TV STOLEN + WINDOWS OPEN + GATES OPEN ALL WEEKEND!!!!! The service was TERRIBLE and the owner JOSE VELEZ (Joe) was extremely disrespectful, he literally yelled and insulted us over the phone after we calmly provided constructive criticism after they missed and messed up SEVERAL steps in the process, left our gates and windows open, and we had a new TV STOLEN FROM OUR PLACE in the time they were here tenting!!!! We called to calmly mention these things and talk it through as new customers but the OWNER JOSE VELEZ (JOE) went literally NUTS of the phone. DO NOT WORK WITH THESE PEOPLE. There are much better companies out there. The tent wasn't even up a full 18hrs. We put a hold on our payment until we could discuss this with them with the intention of paying after having a civilized conversation (as it was only $2K bill - not much money at all) but JOSE VELEZ JUST YELLED and didn't even want to listen to a single word, repeating over and over through loud screams that we wanted to "screw them over" ... (again, over only 2K) ... If this is the way the owner and president of the business runs his business, he probably shouldn't run it anymore. Very low class. DO NOT DO BUSINESS WITH THEM! read more

I am really happy about the customer service that I have received by this company I have a quarter contract with them for my home and my home I saw the difference the first month. I recommend them 100%!! read more

I definitely recommend Captain Termite for any pest control treatment. They are always very professional, responsive and accommodating. We haven't had any issues since we started using their services. Highly recommend! read more

I've used Captain Termite on a few properties and want to point out that they are professional and provide excellent customer service. They are very reasonably priced and responsive. Calvin came out to inspect the properties and provided recommendations and quotes very efficient and 1hr turnaround after reviewing. Went over all information and processes we would need to do before tenting and provided the bags for prep. Great man and professional. Knows the business very well and very thorough Miriam (I think I spelled correctly) handles customer service and phone calls. Super sweet and accommodating. Always answered or called back in a reasonable time frame and answered any questions we had. Chris was the head guy during the tenting process. He was very informative and went above and beyond during the tenting. I forgot my sons flag football gear and I had asked if possible to grab (I knew exact location and told him where the things would be ) and went in the day the tent came down during his walk through with the gas mask and delivered the goods ! Thank you SO much !! We are scheduled to return back in the house tomorrow and cannot say enough how great this company has handled 3 properties of ours to tent. Highly recommend!! read more

This has been the second time I used Captain Termite at the houses I own. They were quick to answer my call and schedule an appointment. They arrived on time and with a crew that was knowledgeable , polite, and respected my house and property . They did not skimp in applying the bait stations and poison. You can tell they want the termites exterminated as much as you do. read more

This company make a horrible Job - They took furniture from tenants apartments without authorization and left it In the hall.. They kill all the plants They cut off the gas and forgot to re- connect, 2 days with no shower or cocking and of course they don't work over the weekend .... who cares if is all wrong ?!! No one ... and then on Monday like no big deal a woman call and act like a diva .. do not hire them you will regret it ! UNPROFESSIONAL- CARELESS-RUDE read more

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We had our house tented by this company, and everything started OK until the breakdown to come back to the house. They told us that they would be here between four and six to take the tent off. I asked if they could call us before they came. Nobody called and they came at midnight that night to take the screen off. Before they left, the guys took our screen off and poked a broom into our house????This was all caught on film by our ring detector. read more

I bought my house and had it tented last year. I get the service once a month to get my home treated. Any time I see any additional creatures they come to treat my home right away. There employees are friendly and as a female home owner I feel comfortable using their services and highly recommended them to others. read more

I needed up not using the device due to change of moving day and unable to take my dogs and my plants and all my food outside the house. The 5 starts is for communication was perfect and on point. Also the inspector got into the bottom line without the need to haggle. I do recommend them. For that reason . read more

We used captain termite to tent our house due to - the obvious: termites. I had 4 companies come out and do an inspection and provide me with a quote. Jeanne completed the quote and seemed experienced and genuine vs. the other competitors I considered. They also didn't quote me with unnecessary services like the other companies and prices were reasonable. I wanted to get my house tented as soon as possible and was able to fit in a week after getting a quote (when another scheduled home cancelled.) They tented my house Wednesday and we were back in on Friday after they gave the okay. Before the tenting, they met with me and explained how things would go down and provided me with a folder full of info/guidelines. The men that installed the tent were very respectful and professional. I will provide an update on the termites in a few weeks. read more

Really nice person that answered, but when I called they did not have someone to do an inspection for 8 days out and needed something faster. read more

