Staff is always friendly. The service is priced fairly and the workers are competent and helpful…read more Thank you! Marion

Called last min to empty my grandparents septic tank, Cooks came running and was extreme helpful…read more Over the top amazing customer service. So kind and helpful to solve our shitty problem :)

Your guy Ray quoted me $300 to pump out a septic tank at my tenant's cottage. I'm in Florida. He…read morewaited a day before going, didn't contact me about "extra " work when he got there, and he charged my tenants $200 more for pipe cleaning. He NEVER called me, the guy making the order and paying for the order, he just ripped my tenants off for $200. I'll end up paying that extra $200. Upon calling for an explanation and a Receipt, Ray hangs up on me, and then refuses to answer his phone. I demanded a receipt from your Norwich office number, I got NOTHING. If I get the same treatment and I do not hear back from you, and if I do not receive the $200 back and a Receipt is not produced, I'm filing complaints with the BBB and the FTC and I'm consulting with an attorney. Your guy Ray is a rip-off artist and your company ripped me off. I demand the $200 back and I demand a RECEIPT! DO NOT USE THIS COMPANY. THEY MAY NOT BE OPEN FOR LONG.

After my drain was clogged for my tub for the weekend and unable to reach a plumber, this company…read moredid call me 1st thing Monday morning. I explained the drain was clogged & I wanted the old galvanized pipe replaced. (I want the pipe replaced as all the corrosion is going to lead to the pipe clogging again, so I figure fix the the problem correctly the 1st time) The owner of the company said not a problem to take care of it and would come out that afternoon. I made arrangements for my neighbor to let him in as I had to be at work. Well when my neighbor asked the "plumber" (who is the owner of this company) about the pipes (I had told her what I wanted done) he told they were not a problem, he doesn't need to do that. He went upstairs and unclogged the drain with a snake. Yes there was dog hair in the pipe, as I do bath my dogs in the tubs. The corrosion of galvanized pipes allow for hair to easily get trapped and clog drains. When I got home after working 10+ hrs, I was very unhappy to see I still had the old galvanized pipes I wanted replaced. I had been called by 3 other plumbers who would have changed them for me as I had worked with them before, but since this company called me 1st I gave them the benefit of the doubt that they would do as I requested. Big Mistake. This company never called me to let me know of the work they were going to do or even the work they did perform at all. When I called & asked why he did not replace the pipes (this is at 7:30pm after I finally came home from work) his response was he doesn't do plumbing, only drains. Well first of all he never stated that when I spoke to him. He told me not a problem to take care of it. The "it" is the job I requested of replacing the galvanized pipes so the drain doesn't clog again. Secondly, his website says he does plumbing, that is false advertizing. Also he charged me $135 to unclog a drain with a snake during normal business hrs. This was not on a weekend or after hours. I could have had my pipes replaced for less than that, which is what I wanted. This owner was condescending saying that the work I wanted done was a lot more work than I think it is.. However, the work was exactly as I thought it was since I had family who came up to replace the pipes for me a week or so later. That's right, he did inform after not doing to work I wanted & I had to call him to find out if he even did anything at all that he doesn't do plumbing, only drains. After being exhausted after work I was not in the mind frame to argue. I want to inform people so no one else gets mislead by this company. There prices are way too high, I have had plenty of other plumbing work done for a much more reasonable price. Also the other companies do the work I request, if there are anything different they discuss it with me. I have reported this company to the BBB as I find it is bad business for him not to inform me at anytime that he does not have the ability to do the specific work I requested. If all I wanted was the drain to be snaked, I would have gone to Lowe's & bought a snake & done it myself.

Awesome service from Ted and Company. Highly recommended. On time and done correctly. One phone…read morecall and he was there to take care of business.

Septic pumping and consultation. Very fast response time, very knowledgeable. Would definitely…read morerecommend him.

They installed a septic system for us and we payed them before they finished it. They never…read morefinished. Have called them multiple times with no response from them. Would not recommend.

I want to thank the team at Cook Portable Toilets & Septic Services. I was out of state and needed…read morea new septic tank in my home. I called them and they took care of the entire replacement process without me even being there. They are an amazing team! I also thought that I would be paying an arm and a leg for this and no, it was very reasonable, very time efficient and yes, clean throughout the entire process. I highly recommend Cook Portable Toilets & Septic Services. Thank you so much.

We Highly recommend that you only come here if you need your septic pumped and/or worked on!! Fast,…read moreefficient, and all for such a great price! Plus a super duper person who is trustworthy and true to his word

I'd recommend this company because when my husband called them after having 2 other coming out 1…read morestated $14000.00 Never looked at anything. 2nd came out said maybe clean it but doesn't work you need to replace all. This company called back said he'd come then my husband said not a emergency. So set a date and he promptly came pumped out 1 tank and will come back in 3 weeks to see if this corrected the problem & will pump out 2nd tank. If this doesn't solve problem we will go further but no matter what they will be hired by us for it. I'd give them more than 5 stars if I could. Other company never returned our calls & when they were contacted again told they'd call back and we are still waiting for that company that we don't and won't use.

Prompt and friendly service. John really knows his stuff. I recommend his company for Chenanago…read moreCounty.