Got a dreaded error code on our refrigerator and they helped us texting me back in the morning…read morepromptly and helped me navigate parts warranty with manufacturer saving us a lot of money - Jesse was a great tech prompt, flexible, and communicative - highly recommended!

This is a business I highly recommend to others & I will be using them again in the future myself…read moretoo. Thats a big deal given that I've had rather abysmal experiences with multi other service providers... so I'm shouting this from the "Yelp Rooftop": Call these guys!!! I had them come fix my Samsung dryer when its heating element went out, & they also ran diagnostics on my Kitchenaid Dishwasher. I was charged a very reasonable trip charge (that then goes towards repair cost) so this is a legit affordable business to work with that's also competent. So many reasons to recommend this Business: - quick quote available via Yelp Project feature (Creates quick & easy contact online) -same day service available (Especially helpful if tenant involved!) -friendly & professional business ran by local people (Experienced on small & large projects) -Energetic & readily available techs that are accessibility friendly (Will text u & kept u informed in writing)

Thank you, Justin! I put in a Yelp request for service on…read moreour gas line to our stovetop. I received a courteous response from Justin quickly, exchanged a couple messages to diagnose the issue and he scheduled us within 48 hours. Justin showed up on time, provided the parts and service and then showed me his work and test to ensure my satisfaction and a reasonable price. Definitely will keep this locally owned family company on file and use them again as needed. 5 stars!

Responsive. Knowledgeable. Clear and thorough communication. Family owned business that is now my…read morego to company for my work horse household appliance. So blessed to have discovered this company. Justin and fam are top shelf professional and skill people!!

10/10 experience!! I had a last-minute appointment, and they were able to fit me in quickly. They…read morewere right on time and super communicative with their ETA. I had just moved into my house and wasn't aware of the condition of some of the appliances. My dishwasher wasn't really washing at all, so they came out to take a look. They thoroughly checked everything and let me know that I needed a new pump. They also checked the age of the dishwasher and explained that it was already dated. In this situation, they could have simply given me the repair price and made more money by doing the repair, but instead, they gave me their honest opinion--the same advice they said they would give their own family. They told me it would make more sense to invest in a new dishwasher rather than repair an older appliance in the condition mine was in. That level of honesty and integrity is exactly what I look for in a company. They were genuinely looking out for me rather than just seeing a dollar sign. I will 100% be using them for anything I need in the future, and I'll trust their recommendations if they tell me one of my appliances needs a repair. Truly appreciate businesses that put their customers first! Highly recommend!

We have a SubZero refrigerator. One of the computers went out and thank goodness they were able to…read morediagnose and fix it with no problem!

Nothing is worse than having your dishwasher break in the throughs of holiday baking and cooking…read more Western Appliance repair came to the rescue within the same week, diagnosed and fixed the problem in under hour and half. The whole motor had to be yanked out and replaced. Now it runs better than ever!!!! 10/10 would recommend. They also do a discount if you pay cash. Serviceman was prompt, reliable, communicative, and did the work well. Hopefully we won't need them again, but we know who to call if we have any future appliance issues.

Professional and efficient service. Refrigerator repair saved having to buy a new one!read more

If we could give this company a zero star we would. We had them come out they checked our…read morerefrigerator they said that they would contact our home warranty company. Not only did they never contact our home warranty company, You can't even get a hold of anybody on the telephone it says the mailbox is full and then hangs up on you. I don't know how these people got a license in Idaho but their license should be revoked and I'm going to file a complaint with the District Attorney's office.

I was on the phone with a tech who was transposing the numbers I was telling him. I slowed down my…read morespeech and spoke more clearly. He was offered by this an hung up on me with getting my appointment confirmed.

My dryer went out while I had company in town . Wes Coe was the only service out of about 7 that…read morecould come out next day. Not only was the service quick but also a joy to work with. They came out, found the problem, fixed the problem and made my venting better just because they could. I would recommend their services to anyone. Great experience! Price was also very fair! Thanks Wes Coe!

Great service and very nice. I would highly recommend calling Wes for repairs before you call the…read morebigger companies.

