ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a…read morepromo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the entire 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Walked in to the store with a phone and billing issue, the manager and rep Caity were very helpful…read moreand went above an beyond to get me back up and running. Refreshing to have a couple of well informed professionals helping me and they were genuinely nice! Highly recommend this store!

I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.

So refreshing to find a cell phone family, local business that shows they truly care about their…read morecustomers by providing invested, thorough, competent, friendly and caring service. No more shopping mall phone stores or kiosks for me!

My husband and I both got our phone From here and the service was amazing!! They went…read more above and beyond and before we even signed up to get our phones with them, my husband dropped off a phone for repair and they even dropped it off at our house. Can't say enough good things about this business.

Zach is great. I needed a very quick turnaround on a broken laptop. I went to Best Buy and they…read moresaid they would need to send it out and replace the motherboard and it would take 4 days minimum. They recommended I try Mobile Klinik. Zach checked out the laptop, identified the part, made sure there was no other damage. He said they would need to get the part in but could fix it without replacing the whole motherboard because they can micro-solder it. It would be a two-day turn-around and be cheaper. Because of the timeline I just had to borrow someone's laptop but Zach was very helpful and told me how to avoid the damage in the future. I will definitely start here if I need help in the future.

I'm impressed!…read more Called Monday morning, for a screen replacement for 8 years old Galaxy. They had 1 in stock, quoted a price, and fixed in 4 hours just like they said they would! Lots of parking, nice clean waiting room with WIFI and a newspaper. We grabbed a snack and saw a movies which was exactly 4 hours, and it was ready, and I'm impressed!

Ripped off senior citizen friend who went in with phone question. Long time Telus customer who had…read moreinadvertently muted a contact. Agent swiped a toggle on phone to unmute and charged her $45. Absolutely unacceptable.

This store does not provide the level of service that I have come to expect with Telus. While I can…read moreheartily recommend Telus' service online, the f-2-f service I received at this store failed completely. I was directed to this store to resolve an issue with my phone by the Telus technical rep. However, once the Cowichan Cellular learned I had purchased my iPhone through Telus online rather than at their store, they wanted to charge me $50 to provide assistance. I will NOT be doing any business with them.

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.

Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more