1. Terminix

0

Jacksonville, FL

Terminix

2.0 (42 reviews)
Open • Open 24 hours

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Response time

10 minutes

Response rate

100%

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Services - Terminix

Pest preventative services

Terminix Photos

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Reviews With Photos

Sonja S.

They billed me twice for my first service and wont refund my money. I even told them I would show them proof from my bank statement but they still won't refund me. So disappointing. Do not sign up with them. They are theives.

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10 years ago

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12 years ago

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Review Highlights - Terminix

“The communication is excellent, and available to communicate even out of normal business hours.”

Mentioned in 3 reviews

Read more highlights

Aptive Pest Control - Outdoor pest treatment for trees and landscaping

Aptive Pest Control

(32 reviews)

Southside

Yes- they canvas neighborhoods. Yes- they are in sales. I opted in because I had very recently…read morefound sugar ants in the guest bathroom and one of the bedrooms and was deathly afraid of them making it to the kitchen. I mentioned that my dad uses another company and they dropped the monthly fee- so beware, there is room to negotiate. I also refused to sign a 1 or 2 year contract. 6 months- to try and also to look around and ask dad how much he pays. So- the very first tech they sent within 30 minutes of me signing up with the salesman was great. He knew what he was doing and I trusted him in my home. I asked if he would be my service man for the duration and he told me to request him. Yeah- I tried that the very next service date that was scheduled to no avail. I even told the next guy I wanted him and he said he would note it to the scheduler. I am 6 visits in all with completely different people. I have one more left in my contract and I will be cancelling. I like consistency. One of the scheduled days was rainy- aka- they couldn't really preform the service and I had to request the come out again because they never rescheduled a follow up to complete the service- even though that service tech said he would make sure they scheduled a follow up. Dealing with too many different faces and calling them is a joke, I am just a fee- not a person. Also- there are scheduling changes that sometimes happen after your service tech no shows. I get weather and/or having a longer service at another home- but communication is always key in any business. Ezequias was the one tech I really liked. I didn't meet half the other ones because they came while I was at work. He also trained 2 of the other techs I met and talked to. And yes- there is an early cancellation fee and that first tech went over everything in the contract with me to make sure I understood everything.

Was supposed to have someone come for the first service. Said they were on the way. 30 minutes…read morelater we messaged them and they said they cancelled because they couldn't get through our gate. Didn't attempt to call us or message us for help with the gate. They just gave up and left. When we called the guy wanted to blame us for him not taking the initiative to call and ask to be let in the gate... Looking at these reviews I see we may have dodged a bullet because we never signed the contract the pushy sales guy wanted us to. Avoid

Terminix - pest_control - Updated October 2026

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