We've used this service since 2018 when we moved into our home. We've always paid for the services a year in advance. In aprx. late NOV2020, when the lady who always calls us for our quarterly services to schedule the appointment called, she stated that this following service is the last that we're covered for and asked if I would have liked to renew with her then. I declined, stating I'll just pay in JAN when it's due anyways.
Fast forward and we receive a bill stating we've a $90ish balance due. We called today (18JAN2021) to reup our yearly subscription and inquired about that bill thinking it was just a preemptive bill for the following service. After discussing with an employee, and then a manager, that that was indeed a bill and there is a balance due because December was not covered. I informed them that we were told that DEC was our final control and that we would need to renew if we wished to continue. They continued stating that they're not certain why but that's not the case.
Despite us using them since 2018, and objectively not having any other issues, especially with the people actually coming to our house to work all being fantastic and very professional; the level of deceit from admin has permanently lost us as a customer. I would highly advise looking into another service. read more
