THE…read moremost excellent customer service in a long time. I needed a new Pool Strainer and they had one in stock. Let me tell you, the price I was charged was almost $50.00 less than if I bought one from IN The Swim or Amazon. Also found the 3 inch chlorine tabs $25.00 cheaper than on-line. Thanks again to the great salesman and I will be back to get all of my pool supplies. AAAAA++++++ Johnson Pools Andy from New Market

it's always been my dream to have a pool, but it's turned into a nightmare so far. installation was…read moredelayed several weeks, no update from the business. had to call several times for any information on when it will be installed. workers left trash, and the pool leaking at connectors. they had to come back and fix it. used glue all over the pump and connectors. filled the pool up, only to find it couldn't keep chlorine. no help or instruction from the company. turned out to be a bad cell. didn't figure that one out until opening next season. now I can't get everything checked because it's all glued together, unless I break the seals and re-glue it. can't even get it open right for the season because now I need a new cell and to replace a ton of stuff they messed up

So far everything has been to our satisfaction. Jason has been super easy to work with and the…read morecontractors who have come out have been awesome as well. Would definitely recommend this place!

We purchased another home in 2017 that already had a Valley pools, saltwater pool installed when…read morethe house was built in 2014. The Valley pool is the same size as our Dolphin built pool. Comparing the design and equipment between the two pools, I see that the Dolphin pool I had at my other home was much better design and parts. The more I learn and live with my Valley Pool the more I wish I had my Dolphin Pool. I now see why Dolphin was a bit more in cost. Having said that, my Valley pool is ok. It does the job and from a resale perspective, I didn't get anymore out of my old house because of the type of pool I had.

Premier pools was fantastic to work with. From start to finish they were always there to answer…read morequestions and address concerns we had during the build process. Andy was very responsive and had answers quickly during the design phase. Very knowledgeable and helps you see your vision before the ground is dug. Drew was awesome during the build phase of the pool. He also answered questions quickly and if he couldn't get back that day he always responded the next. Both of these guys were very polite and always made sure we were getting what we wanted. Even after they turned the pool over to us, they are still answering questions we have and really care they gave us a good product. With it being such an investment, we appreciate them being there when we need them. If you have any doubt about choosing a pool builder, don't with Premier. We would use them all over again. Only have 1 complaint during the build process, and that was Drew is a big LSU fan.. Don't hold that against him. He did a spectacular job with our dream pool!

WORST EXPERIENCE EVER!!! It has been over 7 months since…read moreconstruction on my pool began, and the project is still not complete. What should have been an exciting experience has turned into a 7 months, and counting, nightmare. The issues started from the very beginning and continued throughout the entire process, from the pitch and excavation to the decking and concrete work, which was installed without rebar. Dirt removal was another challenge, they removed it when I told them several times I needed it for grading. Even worse, there is a noticeable crunching sound from gravel beneath the pool when walking on the tanning ledge. I was told this is "normal," but it certainly does not inspire confidence in the quality of the installation. To be fair, the owners and staff are very friendly and personable. Unfortunately, being nice does not make up for a lack of communication, accountability, or follow through. They will tell you exactly what you want to hear, then disappear for weeks at a time with little to no updates. Their "pool school" was also disappointing and provided very little value. One recurring explanation for delays and missed commitments has been employee turnover and internal miscommunication. After months of excuses, I no longer find those explanations credible. As the customer, I should not have to suffer the consequences of their staffing or management issues. A swimming pool is a major investment. You are trusting a company with tens of thousands of dollars and expecting professionalism, quality workmanship, and timely communication. In my experience, this company failed to deliver on all three. If you are considering this company, I strongly encourage you to do extensive research and continue shopping around before signing a contract. 0/10, I would not recommend! Buyer beware. (Oh, For the terrible decking/concrete pour they gave me free cool decking that they claimed they subcontracted out. They didn't! Premier Pools did it themselves and didn't finish. I wasn't surprised, that's just how they do business.) RUN! UPDATE: We finally did a night swim and with the pool lights on, you can see clearly see the bulges/bubbles on the deep end floor. The foundation was not smooth when they installed it. Crunch, Crunch, Crunch

Jessie at Leslie's on South Parkway in Huntsville knows her pool chemistry, and I am a chemist…read more After testing my pool water, She helped me decide which products I needed for my type of pool sanitation system, Copper Ionizer. Really great knowledge and customer service.

The staff in this office is unorganized and procrastinates with their customers equipment. My…read morePolaris was about a year old when it was hit by lightening so I took it to Leslie's to have it repaired. They have had it for two and a half months and still have not fixed it. It took them a week to find out they ordered the wrong part. Do not use this Leslie's!!

Installed new liner. Came back out when leak was determined and repaired. Came back next year to…read morefix where liner had drooped. Great person and service. Quick response time.

From the owner: Award Winning Swimming Pool, Spa, and Outdoor Living - Design and Construction, in Huntsville/…read moreMadison and Northern Alabama Call or email now for Swimming Pool and Outdoor Living - Design and Construction. New Construction/Remodeling of Custom Swimming Pool and Spa Projects, Outdoor Kitchens, Patios, and Exclusive Outdoor Living Environments. Experience is the foundation for great design, and we have over 25 years experience in award winning custom pool and spa designs and construction. We'll take you from the first free consultation all the way through the completed backyard experience, using our computer based 3D software that will allow you to: "Dream It, See It, Build It"