Poor communication with techs and 3rd party on the phone which is very confusing regarding follow ups, what it is all about, when should we do it etc... i also noticed that techs does their own way on how to treat the yard and spray the interiors and exterior of our house which is very confusing. i feel like all techs should do the same thing. They also dont give u exact time when will the techs arrive. They will give u 2 hour time waiting window so u have to allot a time for that and u will wonder what time they will arrive in your house which i didnt like cos i value my time. but anyway... im planning to switch to a another local pest control. read more

Try to justify $2600 for one visit for exclusion! Nothing is better, in fact it's worse. Leaving my crawl space hatch off after brief inspection was a sign that I regret not paying closer attention to. I also had to provide my drill with a Philips head to remove it. Salesperson/management will say anything to take your money! Then leave you with nothing to show for it. DO NOT TRUST this Company. read more

Over-promise and under deliver. Terminix seems to be a scam. During the onboarding process I was sweet talked into believing that the techs would lake good care of my property. In reality, these technicians show up to house, don't ring the doorbell or announce themselves, and when my wife asked him a question, he was rude to my wife. Consistently, they are not performing the services that we have been paying for. When I signed up, I was told that as part of the inspection, any spiderwebs would be cleaned up, paper wasp nests would be knocked down and any ant hills removed. None of this inspection cleanup has been done and the technicians are only on my property for less than 10 minutes once per quarter for which I'm paying over $50 per month. That's $150 for 10 minutes of walking around our house and spraying the edge which I can see on the Ring camera playbacks. They even email me a generic report that includes their start and stop time, so they know they are not completing a good service. We had ants come into the house a few days after the last service, and I haven't seen ants inside all year. The paper wasps are all over and there are several nests along the gutters which the tech walked under but didn't look up (single story house). Honestly, I think I deserve a refund for this year, but either way, I am cancelling this scam. I reached out to customer service twice, was told that the issue would be escalated and that the manager would get back to me. It has now been 30 days and I haven't been contacted. read more

Continue to receive terrible service, I cannot stress enough to not use this business. After leaving a review someone finally reached out to me named Gavin. Spoke on the phone, sent proof of conversations, then was charged again. He promised it was the corporate customer service issue not actually a mistake from the Bakersfield center, promised refunds, yet here I am 2 months later - being ignored and not having received my over $300 refund that I was promised. read more

**** DO NOT DO BUSINESS WITH THIS COMPANY **** * They Don't tell you when they are coming. * Their phone system does not work * If you need service or any help they will tell you it takes 2-3 days to get back to you * DO NOT WASTE YOUR TIME AND ENERGY RUDE PEOPLE ANSWERING THE PHONES The service was scheduled for Monday the 23rd, I had called their office and spoke to Ashley and requested a different date, which I called a week prior to confirmed and then Friday the 20th and according to their records I was scheduled for service. Monday comes and nobody shows up so i placed the called and no schedule I had missed a full day of work waiting and no service. WASTED MY ENTIRE DAY WAITING AND AFTER 3 PHONE CALLS HOW IS IT POSSIBLE THAT THEY DIDNT GET THE DATE RIGHT!!! Called 2 weeks prior, a week prior and Friday before the service and still nobody showed up 1) Ashley was rude I was trying to explain the situation and she didn't care or listen her answer was " Okay I will transfer you " the worse rude person 2) THEIR PHONE SYSTEM IS TRASH !! DOES NOT WORK. you enter your phone number or account number, and the system tells you the account does not exist 3) good luck changing dates, they will NOW SHOW UP and change your appointment without any notification 4) hard to get a hold of someone if you need help, they will call you back within 1-2 days you have to leave a message. 5) CUSTOMER SERVICE IS THE WORSE 6) IF YOU WANT OT CANCEL SERVICE YOU NEED AT LEAST 2-4 DAYS FOR TERMINIX TO CANCEL YOUR SERVICE *** THE WORSE CUSTOMER SERVICE AND ASHLEY YOU ARE THE RUDE TO CUSTOMERS AND DON'T CARE ABOUT CUSTOMERS COMPLAINS ****************** read more