I don't understand this way of doing business. I made a repair appointment, then they started…read moretexting me for a payment before they even came out!! I assumed it was another spammer trying to get my credit card information. When I didn't send the $, they cancelled my appointment. When I called them 3 times, they wanted me to talk to an AI agent!! Frustrating to say the least. I would never pay in advance for a service I haven't received!!

Be forewarned - lake appliance repair is incompetent and cannot perform the most basic of…read morediagnostics or repair. My experience: I bought a new GE fridge from American Freight for my condo in McCall. I plugged it in and it didn't cool down. I called GE and they called Lake appliance repair. They said they only go to McCall every three weeks. So in three weeks a kid shows up with a backpack. After ten minutes he says "good news, the compressor relay switch is not plugged in and I reseated it. It will work fine now, give it 24 hrs." Within an hour I knew it wasn't working so I called them to catch the kid before leaving town. Of course he didn't answer when the switchboard tried to reach him. They gave me a new appointment for another three weeks later. They also ordered a new compressor to be shipped to me. So I began calling repair shops to fix it sooner. Coulter repair in McCall came out promptly and discovered the compressor worked fine but there was no R600 refrigerant in the unit. He said since it was new, he recommended they replace it under warranty. Three weeks later, Lake Appliance Repair makes it out again. Same kid, same backpack, same cursory review. He says he agreed there was no refrigerant and put some in. "I waited ten minutes and the pressure is holding with no leaks." He told me. Again he assured me it's working and claimed "they just forgot to put refrigerant in at the factory, sometimes that happens." He took the compressor replacement with him. Three weeks later, the fridge stops cooling. Apparently the R600 all leaked out. At this point, I can't go any longer without a fridge. I called up Home Depot and had a new one delivered. They moved the now non-working fridge to my garage. I then call up GE warranty assuming I can get a refund and give the fridge back to them. "We do repair or replacement only." They tell me. "And we can't replace it unless repair determines it can't be repaired." So I say fine, send repair so they can determine it's not repairable and issue a replacement which I'll sell or use somewhere else. So GE calls - guess who? Lake Appliance Repair. They scheduled an appointment for, guess when? Over three weeks away. Then, they call back and say that the technician is unavailable three weeks from now and can only do it within the next three days. Mind you it's thanksgiving. I tell them okay fine. Here is a code to get in. They then email me after 6pm to let me know that because I had someone else look at the fridge (who correctly diagnosed it when they could not), they must have "tampered" with it. So they refuse to come out at all and to call GE for someone else. Of course I'll now have to wait two days to call since it's the holidays as they are not open. It apparently doesn't matter that they were the last ones to work on the fridge. If anything is considered "tampered with" or broke, it would be them and they are legally responsible for any damage. Also, per advice I've since received, Lake Appliance Repair is demonstrably incompetent. Why? Because they should have tested the system with a vacuum pump on day one. They should have used a leak detector and tightened all the fittings and brought welding tools, flux and copper lines to make any leak repairs. But the kid that came out appeared to bring none of that with him. At this point I'm glad they refused to repair the unit because I want off their circus merry-go-round.

Curtis Coe evaluated our washer which was malfunctioning. He identified the problem, ordered the…read morepart, and replaced it a few days later. It was more costly than we thought, but Curtis did a great job.

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Darryl repaired my tenant's dishwasher and washing machine in a timely-manner and at a reasonable…read moreprice. I highly recommend his company. G.R., Boise, Idaho.

Daryl was great. He was very nice and professional. He diagnosed the issue with my speed queen…read moredryer pretty quick and was able to repair it within a couple hours. Would definitely call him again in the future.

setting up the appoint took almost a week and me calling several times. Repair man spoke little…read moreenglish and had to use his phone to translate. Just a bad experience all around

I was referred to this company from Frigidaire for a stove repair and received a call back the very…read morenext day setting up an appointment for a week later. After calling this company 5 separate times only to be disconnected on each call after waiting over 30 minutes total, I finally found a different number and was able to leave a voice mail message asking to cancel. I am unsure if they will respond. There are other appliance repair services local to our area in Boise that would probably give you better service.