UPDATE: So shortly after I posted this Mr Appliance called me. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research. read more

Christopher thank for your expertise, knowledge in taking care of our LG stovetop appliance plus always making our appointments as you scheduled them! Thank You!!!! read more

If you have Bosch appliances, call these guys and ask for Christopher. He is incredibly skilled and super nice, too. Can't say enough about his service. He fixed our dishwasher and offered some super useful tips and tricks for some of my other Bosch appliances. He's awesome! read more

I requested service on my dishwasher and refrigerator. I had to pay service fees for both. The technician "fixed" the dishwasher and it now leaks. I provided warranty information for the refrigerator and have email verification of that information and instead the company just closed the claim and kept the service fee. DO NOT use Mr. Appliance of Southwest Idaho. They are NOT BBB Accredited and they take your money, provide substandard service, and close your service requests without informing you. They probably used my warranty information for their own benefit. read more

Refrigerator water Filter Called and Spoke With Shea, Next Day Christopher showed up on time. He trouble shot the problem and quickly made the repair. He was very knowledgeable and well spoken. He made the repair and trouble shot the second problem. His quote for the second repair was fair and we scheduled the repair. Thank You Chris and Mr Appliance for your speedy response.0 read more

I'm very impressed with this business. I've had three major appliances repaired by them and the service was accurate, was fairly priced, quickly scheduled and the technicians are knowledgeable and polite. I highly recommend Mr.Appliance. read more

They charged a $120 diagnostic fee for the tech to look at our microwave for 10 seconds (not even taking it apart) and tell us it would be at least $400 to repair a $300 microwave because of a blown fuse. The tech then told us this is completely normal and it's pretty much never worth it to repair microwaves right before handing me the bill. Wish they had mentioned that before charging me for nothing. Total scam. read more

Super happy with Mr. Appliance. We had a motor go out on our freezer icemaker, Christopher had it diagnosed and the part ordered within minutes. Came back as soon as it arrived a couple of days later to install, and kept us posted on what time to expect him. Really nice guy, asked if any other appliances were misbehaving. Will definitely use again! read more

The service technician was very professional and polite. Unfortunately, when we scheduled the repair, the office did not explain that the tech would only be doing a diagnosis and not repairing the dryer. Standard procedure is to arrive at the home, take apart the appliance, order the parts and then return several days later for repairs. This was not explained. We have had had other repair companies out for the dryer and it was repaired by others on the same day. read more

Have used them three times for my dishwasher, dryer and garbage disposal. Amazing organization. Will use them again if needed.

Mr Appliance has been such a great reliable knowledgeable company to work with. I have been so frustrated with many service providers the last few years in the Treasure Valley but NOT with Mr Appliance. Each employee has been top notch. Martin has been to our home the last few times and he is so smart, knowledgeable, friendly and goes the extra mile. I would highly recommend Mr Appliance. read more

Me. Appliance is great, and I've had the same technician (Richard) both times I've used their services. Super responsive, great communication and very friendly. The only reason for 4 stars instead of 5 stars is because they are a little expensive (in my opinion). $185 for a one hour job to fix a dishwasher draining issue. The only supplies needed were two screws and a zip tie. But overall I'd still recommend them for all the other great service they provide. read more

Absolutely useless! Call center staff just begging to send techs out and charges fees. Cannot even look up models or error codes and have an intelligent discussion about what might be wrong the appliance. I have a Samsung Fridge, the device is smart enough to provide error codes and point to a defective part. When the company can't provide an idea of the part's cost and/or the labor involved in the replacement, they likely have no idea what they are doing and the phone call this company proved that they have no clue. Cannot recommend in the least. read more

Really? The guy just blew a 4 way stop in front of my house at 30+ mph. I screamed at the dumbASS, he showed, then stopped 3 houses down the street. He got out of his van and said "I'm sorry, I missed the stop sign" He didn't miss shit! He hit the brakes at the stop sign then punched the gas. If I see him do it again, I'll follow him. The result will NOT be good for this SOB. APPARENTLY SAFETY IS NOT A CONCERN FOR MR. APPLIANCE. read more

As an addendum to my original review where they charged $180 for 20 minutes of labor, they also managed to find and charge me for the most expensive dryer timer part, and although I have been looking far and wide for Maytag dryer timer that costs $180, I have only been find ones that cost less $100, so I have asked for a receipt for the part from where they made the purchase, because they may have been a 100% mark up on that part, as well I have asked for the receipt for that part, or will plan to move forward with litigation against this fraudulent company. This is an awful company. DO NOT USE. read more