Terminix: another corporate failure. They don't stand by their guarantee of quality service. My property wasn't half-day serviced before the technician drove away after 10 minutes. I just hired Olde Town Pest Service and what a difference. Locally owned, the owner answered my call himself at 7am and came out himself to service my property. Harry Parades explained everything involved, including pet-friendly pesticides without harsh fumes. He spent nearly 2 hours thoroughly covering front and back. Wow, what a 180 degree turn from Terminix! read more

I originally gave this company a one star review. However, I do not want to base my experience with one technician on the company as a whole. The manager of the Bakersfield branch Micah was very understanding, apologetic and very professional when dealing with my concerns that I brought to his attention. My technician that I had to service my house for fumigation had a lot of miscommunication or lack of communication however, Micah the manager did an amazing job to go above and beyond for both me and my landlord to try to make our inconveniences as comfortable as he possibly could. Customer service was also extremely helpful and understanding and gave me the proper connections needed to be compensated for the lack of communication on the technicians end. Thank you, Micah for all of your help during this difficult time. This has truly brought my stress levels down when dealing with this. read more

If I could give this pos company zero stars I would. I had to take the day off work for this appointment. They don't arrive, no one answers the phone and when I finally reach some one I am mortified to hear the company's only contact is w a call center. They never arrived. When the call center tried to reach its workers, she could not. In what world can employees disappear without repercussions or even a question about why they cannot be reached? When a worker finally reached out to me, I was told that they were basically doing me a favor but wouldn't come for a few hours. I cancelled the service entirely. DO NOT HIRE THESE INCOMPETENT PEOPLE read more

My gma requested a technician to come and spray the yard. He was supposed to show between 8-10. It is now almost 12 and no show. We called to cancel since we have other things to do and can't wait for him to show up. The supposed "floor manager" begins to haggle my gma for card info to give her a $100 voucher for target, walmart etc. and needs her card info which makes no sense still that info is already on her account. She would not listen to me when I said we don't want the voucher and just the service to be canceled. The convo got super aggressive between us she wouldn't listen to us at all and kept going on her script about this voucher. I told her to stop reading her script and listen to what we were saying. I asked for a manager she said she was and told me i was lucky to be speaking to her . Not sure what's going on but be careful! This has happened many times where a tech never shows on time or they aren't fulfilling the service that is needed that we are paying for! read more

Called for bedbugs as we used them ten years before when the grandkids were small and same bug, price doubled, they tented they didn't get rid of them and only give you 30 days warranty and 48 days they rehatched and now I'm stuck paying off $3100 and have to pay another company to get rid of them. Never again Terminix read more

Bakersfield office has poor communication. They don't return calls. They also don't confirm appointments. I only knew they were coming because I received a text that the technician was on his way. read more

Looks like it is a common problem that you schedule an appointment and they do not show up. We have a second home that i have to drive 5 hours round trip to get to it. I scheduled an appointment and no one showed up. I schedule a second one and told them i have a long drive and want to make sure someone shows up. Again they did not show up. They claim they service our area certain days of the month but apparently they cannot train the scheduler this information. read more

I have used this company's services for 20 years but I am now firing them. I have two service addresses but a single "account.'. I have asked them to send a single bill but they are incapable. I think I'm current. They claim I owe them a bill from July (how that can be when I've paid bills later than July I'll never know). I politely asked for a statement so I know what invoices and payment have been made. A simple commercial request. Instead of simply sending me a statement they sent me to collections. I still don't know whether I owe them or not and they still won't send a statement. They have always been overpriced. Their service is mediocre at best but their refusal to simply show me a statement of account has ended a 30 year business relationship read more

