Avoid this tailor. I had had a few good experiences here previously with pants hemming and my wedding dress then yesterday I had one of the worst customer service experiences.
I had taken in a bridesmaid dress for a basic hem of about 3 inches ($63 paid up front, which is about the price of the dress itself and seemed quite steep). I had previously tried on the dress at home then again at the store for pinning. During this time, no one who had seen the dress indicated there was any damage (nine people in total, including three people who work in the shop). When I went to pick it up yesterday, there were four white stains on my red dress.
When I indicated that these were not there when I left the dress with the tailor, I was then berated by the tailor. I was told that she only put it on the table, that it was hanging out in the main area for the entire two weeks, that there's no way it happened while the dress was in their care. When I asked if there was anyone else who worked there (there are two younger individuals at least) and if there was any potential that it could have been dropped at some point over the week they had it, I was yelled at. I asked more questions only to be met with more yelling about how there is absolutely zero way the tailor was responsible for the damage. I was also shown the hem that was cut off and told that the dress came in damaged, that the hem was damaged originally, that someone must have tried on the dress before I had it (it was ordered brand new from overseas), which was not my complaint and I indicated as such.
After a multitude of arguing, the only solutions presented to me were to wash with water, which didn't work. To wash with soap, which I refused due to the likelihood of further staining, and dry cleaning, which didn't have the turn around time in order to have the dress to me in time for the wedding, a timeline that was communicated before the dress was given to the tailor.
I've never had such a horrible customer service experience with no accountability for such an egregious error. I've never been yelled at by a shopkeep and never intend to be again because I am taking my business elsewhere and recommend you do as well. read more