This is such a cute shop, and I came in not knowing what I wanted. A girl named Kelly came and helped me pick out clothes. I usually have a different style, but she knew how to hype you up. She kept everyone in check at the store and told them not to talk. I thought that was a bit excessive, and all the employees seemed scared. I would not have imagined she was a manager. She also introduced me to her boyfriend, Adrian, who also helped me check out. Overall, good shop read more

Have been a customer for years and my daughter as well but today I brought in a leather handbag that I wanted to return within the 14 day grace period because of the smell inside of it was gross and Kathy, the manager or the owner did not want to return the $14 bag. If you do shop here, please smell the inside of your bags before you buy it because it smells like throw up I will never shop here again and I will definitely let friends know that they do not care about your satisfaction in the store. read more

Tenshoppe - Smells bad inside of bag . Very cheap - Women's Clothing Near Me - Cerritos, California

The service should not be considered service, because they offer NONE!!! No greeting, no assistance offered, and when paying, they seem to be annoyed to have to do some work! Some items in the store had a bad odor, and if not shopping for a specific gift, I would not have purchased anything from this place! Rude "customer service" will stop me from ever entering this store again! 1 star is one to many, but would not allow me to give zero!!! read more

Thought I had found a store that would be my "go to" for family and friends. but not so. I initially told others about the store and they checked it out, purchased gifts for their families and told them about the store. But after the treatment I received from the Cerritos manager, none of us will ever again spend our money at any of their locations. No one should waste their time or money at this store, especially the Cerritos location. I purchased a Christmas gift for my mom. Even though I had the original receipt, the dark-haired Latina manager would not allow me to return it for store credit because it was too late from the purchase date and I didn't have the gift receipt. She stated this to me, pushed the bag aside and dismissed me with an insincere "sorry" and stared at me. I explained that it was a Christmas gift that wasn't going to be opened until December 25th. She re-stated her first response with the same dismissive attitude. I asked why she wouldn't allow for it being a gift that wasn't going to be opened until 9 days later, and that it seemed that I was being penalized for buying it early. She just said that's their policy. At this point she started giggling at me. I asked why she was laughing at me and she denied she was. I told her, "I'm looking right at you and you are." She denied it again and giggled even harder. Mind you, there was a customer behind me and another clerk behind the manager, both seeing and hearing this. I again tried to reason with her, informing her that I was only looking for store credit. She told me they don't do that and laughed at me again, a bit more than last time. I again asked her why she was laughing at me and she denied it again. I was feeling embarrassed, humiliated and angry at her gaslighting. She just stared at me. Holding back my tears, I took my bag and left. I turned around to look back at her and she was now laughing uncontrollably at me, holding a bag over her mouth to try and hide her laughter. I couldn't get out of the store fast enough. As I walked through the mall to my car, trying not to cry, I kept asking myself how could this company put someone so mean, rude and disrespectful in a management position? read more

Very good and good display and very big compare to Santa Monica shopping mall. Also all cashiers and employees are very kind and good customer service. Thanks read more

I come here specifically for the unique pieces they offer. Yes it can be expensive. I personally find that if you're looking for linen / cotton and even basic type pieces, they are always great quality. Sure I can probably shop online and get them cheaper. But the quality of the fabric is much higher than other places. Their fitting rooms are big and bright and i love how much selection they have. I've boughten several pieces here that I always get compliments on. The cashiers are young. But they are always polite and smile when they finish ringing you up... Anytime I'm in town I treat myself to this place with 1 or two items. The following pics are in constant rotation in my wardrobe. Also they got the playlist on point. Love shopping here. read more

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Becareful using credit card, when I returned my item that I had charged they then re billed my credit card and my credit card is still in dispute with them for 3 months now. BS. read more

