Constantly marking "delivered" when it isn't and putting our mail…read moreIn other peoples mail boxes. Gone here twice to ask if a carrier can get come get a package that they put in someone else's box, it was medication we were waiting for and they denied sending someone out.

Use the Kiosk. Don't stand in line. It's so easy. Just read…read morewhat to do and be patient. It's not rocket science!!

If I can avoid the lines and crowd, I would and this post office has about three self-service…read morekiosks for your convenience. For bulk mail or pickup, the line can get crazy but the standard line wait time isn't that bad. Overall, I've been pretty pleased with the staff and their service.

Oh the humanity! The lines are especially long now that the "help" window is closed. 30 in the…read morequeue. The line wraps throughout the office and out to the lobby. I observed an employee resting her left cheek on her left hand possibly indicating boredom. Several people tired of the wait and just left. I am picking up a registered letter so I have a wait. 20+ minutes.

This little nostalgic post office is located at the entrance of Temecula's historic old town, a…read moretourist attraction for those that desire to extend their winery visit. It's my go to for mailing items with minimal wait on the way home. Kind, respectful and friendly staff.

Came in when there was a pretty long line (3 days to Christmas) and only one clerk working the…read morecounter. The wait was longer than usual, but honestly the experience itself wasn't bad at all. The clerk handled everything really well and efficient despite being on her own -- she deserves credit for that. I'm guessing the other employee may have been on lunch. Overall, this is a pretty efficient post office, and the location is super convenient right at the beginning of Old Town Temecula. Small parking lot in front but lots of street parking and behind it.

Cindy and the other girl here are amazing !!! So friendly and helpful!!! Thank you so muchread more

This is my go to for when I need to send out certified mail, notary service etc. the workers are…read morevery nice and patient with customers, they usually have a nice dog inside to keep them company and to greet customers.

I went to pick up a shipment of wine. I was helped out quickly and the clerk was very sweet and…read moreefficient. What impressed me the most was when I went to leave she ran to the door to open it for me, not something you see very often anymore. Really left a good impression.

Such terrible service from this location by some pink-haired employee. If you want a store with…read morereliable hours and to be treated with respect, go elsewhere! I came to this UPS before 6pm, and the employee was locking the door on me as I was walking up. On the door of the store, on weekdays, the store says it closes at 7pm, so I wasn't under the impression that I was under the wire or anything. I asked the employee if they could help me out and let me in since it was before closing time and they lifted their hands up saying, "There's nothing I can do!" I asked them if they could refer me to another location that would be open 7pm and not close early before their posted time like this location and they said, "I don't know, look it up!" Of course, this was still all before 6pm. I've never encountered someone so rude working in customer service and shows a bad face for the company.

Postal Annex is located next door to Ralph's where we do our marketing, so when we want "one-stop"…read moreshopping, it makes sense to go here for our mailing needs. However, while Postal Annex is a convenient way to ship fedex and USPS certified mail, it's not really my preference for these reasons: we have a FedEx facility that is closer to our house. And, they charge a pretty big service charge for USPS certified mail - around $10 versus less than $6 if you go to the post office. This little place does have some cute things that they sell. And the lady that waited on us was very nice.

Very helpful and they treat customers with great customer service. Had two large pictures to ship…read more They did a great job packing it for me and found me the best deal in shipping cost. Highly recommend.

Great service, staff is on top of it. Took great care of my request. I have been to another one in…read morePoway and didn't get this kind of service. Made my life easier when the girl in Poway wanted to nickel and dime me. This staff went above

February 11 2026 I have visited multiple Staples locations…read morein Inland, I visited this Temecula location twice , but none compare to the exceptional experience I had with Jaclyne in Staples in the printing area. I must admit that technology can be challenging for some individuals, and it's clear that not everyone is suited for computer-based tasks. Everywhere else I've been, Staples employees at either location seemed put off by requests for assistance, but Jaclyne was a breath of fresh air. She didn't hesitate to provide help, going above and beyond to ensure everything was done to perfection. Her professionalism, kindness, and genuine concern for customers are outstanding. I would gladly drive 50 minutes to return to this, location every time, as this level of customer service is truly rare and exceptional. Thank you, Jaclyne. 32120 Highway 79 South Temecula, CA 92592

Great place! Friendly staffs. Always give amazing service. The best Postal Annex in town.read more

Went there to mail a return and presented the person behind the counter the address. They recommend…read morea method of shipping that does not deliver to a P.O. box. Now my package is lost and I am no longer eligible to return it even if it is found. The guy at the counter was nice but when he asked for help a stinky old dude came up and gave me a refund for shipping. I know why didn't I buy insurance? Cause I went to a " professional " got tracking and have never had this problem before. Everyone else I ever dealt with knows their job. Bottom line. Don't trust those place. Never trust someone that stinks.

Lily is amazing. I came in right before closing and she was busy. She stopped and talked with me…read morelike I was the absolute priority. Great conversation too! Thank you

DO NOT GO TO THIS STORE! I recently brought a computer to this UPS store for an ATT/Asturion repair…read moredelivery on special box and packaging provided by ATT. The experience was frustrating from the start. The store is located in a confusing spot between storage units, as handicap it was hard to park. My son initially brought the package inside. A woman working there rudely told him he needed to pay for the box and tape, even though we already had all necessary packing materials and only needed tape to seal it for inspection. My son steeped out of the store and helped me to get out of the car (I'm using a knee scooter) so I could help. She reluctantly agreed not to charge us, claiming she thought it was an Amazon return -- which clearly it was not. She also insisted on using a different box than the one provided by ATT, citing "instructions," which seemed questionable. The package, prepaid for UPS overnight, was not shipped on time (Thursday) and remained at the store with no updates until the following week on Tuesday when I called to complain; and even then, she claimed "unbelievably" she didn't have boxes available -- despite the original packaging being provided. Based on this experience and reviews I've read, this store seems to have a pattern of: * Delaying or loosing shipments * Confusing or incorrect charges for boxes and packing materials * Providing poor customer service -rudeness- * Inconsistent or misleading information -like store hours, need to pay for packaging- Other customers have complained about similar issues for very long time; including lost packages and stores being closed when listed as open. Responses from the owner promising fixes do not appear to result in any real improvement. Next time I will read reviews in advance, I used this store for location convenience but certainly will use the stores at Rancho California and Temecula Parkway where I had no issues, staff is professional and cordial and I don't have to pay for a piece of tape of being charged for packing material unnecessarily. Bottom line: the service is unreliable, staff can be rude or unhelpful, and shipments may be delayed or mishandled or even lost. I cannot recommend this store for time-sensitive or important packages, or may at all. GO TO OTHER LOCATIONS!

Customer service was great and they can handle shipping needs. My issue is that it was $3.85 to…read moreprint an Amazon return label via email which is absurd. Print somewhere else or request a QR code for your return as having that makes the printing free.

I absolutely dread coming to this UPS Store. I genuinely try to give places the benefit of the…read moredoubt, but I've never had even a decent experience here. The staff is consistently rude, short, and clearly uninterested in helping customers. It's to the point where I drive out of my way to visit the other UPS location in town just to avoid the unpleasant experience here. Today I had no choice but to stop in for a return, and--once again--I left feeling frustrated and unwelcome. It honestly blows my mind how consistently unkind and dismissive the staff are. I rarely ever leave one-star reviews, but this store has earned it. If you can avoid it, I highly recommend going elsewhere.