In May we started with Terminix, First appointment easy, tech showed up on time. Was a breeze. Every appointment following has been a nightmare. It's 30 minutes passed our appointment time for today and still no response from Tech and no one from the Terminix office can reach him. We were asked to wait another 15-20 minutes to hear if the tech will even be able to come. This has happened every appointment since. One was a no show all together. One was scheduled as a inspection but in notes said it was for a spray. That appointment couldn't happen. I was really excited to help get my Vietnam veteran father's home pest free but once this 3 months is over were finding a better and more reliable company. It took me 45 minutes to get this appointment and again a huge failure on your part Shame on you Terminix. Poor customer service. read more

Terminix - Outrageous wait times - Pest Control Near Me - Bakersfield, California

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The person assigned to our job never showed up. I tried calling for 3 hours. When you attempt to call their office, you are rerouted to corporate. The operators are polite but cannot communicate directly with local providers. After 4 frustrating attempts to locate our service provider, I cancelled the appointment and called a local pest control provider called Game Over. He's professional, knowledgeable and punctual. If you have an urgent need, I would explore local providers. read more

Company who outsource all their jobs aside from the appraisal and then uses terrible companies. read more

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Don't waste your time and money. There's only one good service technician there, which unfortunately you do not get all the time. But all in all, it's been such a frustrating experience. You make an appointment with them and they don't show up that day and when you call they say "oh your appointment was ..." which will end up being a completely different day and time! This has happened three or more times. So done with this company! One of the guys never even sprayed the outside when I asked him to! He just left! Seriously...not worth the hassle! read more

While I've had good experiences with Terminix at other locations this one on Pegasus in Bakersfield is severely lacking. From the start, the technician did a very poor job. He was not thorough even after he was asked to come back to respray because of continued pest problems. We have a 2400 sq. ft. home and he announced that he was done spraying after less than 3 minutes. (This is not an exaggeration.) Impossible! He did not attend to to our most problem areas, and refused to treat the outside as asked. I have used Terminix in my other homes for over 30 years and was always completely satisfied. Not so with this branch of the company. Do not use them. You will be disappointed. read more

You want $119 for basically 20 minutes worth of work! Your employees are not educated and do not warrant the rate of a lawyer or doctor; they are just spraying some chemicals. You are out of your fricken mind if you think your time is worth $357 per hour. Anyone you talk into this is absolutely crazy and needs serious therapy. If I could give one zero stars I would. read more

Tech never showed. Waited from 1-3 and no phone call. Called at 4 was sent to a corporate office I assume and they said they rescheduled for the following Tuesday. It's like they expect me to take more time out of my life to wait for them. No reason to call and complain because you get passed around and left on hold. Then the corporate office called and said they left a detailed message for the local branch manager to get back to me. So even the local office doesn't answer. read more

My beef with Terminix is not with their service or their technician. It is with billing and corporate. I have been with Termanix for over 20 years. It started in August but I did not receive a bill in the mail like I normally do and ask continued into September. I have contacted my technician and mentioned it to him and I just received a bill for the month of August, which I paid through the mail as I normally do but I have yet to receive a bill for September or October. Two days ago I received a threatening letter saying that I had not paid my bill for two months, and that they are threatening me and trying to say they will take me to collections, I spoke with someone the beginning of the week and that person told me that they have been having issues getting invoices to customers and understand what I'm going through and will take care of it. Today my wife received a phone call from someone saying they were with Terminix and wants to why we haven't paid our bill. My wife told him the same thing that I am just telling everyone here and she hung up on them a few minutes later I received the same phone call my frustration with Termanix is they threaten people for something that the consumer has no control of they need to get their system back in shape like they used to have and quit threatening people. I will say that I will not use Termanix any longer and will be seeking a new company Terminix billing you lost a great customer. read more