The service here is Bogus. These young people working here have their noses in the air as if they're playing on set of the devil Wears Prada. First red flag was noticeably being seen while walking in and making eye contact just to not be greeted but shortly after watching someone else who very clearly put more effort into their appearance be welcomed with a smile and more personable greeting. It's giving ' You can't sit with us ' ... I also had my baby with me and I kept catching the staff rolling there Eyes at my child like they didn't want children in their store, but obviously that's not something someone would admit to out loud. Unfortunately they close their dressing rooms about thirty minutes before closing and they pull the store doors up around the same time which seems excessive and even will make a person feel rushed. And my last straw was when I asked a legitimate question about their items potentially being mistagged, because two jackets (the same style and design, one short ending waist length, and the other long ankle length like a trench coat) were tagged with what seemed to me to be backwards ( the short one thirty dollars more expensive than the long one) obviously the longer jacket would typically be marked for more than the shorter jacket. So when I asked if this may be the case, instead of a professional response, I got a "what?" With a tone that clearly indicates these people have been too comfortable talking to customers just any kind of way, so I proceeded to repeat my question, looking over the initial response I got, just to be cut off mid sentence and responded with a giggle and a head shake of the girl saying abruptly "no it's not mistagged" then she walks off to a nearby rack and I catch her and her coworker standing and holding eye contact as if I asked a stupid question. Forgive me for having some integrity and wanting to ensure that i was paying the correct and fair price . Turns out that coworker was a manager. And she decided to approach me while in the mirror to tell me if I'm not going to check out then I'll need to come back tomorrow, but Didn't bother approaching anyone else still very much browsing in the store (still 10 minutes before closing). I checked out and she very aggressively walked out with me to slam the rolling doors shut on my way out. First and LAST TIME shopping here. TenShopp needs to be renamed as 2shop because their service is a 2 out of 10, if that. read more

Wish I had a better experience. Be careful while shopping here they won't tell you items are final sale till you check out, and even if you want to exchange items, they can change their minds and say nope it was final sale. I went to return a skirt, the woman almost denied me and it was a day apart from the original purchase and not even stamped as final sale. Same thing happened with my friend. She went to return on the 14th day and they told her no. It's such a cute shop too. It's just unfortunate. Maybe they should start saying their policy before purchasing to avoid confusion instead of while you're checkin OUT. They should also say they can change their minds too regarding policy. If you're gonna buy something from here, make sure to try it on because I do not recommend going back to return or exchange. Wish this place was more fair. Their clothes is so cute and descent quality. read more

Overpriced, fast fashion. Some cute stuff but I've found the same things at other stores for wayyyy cheaper! Kind of gives me Fashion Q vibes. I also always notice new staff when I come in. Seems like they have a low retention rate and kind of makes me question their business practices. read more

Cute selection of clothing, but staff has not greeted the last couple times I tried to look around. They do not carry XL or up which is super disappointing. read more

Clothing line is ok. But not the service. Maybe because I bought an on sale item, the shirt was stuff in a thin t-shirt plastic bag, that bag is fine, understood the cost of a regular shopping bag. And the person who ring me up didn't even say Thank You and just drop the bag on the counter. I believed that is rude even I just got an on sale item. That ruined the shopping experience. read more

poor service and no one to help when i needed a fitted room. i tried on a top that zipper got stuck so i asked my boyfriend for help and the worker then came in and said he needed to get out. we told her he was only helping me and she told him he needed to get out. i dropped my items off and left. No one asking if everyone was doing okay in the fitting rooms and no one to direct me into one but once he went to help me then someone appears read more

Manager tonight went above and beyond to help me find the perfect outfit for cabo. She was very patient and kind.

The store is full of trendy cute , unique pieces . Yes this is my go to store to shop at but it is quite expensive , a simple black plain jumpsuit can run you almost 60$ most of the clothes is not see through at all and is pretty thick material . The staff minds their own business doesn't really ever bother you unless you have a question . Really cute fitting rooms with nice big mirrors and good lighting , overall I came for boob tape , a long black skims do dress and a knitted dress my total came out to 119$ read more

They are disrespectful and lie to customers. They don't tell you the piece is for final sale until you pay, and if you want to return the piece after that, they tell you you can't. Other than that, most of their clothes are from Shein, with the same shape and the same quality of fabric, but their prices are more expensive than Shein. They also have some dirty clothes. I advise people to not buy from this store. read more

Don't buy anything from this store it is a very bad quality and also your can find the clothes for cheaper prices on shine. In the past I bought a jacket from shine and I just paid 25$ and when I was shopping in this store imagine I found the same jacket and the price is 80$. Don't waste your money. Also they sell damaged clothes be careful with that. read more

EVERYONE DO NOT BUY FROM HERE!!! i bought a $60 dress from here it's a plain mini dress in black and come to find out other fashion stores have it for less. i do not recommend coming here when it's so expensive when you can get it from somewhere else for cheaper!!!! read more