I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

Came here despite the single 1 star review and I'm glad I did…read more I had a very specific job: move over an old HDD PCB along with a BIOS chip that requires some soldering. They did it in about an hour and charged me less than what the "more reputable" shop downtown quoted. Best part is, the HDD now powers on and I can rescue the files that I thought were lost!

Quick cheap real technician out in 30 minutes This business…read moredoes technical repair & service. No frills.

Very fast no-nonsense service, didn't upsell, clear pricing. Highly recommended - will be back for…read moreany future repairs

Just giving this place a 5 stars because they continuously keep cleaning out my phone for free for…read moreme when it gets too dirty to charge up. They could have charged me for it, but they never do.

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

Not fancy, no frills just helpful & honest. That's a 10* in my book! No up sale, cross sell, sell…read moreme something I don't need. THANK YOU! I will definitely return & recommend to anyone who asks.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

I came in because I had trouble with my charger port on my phone he cleaned up my charger port for…read moreand help me with other questions I had.

The city of Austin is so fortunate to have this guy..great personality ..great knowledge ..great…read moreservice ..he's worked on many stuff for me over the years..most recent ..a Leak stereo 50 amp and Leak Point One preamp. Sonic bliss.

Alberto is the friendliest most helpful person. He helped clean my amp and replace a burnt out…read morebulb. The quickest turnaround time with quality work done by a true professional