We heard something scratching in the wall Saturday night. I couldn't do anything till Monday, so I…read morecalled Critter Control that Monday. They said they will send somebody out in the afternoon. We had a technician, Melquan Duncan who talked to us. We told him where the noise was, I put a note in the spot where the noise was. He insisted that there was no way anything would still be there on the floor between the 5 1/2 inch seperation wall in the kitchen. He made it sound impossible. They always climb up and out. He had two packages, one was insulation and covering up pipe in the roof for $9,000 and the other was for $1,000 to seal around the house. He looked up in the attic and said it smelled like urine. We got the insulation. He ignored our concern for what was in the wall. They came over, put up traps and one of the guys broke the ceiling light fixture in the hall and it's hanging down by wires. Come Thursday, the kitchen smelled like death. I called in the morning, they're going to send somebody out. I call again later on, they're coming. I call later on and he asked if he could come tomorrow. I said "No, I want somebody to take the animal out of the wall today". Later, a lady called to schedule the insulation and I said "No! Not until you get the dead animal out of my wall!" I said to stop everything and put it on hold. So, he came out, checked the trap and there was nothing in the attic. He said "Oh yeah, you were right, there is something in the wall". He said he need some kind of kind of tool to get into the wall and will be back tomorrow. He sprayed something on the wall for the smell, I think it was water and ran out. He ran out so fast, he left his ladder on the front lawn. Could not run away fast enough. This was 3 pm and there is a Home Depot down the street. So, he left us with the horrific smell of death in my kitchen. This should have been taken care of on Monday first before it died in my wall and as a animal lover, I would have like to have saved it. I feel bad.
He came out the next day and took out a dead possum from the wall. The guy took the piece of the wall, put it behind the wall and screwed It back on with some like putty sealing around it. Just two days ago, he told us "By the way, we don't do wall plastering". Now you tell us that! That's why the guy didn't want to touch the wall on the first day and why the guy was so hesitant about doing it like they have never taken an animal out of a wall They couldn't do the job we wanted and sold us a $9,000 insulation that we didn't need.I have a job and couldn't be at home to monitor this, but my elderly mother was. They put up a few panels of wood and some cheap square wire mesh patches over the pipes on the roof. One panel had a hole in it, but instead of replacing the panel, they just put a wire mesh patch over the hole and they put one or two metal vents. They told my mother they are only returning $7,000! They did this cheap job of little stuff that we did not asked for, so they can get $2,000 out of this deal. We had an animal die in the wall because of them. I can still smell death in that spot. I'm assuming I'm going to have to go through my home insurance for the light they broke and I need to find somebody that does wall plastering, because they didn't know what they were doing and wouldn't admit it. All we wanted was the now dead possum out of the wall. I have a contract on my email for the $9,664.00, but no signed contract or receipt for the little cheap jobs they did and they never gave a upfront price on how much for the wall. They just dipped their hand in and grabbed what they wanted out of what we already gave them. Now it takes three weeks to get our refund? The $9,664.00 check sure went through to them fast enough! This was the absolute worse company! No honest communication, no good leadership, no accountability, and no apology. The lowest of quality of work and craftmanship! Thank god we didn't get the attic done by them, because who knows what disaster they would have caused and not owe up to it. And then the guy has the nerve to say "Can you take down this review?". Be nice? No, you took advantage and what you did was just rotten and greedy! I found out that they work on commission, so they are not there to help you, they are there to sell you, so don't fall for it. There was Inconsistencies. One guy said he smelled urine in the attic, you have rats, but another guy didn't smell anything. One guy looked at the broken, hanging light and instead of "We'll fix this", they said "You got termites" another guy said "You're ok", so I think it depends who is getting the commission. The manager didn't care. A good quality trust worthy company will always be concerned and take pride in customer satisfaction. If they're wrong, they'll make it right. I've even written and called corporate, but they refuse to reply back to me about my experience. It was just awful! These pictures are their $2,000 job!
