Great service and fumigation in our house inside and out side and will recommend this company with our friends

My recent experiences have revealed not only repeated service failures, but also what appears to be fraudulent and unethical business practices. I contracted BUG A BUG PEST EXTERMINATION INC. for termite remediation. At first we paid directly to the business, and then I paid for termite remediation which I paid for via Cash App to "James Lopez". I was told a discount would be offered for paying the tech directly. Despite payment, the service has not been performed as promised. For weeks, I have been calling to schedule the work, only to be met with constant delays, excuses, and a complete lack of follow-through. In addition, I have credible reason to believe certain employees are engaging in cash "side jobs" while representing the company; taking money directly from customers and either failing to complete the work entirely or performing it improperly. On a prior occasion, I let a questionable incident go when the company claimed I owed a balance despite having paid in cash on the day of service. Weeks later, the same individuals returned, attempting to collect additional cash for something that had already been paid for in full. When I contacted the office recently (a few minutes after 5 PM), Brittany stated she "isn't paid to work outside of her scheduled hours," despite having handled after-hours calls before without issue. This unprofessional and dismissive behavior is unacceptable, especially in light of the ongoing service and billing issues. It is clear that while the company started out providing reasonable service, once it becomes apparent that a customer will not tolerate being overcharged or scammed, the professionalism disappears. This is not an isolated misunderstanding; it is a pattern of shady, predatory behavior. I strongly urge the owner/management to immediately investigate: The handling of my payment and the incomplete termite remediation; All cash transactions handled by James and Brittany; and Any internal policies that enable such misconduct. read more

Bug A Bug Termite And Pest Extermination - I was asked to send payment outside of the business directly to the employee. Once paid, never finished the job and guaranteed issue. - Pest Control Near Me

This is my first time using a pest exterminator company and I'm glad I used Bug A Bug company, very happy with their services. The technician Philip took his time to explain and showed us where the issues were to us. And the work was great. Continue the good work Philip! Low J. read more

I tried roach treatment from Bug a Bug, this guy did not give up front pricing, he come to home and ask for high price that was surprise for me but even i agree to pay half price and he did minimal treatment, they told me it will be 2 week treatment option, i paid half price, after 1 week roaches are stil roaming around kitchen area. I told them i don't like the service and i don't want to continue, and dont want to pay for the service that is never done. This guy called me and started threatening me to pay the rest amount. I highly recommend that never use service frim Bug a bug, they are highly unprofessional. read more

i have a rental property in florida, and i had an ant issue. A good friend who lives in pembroke pines recommended bug a bug and let me tell they were great i talked to Ron over the phone since i live in Los angeles California. he was very polite went to the property got the job done. i signed up for his regular service . Thank You Bug A Bug. read more

I had a consultation with them. I showed him the window where potential termite queens were coming from and even indicated that there were dropping on the windowsill. He mention that i had drywood termites which i already knew. He asked if there is access to the attic and if he had to crawl or if it is walkable. I told him it is walkable and he suggested that he could spray that area and if they appear somewhere else he will spray that spot. All for a small price of 850 dollars. Jeez i was sold and I suggested i will consider it. I went to amazon and got a bora-care with a sprayer for a total of 100 dollars... read more

This company is amazing. Always professional, easy booking, and they listen to your concerns. I switched companies because my neighbors had a contract with Aptive and we were trying to have as much neighbors as possible doing the service to get rid of the spiders, but Aptive is a joke. I called Raymond from Bug a bug, and he came to the rescue. Thanks for being so professional and awesome. read more

Wow! Amazing and fast service. Took care of my pest problems right away!!!! I definitely recommend them.

We're new Floridians and new to fruit fly/pest issues. We called bug a bug pest initially 3 weeks ago to handle a fly problem. Leah answered and scheduled us a visit the same day . Felix came out-exactly on time, courteous, kind, and thorough. Really impressed with him! We had a warranty and I called this morning as a few more flies started popping up and I was worried it could get worse quick, they set me up for the same day and Felix took care of us again. VERY reasonably priced. Honestly grateful the other few companies we called prior (based on reviews) didn't answer... we're happy customers! read more

I am very happy with their service. I've been using them for almost 1 year. Prompt, reliable, courteous. Most importantly their exterminating is effective. read more

Ron and his guys did a very good job. No more termites no tenting needed I was home. Thank you bug a bug

Fast reliable service with affordable payment plans.

Tony was quick to reply to my message, and showed up on time for a quote. Have not booked service yet, but will recommend for their quick responses and patience. read more

This is the worst company for pest control but the best company for excuses. We have a roach issue, I say have because it's still here. We hired them we had to sign a 1 year contract (don't do it) they started coming out I figured the first month it wouldn't be solved I'd give them another 2 months, well we still had roaches. They would say call us if you're still seeing them. So we did had them scheduled to come out about every 2 weeks. Then we get a call from the owner, he says us coming out that often is going to work we need to find the root of the issue I'll send a guy out there to figure it out he's our specialist. The guy comes out we ask him what he thinks the issue is he said I'm not sure I mainly deal with termites. But I'm going to spray this strong stuff, stronger then the regular guy sprays (why not have the normal guy spray that in the first place?) well what he did didn't work either. Next thing was oh they're coming from outside, they sprayed the lawn every time I guess that doesn't work either. We were getting our roof redone because of one leak on our back patio, and all of a sudden that's your issue well the roof was taken care of and guess what the roaches weren't. So it's been a year and the only good thing they did was let us cancel the service a month early and not have to pay the last month. I'm still killing roaches pretty much every day. The only thing I got was $500 taken out of my account. read more

I had a major problem with ants I couldn't get rid of them I decided I needed professional help so I called bug a bug. Tony came to my house and knew exactly what to do to get rid of them, reasonable prices and excellent work I highly recommend these guys read more

The staff is professional, customer service-oriented and knowledgeable on how to properly treat any pest control problem for residence or commercial business. It was easy to make an appointment for service which occurred on the same day. I appreciate how they take the time to "go the extra mile." I am a long-time customer and highly recommend their approach, flexibility and commitment to provide this valuable service when you need them. Call them, they deserve a chance to be your pest control specialist. read more