Self-help is not very helpful. I have been there twice for assistance. The only clerk there I've encountered that did not have a horrible attitude is the lady at the front desk. I listened to her beautifully diffuse a frustrated petitioner who didn't know what to do next and she explained the process and he apologized to her for getting upset with her. I work in public service, and I know how it feels to be on both sides of the counter. So when I met with a civil clerk LORENZO just moments later, I was taken aback. He is the rudest and most unprofessional person I have ever met in public service. I sat down while he reviewed my profile online and let out a hard sigh shaking his head saying there's several things I didn't do right. So, I explained in a very calm and respectful tone that this is process is very frustrating and stressful enough, it was the second time I was there in the last 2 months, and I did everything the other clerk told me to and asked what I did wrong. LORENZO literally told me, "IF YOU STOP COMPLAINING I can tell you". I said "EXCUSE ME? You are extremely rude. I came here for guidance and help to get through this process correctly and it's extremely frustrating finding out I wasted the last 2 months into this very stressful process. So, if you can help me, then help me and do not talk to me in a condescending way. I'm here for help. So, help me because I really want this done right." He started helping me and I ended up spending almost an hour with him and even though he still had an arrogant demeanor, he was detailed with his answers when I asked him questions, he did apologize for "getting off on the wrong foot" as he said. Regardless, his comment was unprofessional and narcissistic and there is no excuse for anyone in public service to treat anyone seeking help that way. read more