My home was tented this past weekend for "dry rot" termites that were aggressively chomping away on my wood beams outside. The company handled everything professionally from the estimate to the "all clear" after the work was completed. Everything was explained to me, verbally and in writing. When I had questions after hours, Rene (who gave me the estimate) responded to my call on his cell phone. Marian in the office was also helpful every time I called, from setting up the appointments to following up along the way. Although I initially panicked at the idea of having my house tented, in the end, the process was much less daunting than I anticipated. Food had to be double wrapped in the bags they provided, but there was no residue to deal with - only to unwrap the bags and put away the food. I was very happy with Captain Termite and highly recommend them. If I could give more than five stars, I would! read more

Quick appointment for an inspection and honest company that didn't sell me any unnecessary work. I called on a Friday and had an inspector at my house on the following Monday. They came within the 3 hour window which was very helpful and sadly rare these days! After doing a full inspection and asking me a few questions, they said all the termite damage was from the past and there were no active termites. She also gave me tips on what to look for and how to avoid getting an infestation. And for all that didn't charge me anything for the inspection. Good, honest company, will definitely use them/refer them in the future. read more

Captain Termite did an excellent job at a reasonable price. The representative came and did the measurements gave us a quote and scheduled the date. Unfortunately, there was a hurricane threatening the area so they advised us that they would postpone. The rep came back, sat with us and gave us detailed instructions on how to prep the house, safe guard our valuables, house plants, store foods etc. We booked a hotel for the durations and came home to find that they had removed everything - there was no major damage or loss. Thank you Captain Termite I will definitely be referring your services. Excellent job! read more

I have used this companies for many years for our home and other properties and continue to be satisfied with their customer service, their prompt replies and attention to details. Family-owned business and everyone is extremely nice and polite. Price is reasonable and they'll do anything to make you happy! If they don't answer the phone, you will get a quick call back. They communicate well via text, emails as well. Highly recommend this company. read more

I give Captain Termite 5+ stars in every single aspect. Quote Appointment: When I decided to tent the house, I requested quotes from 6 companies. 2 of them set up appointments and never even showed up (very inconsiderate, when you take time off work to go meet them and they leave you hanging). In this aspect, Captain Termite gets an A+. Not only did they show up at the time we agreed upon, but they also called me 30 mins before (I requested they do so) to confirm so I could leave work only for the time period needed instead of waiting for a 3 hour window like other guys requested. Expertise and Patience: All 4 of the companies that came to the house seemed like they knew what they were talking about, but it was all very scripted. I liked Captain Termite because they seem to really just have first hand experience (as opposed to just training) and the patience to explain everything to you. Professionalism and Customer Service: Unlike other companies, they answer emails every time, within an hour or so. Seriously, it's 2017, why do companies need 48 to respond? They also promptly answered the phone the couple times I called. Every single person I spoke to was very polite. Actual Tenting and Price: It all went smooth and fast as scheduled. I passed by the house while it was tented and it looked good. I have a 1650sq ft house and a 200 sq ft cottage, and they were the only ones that didn't make a big fuss about it or try to overcharge me for the cottage like it's sooo hard to just add that on. I also felt the price was very fair. Much much cheaper than the big guys (Orkin/Terminix), and about the same as other small local companies. Apart from the overall nice experience of working with them, my deciding factor was that they didn't try to take advantage of me for including the cottage. Followup: A week after the tenting I saw a bug outside the porch and didn't know if it was an ant or a termite. I emailed them, they responded quickly and cleared it up. I also found some wood poop and emailed them to ask if it was normal to see some old poop fall after the house is tented or if there was a chance this was new poop. They sent a technician over right away and she explained that was old poop. Either way, they have a year guarantee, so that makes me feel safe too. read more

I knew my 85 year-old house needed tenting for termites, so I called a few contractors. Some stated that tenting would be very difficult since my rear deck was fastened to the house and the few tall trees growing through it would prevent tenting over the deck. A few didn't want the job. However, when Rene from Captain Termite saw the problem, he immediately came up with a solution. Rene was not just a salesman, but had worked as a technician. He knew what could and could not be done, and so I gave Captain Termite the job. I was not disappointed. They did the job as scheduled. They were very professional and careful, and finished in two days. During the tenting, my wife and I had a brief two-night vacation on the beach. When we returned, we found our house as we left it, with no surprises. I would use Captain Termite again, but hopefully not for a good number of years. read more

The service is horrible they shut the power off and did not tellus that the power was going to be shut off. They went through our neighbours refrigerater and through out their food. They also broke a screen to open a window. They put a key thing in our lock and we can not get back in till they come take the thing off. So overall their service is terrible they look unprofessional as well. read more

Best Termite company out there. I have heard great reviews from their customers.

Through a recommendation on Nextdoor, I hired Captain Termite 954-391-1726 and am very happy that I did. From my initial contact with Captain Termite's staff, I found them to be a very responsive and professional company. Upon acceptance of their competitive quote, they scheduled the tenting on the days that were most convenient for me and completed the entire process as smoothly as promised. If you are in the unfortunate situation of needing a termite exterminator, I highly recommend hiring Captain Termite. read more

Captain Termite tented our house for termites, and they did an excellent job! Everyone was very professional and friendly. They showed up when they said they would, and kept in touch throughout the process. The owners are also very caring and honest. We'd definitely recommend them! read more

anddd to follow up on my previous: the termites are BACK! We had our house tented five months ago and they are back.