I had a great experience with Mr. Appliance. My oven door would not go back on after I took it off to clean the glass. It only took my repairman a few minutes to figure out the problem and get it back on. He was right on time and did a great job. read more

I needed a dryer timer installed. I was billed $390.81 for a single part and less than 30 minutes of labor. I requested an itemized receipt and have been ignored ever since. They are fraudulent, and dishonest about charges. read more

i bought my lg dishwasher brand new in 2018. it stopped working and i called mr appliance and he had it up and running quickly!! highly recommend! quick, efficient and polite. read more

Absolutely a great choice all the way around. Their customer service is top notch, very friendly and quick to get the correct job scheduled. The service tech was prompt, wore a mask and gloves and was super knowledgeable and friendly. He made what was a pretty stressful time a lot more comfortable and helped us understand what was wrong and how to resolve it. I will 1000% use these guys again... well hopefully not anytime soon read more

I have us Mr Appliance a number of times for my microwave, washer, dryer, ice maker. They.have always given me great service. I started using them because 8 live in Melba and no one wanted to service my microwave. Somehow Melba is too far for some people. Any way, the agreed to come. They fixed the problem, their rates were reasonable. I have used them ever since. 5 Star, good job. Have used many times. read more

Other than repairing our washer for free, I think they do a heck of a job. This is the second time we have used them. Richard was the tech they sent out. He arrived on time and ready to go to work. This time we needed our Swedish Asko washer repaired. He did a quick diagnostic, determined the problem, conferred with the company database and had the exact part ordered for delivery over the weekend. Asko is not exactly an everyday brand and we were surprised at the completeness of the diagnosis and repair needed. The repair was out of warranty for us, but the cost was reasonable we thought. We recommend them highly. read more

My huge counter depth professional refrigerator decided it was done cooling at 10:30PM on a Saturday night. On Sunday I called Mr. Appliance, based on Yelp ratings, unforturnately they couldn't get out until Wednesday between 12:45 and 2:45. The young man diagnosed the problem and gave me the bad news: The Evaporator and Heat Exchanger needed to be replaced - $1,100.82. This refrigerator was brand new March 2014. They are not built to last, which is so disappointing. I had to make a decision - repair or replace. The refrigerator matches a freezer of the same brand - making it look like one huge unit. A new refrigerator is over $3300.00. Naturally, I decided to have the repair done and paid the 50% required deposit to order the parts. The next appointment was scheduled for November 2, 2022. I received a text message from Mr. Appliance along with a picture of my technician. Marty was on time, placed a mat at the front door and wore booties. He was very nice, courteous and I was amazed that he could pull both units out from the counter (yes, they are built in). When he took off the molding around the refrigerator and freezer he found that the plastic (yes, plastic) door hinge was broken, he showed it to me. I feel stupid for not noticing that it was out of align. How long had it been like that and did it make the refrigerator run more that it should have to keep the food at the proper temperature? He didn't want to repair the refrigerator at a cost to me of $1100+ to not have it cool correctly because the hinge is broken and making the door out of align. I really appreciated that. There isn't a part to replace the door hinge - you have to buy a whole new door. And yes, I looked on line for the part. He showed me their cost on the new door - $1400.00, and couldn't tell me how long it would take to get it once it was ordered. He gave me a few choices: Buy a new refrigerator ($3300+), Buy a new door and have the refrigerator repaired (1400+ and $1100) OR he could try to epoxy the plastic hinge and see if it will hold. I opted for option 3. Which meant I still couldn't use my refrigerator for another week - time to let the epoxy set and then test the door, by opening and closing it several times. Due to scheduling conflicts (mine, not his) we couldn't get another appointment set up until the following Wednesday (11/9/22). I received another text message confirming the appointment and then another with his picture stating he was on his way. The work was done, he showed me the faulty part, and put everything back the way it was. He made sure to put protection under the front feet of the freezer so it didn't mar my hardwood flooring when he pulled it all the way out to access the back. I took this opportunity to clean the floor behind the built in units. he made sure the refrigerator was adequately cooling before he left. Bottom line - I'd definitely use them for any repair work they do. Marty - thank you so much. read more

This was a 2 trip job...first to diagnose and second to repair. Took about an hour to diagnose the problem. Well mannered, intelligent and communicative. Also, used shoe booties and a mat outside to make sure he did not bring dirt in. Took a week to get parts, then the repair. It was involved but repairman was thorough, clean and knowledgable. I would highly recommend Mr. Appliance. read more

