Not a good experience. I'll leave at that for now. Well didn't have enough characters. They let my lawn go to hell without saying a word. Told me it was on my bill. Who reads that stuff. I had verbal contact every time with technician, all he ever said was, only water once a week. I only watered once a week. They have like a 3.8 on here but 4.9 on there website. I noticed my neighbors dumped them also. I gave them a 2 because the home pest was good. One other thing, I don't like to change vendors, I had Massie for 16 year and they were really bad the last 2. That is why I went to Royal. read more

My mother uses these guys and they are amazing. We especially love the new lawn technician Shannon - he is top class!!! read more

Royal Pest Service - a group of people posing for a picture - Pest Control Near Me - Jacksonville, Florida

Salesman very nice, office people very nice. Very difficult to get them to come when needed. If your schedule doesn't correspond with theirs, it's a problem. Always an excuse. Promises to show up on a particular day just doesn't happen. read more

They installed TAP insulation in my attic. It has been wonderful keeping the heat out of my house built in 1947. Huge improvement in the AC and Heating bill and no pests in the house. Thank you. They have been the best for pest service both house and yard. I highly recommend them. read more

I've been a customer for over 2 years and the past several months no one shows up for scheduled services with no communication. I recently cancelled service with them and still got charged even though they're over due to service my property. read more

I haven't actually hired them yet but I plan to this spring because they came out to do a yard inspection and not only did they do it immediately, Mike was very thorough and informative and put my mind at ease for the next summer's yard and pest problems. He didn't rush through it and he made sure I understood what issues I had here. Looking forward to hiring them after the winter months! read more

If i could rate Royal Pest JAX negative, i would. Royal had our service for 6 straight years, in April 2021 i called out a manager to walk my yard, discussing how many weeds and how bad the yard was starting to look. I was patient and had the manager out 3x more times over 6 months , as the weeds continued to progress. In November 2021, the ops manager agreed my yard was bad, told me i might want to consider getting someone else to treat my yard. I requested they fix it, get my yard corrected and not charge me, as they strive for "100% Customer Satisfaction". I fired them and moved on, they did not address the situation and it worsened over the 6 months. I would never recommend their service, find someone else. read more

I got my termite problem handled right away! They came the very next day I called. Super easy to work with and friendly over the phone. My mom and I have been customers for years read more

It's nice to have a company I can trust to take care of my Jacksonville rental. Reliable, friendly, and great service. Pest control and lawn maintenance help keep my rental looking good and bug free. read more

Great service. Always very friendly. Love the pest control technicians who service my home, treats the problems right away and answer any questions I have. read more

Very cordial and responsive group of people. I have them treating my lawn and it is responding well. I also hired them as the contractor for a sod job. They met all my requirements for the specific prep I wanted. The job was perfect when complete. Unfortunately, within 10 days the sod showed signs of contamination with other grasses. It was really bad! This was not the fault of Royal. It was the Sod Farm's fault! Royal dealt with the farm, which was a teeth pulling evolution, and got replacement sod delivered. They then arranged removal and re-install. I am pretty sure that Royal had to "eat" the labor. Anyway, good business, I recommend them. read more

I was very surprised at the response I got after reading other reviews. They have ruined my lawn and refused to repair it. The last time I called to say it had a fungus and another problem turning it brown their response was that it did not need anything. called another company that verified that the lawn was full of insects and I was also finding large patches of weeds, guess they forgot that treatment. They seem very good until you have a problem. read more

I am extremely impressed with the service and staff at Royal Pest Services. Every person I have dealt with has been professional, respectful, courteous, friendly, conscientious and a complete joy to work with. Royal Pest Services should be the model every business follows for outstanding Customer Service. Shelley Turner Jacksonville, Florida read more

I have been with Royal pest Control since January 2013. I have been very happy with them and when I had problem with fleas and webworms I called about my problems and they got right onto it. When it was time for my next spraying the tech wrote the webworms were under control and then took time to spray for chinch bugs and some weeds. Its nice to have a company that takes pride in their work!! read more

I have been a loyal customer of Royal for over 9 years. With a couple of small glitches over the years, I have been satisfied -- until NOW. I have watched my lawn grow continuously weed filled and weak over the last few months. After speaking to my technician I discovered that he was not treating it with fertilizer or weed control, but only treating it for fleas!! He must have had "miscommunication" from the tech. he took over from. This had been going on for 5 months. Oh, and by the way, when we added on the flea treatment several years ago, my rate did not go up. I had been paying for nothing for 4-5 months! I gave the manager/owner a chance to rectify. After not returning my calls for a couple of days, he finally did. He would only agree to give me 2 months free. I settled for that and then they continued to charge me and would not return my calls. As the previous review states: all is good until you have to depend on them being professional business people. BEWARE read more

Since moving back to Jax, I have been extremely pleased with their customer service, response time and knowledge. My grass has never looked better and I never have any issues with insects inside the house. The irrigation technician was so knowledgeable about my sprinkling system! I am so happy to have found Royal! read more

I own www.jacksonvillesodservice.com a sod installation service in Jacksonville and St Augustine. They are the best pest service provider in the area and recommend them to all of my customers. The staff is quick to set an appointment and meet with my customers, knowledgeable, proactive in treatments by providing reliable service and quality products. I feel confident they will continue with quality care for the products I install. read more