Update: two weeks later, no one has called me. Everyone I call at the national office contacts the local branch, promises to call me back, and never does. I submitted a refund request that had disappeared into the ether.
Probably the worst customer service experience of my life. I pay a monthly fee for a service that guarantees a monthly spray and a 48-hour callback for issues that arise between sprays. I have been attempting to get a callback from this local office for 6 days. I've called the national customer service line and spoken to ten different people all who promised to resolve this for me. No one did. I sent three messages over the online portal begging for a phone call. No one called. I explained each time that I am immunocompromised and weak as a result of a medical condition and that a pest infestation is particularly dangerous for me. Still no one called. I ended up paying $140 for another company to spray--a service Terminix was obligated to provide me for me. Now, after speaking to a Terminix billing agent, I was told they will not pay me the $140 back. No one can direct me to a department that can help me. This is nothing short of insane. read more