We had programmatic dishwasher that went from one issue to the next, to the next and so on. Marty was great at sticking with it and won the battle! A couple months later our range ended up behaving the same way. Multiple burners, different issues. Marty again solved the problems. So whatever appliance might be next no doubt Marty can fix it. He is the best. Arrives on times. Throughly cleans up afterwards. Explains everything that was done and why. Great job! read more

I called Mr Appliance as that who my home warranty recommend. My refrigerator has (and still is ) making a knocking noise several times a day, but is still working. As it is still working the warranty would not cover it unless Mr Appliance came up with the problem I explained about the noise to person who made my appointment, and told her yes it was working but made a noise serval times a day. She never told me that if the noise was not happening they could not fix it. I was told three things would happen, they would find the problem and open a ticket with my home warranty, and I would pay the co pay. Two they would find the problem and I would pay them directly. Or if "I" choose "not" to fix the problem there would be a $90 service fee. The Tec showed up unplugged and plug the refrigerator a few times of course no noise, said he couldn't fix and there was a $90 service fee. I did not choose not to have if fixed Mr Appliance choose not to fix. read more

Martin is always on time, extremely knowledgeable, helpful and personable. If your appliances take a poo poo this is the place to call!

What a great company to do business with. On time and great communications. Would highly recommend this business to all. Very professional and trained employees. Thanks so much! read more

Absolutely Fantastic! Beyond Professional and knowledgeable. No need to waste time or money looking for a Appliance Repair Company when Mr. Appliance covers every aspect of repairs and most importantly knowledgeable and DEPENDABLE Thank you, New customer for life Vicki Vierra read more

I just wanted to send a message to thank you! I placed a call into our home warranty company because our double ovens were not working properly. Randy Bailey came out to our home to help us with the issue. He was honest and so very helpful! I asked him many questions about the repair process and he recommended replacing the oven. After much discussion and back and forth with the warranty company they finally replaced our ovens. I felt like I was very informed due to Randy's honest communication with me. I will recommend Basin Appliance and Repair to all of my friends. You can bet that if I have any other issues with my appliances, you will be the one I call. Thank You Again! Renee Titus read more

They were quick to come out and diagnose my broken refrigerator. Very clean and professional; however, over the phone I was told they charge a small diagnostic fee, but then the repairman insisted I pay 50% of the whole repair bill (which seemed very reasonable) before they would order the part. Against my better judgement and out of sheer desperation I agreed and shelled out more than double the downpayment I was quoted over the phone. They said 3 to 5 business days to get the part and they would call me as soon as they had it. On the 5th business day I called them late in the afternoon, and they still didn't have the part (I checked and I could have ordered the part myself online and had it shipped overnight). They assured me the part would be in "first thing" the next day. At 2PM the next day I again called their office since they again failed to contact me as promised. I was told the part may or not be there that there were some boxes sitting there but nobody ever opened them. I was put on hold while they checked and they did have the part, but they were busy and couldn't fix my refrigerator. They assured me that I was "second" on the list for the next day (which happens to be a Saturday), and they would be here between 11AM and 1PM. After 1PM came and went I called their office again and got through to their answering service because THEY ARE CLOSED! It is 100 degrees outside and I have been without a working refrigerator for 9 days. They have my money but won't return my calls and never show up when promised. read more

We had our dryer serviced today by Marty & Joey (trainee). I was more than pleased with their customer service, their attention to detail on my appliance, and they even directed me to their website to get a coupon for the service that was just provided! I would highly recommend Mr.Appliance to my friends & family! read more

Scheduled a dishwasher repair. Asked cost of visit if nothing was fixed because the problem was intermittent . The company stated $80 was their minimum if no parts were used or no repairs made. I agreed. They came out and found nothing wrong. They then charged my wife $135.00. We called to mention the quote and the final bill. The front desk person had tech call me and he explained that he spent more time making sure nothing was wrong and although he knew I was quoted $80, $135 was the bill. They were nice at the house and quite different when they did not charge what they said they would. read more

The technicians arrived were clean and polite. Quickly identified the issue, knew the problem from seeing it on the same model refrigerator previously. Quickly and expertly fixed the issue and even suggested an easier, cheaper repair. Could not be happier with the level of service and expertise provided. read more