They charge us for a service we never requested for and never took care of the problem we hired them for no one answered or returns calls when they did they said we would still have to pay early termination fees to cancel a service we never contracted them for they did property damage popped out two bricks broke a pipe with their drill for termite baits we did have we hired them for a rat problem not mites read more

Terrible service in Bakersfield. Last time I had an inspection, the service person had to reschedule three times and didn't give me adequate time to rearrange my schedule. I was supposed to have scheduled maintenance today and the service tech didn't show up. I did not receive a reminder call, a call letting me know they couldn't make it or any other call for that matter. You can't reach a local office, it just goes to the 1-800 number and I've been on hold with them a total of 45 minutes with no resolution. I had to leave work for over 2 hours for the inspection and they no showed. read more

Don't use Terminix for your termite inspection. We called them for Termite inspection on a VA refinance and they would not give us certification unless we spent $15000 in preventative measures. He stayed for hours and hours and tried to make us believe that we were required to do massive repairs in order to get certification. Needless to say, we got a second opinion. We got our certification without spending the $$$. Be careful. Not all inspectors are credible. Terminix certainly were not. read more

Cheap pricing and very good service wouldnt go to any other pest control. And not to mention the product works very well.

I loved Terminix. We had them for 3 years as our pest control services without any issues. Until recently, when our area worker got changed to a man named Terrence. He does lazy work and barely sprays a visible stream. When Terminix was advised of the unsatisfactory work, they noted our account, which he could see and promptly showed up next appointment and made it known he didn't appreciate the call to complain. EXTREMELY UNPROFESSIONAL and unacceptable for an employee to do this! I called 7-8 times to explain we did not want this man coming back to our house, and every appointment I set up he would call to confirm or show up and I sent him away. Their call center spoke with the branch manager and district manager to try and get us another worker and they refused to send anyone else because of their own staffing issues. I cancelled my services with them immediately after that. The lack of helpfulness was ridiculous. Get rid of Terrence and we'll talk. read more

They have the best service around their technicians are very friendly the inspectors were very professional and efficient and thorough would not recommend the call center I will be recommending terminix to everybody I know read more

So I started using Terminix for my business over two years now and every time the technician comes I would pay him cash and he'll give me a receipt and notes that it's been paid so I started getting these bills in the mail saying that I owe for service I spoke with my tech he said he will talk to his supervisor regarding that later on he said it's been taken care of then again I kept on getting Past due bills for service Terminix called and I explain toThem that I am paying my technician every time he comes in and he's noting it on the receipt they said OK they will look into it and take care of it About a month later I got the same call saying I'm not paying my dues I told him this is a problem with your accounts receivable not mine I am doing what I have to do and I'm paying what the technician what he charges . three weeks ago I get a note from collections for an amount that was due. I called my technician and he gave me his supervisor number I called his supervisor 2 or 3 times and left a message he never bothered to call back. Bad service bad customer service I do not recommend it. read more

I used to use this company for my regular pest control and termite service. Didn't have a problem until it came time for the termite inspections. Harry would be scheduled to come out and I would receive email confirmation and a call regarding my appointment. Harry would take it upon himself to not only change his appointment time, but he would also change the day and time for the regular pest guy and have a different guy that our regular guy come out. He lied when called out on this! I had to take it up to his supervisor who had to come out on his own b/c I refused to deal with Harry. I ended up cancelling my service a few years ago due to all this. I moved and needed a termite inspection and called up thinking maybe things were different since some time has passed. No one will answer the phone or return calls. More recent reviews show this company is just as shady as they have ever been and nothing has changed. read more