There's not only one word to describe this company, there's many! Professional, courteous, punctual, attentive, and simply amazing! For starters Miriam provides the best customer service over the phone. She's kind and extremely detailed about what the service provides. They came out and placed the tent and as quickly as they placed it on, they took it off! They made sure to follow up and advise me of when the house was clear to go in. Moving is a huge pain but captain termite made this process a very smooth one! Thanks guys!! Highly recommended!! read more

I called Captain Termite and was happy with a quick hello. The woman, Jeanne was really nice and helpful. I explained my problem and how I thought I might have termites. She was able to give me a quick assessment with no strings attach. Because it was the weekend I though I would have to wait for Monday before someone could come see what I had and surprisingly, she had someone there within 30mins... On a SUNDAY! Who does that? :) It was like Captain Termite to the rescue for reals! lol. My whole family was happy and the guy Joe totally came out, checked out our house, every crack and places I wouldn't have thought to look and came back with an answer, subterranean Termites. They were like something from the plague, seriously! Gross and creepy. To let you know, the quote was free and for payment, I was actually able to ask for financing if I wanted but luckily I had a rainy day jar and the price was reasonable for an emergency call. I felt comfortable with Joe and asked him about some of the other pests, like the spiders and these beetles we find. He gave us a home solution for the spiders and is coming back out to take care of the beetles and other bugs we have. It was awesome! I totally felt like I can trust Captain Termite with any pest problems and would recommend them to my family and friends. This company ROCK! And don't forget to use the coupons. Jeanne said they have promos and can do financing. Thanks CT read more

I had my house tented by Captain Termite less than a year ago, eleven months after the termites are back with a vengeance flying everywhere around my house. Not to mention that when they came to tent the house they left garbage everywhere around my yard. read more

So like...my experience with Captain Termite was a good one!! It was my 1st time calling around to find a pest control company to take care of the termites that were in my kitchen counters. Ugh, what a nightmare those bugs were. Anyhow, I seen the advertisement on the big truck they had while sitting in traffic n called them the same day. They're close by in Hollywood yay!!! came the next day around 7pm after I got off work!!! I didn't have to miss any days!!!! So they tented my house ..went step by step with me about the whole process n I didn't even have to spend as much as I thought I was going to! They were nice people n communication was great. So I'm giving them 5 stars because I feel they treated me like I counted. Oh bonus points because they also gave me a follow-up call to make sure things were okay. read more

I am really happy about the customer service that I have received by this company I have a monthly contract with them for my business and my home I saw the difference the first month. I recommend them 100%!! read more

The lady that came to my house called 1/2 an hour earlier to let me know she was on her way. She arrived right on time and fumigated the yard the same day. Very satisfied with the service read more

I don't know which was better the service provide over the phone or in person. Captain termite staff treated me with respect and were extremely professional. Best price by far. They were on time and got the job. I highly recommend Captain termite to anybody inquiring about pest control or fumigation. read more

Super experience. I called for an appointment, Rene came out after phoning ahead to let me know. We discussed what I needed, he measured the house and the detached garage, gave me an estimate in minutes. We called a week later to schedule the appointment. Within days Rene was back with Vikane proof bags and instructions, he walked the perimeter of the house again to check for any potential problems for his crew, and answered any questions I had. A couple of days later (Tuesday) I got the call that the tenting crew would be showing up the scheduled day between 2-6 pm. They came around 4 pm (Wednesday) after Chris called and said they were on their way and had the property tented and gas in by 5:30. Only one crew chief enters the structure to place the lines, fans, and doorlocks. This was the first company we have used (third tenting in 25 years) which injected the gas in two separate locations in the house (flat roof, no attic), so I'm more assured that the Vikane spread through and covered the entire structure. I checked the property several times on Thursday. The tent stayed on a full day. I got a phone call from George (Jorge?) on Friday morning letting us know it was safe to occupy the home again. We came home to find the keys where asked him to put them. If you did not see the tent on the house, it would be difficult to know that Captain Termite was even there. Nothing broken, no clips left on the ground, house secured after they left and all windows closed. We're very pleased as it seems difficult to find a tenting company with good reviews. I'd highly recommend Captain Termite. read more

The best pest control company in town .. By far! I was having a bee hive issue in my vacation home, THE Captain came with Queen Bee and resolved the issue ! Thank you now my kids can play outside with no worries!!! read more

I did fumigation (tenting) with them and also their pest control. Had I known what I know now I would have used another company. I am still waiting on the owner to return my call. MY experience with them was terrible. Claimed that they are treating your house for pest but has never baited the house? read more