Had the best service in the world here, never calling another service, really decent price and they know what they are doing. Had a new stove installed in my mother's home, 3(other) installers, countless missed work hours and month(s) of frustration, and maybe some crying later; called here. He was out in less than a week and had it running perfectly in less than an hour!!!! Technician was smart, RESPECTFUL, friendly,kind and punctual. Scheduling staff was also very knowledgeable and personable, and helpful, knew my mom by name after 1 conversation. Take a page from my book and call here first!!! read more

I cannot begin to tell you how disappointed I am with this company. I have a GE side by side, refrigerator freezer that we purchased in 2011. The freezer side definitely is not working properly and the refrigerator side freezes the produce, among other things. I called Mr. Appliance and asked them if they could fix it. Apparently, according to their records they had been out to "fix it" back in November of last year. They assured me that "this time" they could fix the problem. Even though I cautioned them about the non-working GE Product. They came out, Denny and the owner, and said, OK it's fixed, that will be $135.00. My husband made a big mistake and had them charge it to our credit card. I told them that we would not know if it was "fixed" until we tried it. We bought a cucumber to test it without spending a fortune on produce. It was not working, so, I called them. They said they would call me back. They never returned my phone call. My husband and I are retired and we live on a fixed income. We cannot afford to replace it and it is no longer on warranty. I called yesterday, they patched me through to Denny, who promptly told me that they had "done all they could". They set the freezer and the refrigerator to the "factory settings" . I already had the controls set to "factory settings". These people are "crooks" in my opinion. Steven & Carolyn Riedl Star, ID read more

My stove cord blew up on me and sent sparks everywhere. That was quite the experience. I called my home warranty company and they sent out MARS. I wish I had been there for that, my hubby was. The technician said that our warming drawer blew up and needed to be fixed. It's not a common part and is a direct buy through the manufacturer and will take some time. My husband asked about the cord to which they said the cord was perfectly fine. PERFECTLY FINE???? There was a hole blown in it and wires exposed and melted!! They wanted me to use this cord!!!! I called upset and the man I spoke to said that if the technician felt the cord was fine, then it was fine. If it made me feel better they could order me a cord or I could run to any appliance store and pick one up and replace it myself. Hmmmm.... I'm hiring a company to fix my product and they want to fix half the problem and have me do the rest including installing a cord that has a two page instruction and states to be installed by a qualified electrician??!! So I called my warranty company and they sent out Mr. Appliance to look at my oven. I showed him the cord and he said NO WAY is that a safe cord. He checked my heating element in my warming drawer and it showed to be in working order. Turns out, I ONLY needed a new cord. The prior cord somehow got pinched near an exposed screw under the oven that over time exposed the wires which touched the metal and blew up. Richard was great and did a fantastic job!! I would definitely recommend and use them in the future. They were honest and didn't try to charge for parts that were working correctly! read more

We called for a refrigerator diagnosis and Richard came out the same day. Friendly, informative and accurate in diagnosing (he even liked our yapping puppy)! Great company! read more

These guys are top notch. I have used them to repair a couple of different high end appliances and have found them to be quite knowledgeable and very fair. read more

You need appliance repair, call Mr Appliance! They took on a warranty dishwasher repair for an Italian brand not familiar to them and worked with the warranty manager to get the parts in. Martin was patient and worked around the issues when the wrong parts were shipped and got it up and running again. I cannot say enough good things about him and Mr. Appliance! Thank-you! You turned a new dishwasher nightmare into a good ending to the story! read more

We had just completed a kitchen remodel and with moving the stove in and out the oven door popped off and we needed help getting the hinges to latch tight. I called Mr Appliance and they told me it would be a $70.00 service charge but if we decided to have them fix it they would wave the fee and apply it towards the repair. Sounded fair to me. When the service man arrived he was able to pop the door back on within 10 minutes and then told my husband it would $100.00. When my husband reported back this information I asked why it was so much? I did not figure that it could possibly be more than the $70.00 service call since it was a 10 minute job and no parts or equipment was required to do the repair. When I called to question this the tech told me that their hourly rated was $180.00 an hour and he charged me for 30 minutes. I then explained that since I paid $100.00 you actually charged me $200.00 an hour for your labor and I was not aware that any repair place charges $200.00 an hour in labor. He then got very rude and told me I would need to speak to his supervisor. I called 3 different times in attempt to contact his supervisor and could not ever get him to call me back or speak with me but they did however have my checked cashed the following day. I will never do business with them again and unless you want to pay $200.00 an hour for labor I suggestion you not choose them either. read more