Beware of Terminix! I was uncomfortable after my interaction with Justin Robins in September. I got the impression he didn't comprehend English well after faltering on my requests. I notified Terminix customer service soon afterward that I wanted a different service technician. Early October, I got a text from him (that is harassment) that he was on his way for a service call. I informed him I had another technician assigned. Subsequently, I received text notifications from Terminix on October 9th and 20th that a technician was on his way as well as when service was completed. I have video surveillance proof NO ONE showed on both days. When I addressed the issue on the 22nd, after I had seen a dead rat at my front doorstep the day before (never happened over several years of being here), the rep stated that a manager or supervisor would get back to me within two business days. That not only didn't happen, but it still hasn't occurred (very poor follow-through) and it stirred ill feelings about when a previous rep had me enrolled in a yearlong fumigation contract when I only initially agreed to a one-time spraying. read more

I called late Friday to schedule a service. They were kind and picked up immediately and scheduled next available date. I called same time on Sunday to cancel, line got disconnected after 1 hour of being on hold. 24 hour thing is a complete lie. They charged my wife's card after saying they wouldn't until service was complete. Glad I wasn't going to have them maintain my home and this was a 1 time service. read more

The only pest control service that could stop my ant problem. I have not had an ant in my house for 3 years. They were so bad when we moved in we couldn't get them under control. After using two other big name pest services we tried Terminix. They stopped the ants and we have been happy ever since. read more

This is the worst business I have ever made with some one. I schedule an appointment and to do that they ask you for your visa number but promise not to charge until service has been done. That was not true, service wasn't done and they charged my visa. This happened in July and I'm still trying to get my refund. Chris and Scott have me bouncing around between them both, on who will send me my money. I'm tired of calling, I feel like I'm begging for my own money. WORST BUSINESS!! everything has been a hassle. Never again! Who likes to lose money?! Don't do it! read more

The technician is always friendly and personable. He does the usual stuff and asks me if there is anything else he needs to look at. Gets the job done on time and thoroughly. Wish all service companies took their job as seriously as Terminix. read more

An employee by the name of Harry came out to give an estimate and was extremely rude and disrespectful. I told him several times that the conversation was over and he would not leave. He continued to speak very rudely to me. You should never come to anyone's home and think you can speak to them in any type of way or manner. I would not recommend that you have Terminix come out to your home. read more

Do not use Bakersfield terminex!!!!! They scam you out of your money! They send a technician to your house to spray (without telling you first) this time the technician' s name was ROBERT. The tech says he sprays the outside of your house then sends you a $100 bill. This time I caught him... He never sprayed my house... He just drive right by. Then when I called he said he knocked but no one was home so he couldn't spray inside. BS...i was inside waiting! SAVE YOUR MONEY... THE PEOPLE WORKING FOR THIS COMPANY ATE LIARS AND SCAMMERS!!!!! read more

Hired them for rat abatement, tech showed up ... left after 10 mins saying he couldn't do the job ... they billed me $425.00 for NO work performed ... I disputed immediately and thought it was all taken care of ... now 9 months later they have sent me to collections. I am MORE than Livid and disgusted with this company and their horrible business operations and practices. We hired Clarks to do the work and have been using them ever since. I would avoid Terminix! read more

Customer need rat extermination, clean up, and replacement of insulation. This was not completed. The customer was told all insulation needed to be removed and replaced. Was told the job would cost around $10,000 but they could do it for $8,200; this would include the sealing of all openings in the roof, the disposal and replacement of all of the insulation, and labor costs as well. On 2/19/2016 the came and repaired all holes and vents , as well as patching a hole around the water heater. Customer was charged an extra $900 for the repairs and inspections, plus an additional $100 for the repairing of the hole by the water heaters. On 2/24/2016 they returned to replace the insulation, but instead of removing and replacing all of the insulation as was originally quoted, they removed only a 5 x 10 section of insulation above the kitchen and replaced it with apprx. 4 in. of insulation versus the 16 in. promised in the original agreement. In total they only removed and replaced 50 sq. ft. of insulation out of the originally quoted 17,060 sq.ft. yet the customer was still charged full amount. Also, Terminix never returned to inspect for rats as was originally agreed upon despite multiple attempts to contact the local and national offices. Customer was also denied a copy of the original contract she had with the company. read more